Chancellors Camberley reviews in Surrey Heath

★★★★★ 5/5

Google

I don’t usually leave reviews, but I felt compelled to write one about the amazing customer service we received when dealing with Danielle Sheperd over the last six years. Danielle goes above and beyond for her vendors and prospective buyers. I always felt confident during the process as she had everything in hand. I never felt like I needed to worry as she is extremely capable and brilliant at her job. She is a credit to her company, who need more employees with the same attitude and customer care skills as Danielle ⭐️

Gaynor · 28 November 2023

★★★★★ 5/5

Trustpilot

Very impressed

We met Charlotte for the first time yesterday and we were extremely impressed with her professionalism, knowledgeable and friendly approach.

John · 25 September 2026

★★★★★ 2/5

Trustpilot

We have previously had good experiences…

We have previously had good experiences with Chancellors but unfortunately since we moved in at the start of July there have been constant issues.

Miss · 28 August 2026

★★★★★ 5/5

Google

Dexter from Chancellors was a pleasure to work with. He was detailed, outlining both the benefits of the property as well as any drawbacks and how to address them. He talked about his own renovation and home-buying experiences. He was happy to schedule a second viewing for us at short notice and was quite understanding when the tradesman I had invited for a quote was nearly half an hour late. He also provided us with helpful advice for making an offer and kept us regularly informed. Overall, a solid five-star service from Dexter and Chancellors’ team.

S · 24 October 2023

★★★★★ 1/5

Google

They completely ruined the house buying experience for us!! They didn't manage the seller well and couldn't get required information from seller for almost 10 months after the offer was accepted. The most annoying part was they would not update us, would never answer their phone, if luckily we get through to them they would promise to update us and never call back. Totally unprofessional. Wasted so much of our time and money!

Aroon · 26 February 2024

★★★★★ 1/5

Trustpilot

Really poor rental service

Really poor. Very difficult to deal with. We had to wait for their commercial team to confirm receipt of funds. Really poor.

Jonathan · 25 August 2026

★★★★★ 5/5

Google

Alfie was amazing when dealing with the purchase of our property! Always happy to help where ever he could! Also got back to you via email or phone call asap.

Hollie · 24 October 2023

★★★★★ 5/5

Google

Mateo is a lovely colleague of yours, polite presentable & very professional, it was an absolute pleasure meeting with him. Look forward to doing more business. Thanks Mateo

Suzie · 24 October 2023

★★★★★ 4/5

Trustpilot

Good presentation

Jessica presented the house we viewed well, she was informative and engaging which made our visit very worthwhile.

Nick · 26 August 2026

★★★★★ 5/5

Google

I'd like to thank you Danielle, Alfie and Melissa in dealing with the sale of my property. They were always very helpful throughout the whole process.

Rocco · 24 October 2023

★★★★★ 5/5

Google

Amy Griffin is a very personable lady and swift to contact me with any updates. Knowledgeable in the property management/landlord requirements etc. Great job 👏🏻 …

S · 24 October 2023

★★★★★ 5/5

Trustpilot

Great service provided by Olivia Hesson…

Great service provided by Olivia Hesson - thanks v much indeed for your help & support

Ian · 3 September 2026

★★★★★ 5/5

Trustpilot

Working with Katie has made our renting…

Working with Katie has made our renting experience far easier

Lucy · 6 October 2026

★★★★★ 5/5

Google

Fast and friendly and very, very helpful! Thank you Stan!

Shimone · 25 July 2024

★★★★★ 5/5

Trustpilot

I had a great experience with Hannah…

I had a great experience with Hannah Rae, she was very professional and patient

Bolanle · 24 August 2026

★★★★★ 1/5

Google

Warning, ⚠️ Truly dreadful service, they left an external door unlocked after a viewing, they went for three weeks without their promised weekly check in call, their management is shambolic and their communication appalling. Left them and went with another agent and property sold within a week 25k above asking price. Avoid Chancellors like the plague.

William · 25 July 2024

★★★★★ 5/5

Trustpilot

Simona-Maria Rosu customer support is second to none.

I would like to give a shout out to Simona-Maria Rosu who works in property management.

Jd · 21 June 2025

★★★★★ 1/5

Google

Very unprofessional. Was supposed to have a viewing at 17:40 with Jessica Cooke but she called 20 minutes before the viewing to ask if I can come earlier but told her I couldn't. 5 minutes later I get a call from one of her colleague saying that I said I will be late when I wasn't. Drove by the property at 17:40 no one was there. Parked by the side of the property and payed for parking and walked back again this time it was 17:45 and still no one was there. I waited 5 minutes before calling the office and was told that she was there so I waited until 18:00 outside in the cold when I decided i wasn't going to wait anymore and decided to leave. I then get an email from Jessica saying she waited for me for 20 minutes which was a lie and that she had to be at another property at 18:15. All in all 2 hours of my day wasted as I traveled far. Will definitely not be using them.

Ousama · 24 October 2022

★★★★★ 5/5

Google

My Partner and I have become experts on this now as we enter week 6 of house searching around 5 key areas for our large family. We met with Jessica at Chancellors for a house viewing on Saturday the 14th. When planning or visualising the home for your family, you need more than 15 mins as It is not great being ushered in and out like an F1 pit stop crew. Jessica spent the time with us that was needed and not only that, she kindly gave clear honest opinions before we walked into a room, positive but also negative with a solution in mind. This was the transparent navigation we have not experienced as of yet and was thankful for it. We are still on the search as our personal application considers many children but we hope to work with Chancellors again on this journey. Superb professionalism and service.

Mark · 24 October 2022

★★★★★ 5/5

Google

We had a really great experience with Alfie showing us the property, to the point our little daughter felt so familiar and started playing around him! As he is a well organized agent, he called me twice to remind me our booking and he had answers to all of our questions. With great sense of humor he managed to make any weirdness and imperfections of the property, looking right and good! His positive energy, his smile and his knowledge was a pleasant way to finish our afternoon and feel that we are in safe hands regarding our investment!

Kate · 24 October 2022

★★★★★ 5/5

Trustpilot

Chancellors are one of the best letting…

Chancellors are one of the best letting agents and I can refer my loved ones to them, my experience during this letting time has been nothing short of the best, their customer service is top notch, always willing to help.

Sandra · 21 January 2026

★★★★★ 5/5

Google

Charlie has been extremely helpful in our house search. He is always very efficient and pleasant and goes above and beyond to find an appropriate property and accommodate the buyer's needs.

Caroline · 24 October 2022

★★★★★ 5/5

Google

I have had a great experience with the Chancellors team in Camberley. For personal reasons I had to get a rental property in short order and was let down by some other agents quite badly. Fortunately I had Jess from Chanchellors who did everything she could to make getting a new place happen. Very responsive, super helpful and genuinely great to work with. If I need any other property services in the future, I will be calling Jess first!

Ryan · 24 October 2022

★★★★★ 5/5

Google

Although we weren't successful this time, Alfie was incredibly informative and helpful at all stages.

Michael · 28 December 2023