5/5
TrustpilotShe is awesome and helpful
Trusted Agent profile · Surrey Heath
Chancellors Camberley reviews in Surrey Heath
★★★★★
275 reviews across 2 platforms
68-70 High Street, Camberley, GU15 3RS, Surrey Heath, GU15 3RS
Chancellors's office in Surrey Heath, at 68-70 High Street, is rated 4.5 out of 5 across 275 reviews on two platforms, including 169 Google reviews rated 4.6.
Reviews
Every review we hold for the Surrey Heath office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleMateo was super approachable, very knowledgable and clearly willing to support in terms of queries etc 10/10
Agent replied · 23 October 2024
Thank you for leaving us this great review Hattie, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
TrustpilotSmooth and Professional Tenancy Renewal
I had a great experience working with Emilia Williams (MARLA) at Chancellors during my tenancy renewal. She was very professional, responsive, and made the whole process smooth and stress-free. Emilia communicated clearly and handled everything efficiently, I really appreciated her friendly and helpful attitude. Highly recommended!
5/5
GoogleI have recently cancelled a contract with a well known independent Letting Agent. I was disillusioned so I contacted Chancellors to take over the letting. As I was about to leave for a holiday Jonathan Pepper came the same day to take the necessary details and I was so impressed with the manner in which the situation was managed, I signed the contract. Tenants were quickly found for the property. In view of of this I would recommend your Camberley Office highly. I would just like to add the dealings I also had with Leona Wills were efficient and courteous. UB
5/5
GoogleThank you for providing such great service. I would highly recommend Jessica Cooke, so approachable, fabulous, professional and super helpful. Extremely happy with my first experience with Chancellors.
Agent replied · 23 October 2024
Thank you Neha for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleLewis showed me around a property recently and he was very professional. He answered all my questions and was very helpful.
Agent replied · 8 October 2025
Hi Felicity, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotSimran was brilliant
Simran was brilliant. Helpful, communicative, patient and good at working to a tight deadline.
5/5
GoogleAgent was very friendly and promptly arrived at the location.
Agent replied · 23 October 2024
Thank you Chandana for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotUrgent maintenance work
The response to our request for corrective maintenance work was swift and efficient.
Agent replied · 22 October 2025
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotBest agency and very professional service
I have lived in Royal Winchester House for over 3 years, which managed by Chancellors, and they did provided the best service. Olivia Hesson always willing to help and solve my problem, this is the best renting experence I had for last 10 years.
5/5
GoogleVery professional and cooperative, as always pleasure working with you all. Special thank you to Jessica Cooke for being there whenever required throughout the process.
Agent replied · 23 October 2024
Thank you for leaving us this great review Zina, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
1/5
GoogleOur property was taken on by Paul Bosanko after he came round 2nd November. After receiving forms we gave verbal consent 6th November and signed forms were returned 11th November. 12th November I received the ID check call Then nothing.... Chased 6 days later (18th November ) for the next steps and a photographer had not even been booked yet! Chased Amber again 20th. Managed to get one out the following day and finally, and chased on 30th as to why it was not online yet. 1st December our property was on the various selling portals... just shy of a month after I verbally confirmed instruction ! They also spelled my name wrong, despite me signing the end of every email with it spelled correctly! Called for a video tour to be done and Adele came out to do it, but it was never used 🤷♀️ 7th December I chased Paul about a board. No reply. 28th December chased again. Still no reply. Received a call to drop the price £25k on 7th Jan and agreed. Automated emails followed. Still no board. 29th January Louise from head office calls, I ranted about my issues and the fact the branch (Camberley) were ignoring me and she managed to get a board and said she would rearrange the advert to make it more appealing. So the photo order was changed. That’s it. Board arrived a couple of days later. 5th Feb FIRST VIEWING! Saw on the security cameras that they were inside for 3 minutes! Unless they sprinted round I don’t see how they saw the whole house! Received automated feedback and have not managed to speak to a person since then, and today is 13th Feb! To say I’m unimpressed and an understatement!NegativeResponsiveness, Quality, Professionalism, Value
Agent replied · 23 October 2024
Hi Ellie, thank you for contacting us again. We are aware of your situation which is currently being looked into with the hope that we can resolve your concerns. Please continue to liaise directly with our senior management, who are there to help you. If you have any further information to provide, please email louise.hughes@chancellors.co.uk Many thanks.
5/5
GoogleDexter was really helpful and gave us some useful advice. Would recommend.
Agent replied · 23 October 2024
Hi, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleHelpful, polite and knowledgeable agents. These guys know their stuff and great info on the properties in the surrounding area of Camberley. You won’t be sorry you chose this estate agent finding you the property that suits you! As we all know, choosing your new home is a decision not to be taken lightly. Terry is outstanding and goes above and beyond to help you through this process.
5/5
GoogleEllie is brilliant and very helpful and patient
Agent replied · 23 October 2024
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleGreat service, Dexter was really friendly, and knowledgeable
Agent replied · 23 October 2024
Hi Clair, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleI've had great communication with Danielle Shepherd from Chancellors estate agents in Camberley in dealing with sometimes sensitive and awkward dealings. She is always available for discussion and always trying to find solutions, suggestions and recommendations moving forward. I would thoroughly contacting her directly for any advice on the property market etc. Well done to her.
Agent replied · 23 October 2024
Hi Eric, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
4/5
GoogleAlfie was great during a difficult purchase
Agent replied · 23 October 2024
Hi Glenn, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleGreat service. Very helpful. Thank you Danielle.
Agent replied · 23 October 2024
Thank you for leaving us this great review Rajul, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleDexter was very helpful, professional and friendly.
Agent replied · 23 October 2024
Thank you for this wonderful review Jessica. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams
5/5
GoogleI sold my house through Chancellors, Camberley with Terry Barrett's help. He's a really polite, efficient professional guy who made the whole process straight forward - nothing was too much trouble, always available to answer questions and put in a "big shift" to keep the sale moving forward at a decent pace - thanks Terry - great work! Cant recommend Terry highly enough!!
1/5
GoogleI've been trying to book a viewing since 7 days ago and still couldn't get it. The communication is basically zero and what they only love to do, is taking details and tell you they will call you back where there won't be any call back. I called them more that 10 times and now I am thinking how are these guys making money there.
Agent replied · 23 October 2024
Thank you for bringing this to our attention Adel, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to caitlin.greaves@chancellors.co.uk? Thank you.
5/5
GoogleAlfie met us at the property, showed us around and answered all of our questions. He then told us of another property which he thought would be of interest to us and we viewed thay also. He was very efficient but did not rush us throughout the viewing.
Agent replied · 23 October 2024
Hi Tony, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleVery helpful in securing new accommodation and resolving usual issues with it.
Agent replied · 8 September 2025
Thank you, Link Medical! We're thrilled to hear you found our team helpful in securing your new accommodation. If you have any more questions or need assistance in the future, feel free to reach out. We appreciate your support!
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