Chancellors Camberley reviews in Surrey Heath

★★★★★ 1/5

Google

Six months ago we completed on our first home purchase through Chancellors Camberley, and the experience was genuinely awful from start to finish. The agent, Enzo, repeatedly provided false information about key aspects of the sale. We have videographic proof of these inaccuracies. Communication from the agency was minimal throughout the process, and we were forced to constantly chase for updates. If it had not been for our persistence, we would not have completed before the stamp duty deadline. When we raised concerns, the responses from Demi and the wider team were dismissive and unprofessional, leaving us feeling ignored rather than supported. On the day of completion, Enzo told us that once the sale had completed there was “nothing they could do” to support us. We were assured the seller would turn up at the property, yet we were left waiting outside until 6pm for the keys because Enzo was closing his office. There was no handover, no congratulations, and no assistance. We ultimately had to collect the keys directly from the seller ourselves. As first-time buyers, this should have been an exciting and memorable day. Instead, we were left deflated and stressed due to the unprofessional conduct of Chancellors Camberley. I would not recommend this branch, particularly to first-time buyers who need guidance and clear communication. To add insult to injury, today, six months after completing, we were contacted and asked whether we were still looking for a property. This highlights a complete lack of internal communication and record-keeping. Please update your systems.

Isabella · 17 February 2026

★★★★★ 5/5

Trustpilot

I have had a great experience at buying me new first home

I have had a great experience dealing with Chancellors, Aysha and her team, were always quick in returning any information that I requested about the property that I was buying and kept me in loop if there were any delays involving with the vendors. Once offer had been accepted they were on the ball and making it as smooth as smooth as possible between myself and all parties involved. It has been a pleasure to be purchasing my first home with Aysha and her team.

Sophie · 8 September 2026

★★★★★ 5/5

Trustpilot

We had Chante show us around our dream…

We had Chante show us around our dream house which then materialised into us being successful in renting it. From the first phone call, Chante was professional and warm in her interactions and built trust that she would find us our ideal property. During the viewings and in the subsequent communications, Chante was transparent and acted with integrity at all times, two values important to myself and I really appreciated her keeping us both updated with developments. Chante is a credit to the company and I will be recommending Chancellors to friends and family in the future. Thank you for making what could have been a long stressful experience such a pleasant, easy one!

Cadi · 21 August 2026

★★★★★ 5/5

Trustpilot

I had an excellent experience working…

I had an excellent experience working with Sagarika to find a tenant who was a perfect fit for my property. She was friendly, proactive, and made the entire process as stress‑free as possible. Viewings were arranged quickly, and communication, both by email and phone, was consistently prompt and helpful. She worked incredibly hard throughout, and I can confidently recommend her to any landlord looking for someone who delivers this level of service.

Mr · 31 August 2026

★★★★★ 5/5

Google

Demi Hyett at Chancellors gets 10/10 from me. She clearly understands the housing market, told me how she would go about selling our property and what would be a suitable selling price. She got all of it 100% spot on. We successfully completed on a property when other estate agents told me "it is a difficult time in the market". Very happy. Thanks Demi!

Julian · 17 February 2026

★★★★★ 5/5

Trustpilot

We sold our house through Chancellors…

We sold our house through Chancellors who were very accommodating, helpful and guided us through what was a challenging time. Simon & Aysha were both always on hand to answer our queries and offer sensible practical advise. Nothing was too much trouble and the whole process from listing to accepting an offer was just 7 weeks! We would have no hesitation recommending Chancellors in Chipping Norton.

Cornerstone · 19 August 2026

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ We recently bought our home through Chancellors and had the pleasure of working with Demi throughout the process. From our first viewing to completion, Demi was incredibly helpful, professional, and always available to answer our questions, no matter how small. She kept us updated regularly and made the whole experience feel smooth and well-organised. Her friendly and approachable manner really put us at ease during what can be a stressful time. We genuinely felt like she had our best interests at heart. Thank you, Demi, for all your support, we couldn’t be happier in our new home!

Darryl · 11 July 2025

★★★★★ 5/5

Google

I recently had the pleasure of viewing a couple of properties in Basingstoke with Alfie, and I have to say - he did a fantastic job. From the very start, Alfie was professional, approachable, and really well-prepared. He showed me two properties, both of which were relevant to what I was looking for, and he had all the key details ready to go. What stood out most was how well he handled my questions, nothing felt rushed or brushed over. He took the time to explain things clearly, which gave me the confidence to make an offer on one of the flats. He really made the whole viewing process smooth and informative. Great experience overall, thanks, Alfie!

Jigar · 10 July 2025

★★★★★ 5/5

Google

Pierce at Chancellors in Camberley made our viewing such a pleasant experience. He was professional, friendly, and incredibly helpful throughout. We managed to secure the house quickly and efficiently, and the whole process felt smooth and completely stress-free. We’re really grateful for his support and would highly recommend him and Chancellors.

Amarjit · 17 March 2026

★★★★★ 5/5

Trustpilot

Unwaveringly professional, efficient, and effective

We were pressed for time, faced a tight turnaround, and encountered a number of spanners in the works. For months on end, Jamie was unstintingly responsive, proactive, and organised. Not once in the protracted process did he drop the ball. I am incredibly impressed with his professionalism and effectiveness, and I could not recommend the office highly enough.

Advait · 28 August 2026

★★★★★ 5/5

Google

I recently used Chancellors in Camberley and they were extremely helpfull and knowledgable. I wanted to find somewhere to rent and Lewis provided some great options and listened to what I needed from a new place without trying to push my budget! I also spoke to Jennifer who was very polite following up, would highly reccomend both of them

Isaac · 2 December 2025

★★★★★ 5/5

Trustpilot

Brilliant support from Fern

Fern has been amazing throughout my house buying process. She has been helpful, informative and supportive, making the experience of buying my first house a little less scary and less stressful too. I cannot recommend her enough and want to thank her again for everything she has done. Thank you so much Fern!!

Phillippa · 11 September 2026

★★★★★ 5/5

Trustpilot

Excellent service from Mr. Hazem

Me and my partner were looking for an apartment and were fortunate to find chancellors. Mr. Hazem was extremely kind and helpful. he guided us through out the process, showed us the apartment, and explained everything clearly. We were able to find apartment within a single day.

Dikshya · 14 September 2026

★★★★★ 5/5

Google

Jodie Nicholson was absolutely incredible from the beginning to end in our journey to finding our home. She guided us every single step of the way and always reassured us when need be. Keeping us updated almost immediately after speaking with the landlord and/or her colleagues made the process seamless and comforting at the same time. I would highly recommend using Jodie Nicholson. Best agent I have worked with by far. Thank you for everything.

Andrea · 8 April 2025

★★★★★ 5/5

Google

Agent Lewis from Chancellor has been incredibly supportive and informative throughout the process. He showed us around the property via a phone video tour and provided every detail we asked for quickly and professionally. His communication was clear, prompt, and genuinely helpful, which made everything much easier. Highly recommend his service.

Anoch · 9 December 2025

★★★★★ 5/5

Trustpilot

Grateful for our property manager.

We have had a really positive experience with Chancellors. We are very grateful for our property manager, Jamie Woodman, who always acts quickly on any requests or issues we present, as well as keeping us updated with the progress of the requests. Thank you Jamie :)

Charlotte · 11 September 2026

★★★★★ 5/5

Trustpilot

Luke will go a long way

Luke is a lovely young man, very knowledgeable and came prepared with a couple of issues to the property with certificates, quotes and also answered every question. There was no sense of urgency to rush the viewing. It would be great if all agents were like Luke.

Mrs · 4 September 2026

★★★★★ 5/5

Trustpilot

I would like to give a big thank you to…

I would like to give a big thank you to Jamie Woodman, recently we got a broken doorhandle in our flat and Jamie commented with us clearly and made sure we are in the loop when the issue will be fixed. Thank you Jamie :)

Tamas · 21 January 2026

★★★★★ 5/5

Google

Lewis was extremely helpful and answered any questions we had, we were very lucky to have him as our agent! The rest of the team was also lovely and patient as it was mine and my partners first time moving out, would definitely recommend!

Glutesy · 17 January 2026

★★★★★ 5/5

Trustpilot

The best agent

I would like to see a big thank you to Chancellors Letting Agent south east management team. Dana to be precise - this is a thank you for all your hard work and patience. I would also like to say thank you to Maya, John, and Liberty. They always attend to my call and every issue I have at the Property. I have used different Letting agencies overtime but the experience I have had with Chancellors has been easy and seamless. Their communication level is clear, respectful, and very understanding. If you are looking at renting or buying a property go to Chancellors - the entire team are trustworthy and of great help.

Joan · 21 November 2025

★★★★★ 5/5

Trustpilot

From day one when i enquired about the…

From day one when i enquired about the property, Hanna has been fantastic, quick to respond and on time, even when i was running late she was patient and i believe she is a great negotiator and yes she is energetic

Mr · 4 September 2026

★★★★★ 5/5

Trustpilot

We cannot recommend Maedeh highly…

We cannot recommend Maedeh highly enough. We are currently in the process of buying our new home, and with delays and complications surrounding the sale of our existing house and flat, it has been a particularly stressful process.

Rayna · 22 September 2026

★★★★★ 5/5

Trustpilot

Always have a good experience dealing…

Always have a good experience dealing with Ben. Reliable, informative, professional and gets the task completed. Whether it’s finding suitable tenants, helping with payment complications, advising on tenant complications… Ben is always positive and helpful! Thank you, so appreciated!!

Sasha · 10 September 2026

★★★★★ 5/5

Trustpilot

I was dealing with a number of teams…

I was dealing with a number of teams under Chancellors, for a move in to a rental property. Amelia was following up on information/documents sent back and forth. Very professional, prompt and saw me through the process. Recomended.

Franco · 21 January 2026