Trusted Agent profile · Surrey Heath
★★★★★
307 reviews across 2 platforms
68-70a High Street, Camberley, GU15 3RS, Surrey Heath, GU15 3RS
Chancellors's office in Surrey Heath, at 68-70a High Street, is rated 4.5 out of 5 across 307 reviews on two platforms, including 121 Google reviews rated 4.5.
Every review we hold for the Surrey Heath office, from every platform, shown as written. First names only.
5/5
GoogleVery professional and cooperative, as always pleasure working with you all. Special thank you to Jessica Cooke for being there whenever required throughout the process.
Thank you for leaving us this great review Zina, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
1/5
GoogleOur property was taken on by Paul Bosanko after he came round 2nd November. After receiving forms we gave verbal consent 6th November and signed forms were returned 11th November. 12th November I received the ID check call Then nothing.... Chased 6 days later (18th November ) for the next steps and a photographer had not even been booked yet! Chased Amber again 20th. Managed to get one out the following day and finally, and chased on 30th as to why it was not online yet. 1st December our property was on the various selling portals... just shy of a month after I verbally confirmed instruction ! They also spelled my name wrong, despite me signing the end of every email with it spelled correctly! Called for a video tour to be done and Adele came out to do it, but it was never used 🤷♀️ 7th December I chased Paul about a board. No reply. 28th December chased again. Still no reply. Received a call to drop the price £25k on 7th Jan and agreed. Automated emails followed. Still no board. 29th January Louise from head office calls, I ranted about my issues and the fact the branch (Camberley) were ignoring me and she managed to get a board and said she would rearrange the advert to make it more appealing. So the photo order was changed. That’s it. Board arrived a couple of days later. 5th Feb FIRST VIEWING! Saw on the security cameras that they were inside for 3 minutes! Unless they sprinted round I don’t see how they saw the whole house! Received automated feedback and have not managed to speak to a person since then, and today is 13th Feb! To say I’m unimpressed and an understatement!NegativeResponsiveness, Quality, Professionalism, Value
Hi Ellie, thank you for contacting us again. We are aware of your situation which is currently being looked into with the hope that we can resolve your concerns. Please continue to liaise directly with our senior management, who are there to help you. If you have any further information to provide, please email louise.hughes@chancellors.co.uk Many thanks.
5/5
GoogleDexter was really helpful and gave us some useful advice. Would recommend.
Hi, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleHelpful, polite and knowledgeable agents. These guys know their stuff and great info on the properties in the surrounding area of Camberley. You won’t be sorry you chose this estate agent finding you the property that suits you! As we all know, choosing your new home is a decision not to be taken lightly. Terry is outstanding and goes above and beyond to help you through this process.
5/5
GoogleGreat service, Dexter was really friendly, and knowledgeable
Hi Clair, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleEllie is brilliant and very helpful and patient
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleI've had great communication with Danielle Shepherd from Chancellors estate agents in Camberley in dealing with sometimes sensitive and awkward dealings. She is always available for discussion and always trying to find solutions, suggestions and recommendations moving forward. I would thoroughly contacting her directly for any advice on the property market etc. Well done to her.
Hi Eric, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotKatie and Adam - 'on-the-ball'
Katie and Adam have been attentive and on the ball throughout the process.
4/5
GoogleAlfie was great during a difficult purchase
Hi Glenn, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleGreat service. Very helpful. Thank you Danielle.
Thank you for leaving us this great review Rajul, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleDexter was very helpful, professional and friendly.
Thank you for this wonderful review Jessica. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams
5/5
GoogleI sold my house through Chancellors, Camberley with Terry Barrett's help. He's a really polite, efficient professional guy who made the whole process straight forward - nothing was too much trouble, always available to answer questions and put in a "big shift" to keep the sale moving forward at a decent pace - thanks Terry - great work! Cant recommend Terry highly enough!!
5/5
TrustpilotHi very helpful staff and good…
Hi very helpful staff and good knowledge.
We appreciate your kind words! We're happy to hear that our staff was helpful and knowledgeable during your visit.
1/5
GoogleI've been trying to book a viewing since 7 days ago and still couldn't get it. The communication is basically zero and what they only love to do, is taking details and tell you they will call you back where there won't be any call back. I called them more that 10 times and now I am thinking how are these guys making money there.
Thank you for bringing this to our attention Adel, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to caitlin.greaves@chancellors.co.uk? Thank you.
5/5
GoogleAlfie met us at the property, showed us around and answered all of our questions. He then told us of another property which he thought would be of interest to us and we viewed thay also. He was very efficient but did not rush us throughout the viewing.
Hi Tony, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotWas very approachable atanytime and was…
Was very approachable atanytime and was very helpful to clear my doubts as I haven't done this before.
1/5
TrustpilotAVOID - Signed Contract, Paid Everything, Then Cancelled Two Weeks Before Move-In
Avoid this agency if you value honesty and professionalism.
5/5
TrustpilotChelsey Mitchell and Georgie Jenner…
Chelsey Mitchell and Georgie Jenner processed and followed up on all inquiries and requests promptly.
1/5
TrustpilotI would strongly caution landlords
I would strongly caution landlords, tenants, and prospective clients before engaging Chancellors for property management.
5/5
GoogleBoth my husband & I found Allan, the lettings manager to be extremely helpful and full of knowledge. Unfortunately they did not have a property suitable for me but Allan had no problems with discussing my requirements & provide some tips to help find what I am looking for. We highly recommend Allan, he is a credit to your company.
5/5
GoogleDexter was efficient and professional at our house viewing. Thanks so much!
Thank you for leaving us this great review Colin, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleAlfie Roach was friendly and professional in his dealings with me
Thank you for leaving us this great review Chris, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
TrustpilotJamie Woodman
Good customer service
5/5
GoogleI am thrilled to provide a glowing 5-star review for Mateo Cave for his exceptional service during our home viewing . His exceptional service, attention to detail, and commitment to ensuring a smooth and friendly make him a true asset to the company.
Thank you Oznr for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chancellors's Surrey Heath office has 307 reviews across two platforms: 121 on Google, 186 on Trustpilot (across the whole business).
Chancellors Camberley New Homes Sales is rated 4.5 out of 5 across all 307 reviews, and 4.5 out of 5 on Google from 121 reviews.
Chancellors Camberley New Homes Sales, 68-70a High Street, Camberley, GU15 3RS, Surrey Heath, GU15 3RS.
