Every review we hold for the Surrey Heath office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have had a great experience with the Chancellors team in Camberley. For personal reasons I had to get a rental property in short order and was let down by some other agents quite badly. Fortunately I had Jess from Chanchellors who did everything she could to make getting a new place happen. Very responsive, super helpful and genuinely great to work with. If I need any other property services in the future, I will be calling Jess first!
Ryan · 26 October 2022
Agent replied · 25 October 2024
Hi Ryan, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
TrustpilotEasy contract renewal
Amy dealt with our contact renewal in a timely and efficient manner. All communication was clear and customer service was good.
G · 22 September 2025
Agent replied · 23 September 2025
We appreciate you taking the time to share your feedback. We're happy to hear that the contact renewal process was handled in a timely and efficient manner, and that our communication and service met your expectations.
★★★★★ 5/5
TrustpilotChancellors are one of the best letting…
Chancellors are one of the best letting agents and I can refer my loved ones to them, my experience during this letting time has been nothing short of the best, their customer service is top notch, always willing to help.
Sandra · 21 January 2026
★★★★★ 5/5
TrustpilotBrilliant service from initial contact…
Brilliant service from initial contact with Sherko and throughout process with excellent regular communication from James. Weekly updates were particularly helpful. Would definitely recommend.
Andy · 23 May 2026
★★★★★ 5/5
GoogleAlthough we weren't successful this time, Alfie was incredibly informative and helpful at all stages.
Michael · 30 December 2023
Agent replied · 25 October 2024
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
TrustpilotCharlotte have been great from the very
Charlotte have been great from the very first viewings we had with her, very friendly, really listens to what your looking for and is really great at staying in contact with you.
Mrs · 19 March 2026
★★★★★ 1/5
TrustpilotAppalling
Our experience with Chancellors has been profoundly disappointing, defined by a failure to uphold basic professional standards, contractual consistency, or duty of care.
Pablo · 23 May 2026
★★★★★ 5/5
GoogleMateo was super approachable, very knowledgable and clearly willing to support in terms of queries etc 10/10
Hattie · 26 October 2023
Agent replied · 25 October 2024
Thank you for leaving us this great review Hattie, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
★★★★★ 5/5
TrustpilotGood service
Good service. Thank you for arranging my tenancy.Katie Adams,I appreciate your help, responsiveness, and professionalism. Thanks for making the process smooth and stress-free.
SPNP · 22 May 2026
★★★★★ 5/5
TrustpilotShe is awesome and helpful
Ayman · 21 September 2026
★★★★★ 5/5
GoogleI have recently cancelled a contract with a well known independent Letting Agent.
I was disillusioned so I contacted Chancellors to take over the letting.
As I was about to leave for a holiday Jonathan Pepper came the same day to take the necessary details and I was so impressed with the manner in which the situation was managed, I signed the contract. Tenants were quickly found for the property.
In view of of this I would recommend your Camberley Office highly. I would just like to add the dealings I also had with Leona Wills were efficient and courteous.
UB
Uta · 28 October 2014
★★★★★ 5/5
GoogleThank you for providing such great service. I would highly recommend Jessica Cooke, so approachable, fabulous, professional and super helpful. Extremely happy with my first experience with Chancellors.
Neha · 26 October 2022
Agent replied · 25 October 2024
Thank you Neha for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
TrustpilotHollie from the Oxon Property…
Hollie from the Oxon Property Management team was very responsive and proactive in getting our maintenance issue sorted.
Paul · 21 September 2025
Agent replied · 23 September 2025
We're happy to hear that our team member was responsive and proactive in resolving your maintenance issue. Thank you for sharing your positive experience with us!
★★★★★ 5/5
GoogleLewis showed me around a property recently and he was very professional. He answered all my questions and was very helpful.
Felicity · 4 August 2025
Agent replied · 24 October 2025
Hi Felicity, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
GoogleAgent was very friendly and promptly arrived at the location.
Chandana · 29 January 2024
Agent replied · 25 October 2024
Thank you Chandana for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
GoogleVery professional and cooperative, as always pleasure working with you all.
Special thank you to Jessica Cooke for being there whenever required throughout the process.
Zina · 26 October 2022
Agent replied · 25 October 2024
Thank you for leaving us this great review Zina, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
★★★★★ 1/5
GoogleOur property was taken on by Paul Bosanko after he came round 2nd November. After receiving forms we gave verbal consent 6th November and signed forms were returned 11th November. 12th November I received the ID check call Then nothing....
Chased 6 days later (18th November ) for the next steps and a photographer had not even been booked yet! Chased Amber again 20th. Managed to get one out the following day and finally, and chased on 30th as to why it was not online yet. 1st December our property was on the various selling portals... just shy of a month after I verbally confirmed instruction ! They also spelled my name wrong, despite me signing the end of every email with it spelled correctly! Called for a video tour to be done and Adele came out to do it, but it was never used 🤷♀️
7th December I chased Paul about a board. No reply. 28th December chased again. Still no reply.
Received a call to drop the price £25k on 7th Jan and agreed. Automated emails followed. Still no board.
29th January Louise from head office calls, I ranted about my issues and the fact the branch (Camberley) were ignoring me and she managed to get a board and said she would rearrange the advert to make it more appealing. So the photo order was changed. That’s it. Board arrived a couple of days later.
5th Feb FIRST VIEWING! Saw on the security cameras that they were inside for 3 minutes! Unless they sprinted round I don’t see how they saw the whole house! Received automated feedback and have not managed to speak to a person since then, and today is 13th Feb!
To say I’m unimpressed and an understatement!NegativeResponsiveness, Quality, Professionalism, Value
Ellie · 26 October 2021
Agent replied · 25 October 2024
Hi Ellie, thank you for contacting us again. We are aware of your situation which is currently being looked into with the hope that we can resolve your concerns. Please continue to liaise directly with our senior management, who are there to help you. If you have any further information to provide, please email louise.hughes@chancellors.co.uk Many thanks.
★★★★★ 5/5
GoogleDexter was really helpful and gave us some useful advice. Would recommend.
S · 26 October 2023
Agent replied · 25 October 2024
Hi, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
GoogleVery helpful in securing new accommodation and resolving usual issues with it.
Link · 11 October 2025
Agent replied · 11 October 2026
Thank you, Link Medical! We're thrilled to hear you found our team helpful in securing your new accommodation. If you have any more questions or need assistance in the future, feel free to reach out. We appreciate your support!
★★★★★ 5/5
GoogleHelpful, polite and knowledgeable agents. These guys know their stuff and great info on the properties in the surrounding area of Camberley. You won’t be sorry you chose this estate agent finding you the property that suits you! As we all know, choosing your new home is a decision not to be taken lightly. Terry is outstanding and goes above and beyond to help you through this process.
Manchester · 26 October 2020
★★★★★ 5/5
GoogleGreat service, Dexter was really friendly, and knowledgeable
Clair · 26 October 2023
Agent replied · 25 October 2024
Hi Clair, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
GoogleEllie is brilliant and very helpful and patient
Tanyaradzwa · 26 October 2023
Agent replied · 25 October 2024
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
GoogleI've had great communication with Danielle Shepherd from Chancellors estate agents in Camberley in dealing with sometimes sensitive and awkward dealings. She is always available for discussion and always trying to find solutions, suggestions and recommendations moving forward. I would thoroughly contacting her directly for any advice on the property market etc. Well done to her.
Eric · 26 October 2023
Agent replied · 25 October 2024
Hi Eric, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 4/5
GoogleAlfie was great during a difficult purchase
Glenn · 26 October 2023
Agent replied · 25 October 2024
Hi Glenn, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
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