Trusted Agent profile · Surrey Heath

Chancellors Camberley New Homes Sales reviews in Surrey Heath

4.6

★★★★★ Excellent

378 reviews across 2 platforms

68-70a High Street, Camberley, GU15 3RS, Surrey Heath, GU15 3RS

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Chancellors's office in Surrey Heath, at 68-70a High Street, is rated 4.6 out of 5 across 378 reviews on two platforms, including 164 Google reviews rated 4.6.

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4.6 / 5

164

Reviews on Google

This office

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214

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Surrey Heath office, from every platform, shown as written. First names only.

5/5

Google

I have had a great experience with the Chancellors team in Camberley. For personal reasons I had to get a rental property in short order and was let down by some other agents quite badly. Fortunately I had Jess from Chanchellors who did everything she could to make getting a new place happen. Very responsive, super helpful and genuinely great to work with. If I need any other property services in the future, I will be calling Jess first!

Ryan · 26 October 2022

Agent replied · 25 October 2024

Hi Ryan, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Trustpilot

Easy contract renewal

Amy dealt with our contact renewal in a timely and efficient manner. All communication was clear and customer service was good.

G · 22 September 2025

Agent replied · 23 September 2025

We appreciate you taking the time to share your feedback. We're happy to hear that the contact renewal process was handled in a timely and efficient manner, and that our communication and service met your expectations.

5/5

Trustpilot

Chancellors are one of the best letting…

Chancellors are one of the best letting agents and I can refer my loved ones to them, my experience during this letting time has been nothing short of the best, their customer service is top notch, always willing to help.

Sandra · 21 January 2026

5/5

Trustpilot

Brilliant service from initial contact…

Brilliant service from initial contact with Sherko and throughout process with excellent regular communication from James. Weekly updates were particularly helpful. Would definitely recommend.

Andy · 23 May 2026

5/5

Google

Although we weren't successful this time, Alfie was incredibly informative and helpful at all stages.

Michael · 30 December 2023

Agent replied · 25 October 2024

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Trustpilot

Charlotte have been great from the very

Charlotte have been great from the very first viewings we had with her, very friendly, really listens to what your looking for and is really great at staying in contact with you.

Mrs · 19 March 2026

1/5

Trustpilot

Appalling

Our experience with Chancellors has been profoundly disappointing, defined by a failure to uphold basic professional standards, contractual consistency, or duty of care.

Pablo · 23 May 2026

5/5

Google

Mateo was super approachable, very knowledgable and clearly willing to support in terms of queries etc 10/10

Hattie · 26 October 2023

Agent replied · 25 October 2024

Thank you for leaving us this great review Hattie, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

5/5

Trustpilot

Good service

Good service. Thank you for arranging my tenancy.Katie Adams,I appreciate your help, responsiveness, and professionalism. Thanks for making the process smooth and stress-free.

SPNP · 22 May 2026

5/5

Trustpilot

She is awesome and helpful

Ayman · 21 September 2026

5/5

Google

I have recently cancelled a contract with a well known independent Letting Agent. I was disillusioned so I contacted Chancellors to take over the letting. As I was about to leave for a holiday Jonathan Pepper came the same day to take the necessary details and I was so impressed with the manner in which the situation was managed, I signed the contract. Tenants were quickly found for the property. In view of of this I would recommend your Camberley Office highly. I would just like to add the dealings I also had with Leona Wills were efficient and courteous. UB

Uta · 28 October 2014

5/5

Google

Thank you for providing such great service. I would highly recommend Jessica Cooke, so approachable, fabulous, professional and super helpful. Extremely happy with my first experience with Chancellors.

Neha · 26 October 2022

Agent replied · 25 October 2024

Thank you Neha for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Trustpilot

Hollie from the Oxon Property…

Hollie from the Oxon Property Management team was very responsive and proactive in getting our maintenance issue sorted.

Paul · 21 September 2025

Agent replied · 23 September 2025

We're happy to hear that our team member was responsive and proactive in resolving your maintenance issue. Thank you for sharing your positive experience with us!

5/5

Google

Lewis showed me around a property recently and he was very professional. He answered all my questions and was very helpful.

Felicity · 4 August 2025

Agent replied · 24 October 2025

Hi Felicity, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Google

Agent was very friendly and promptly arrived at the location.

Chandana · 29 January 2024

Agent replied · 25 October 2024

Thank you Chandana for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Google

Very professional and cooperative, as always pleasure working with you all. Special thank you to Jessica Cooke for being there whenever required throughout the process.

Zina · 26 October 2022

Agent replied · 25 October 2024

Thank you for leaving us this great review Zina, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

1/5

Google

Our property was taken on by Paul Bosanko after he came round 2nd November. After receiving forms we gave verbal consent 6th November and signed forms were returned 11th November. 12th November I received the ID check call Then nothing.... Chased 6 days later (18th November ) for the next steps and a photographer had not even been booked yet! Chased Amber again 20th. Managed to get one out the following day and finally, and chased on 30th as to why it was not online yet. 1st December our property was on the various selling portals... just shy of a month after I verbally confirmed instruction ! They also spelled my name wrong, despite me signing the end of every email with it spelled correctly! Called for a video tour to be done and Adele came out to do it, but it was never used 🤷‍♀️ 7th December I chased Paul about a board. No reply. 28th December chased again. Still no reply. Received a call to drop the price £25k on 7th Jan and agreed. Automated emails followed. Still no board. 29th January Louise from head office calls, I ranted about my issues and the fact the branch (Camberley) were ignoring me and she managed to get a board and said she would rearrange the advert to make it more appealing. So the photo order was changed. That’s it. Board arrived a couple of days later. 5th Feb FIRST VIEWING! Saw on the security cameras that they were inside for 3 minutes! Unless they sprinted round I don’t see how they saw the whole house! Received automated feedback and have not managed to speak to a person since then, and today is 13th Feb! To say I’m unimpressed and an understatement!NegativeResponsiveness, Quality, Professionalism, Value

Ellie · 26 October 2021

Agent replied · 25 October 2024

Hi Ellie, thank you for contacting us again. We are aware of your situation which is currently being looked into with the hope that we can resolve your concerns. Please continue to liaise directly with our senior management, who are there to help you. If you have any further information to provide, please email louise.hughes@chancellors.co.uk Many thanks.

5/5

Google

Dexter was really helpful and gave us some useful advice. Would recommend.

S · 26 October 2023

Agent replied · 25 October 2024

Hi, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Google

Very helpful in securing new accommodation and resolving usual issues with it.

Link · 11 October 2025

Agent replied · 11 October 2026

Thank you, Link Medical! We're thrilled to hear you found our team helpful in securing your new accommodation. If you have any more questions or need assistance in the future, feel free to reach out. We appreciate your support!

5/5

Google

Helpful, polite and knowledgeable agents. These guys know their stuff and great info on the properties in the surrounding area of Camberley. You won’t be sorry you chose this estate agent finding you the property that suits you! As we all know, choosing your new home is a decision not to be taken lightly. Terry is outstanding and goes above and beyond to help you through this process.

Manchester · 26 October 2020

5/5

Google

Great service, Dexter was really friendly, and knowledgeable

Clair · 26 October 2023

Agent replied · 25 October 2024

Hi Clair, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Google

Ellie is brilliant and very helpful and patient

Tanyaradzwa · 26 October 2023

Agent replied · 25 October 2024

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Google

I've had great communication with Danielle Shepherd from Chancellors estate agents in Camberley in dealing with sometimes sensitive and awkward dealings. She is always available for discussion and always trying to find solutions, suggestions and recommendations moving forward. I would thoroughly contacting her directly for any advice on the property market etc. Well done to her.

Eric · 26 October 2023

Agent replied · 25 October 2024

Hi Eric, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

4/5

Google

Alfie was great during a difficult purchase

Glenn · 26 October 2023

Agent replied · 25 October 2024

Hi Glenn, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

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