Seymours Prestige Homes Surbiton reviews

★★★★★ 5/5

Trustpilot

Professional and excellent

Zo and the team went to a great deal of effort to facilitate the sale of our property and the purchase of another. They excelled in our opinion when hurdles (not of their making) were reached and would definitely use them again.

Andrew · 26 August 2024

★★★★★ 5/5

Trustpilot

Excellent customer service

Excellent customer service. We bought our house through Seymour's and, as a buyer, we're really impressed with James. He has been great to deal with and has kept us up to date all the way. We would thoroughly recommend using Seymours- we will if we ever sell!

Nick · 28 May 2024

★★★★★ 5/5

Trustpilot

We recently bought through James…

We recently bought through James Rowsell and the team in Seymour’s Addlestone and from start to finish we found the whole process brilliant! I would highly recommend them.

Georgina · 24 November 2021

★★★★★ 5/5

Trustpilot

Trevor and all the team at Godalming…

Trevor and all the team at Godalming are brilliant. They work diligently to get the sale done, keep in touch at every stage and always answer the phone/ come back with answers. They are superb examples of their profession and I would not hesitate to use them in the future.

Eric · 27 March 2024

★★★★★ 5/5

Trustpilot

Seymours at Blackwater Excellent

The Seymours agents at Blackwater were excellent through the whole process of our purchase. Claire, Ben and Aiden - big thanks to you, keep up the good work.

Steve · 2 November 2021

★★★★★ 1/5

Trustpilot

Do not use Seymours, Worplesdon Road!

Do not use Seymours, Worplesdon Road! This is the advice (as I told the manager at the time) that I got from several people, but I failed to heed it because the current manager told me that the previous manager (with whom he'd worked) had now left the company. I said that I hoped that I'd have the sort of positive experience with them that would mean I could counter their poor reputation. How wrong was I! I had a horrible experience with these agents. When I instructed them the website showed four ex-staff members, but in fact there were only two members of staff throughout my time of advertising my property, in Oct and Nov 2020. No doubt they were over-loaded, but a nearby competitor also had only two members of staff, but at that time were handling three times the number of houses and maintained their good reputation. Seymours were inefficient, unreliable, inaccurate and not to be trusted. As an example of their many failures, during the increased risk and restrictions in Nov due to covid 19, and being in my sixties, I wanted viewings to be sensibly limited (I was doing my own viewings). My property has an unusual boundary at the front which puts off some buyers, so I instructed Seymours to ask anyone interested in viewing, and who was local, to do a drive-by first so that they could properly judge the unusual lay-out, after which a viewing could be booked. The following week Seymours failed to follow this instruction with the three potential viewers who made enquiries, so no viewings were arranged. I subsequently spoke to two of these three, after Seymours and I parted ways following this fiasco. One had never heard back from Seymours (even though I was specifically asking Seymours for contact to be made with them) and the other had a totally inaccurate scenario put to them by Seymours, which had annoyed them at the time. In getting hold of these people I spoke to two local small-time property developers. One said that Seymours were the worst agents in the area and the other said that if ever they were interested in buying a property and it was being sold by Seymours they sighed at the thought of having to deal with that agent and their inefficiencies. As mentioned by another reviewer, it was also clear (by something that the manager said) that they put great pressure on potential viewers to sign up with them, if they haven't yet got their property on the market. I told the manager that I disapproved of that practice.

Lin · 2 January 2021

★★★★★ 5/5

Trustpilot

Well Done Seymour’s…

Charlie and the team at Seymour’s Horsell helped make our buying experience stress free.Will definitely use Seymour’s again.

Lynne · 14 December 2024

★★★★★ 5/5

Trustpilot

10/10

10/10 for every single member of staff at the Burpham office.The score of 10/10 is NOT for the fact that they managed to sell my house during a very rocky period in the house market, it is given for their HONESTY, kindness, friendliness, positivity, understanding and dedication. I cannot fault them in any way.

Joanna · 20 December 2023

★★★★★ 5/5

Trustpilot

A professional agency that I would highly recommend The team are very friendly and welcoming

I would like to thank you Charlie always efficient and answering very quick to all my request

Jojo · 21 February 2023

★★★★★ 1/5

Trustpilot

Joke for a letting agent

On moving ahead with our decision to rent a property through Seymours, time was of the essence. We found the back office support staff and process to be poor. Calls would go unanswered and promises of callbacks didn’t happen. Approaching a deadline to give notice or renew on our existing tenancy, we couldn’t rely on Seymours and therefore gave in. An appalling company to communicate with. I should have read Trustpilot reviews before going ahead. The negative reviews are absolutely correct.

David · 20 December 2020

★★★★★ 5/5

Trustpilot

Excellent service …

We’ve been tenants in 2 properties managed by Seymour’s over the last 5 years and have always had good service. Our thanks particularly to Sabine Alam our most recent property manager who has always been so helpful.

Mrs · 29 October 2024

★★★★★ 5/5

Trustpilot

Burpham office

Seymours recently sold my house and the entire process took less than 3 months. It was faultless from start to finish. The burpham office work like a family. They are ALL genuine, kind, trustworthy & honest people all of whom I felt comfortable dealing with. Lucky Horsell getting Adam!

Joanna · 2 April 2024

★★★★★ 5/5

Trustpilot

Professional yet friendly service

The team were professional yet friendly and empathic. Very easy to deal with. We liked the fact that all the team came to familiarise themselves with the property and introduce themselves to us. Provided feedback on viewings apart from the odd occasion when unable to obtain this from the client. We felt that they were doing there best for us.

Mollymillar · 17 July 2023

★★★★★ 1/5

Trustpilot

Worst estate agency I have ever experienced

I have moved between rentals for the best part of 7 years and can honestly say that dealing with Seymours Surbiton & Woking has, on the whole, been the worst renting experience in my life.In our case, they showed little professionalism and seem to have regularly forgotten who the paying customer was. Some examples of the substandard service are as follows:1) Being told 1 working day before the planned and agreed move date that we may not be able to move because results from a gas safety visit hadn't been received yet, despite having 4 weeks prior to arrange for this.2) 3x maintenance issues reported in the FIRST week of the rental still not being fixed 12 months later, (including a mouldy window and a faulty electrical socket). Another window-related maintenance issue raised 4 months before the end of the tenancy which was categorised by a Seymours contractor as a "safety hazard" (due to dangerous, rotting condition of the frame) was not even close to being rectified by the time we left.3) At the end of the tenancy and following 3 weeks and numerous unsuccessful requests, we had to formally serve Seymour's notice to take them to small claims court in order for us to be refunded overpaid rent.4) On check out, the checkout inventory was completed and report no discrepancies or areas of concern compared to the inventory at the check in. However, Seymour's refused to give our deposit back stating that the landlord wanted to make deductions. We tried multiple times to engage in discussion and to this day, have no idea what it was the landlord wanted to claim for because we didn't hear back on any of our attempts to resolve the matter. Again, it took formal action (raising a dispute with TDS) to resolve the matter. On being notified of the formal dispute, they immediately sent us back the full deposit, issuing zero apology or justification for holding our money. I suspect they actually had no ground to keep any of the deposit but were rather 'trying their luck'. This is purely speculation, but this is how it felt to us as customers.TLDR; appalling customer service, terrible property management, favour the landlord over tenants (at least in our experience), zero integrity and total waste of our time.

Dimitri · 2 November 2020

★★★★★ 5/5

Trustpilot

Seymours Horsell are the BEST for buying and selling in Horsell

The staff at Seymours Horsell are amazing. They know the local market very well and are able to price houses appropriately as they are based in the heart of Horsell. They are all friendly, accommodating and pragmatic in their approach to viewings etcThey are very proactive and made my move a more pleasant experience than it could have been.

Claire · 3 August 2023

★★★★★ 1/5

Trustpilot

Nightmare company

Nightmare company. My son has been chasing Seymours Camberley and Woking Deposits for weeks trying to get his security deposit back. They sent him a one line email claiming they were waiting for the landlord, but that’s a lie, the landlord confirmed he told them to return the deposit almost 2 weeks back, but Seymours have ignored even the landlord instructions. Totally unprofessional operation, based on this experience I would never use them.

Anthea · 1 March 2022

★★★★★ 5/5

Trustpilot

Highly recommended

Seymour’s in Ripley have made the process of selling a house through probate so much easier than it could have been. Joe, Ethan and Ben have always been available to answer my many questions. Ethan sold the house quickly and for the asking price. I would highly recommend them to anyone in the area looking to sell a property.

Mrs · 1 August 2023

★★★★★ 5/5

Google

First time buyer that went through Seymour’s to purchase my first flat. Had several great viewings with Chris and Nick, with Sam promptly organising everything. Jenny handled all business after the offer being accepted and kept everything on time in a very friendly manner. Really lovely office of people and would certainly use again - thank you!

William · 19 September 2023

★★★★★ 5/5

Google

Friendly, professional and efficient estate agents - Sam was always very quick to respond to emails and answer any questions I had. I would be happy to use Seymours again in the future.

Kim · 16 June 2020

★★★★★ 1/5

Trustpilot

A very poor letting agent

We have been repeatedly let down and misled. Several times they have insisted on fees being paid when some digging and checking of correspondence has revealed that we were not liable at all. They would appear almost at random after they relisted the property to conduct visits, on one occasion with absolutely no warning. I would rent from them only if I had no other choice, and I would photograph EVERYTHING, record every conversation, and get everything in writing. The only good thing I had to say is that problems were always fixed quickly, but I have recently discovered this was through a contractor! When we reported problems directly we were promised calls back which never happened. A real shame, as the landlord seemed lovely.

Rob · 21 September 2020

★★★★★ 5/5

Trustpilot

I found Seymours in Knaphill very good…

I found Seymours in Knaphill very good all round, from negotiating the contract, arranging viewings, down to the sale. I especially appreciated that there were no hidden fees and that the price I paid was for the selling price, as some estate agents slip in market price which is something you need to watch out for.I would definitely recommend Seymours in Knaphill.

Customer · 20 April 2023

★★★★★ 1/5

Trustpilot

Godalming team is absolutely worthless

Godalming team is absolutely worthless. It takes days to get a response back, if you get any at all. They don't answer their phones, and then when you finally managed to speak with someone a week later you're unable to view or discuss anything current. I'm pretty sure I could hire a 12 year old to do a better job than these people. Based on what I know as a buyer, I would never ever use them as a seller.

John · 6 July 2020

★★★★★ 5/5

Trustpilot

Really put themselves out for you on…

Really put themselves out for you on every level. Best estate agent I’ve ever used in almost 40 years of being a home owner!First lot of buyers let us down but the second one was there within a fortnight. Also buying through them so an all round good experience.

Helen · 28 February 2024

★★★★★ 5/5

Google

The first house we bought was represented by John at Seymours and it could not have been a better experience. He was reliable, amazing communication from beginning to end, very straightforward so it never felt like we were having to play games. The pure competence he displayed made me so happy. Our house had some legal complications and if it wasn't for his constant updates and follow ups on all fronts I don't think our papers would've gotten processed in the time that it did and we might've had to pull out, so let's just say he saved the whole deal. If I am in need of an agent in the future he will be my first choice for sure!! Who knew one could feel so strongly about an estate agent?? Not me until now.

Charmie · 16 June 2020