Trusted Agent profile
★★★★★
841 reviews across 2 platforms
13 Brighton Road, Surbiton KT6 5LX
Seymours Prestige Homes's Surbiton office at 13 Brighton Road is rated 4.4 out of 5 across 841 reviews on two platforms, including 248 Google reviews rated 4.9. The 593 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Surbiton office, from every platform, shown as written. First names only.
5/5
TrustpilotSeymours in Woking
Right from the beginning Seymours in Woking guided us to where we are today. They never gave up on showing us a particular property which was suitable for us. Eventually with their resilience and utter professionalism especially from Mr Zo Khan, we reached our destination. Navina and I would like to thank Angela, Sophie and the rest who tirelessly and patiently showed us numerous properties.
5/5
TrustpilotSuperb Service
The team at Seymour’s Lightwater were superb from the first meeting with James all the way through to completing our property sale, communication was timely and excellent, with a special mention for Ryan, Alex and Tom plus the back office team. We could not have wished for a better experience, thank you all so much. Chris and Paul Bryant.
1/5
TrustpilotWould Not Recommend Seymours
I have used quite a few letting agencies within Woking and out of all of them, I would highly recommend Churchods. We used Seymours due to the liking the property at initial glance. However, after moving in we came to learn that the neighbours in the flat below us had a noise level that made this flat unlivable. Every cough, sneeze, discussion etc we could hear. Upon contacting Seymours, we were pawned off from the block management company, to the landlord and eventually back to them because no one would address the issue or take responsibility looking into it or helping fix the problem. Danilo at Seymours sent very copy and paste corporate answers without a level of sympathy considering my flatmate and I haven't had a proper nights sleep since we've moved in here. Cannot wait for our tenancy contract to end so we can moveout and not use Seymours again.
5/5
GoogleSeymours in Surbiton were a complete joy to work with. They provided a seamless experience from our initial viewing all the way through to the completion of our onward purchase. Sam was fantastic at arranging viewings and remained incredibly supportive throughout the offer stage. Paul (I believe) conducted the viewing and impressed us with his extensive local knowledge. A special mention must go to Jenny, who managed the sales progression. She is an absolute star, always going above and beyond and willing to help wholeheartedly. Thanks to the fabulous staff at the Surbiton branch, the entire end-to-end process flowed effortlessly. I am so grateful to the whole team!
5/5
GooglePerhaps unusually, as purchasers, we would like to thank Nick and Jenny for their professional and charming help in the purchase of a property in Thames Ditton which was on Seymours’ books. From showing us round the day after we contacted them when Nick was professional, informative and helpful it was even better when he suggested that we visited the next day to view the property again and meet the vendors. We had our offer accepted a few days later. From then on Jenny couldn’t have been more helpful. And even when we collected the keys they were so kind. Now, a week later, we are happily settled into our new home. Thank you both for all your help.
5/5
Trustpilot5 stars
We purchased our house through Seymours Woking and Sandra Holmes was amazing throughout the entire process. She is so friendly and approachable, and went above and beyond to get the chain over the line. I highly recommend them to sell or purchase your property :)
5/5
GoogleWe have just completed on the sale of our house and our daughter and family completed on their sale a few months ago. Both sales were handled very smoothly and calmly by the Seymours staff, especially John and Nick. When we felt worried about whether we would attract the right buyer, they would calmly assure us that we only need ONE buyer - the right one. And in both cases, they delivered us with textbook buyers, which resulted in our houses being sold to buyers without any chain behind them. This resulted in a very smooth and quite rapid completion. Once we had accepted our offer, the follow-up sales process was handed to Jenny. She was amazing, always available on the phone and although our buyers kept contacting her about inconsequential little details, she never lost her patience, but kept guiding them along up to completion day. My daugher and I can both highly recommend Seymours for selling your property.
5/5
TrustpilotA great experience from start to finish
I recently purchased my first house with my partner and had a fantastic experience with Seymours throughout my buying process. Jeff was great, showing us around multiple properties and providing a excellent knowledge of the area and the houses themselves. The bid process was seamless and sorted within days was ideal because we wanted to move quickly when we found the house we liked. Then the whole process thereafter was handled brilliantly by Sandra who responded to all queries promptly. Overall a great experience and we're so happy with the house - would definitely recommend!
Congratulations on purchasing your first home! We’re thrilled to hear you had such a positive experience with Seymours.It’s great to know Jeff’s local knowledge and guidance helped during your search and that Sandra ensured everything went smoothly after your offer was accepted. We’re delighted you’re so happy with your new home!Thank you for your recommendation, and if there’s anything you need in the future, don’t hesitate to reach out.
5/5
TrustpilotAmazing
We dealt with Natalie and Ronnie for the most part and they were both amazing. We both listed our property for sale and were looking for a new property with Seymours Addlestone. They were very professional, knowledgeable, approachable and accommodating. They helped us to get an offer on our home and find the perfect new home in just 3 weeks! They listened to our requirements and arranged viewings for properties brand new to the market that they knew would suit our needs, and made the whole process so easy. A wonderful team and would highly recommend to anyone looking to buy and/or sell!
Thank you for sharing your experience Naomi, your recommendation means a lot to us, and we’re so pleased we could help. Wishing you all the best in your new home!
5/5
TrustpilotAmazing!
Seymours Staines staff have been absolutely amazing at helping us get our very slow chain through to the point of exchange. Mark and Gary were excellent at the get-go with putting the property on the market, managing viewings and securing offers and the consequent sale. Alan Hackland has been the most calm, professional and thorough individual in his capacity as Sales Progressor. Quite frankly I dont think it would have all happened if Alan hadnt have kept the chain as well organised and informed. He was key to the whole process and I couldnt recommend Alan and the team at Seymours Staines more highly. Totally deserving of 5* ++!
Property chains! This is an area that we really focus on, so many people to deal with to make it as smooth as possible and if there is ever an issue its here. It's all about the communication. Thanks for the review Lisa, it means a great deal.
5/5
TrustpilotSecond time for home
I recently used Seymour’s Guildford for the second time to buy my home, and I couldn’t be happier with the experience. From start to finish, they made the process smooth and stress-free. The team was professional, knowledgeable, and always available to answer any questions I had. They really took the time to understand my needs and worked tirelessly to ensure I found the right property. Communication was clear and prompt, and I always felt well-informed throughout the buying process. I highly recommend Seymour’s Guildford to anyone looking for a reliable and dedicated real estate agent. Working with them has been a pleasure, and I wouldn’t hesitate to use their services again in the future!
Thank you for your wonderful review. We're delighted to hear that your second experience with Seymours Guildford was a positive one. It's great to know that our team was able to make the process smooth and stress-free, and that their professionalism and communication met your expectations.Your recommendation means a lot to us, and we’re glad to have helped you find the right property. If you need any assistance in the future, we’d be happy to help again.
5/5
TrustpilotSeymour's Estates Agent's,Lightwater…
Seymour's Estates Agent's,Lightwater branch, are a very friendly and professional, group of people. Our Estate Agent Johnny couldn't do enough for us. What I remember most of all was Johnny's calm nature in showing us around, what was to be, our future home. in my mind .. if the agent is relaxed .. client's are relaxed. Although Johnny was very informative and knew so much about the house, we were still able to look around without pressure. Johnny is a credit to Seymour's. Thank you, Janet
Dear Janet,Thank you so much for your kind words. We're delighted to hear that you had a positive experience. It’s great to know that Johnny’s calm and relaxed approach helped make your visit to your future home a stress-free experience. We agree that creating a relaxed atmosphere is key to a smooth process, and we're glad it made such an impact.Thank you for taking the time to share your feedback, and we wish you all the best in your new home!
5/5
TrustpilotSeymours Guildford - Excellent
Seymours Guildford was excellent with the sale of a house I purchased. They communicated so well with the seller and the sale was completed in two months (no upward chain)Clive Gee, Tracy Williams on the Sales Progression team were in constant communication with me. Alex Bethell, Jasper Cox and all the estate agents always made themselves available for appointments. Great job Seymours. When I come to sell and buy any house in the future I will be coming to your team.
Thank you for your wonderful review, Sandy! We’re thrilled to hear about your positive experience with Clive, Tracy, Alex, and Jasper at Seymours Guildford. It’s great to know that our team’s communication made a difference in your sale. We look forward to helping you again in the future!
5/5
GoogleThank you John! I can't recommend John enough! He went above and beyond to make my property purchase a breeze. Not only did he negotiate brilliantly on my behalf, getting my offer accepted, but he was also super accommodating with viewings and kept me updated every step of the way. His kindness and professionalism really stood out - he genuinely worked in my best interest, making a stressful process super smooth.
5/5
GoogleSimon and Anabelle have been very helpful and patient since the first day, and throughout the process. They were very attentive and polite in answering the numerous questions I threw at them during the process. Thanks to them, my husband and I will soon be enjoying our new rented flat. Seymour is very lucky to have these two people working for them.
5/5
GoogleFirstly, this is the company in Surbiton to use for buying/selling property if you want an experienced, trustworthy and reliable team on your side. Unwavering commitment to helping throughout each step of the process, with a relaxed approach throughout the journey and providing knowledgable insight into the housing market. We were selling 2 properties (flats) and buying 1 (house). The first sale landing within a few weeks, but the second sale took 6 months (due to housing market being flooded with flats) during which time, Seymour’s were patient, respectful and diligent in their approach and how they treated us as clients. Prices versus others were competitive and always contactable, even at evenings and weekends. Massive thanks to Sam (super patient and controlled everything extremely well) John, Nick and the team for supporting, guiding and enabling us to keep all parties happy over the prolonged period and for getting us into our lovely house! Hats off. If you’re going to use an estate agents in Surbiton, just use these guys!
5/5
TrustpilotCurrently selling through Seymour’s…
Currently selling through Seymour’s Grayshott. What always feels like a nightmare experience has been more of a pleasant dream. Very professional, the whole team (Darren, James and Sarah) all came to view the house so they knew it well. Which was a positive for me having viewed houses where the agent couldn’t answers any questions as they ‘haven’t been in it before’. All initial negotiations, photographs etc went well. Had just three viewings and two offers almost straight away. Excellent communication keeping me up to date, I dealt mainly with James who is bright and enthusiastic.
Thank you so much for your kind review Tracey! We're thrilled to hear that your experience has felt like a pleasant dream. We believe that knowing the details is key to providing excellent service. We’re also glad to hear that the process, from negotiations to the quick offers, went smoothly for you. Your feedback about our communication is greatly appreciated. Thank you for choosing us to handle your sale!
1/5
TrustpilotJust sold my house Seymours Woking
Just sold my house Seymours Woking. Would never use again due to an unprofessional and amateur attitude. Whole catalogue of failures, main failures listed….Chap who signed us up said “i will be dealing with your sale from start to finish”, we seen him once after, never again. (We knew this was complete bs at the time) Most viewings had been hosted by different junior Seymours staff, unfamiliar with the house lay out / key selling features and normally arriving only 5 before a potential buyer. The advertising write up draft was completely incorrect, we corrected it. The incorrect write up appeared and kept appearing for almost a month (as we all know, first few weeks of selling a house the photos and write up are vital), despite repeated requests to correct it. After several very frustrating calls to Seymours, staff said they could not amend a new website, (we got palmed off time and time again) we ended up calling the manager direct who eventually rectified the write up, sadly, by this time the buzz of our house sale coming on the market had been lost. House build control / extension documents had been handed into Seymours to pass onto the solicitors. Seymours lost the documents ! Luckily, i had insisted on keeping the originals. We ended up scanning the documents and sending them to the solicitors ourselves. Communications were terrible with Seymours Woking, they promised updates once a week. We had to chase for updates, we ended up chasing the chain / buyers / solicitors ourselves. When we did get a Seymours update, we just got the impression the information was made up, as it was totally different to what our buyers had been telling us direct. Points of contact with Seymours were not consistent. Key photos were missing and did not align with the text. ***We had picked Seymours hoping for a stress free sale, it was far from stress free. As a matter of fact Seymours turned out to be an additional stress due to staff incompetence, for what should have been an easy straightforward sale. Don't be fooled by the lovely looking new office in Woking, it gives the impression of a totally professional set up - far from any reality for us. Huge amount in fees paid to Seymours and we ended up doing most of the leg work ourselves…….BUYER BEWARE AS THEY SAY***UPDATE 23/08/24 Seymours management have our telephone numbers. No attempt has been made to contact the sellers.
Dear Adrian,Thank you for taking the time to share your experience, and I'm truly sorry to hear that your sale didn’t meet the high standards we aim for at Seymours Woking. Your feedback is incredibly valuable, as it highlights areas where we need to improve to ensure our clients receive the service they expect and deserve.I’m sorry to hear about the difficulties you encountered with communication and the advertising of your property. It’s clear that we fell short in maintaining consistent contact and ensuring the accuracy of your listing, both of which are crucial during such an important transaction. Please be assured that we’ve taken your comments on board, and we’re already reviewing our processes to ensure this doesn’t happen again. For example, we’re implementing more rigorous checks and a streamlined communication protocol to better serve our clients.Regarding the loss of your documents and the issues during viewings, I completely understand how frustrating that must have been. We take full responsibility for these oversights. To prevent future occurrences, we’ve reinforced our training for all staff members, emphasising the importance of thorough preparation for viewings and the proper handling of client documentation.While I understand that this experience was far from what you expected, I want to assure you that your feedback has prompted immediate action. Our goal is to provide a stress-free and professional service. Seymours has had over 5,000 positive reviews with an average score of 4.8/5 but it’s clear we missed the mark here. I would welcome the opportunity to discuss this further and see if there’s anything we can do to address your concerns directly.Thank you again, Adrian, for bringing these issues to our attention. We care deeply about our clients and are committed to learning from this to improve our services.
5/5
TrustpilotI'd like to leave a huge thanks to Jade…
I'd like to leave a huge thanks to Jade Turner for really trying to help me find a property, always looking for ways to help me find, flexible with times as i would come from about 3 hours journey she accomodated multiple viewings, even in weekends. Thanks Jade, really appreciated
Hi Victor, thanks so much for the kind words. As an owner of the business, I feel proud to pass on your comments to Jade, she is a credit to us and I'm so pleased to know that she has made your experience all the better. Thanks again.
5/5
TrustpilotI have recently sold a property with Seymours Woking
I have recently sold a property with Seymour's Woking and I found their services to be exceptional and Top Notch. All members of sales team were very professional ,polite and efficient. The team worked extremely hard to secure me the best deal and supported me well in this otherwise long and exhaustive process and I cannot thank them all enough .Client relationship manager, Amy Sandys is absolutely brilliant and very professional. She was very patient and supportive when my sale fell through once , proactively provided status updates, worked very hard to speed things up and communicated well between parties.I can highly recommend selling your house with Seymour's Woking .
Thank you for your wonderful feedback! We’re thrilled to hear that you found our services exceptional and that Amy Sandys made a positive impact on your experience. We’re proud of our team’s professionalism and dedication to securing the best outcome for you. If you need any further assistance or have any more questions, don’t hesitate to reach out. Thank you for recommending us!
5/5
TrustpilotSupportive and friendly estate agents
Tadgh and the Seymours team have been amazing. My partner and I have been looking to buy our first home and the Seymours have helped us every step of the way. The whole team are very friendly, responsive and happy to help. We mostly interacted with Tadgh who was fantastic. He was easy to contact, supportive, and answered any questions we had. It took us a couple of months and some failed offers to finally find a property. Over this time the team arranged a lot of viewings for us, but it never seemed like too much trouble for them and they made the whole process of looking for a home as stress free and pleasant as possible. I cannot thank Tadgh and the Seymours team enough for being so patient, determined and persistent when it came to finding us a home we loved. I would happily recommend Seymours to anyone and would definitely use them again in the future.
hank you for the fantastic review Abigail. We’re delighted to hear that Tadgh and the team made your home-buying journey as smooth and enjoyable as possible. It’s great to know that their support and persistence helped you find a home you love. We truly appreciate your recommendation and look forward to assisting you again in the future. If you need anything else, feel free to reach out!
1/5
GoogleUpdate: after my positive experience buying a property, I used Seymours as my letting agent. Once locked into the contract, the service was not great. Inspections were late, or didn’t happen, and although it was the tenants responsibility, they overlooked reporting on the front garden and it was totally out of control & the wooden windowsill rotted over 10-months. They then tried to force me over the next weeks and months to continue to pay them thousands of pounds for a tenant they placed in the flat 3-4 years prior even after the contract expired and I gave them 3-4 months of prior notice that I would not renew with them. They tried to double charge me even though I had already paid to place the tenant. They made up a lot of nonsense about ways I owed them money and made me feel cornered and intimidated. I have experience with contracts so I pointed out that the nonsense they came up with wasn’t in the contract so they couldn’t enforce any of it, but someone else might have fallen for their trickery. Never again. Soooo disappointing. Have found Seymours to be incredibly responsive & helpful during the buying process. They went above and beyond to accommodate family viewings during the buying process, ensured the sale went through at speed, and sourced answers to questions at speed. Thanks to Sam & John & Felix - highly recommend!NegativeProfessionalism, Value
Hi Suzanne, thank you for the kind words and the recommendation, Sam, John and Felix will be please.
5/5
GoogleSeymours were fantastic in helping me purchase my first flat. It can be particularly difficult to navigate the complexities of the housing market but Jenny and the team were incredibly helpful at answering all my queries and prompt with their replies too! Seymours made the process quick and easy and I’m extremely grateful for all their advice and assistance.
5/5
TrustpilotProfessional service that truly care for you
Our experience with Seymours has been nothing but positive. This was the first time we were looking for a property as a couple, and they shortlisted great options for us to view. Once we liked a property, they helped us so much in negotiation and to close the deal. In particular, Katerina has been excellent in keeping us in the loop and doing her best to support our offer. The rest of the team too have been great, like Aaron and Joanna. We're very grateful for all the hard work they put in to help us get our offer accepted!
Thank you Esha, we're delighted to hear that your journey in finding a property as a couple was a smooth and enjoyable one.It's fantastic to know that our team, particularly Katerina, Aaron, and Joanna, went above and beyond to support you throughout the process. We take great pride in providing excellent service and ensuring that our clients feel supported and informed every step of the way.If you have any further questions or need assistance in the future, please don't hesitate to reach out.Thank you once again for choosing Seymours, and we wish you all the best in your new home!
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Seymours Prestige Homes's Surbiton office has 841 reviews across two platforms: 248 on Google, 593 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Seymours Prestige Homes is rated 4.4 out of 5 across all 841 reviews, and 4.9 out of 5 on Google from 248 reviews, checked 9 October 2026.
Seymours Prestige Homes, 13 Brighton Road, Surbiton KT6 5LX.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.