Seymours Prestige Homes Surbiton reviews

★★★★★ 5/5

Trustpilot

Amazing!

Seymours Staines staff have been absolutely amazing at helping us get our very slow chain through to the point of exchange. Mark and Gary were excellent at the get-go with putting the property on the market, managing viewings and securing offers and the consequent sale. Alan Hackland has been the most calm, professional and thorough individual in his capacity as Sales Progressor. Quite frankly I dont think it would have all happened if Alan hadnt have kept the chain as well organised and informed. He was key to the whole process and I couldnt recommend Alan and the team at Seymours Staines more highly. Totally deserving of 5* ++!

Lisa · 14 November 2024

★★★★★ 5/5

Trustpilot

Second time for home

I recently used Seymour’s Guildford for the second time to buy my home, and I couldn’t be happier with the experience. From start to finish, they made the process smooth and stress-free. The team was professional, knowledgeable, and always available to answer any questions I had. They really took the time to understand my needs and worked tirelessly to ensure I found the right property. Communication was clear and prompt, and I always felt well-informed throughout the buying process. I highly recommend Seymour’s Guildford to anyone looking for a reliable and dedicated real estate agent. Working with them has been a pleasure, and I wouldn’t hesitate to use their services again in the future!

Ram · 7 November 2024

★★★★★ 5/5

Trustpilot

Seymour's Estates Agent's,Lightwater…

Seymour's Estates Agent's,Lightwater branch, are a very friendly and professional, group of people. Our Estate Agent Johnny couldn't do enough for us. What I remember most of all was Johnny's calm nature in showing us around, what was to be, our future home. in my mind .. if the agent is relaxed .. client's are relaxed. Although Johnny was very informative and knew so much about the house, we were still able to look around without pressure. Johnny is a credit to Seymour's. Thank you, Janet

Janet · 5 November 2024

★★★★★ 5/5

Trustpilot

Seymours Guildford - Excellent

Seymours Guildford was excellent with the sale of a house I purchased. They communicated so well with the seller and the sale was completed in two months (no upward chain)Clive Gee, Tracy Williams on the Sales Progression team were in constant communication with me. Alex Bethell, Jasper Cox and all the estate agents always made themselves available for appointments. Great job Seymours. When I come to sell and buy any house in the future I will be coming to your team.

Sandy · 13 October 2024

★★★★★ 5/5

Google

Thank you John! I can't recommend John enough! He went above and beyond to make my property purchase a breeze. Not only did he negotiate brilliantly on my behalf, getting my offer accepted, but he was also super accommodating with viewings and kept me updated every step of the way. His kindness and professionalism really stood out - he genuinely worked in my best interest, making a stressful process super smooth.

Rena · 16 January 2026

★★★★★ 1/5

Trustpilot

Save yourself from frustration

I would give this agency 1 star, or even 0 if it were possible. Our experience renting through them caused a lot of unnecessary stress and anxiety. During our tenancy, they failed to respond to multiple repair requests regarding issues in the property. None of the problems we reported were properly addressed, which made living there very frustrating. As we approached the end of our tenancy, things became even worse. They repeatedly requested access to the property almost constantly and arranged viewings without our permission. Even when we clearly told them we were at home and resting, they continued to push for viewings and would call us repeatedly. Getting the deposit back has also been extremely difficult. It feels like they will try to deduct as much as possible from your deposit, and communication becomes almost nonexistent once your tenancy ends. We moved out three months ago, and we are still waiting to receive our deposit. Overall, this was a very disappointing experience, and I would strongly advise others to be cautious before renting through this agency.

Jeee · 10 March 2026

★★★★★ 1/5

Trustpilot

Seymours Lettings & Management in Woking experience.

Key points from my experience: • I paid a £275 holding deposit and successfully passed referencing and Right to Rent checks. • Before signing the tenancy agreement I asked a few simple and reasonable questions relating to: o confirmation of number of utility accounts, o liability for charges prior to the tenancy start date, o responsibility for landlord provided appliances. • Instead of receiving clear and direct answers, responses were vague or delayed. • At the same time I continued receiving automated messages asking me to sign the contract and proceed with further payments even though my questions had not yet been properly clarified. • Because these confirmations were not provided in time I had to make alternative arrangements with my current landlord. • Seymours later treated this as a “withdrawal” and retained the holding deposit. • Communication was inconsistent and it also took several requests before I was provided with a copy of the company’s complaints procedure. • The overall impression was that progressing the tenancy and securing the transaction (revenue for the company and sales commissions distributions) clearly takes priority over providing clear and timely answers to reasonable questions from a prospective tenant. As the matter remains unresolved I am now escalating the issue through the relevant professional and regulatory channels. My advice to anyone dealing with this agency is to make sure you obtain clear written answers to your questions before paying anything to Seymours or signing a tenancy agreement.

Tom · 6 March 2026

★★★★★ 5/5

Google

I had the pleasure of working with Annabelle during my property search. What really stood out was how proactive she was, by regularly sending me updates on properties that matched my criteria, sometimes even before they were officially on the market! I can’t recommend Annabelle and Seymours Surbiton highly enough to anyone looking for their next place. From the very beginning, she was professional, communicative, and incredibly knowledgeable about the local market. She walked me through every step of the process, making sure I felt informed and confident in my decisions.

Carlotta · 12 October 2025

★★★★★ 5/5

Google

I would like to say a huge thank you to Simon and Annabelle at Seymours who are wonderful! It is so rare to come across Estate agents who genuinely care about matching you with the right properties and Landlord. They are both honest, approachable and kind and have made my experience of finding a new property to rent, incredibly positive and smooth. They are a credit to the Surbiton community and I highly recommend them as being decent and trustworthy Estate agents. Thank you so much! I am so happy in my new home!

SM · 12 October 2025

★★★★★ 5/5

Trustpilot

Seymours - Addlestone

Seymours - Addlestone We cannot fault the team at Seymours Addlestone, from Ronnie showing us round our viewing's, Pam helping us through all of the struggle's throughout the process, and Natalie the Branch Manager - they were all brilliant. We didn't get very lucky with our solicitors, and a sale that should have taken half the amount of time it did, Seymours were there every step of the way and chasing bits for us when we needed them too. Thank you to the Seymours Addlestone team, we will definitely be using you again when the time comes!

Chloe · 2 March 2026

★★★★★ 5/5

Google

Firstly, this is the company in Surbiton to use for buying/selling property if you want an experienced, trustworthy and reliable team on your side. Unwavering commitment to helping throughout each step of the process, with a relaxed approach throughout the journey and providing knowledgable insight into the housing market. We were selling 2 properties (flats) and buying 1 (house). The first sale landing within a few weeks, but the second sale took 6 months (due to housing market being flooded with flats) during which time, Seymour’s were patient, respectful and diligent in their approach and how they treated us as clients. Prices versus others were competitive and always contactable, even at evenings and weekends. Massive thanks to Sam (super patient and controlled everything extremely well) John, Nick and the team for supporting, guiding and enabling us to keep all parties happy over the prolonged period and for getting us into our lovely house! Hats off. If you’re going to use an estate agents in Surbiton, just use these guys!

Mr · 8 October 2025

★★★★★ 5/5

Google

Simon and Anabelle have been very helpful and patient since the first day, and throughout the process. They were very attentive and polite in answering the numerous questions I threw at them during the process. Thanks to them, my husband and I will soon be enjoying our new rented flat. Seymour is very lucky to have these two people working for them.

NANIE · 16 March 2026

★★★★★ 5/5

Trustpilot

Currently selling through Seymour’s…

Currently selling through Seymour’s Grayshott. What always feels like a nightmare experience has been more of a pleasant dream. Very professional, the whole team (Darren, James and Sarah) all came to view the house so they knew it well. Which was a positive for me having viewed houses where the agent couldn’t answers any questions as they ‘haven’t been in it before’. All initial negotiations, photographs etc went well. Had just three viewings and two offers almost straight away. Excellent communication keeping me up to date, I dealt mainly with James who is bright and enthusiastic.

Tracey · 26 August 2024

★★★★★ 1/5

Trustpilot

Just sold my house Seymours Woking

Just sold my house Seymours Woking. Would never use again due to an unprofessional and amateur attitude. Whole catalogue of failures, main failures listed….Chap who signed us up said “i will be dealing with your sale from start to finish”, we seen him once after, never again. (We knew this was complete bs at the time) Most viewings had been hosted by different junior Seymours staff, unfamiliar with the house lay out / key selling features and normally arriving only 5 before a potential buyer. The advertising write up draft was completely incorrect, we corrected it. The incorrect write up appeared and kept appearing for almost a month (as we all know, first few weeks of selling a house the photos and write up are vital), despite repeated requests to correct it. After several very frustrating calls to Seymours, staff said they could not amend a new website, (we got palmed off time and time again) we ended up calling the manager direct who eventually rectified the write up, sadly, by this time the buzz of our house sale coming on the market had been lost. House build control / extension documents had been handed into Seymours to pass onto the solicitors. Seymours lost the documents ! Luckily, i had insisted on keeping the originals. We ended up scanning the documents and sending them to the solicitors ourselves. Communications were terrible with Seymours Woking, they promised updates once a week. We had to chase for updates, we ended up chasing the chain / buyers / solicitors ourselves. When we did get a Seymours update, we just got the impression the information was made up, as it was totally different to what our buyers had been telling us direct. Points of contact with Seymours were not consistent. Key photos were missing and did not align with the text. ***We had picked Seymours hoping for a stress free sale, it was far from stress free. As a matter of fact Seymours turned out to be an additional stress due to staff incompetence, for what should have been an easy straightforward sale. Don't be fooled by the lovely looking new office in Woking, it gives the impression of a totally professional set up - far from any reality for us. Huge amount in fees paid to Seymours and we ended up doing most of the leg work ourselves…….BUYER BEWARE AS THEY SAY***UPDATE 23/08/24 Seymours management have our telephone numbers. No attempt has been made to contact the sellers.

Adrian · 23 August 2024

★★★★★ 5/5

Trustpilot

I'd like to leave a huge thanks to Jade…

I'd like to leave a huge thanks to Jade Turner for really trying to help me find a property, always looking for ways to help me find, flexible with times as i would come from about 3 hours journey she accomodated multiple viewings, even in weekends. Thanks Jade, really appreciated

Victor · 28 August 2025

★★★★★ 5/5

Trustpilot

I have recently sold a property with Seymours Woking

I have recently sold a property with Seymour's Woking and I found their services to be exceptional and Top Notch. All members of sales team were very professional ,polite and efficient. The team worked extremely hard to secure me the best deal and supported me well in this otherwise long and exhaustive process and I cannot thank them all enough .Client relationship manager, Amy Sandys is absolutely brilliant and very professional. She was very patient and supportive when my sale fell through once , proactively provided status updates, worked very hard to speed things up and communicated well between parties.I can highly recommend selling your house with Seymour's Woking .

Nazia · 25 July 2024

★★★★★ 5/5

Trustpilot

Supportive and friendly estate agents

Tadgh and the Seymours team have been amazing. My partner and I have been looking to buy our first home and the Seymours have helped us every step of the way. The whole team are very friendly, responsive and happy to help. We mostly interacted with Tadgh who was fantastic. He was easy to contact, supportive, and answered any questions we had. It took us a couple of months and some failed offers to finally find a property. Over this time the team arranged a lot of viewings for us, but it never seemed like too much trouble for them and they made the whole process of looking for a home as stress free and pleasant as possible. I cannot thank Tadgh and the Seymours team enough for being so patient, determined and persistent when it came to finding us a home we loved. I would happily recommend Seymours to anyone and would definitely use them again in the future.

Abigail · 24 July 2024

★★★★★ 1/5

Google

Update: after my positive experience buying a property, I used Seymours as my letting agent. Once locked into the contract, the service was not great. Inspections were late, or didn’t happen, and although it was the tenants responsibility, they overlooked reporting on the front garden and it was totally out of control & the wooden windowsill rotted over 10-months. They then tried to force me over the next weeks and months to continue to pay them thousands of pounds for a tenant they placed in the flat 3-4 years prior even after the contract expired and I gave them 3-4 months of prior notice that I would not renew with them. They tried to double charge me even though I had already paid to place the tenant. They made up a lot of nonsense about ways I owed them money and made me feel cornered and intimidated. I have experience with contracts so I pointed out that the nonsense they came up with wasn’t in the contract so they couldn’t enforce any of it, but someone else might have fallen for their trickery. Never again. Soooo disappointing. Have found Seymours to be incredibly responsive & helpful during the buying process. They went above and beyond to accommodate family viewings during the buying process, ensured the sale went through at speed, and sourced answers to questions at speed. Thanks to Sam & John & Felix - highly recommend!NegativeProfessionalism, Value

Suzanne · 27 June 2024

★★★★★ 5/5

Google

We bought and sold through Seymours Surbiton and had an incredibly smooth experience. You get a really personal service from Sam, Jenny, Nick, John and the team. I think they price properties realistically, they are responsive, and really nice to work with. I would highly recommend.

Alex · 12 June 2026

★★★★★ 5/5

Google

Annabelle Bond has been brilliant in my property search! She kept me informed of properties that fit my criteria that just came onto the market! I would definitely recommend her service!

Holly · 12 September 2026

★★★★★ 5/5

Google

Seymours were fantastic in helping me purchase my first flat. It can be particularly difficult to navigate the complexities of the housing market but Jenny and the team were incredibly helpful at answering all my queries and prompt with their replies too! Seymours made the process quick and easy and I’m extremely grateful for all their advice and assistance.

Ed · 16 February 2026

★★★★★ 5/5

Trustpilot

Professional service that truly care for you

Our experience with Seymours has been nothing but positive. This was the first time we were looking for a property as a couple, and they shortlisted great options for us to view. Once we liked a property, they helped us so much in negotiation and to close the deal. In particular, Katerina has been excellent in keeping us in the loop and doing her best to support our offer. The rest of the team too have been great, like Aaron and Joanna. We're very grateful for all the hard work they put in to help us get our offer accepted!

Esha · 24 April 2024

★★★★★ 1/5

Trustpilot

Terrible Experience - Buyers Perspective

Recently moved to Guildford and purchased a property through Seymours and had a terrible experience. Poor communication skills and incompetent. Would avoid buying and selling. Issues experienced - Not showing up for viewings. Changing view times on the day. Agreed to pick up the keys in the afternoon after calling the office and was then told the previous owners are still in the property after I arrived. My 6 month old was in a lot of discomfort sitting in the car for hours. On a good note, the Sales Progressor Clive was very helpful and provided regular updates.

Dan · 4 April 2024

★★★★★ 5/5

Google

I’m so happy with Seymour’s Surbiton and recently had a great experience with Annabelle Bond. She was friendly, professional, and quick to respond throughout the process. I would highly recommend Seymour’s Surbiton to all my friends and anyone looking for excellent service.

Nikita · 12 June 2026