Seymours Prestige Homes Surbiton reviews

★★★★★ 5/5

Trustpilot

Seymours Godalming were without fault…

Seymours Godalming were without fault in the process of selling and buying. The journey in finding my perfect home has certainly been a long one but Tom and the team have been fantastic - professional, knowledgeable and honest which I have found to be quite rare! If you are thinking about selling your home, there is only one agent I would recommend!

Jo · 9 April 2024

★★★★★ 1/5

Trustpilot

Scammy Woking agency charges premium price for sticky-tape kitchen and Mouldy flat

We were viewing a flat that is considered to be premium. On the viewing day, it looked alright. After viewing, one of the agents asked us to give him 5 stars review which is same as any 5 stars review you see on this agency. These are fake reviews because as after we gave the review, they treated us like GARBAGE. 1. They typed in wrong number of deposit and kept chasing us for 2£ while no explanation why there was 2£ short. 2. They booked us an appointment with inventory clerk to give us the keys. The booking is on 18th of February 2026 and the appointment is on 7th of April 2026. On 7th of April 2026, THEY DID NOT SHOW UP and stood us up. We had to make a phone call to be said that we had to collect the keys from office ourselves or we would have to wait another 30 minutes for someone to come over. Wasting us 1 hour just to receive the keys to the property. When we came to the office, no apology was offered and they just blamed miscommunication or the clerk was busy or tenants were in emergency. What a coincidence all of that happened on the same day! Also somehow everyone working with us was NEW or APPRENTICE. 3. We came to the property, it was listed to be modern-fitted kitchen. We did not know in UK, modern-fitted kitchen was BUILT BY STICKY TAPES. As you can see in the VIDEO, the kitchen wrap was FALLING APART and it looks absolutely different to the photo on Rightmove. The kitchen wrap was holding by sticky tapes which shows how the landlord (who owns 20 properties) and the estate agents operate their business by CHARGING PREMIUM PRICE FOR STICKY-TAPE KITCHEN. This is their definition of modern-fitted kitchen in this 2026 economy. 4. Moreover, there was an alarming amount of MOULDS on blind and windows. When we came to their office to meet the top managers, they looked at the photo and said it was normal and not considered a health hazard. They even said that IN THE LISTING, THEY DID NOT SAY IT IS WITHOUT MOLD. What a joke. I have recordings of all they said. and they offered NO APOLOGY for these incidents what so ever. At the end, we managed to ask them for full refund using our new Renters' rights. 5. Also after signing tenancy agreement on 18th of February 2026, on 19th of February 2026, we found out that property was advertised as PREMIUM LISTING on Rightmove as available for over a week. When we confronted them, they said THIS IS COMMON PRACTICE. I wonder if their common practice meets UK Laws for Trading when they literally lied to customers. All my claims have evidences to back up and no matter how they respond to this review. You can see no remorse from them for scamming people with inflated renting prices for low-quality property, especially in this hard time and the people who scammed us, they still work in this agency.

June · 11 April 2026

★★★★★ 1/5

Trustpilot

We had a very disappointing experience…

We had a very disappointing experience with Seymours Letting Agency. From the start of our tenancy, the property suffered from serious damp and mould issues, particularly in the kitchen and bathroom. The mould was severe enough to affect cupboards and stored items, making parts of the property unusable. Despite reporting the issue multiple times, the problem was never properly resolved. Although visits were arranged, the “repairs” carried out were only cosmetic (cleaning and repainting), and the mould returned quickly. Even a contractor acknowledged that the issue appeared to be structural, yet no effective action was taken. What was most frustrating was the lack of timely communication. We waited weeks for responses while living in increasingly poor conditions. The situation worsened over time, and the property became unsuitable for us to continue living in. When we requested to leave early due to these conditions, the proposed terms were unreasonable and placed all financial risk on us, despite the ongoing issues with the property. Overall, the experience felt dismissive and poorly handled. We would not recommend this agency based on our experience.

Daniel · 9 April 2026

★★★★★ 1/5

Trustpilot

Still having issues with landlord

Still having issues with landlord. Floor is completely broken and insects are coming through that gaps. And he says this isn’t my fault.

Vipul · 15 June 2026

★★★★★ 1/5

Google

As buyers, we were not informed until late in the process that the sellers were part of a chain with a fixed completion date. Since completion timelines are ultimately controlled by both solicitors, there was very little we could do to speed things up, yet we were repeatedly chased by Seymours staff to accelerate a process that was entirely out of our hands. The pressure caused me significant stress, to the point where I began experiencing hair loss.

Emily · 16 April 2026

★★★★★ 5/5

Trustpilot

Efficient and responsive

We dealt with Paige at Seymour’s for our next home purchase, and she has excelled throughout the whole process, excellent communication, responsive and genuine, which goes a long way when you are buying or selling a property, Paige is a true credit to Seymour’s and if we move again, will be the only choice of agent

Emma · 2 July 2024

★★★★★ 5/5

Google

What a great team. From our initial meeting with Nick and John to discuss pricing and marketing through to day to day discussions pre sale right the way through to exchange and completion with Jenny, I found the whole team amazing. They made the whole transaction easy, and took a lot of the stress out the process.We will always be grateful to all at Seymours, but especially Jenny. Keep up the good work!

Peter · 16 June 2023

★★★★★ 5/5

Trustpilot

Seymours Haslemere sale of property

Paige in Haslemere has been a real support over the period of viewings at our home and has given sound advice and support throughout. Seymours and the team led by Joss continue to be excellent as we begin the process of collating the paperwork for the sale of the property and working alongside the buyers.

V · 9 July 2024

★★★★★ 5/5

Trustpilot

Angela was great thank you for all your…

Angela was great thank you for all your help .

Zivko · 3 September 2026

★★★★★ 5/5

Trustpilot

Fast and efficient

Seymours in Burpham, Guildford were fast and efficient in their dealings, both when arranging viewings and the admin needed after my offer was accepted by the seller. Also, they had a great range of properties to show me that gave me an excellent choice. All round they provided an excellent service.

Mark · 10 September 2024

★★★★★ 5/5

Google

We've just completed on a property purchase with Seymour's, Surbiton. John worked with us closely throughout and has been a real pleasure to deal with. Warm, friendly and helpful at every stage of the process, John and the team at Seymour's made us feel like they work working with our interests in mind, as well as the sellers. Thank you for all the hard work in getting our purchase over the line!

Jason · 16 June 2023

★★★★★ 1/5

Trustpilot

Very very disappointed with the Letting…

Very very disappointed with the Letting side of Seymours. Visited the property and could see it wasn't clean inside, garden unkempt, packed with furniture, decking a Health and Safety hazard etc.The Agent confidently assured us that:1. Seymours would carry out an inspection prior to the letting and that the following would be in place.2. The property would be deep cleaned before we rented it unfurnished.3.. The dangerous decking would be fixed. Before rental.4. The property would be completely empty.5. The garden would be tidied up.We arrived at the property on the handover day (with all of our possessions arriving 40 minutes later) to find:1. The whole house was dirty, sinks, toilets, cooker, food residue in cupboards, kitchen cabinet door missing, clip on plastic door coming away, the list goes on.2. The decking had not been made safe. 3. There were two large dirty 3 seater sofas taking up a large portion of the lounge.4. The garden had not been touched and was very overgrown.5. The kitchen sink was completely blocked.(Subsequently On day 2 we had to deal with hundreds of flies presumably emerging from the food which had been dropped in the small gap alongside the cooker ).This created huge problems as we could not delay arrival of our furniture and possessions and had to have our belongings delivered into a dirty house and ask our removal men to move the big sofas into the garage which prevented us storing boxes in there.It isn't worth going into the timeline, just to say that the response from Seymours was completely unacceptable. Apparently Seymours don't do the inspection but outsource it and didn't brief the company with the rental agreement. All we were repeatedly told is that Seymours were only the Letting Agent but were not managing the property so when we were quoted the guarantees, apart from the decking which was Contractual, the Agent was just repeating what the Landlord had promised. This was never made clear to us at the viewing or we would never have agreed to pay 6 months rent upfront. We would have just paid the deposit and one month to give us more leverage.When we finally received the Inspection Report it confirmed that the house was dirty, in poor repair etc. and the photographs bear testament to that.We feel very let down, it took days and days plus hours of work to get the house clean enough to live in, 5 days to get the sofas removed and weeks to get the decking fixed. Your letting Agents need to make it quite clear to potential renters if they are just repeating words spoken by a Landlord rather than giving the impression that they are giving guarantees by Seymours.

Carol · 15 September 2022

★★★★★ 5/5

Google

I used Seymours for the sale of my mothers house. Jenny was marvellous. I was kept informed of the sale progress and they provided a professional, efficient and friendly service. Highly recommended

Andrew · 16 March 2026

★★★★★ 1/5

Trustpilot

Unacceptable service, very disappointed

I have a number of issues with Woking lettings, but would stick to only main ones. I have a very bad experience and I would rate in negative if I could.First and most important is response. All my emails and calls are getting ignored. I have to chase and chase to get anything done.Nothing is getting done right. After chasing number of times, when work is finally done we find out that it was not done correctly, and this is not just one time issue.No knowledge of client account. We agreed something and were getting something else. Suddenly we were asked lots of money, in hundreds, that were not part of the contract at all.Money is blocked, and the reason is, the accountant is on holiday. What do I say to this! I mean would you stop transfers to all clients for weeks if your accountant is on holiday!I would not recommend Seymours to anyone.

Grishma · 4 July 2022

★★★★★ 5/5

Google

Thank you Sam, Nick and Chris for helping us with the sale of our house. We contacted them on a whim and realised how popular they were in the area after speaking to friends - "most down to earth agency out there" we were told and its true. Not your typical high street agent. They're lovely people to work with and made the whole process of house selling very easy. Would recommend to anyone selling or buying in the area.PositiveResponsiveness, Quality, Professionalism, Value

Emily · 16 June 2022

★★★★★ 5/5

Google

I can count the number of reviews I've written in my life on one hand... My husband and I had the pleasure of being looked after by the wonderful team at Seymours when we sold our property in Surbiton last year. From the initial point of contact through to the day of completion we were throughly impressed, in fact they far surpassed our expectations. Nick, one of the partners was our initial point of contact, he understood our priority was make a quick sale and to keep the number of viewings to a minimum, we accepted an offer of the full asking price after just 2 afternoons of viewings! He was charming, professional and instilled confidence in us from the off. Once we accepted the offer we were looked after by Sam who dealt with all our needs, and kept everything moving in the right direction! We wouldn't hesitate to recommend Seymours, in fact we would highly recommend them. Nick & John and the team they've put together are all extremely professional and a pleasure to deal with. As we all know selling a house can be a highly stressful experience, however with these guys taking care of everything the process was almost an enjoyable one!!! Thank you Seymours!

Rebecca · 16 June 2022

★★★★★ 5/5

Google

Seymours did a fantastic job at helping us buy our home in Surbiton. Sam made the whole process extremely easy for us, from putting in an offer to completion, and really went above and beyond to help us secure the property, which was amazing, particularly during what was a very stressful time! We must have viewed 40-50 houses before we found the right one and can honestly say Seymours were by far the most helpful, professional and friendliest estate agents we dealt with. Thanks

Nick · 16 June 2022

★★★★★ 5/5

Google

Seymour’s Surbiton handled the sale of our property and the purchase of our new home. We could not be more impressed with the level of service and professionalism provided. From the initial consultation to the final completion, John went above and beyond to ensure everything ran smoothly. His expertise in the market was evident, and he provided invaluable advice at every stage of the process.

Sarah · 11 April 2025

★★★★★ 5/5

Trustpilot

We recently purchased our first home…

We recently purchased our first home via Seymours in Guildford and could not be happier with the experience. From the initial contact to completion, they demonstrated professionalism and expertise. In particular a special thank you to Clive and Jasper who supported us throughout the process. Overall, we would highly recommend Seymours. Thank you!

Gemma · 17 June 2024

★★★★★ 5/5

Trustpilot

Recent Purchase of Property …

I recently used Seymours Guildford branch to purchase a property. I was looked after by Simon Kelso, Director, right from the viewing until completion when he handed over the keys personally along with a nice bottle of bubbly! I found Simon and his team to be very professional and empathetic at quite a stressful time. Thank you Simon and your Team. Elizabeth Collins

Elizabeth · 12 November 2023

★★★★★ 5/5

Trustpilot

Positive & Professional

I had a thoroughly positive experience with Seymours. From the initial meeting with James, I felt confident I was dealing with a professional & prepared company. I would particularly recommend Kirsty who I dealt with once the sale was agreed. It was a great help personally to have Kristy’s calm & reassuring help & advice.

LK · 25 April 2024

★★★★★ 5/5

Trustpilot

Simple, Successful and Professional

We purchased our 1st property through Seymour’s Estate Agents Knaphill in 2013, the levels of service provided by Jeff and wider team to re sell in 2023 was amazing alongside the onward purchase of a property they were also listing. We didn’t need to look elsewhere when selling and buying because of our original positive experience in 2013.Thank you Jeff, Mark, Ian, Toby and Anthony

Damian · 12 September 2023

★★★★★ 5/5

Google

Myself and my partner could not recommend a better estate agent to use the process as everyone knows can be extremely testing however the surbiton team made us feel welcome and calm through out and what could have been an extremely stressful period was made all the more easier big thanks to Sam, Chris and kian and the rest of the surbiton team keep up the great work!!

Andy · 16 June 2023

★★★★★ 1/5

Trustpilot

2 weeks and counting too get the…

2 weeks and counting too get the deposit back staff went on holiday so wasn't chased up lack of communication and lack of management avoid if possible if they struggle to chase up the deductions on a deposit after two weeks can you imagine buying a property and then relying on them emailing solicitors ?

Stephen · 24 August 2026