Seymours Prestige Homes Surbiton reviews

★★★★★ 5/5

Trustpilot

Friendly and helpful people

Recently moved in to a property marketed by Seymours. It was very friendly and professional experience with them. Sahil with whom I arranged appointment, Helen who facilitated viewing and all other staff I interacted with Staines was very friendly, energetic and with a will to help. I would recommend them for sure. One small improvement they can make is with respect to the reference and move in platform - Blinc they are using. Though addressing most of the aspects of move-in and convenient, It would be really great to talk to someone in case of any clarification with respect to references etc. Platform for providing reference documents have lot of gaps with possibility of getting pre-matured decisions before giving all the documents.

Binil · 17 March 2022

★★★★★ 5/5

Google

Had a great experience with Seymours when buying my flat earlier this year. Thanks to Sam and Jenny. Everyone was friendly, knowledgeable, helpful and not pushy or too commercial.

Rupa · 16 March 2026

★★★★★ 5/5

Trustpilot

Amazing experience

Amazing experience We have dealt with Jonny 95 percent of the time , although contact with all of Seymours staff has been great. Jonny especially has been patient on viewings with us and kept us in the loop at all times. We cannot fault them. Every contact has been positive and helpful.

Vanessa · 6 June 2024

★★★★★ 5/5

Trustpilot

What a great team

What a great team. From our initial meeting with Nick and John to discuss pricing and marketing through to day to day discussions pre sale with Sam right the way through to exchange and completion with Jenny, I found the whole team amazing. They made the whole transaction easy, and took a lot of the stress out the process. We will always be grateful to all at Seymours, but especially Jenny. Keep up the good work!

Peter · 2 September 2022

★★★★★ 5/5

Trustpilot

We used the Woking office to sell my…

We used the Woking office to sell my mother’s house. Brett was really helpful and honest. He gave us lots of advice and we had several offers on the house within a week of going onto the market. Very pleased, thank you

Sue · 15 November 2024

★★★★★ 5/5

Trustpilot

Everything was great

Everything was great. From pre-marketing the property for sale, to progressing through the sale and for post-sale. Genuinely hard to see how Seymours service could have been better. Would highly recommend Seymours to others looking to buy/sell properties in the Burpham area.

Gary · 15 November 2024

★★★★★ 1/5

Trustpilot

Poor and unprofessional customer…

Poor and unprofessional customer servicesI made an appointment with Seymours Woking office today. I went to the designated property by driving. When I arrived, I called the agent, who was at the head office. I asked about the parking location since there was only private parking and no parking for the public. I was told that the agent on-site would call me to show me the way. But I did not receive any calls. I was luckily to see a gentleman standing outside a premises. I then parked my car opposite to the premises and he waved at me and welcomed me to go inside the house for a viewing. After the house viewing, I was unluckily that I was fined for the illegal parking. For a professional agent with due diligent services, I do not expect the agent is responsible for my parking penalty. But is it making any sense that the agent should tell me to park my car in the driveway of house that I was going to have a visit. This company does not train the staff to have customer oriented services. When the agent in the head office called me back, he just told me Seymours would be only responsible for the house viewing. What an attitude! I would say that the both agents are not responsible persons and do not have tailored-made services for their customers. They just want to get the jobs done. If the agent could just remind me that I should park on the driveway in front of the garage, this action would be more hearted comfortable to customers.No more second chance for this poor company.

Tony · 8 February 2022

★★★★★ 5/5

Trustpilot

Found Seymours very helpful

Found Seymours very helpful especially Chris and Clive.Were prompt for viewings, friendly and were happy to help with any queries I had, responding to my emails promptly and keeping me informed all the way.Were most helpful when I wanted the flat cleaned before moving in. Liaising between myself as a buyer and the seller, great communication all round.

Janet · 25 January 2024

★★★★★ 5/5

Google

Seymours truly was the best realtor I have ever experienced. I needed to move urgently and I would like to thank the entire Seymours team and especially Alex for completing my transactions and allowing me to move into the house within a week. They were very helpful in resolving all my questions and issues. The only realtor I would want to work with from now on is definitely Seymours.

Dilan · 16 January 2025

★★★★★ 5/5

Trustpilot

"Stressfull" or "Stressless"

Natalie engaged with me in October this 2021 regarding my property purchase. From the outset her professional manner, and commitment to supporting me was obvious from the start. I qualify this statement further because when Natalie said she would do something she did, and her communication was nothing short of excellent. Natalie also helped me with some issues prior to exchange of contracts & ensured I was happy, and indeed the other interested parties, never an easy ask these days. I have nothing more than positive feedback, and Seymours are very fortunate to retain Natalie as she is a great asset to the business. Thank you Natalie for making a very stressful event as “stress-less” as possible. I can’t recommend you enough, great experience supported by your determined professionalism.RegardsSteve Weild

Steven · 7 December 2021

★★★★★ 4/5

Trustpilot

Happy with the service

Seymours Burpham were helpful and supportive and the sale of the property went through smoothly. We would happily use them again. I have knocked one star off as there was an issue with the website initially displaying the wrong video (I.e. of another property) and this seemed to take a very long time to resolve.

Linda · 29 February 2024

★★★★★ 1/5

Trustpilot

The Wolfs of Woking street

I'm talking about the Woking branch. Very bad experience. These guys are only interested in money and they were only trying to confuse our landlord to get extra "illegal fees" from us. I don't want to bore you with the details, but here are some tips if you have to deal with them:- All in written, don't trust them ever.- After a year of contract, get them to reduce the notice period to 1 or 2 months (most). They'll come all the time with "we have to check with the landlord" but at the end is all BS. This will save you a lot of trouble, as they are not going to look for replacements when they can charge you whatever they want if you leave the house earlier. They will rather leave the house empty and you will lose a lot of money.- Whatever price they tell you at the beginning, I'm sure you can reduce it by at least £100. Keep negotiating as all the prices are inflated!- They will ask you to pay more after a year of contract. Refuse it. They will "ask the landlord" and renegotiate. - If you are leaving the house and things didn't go well with them, they will try to access the house even without telling you with 24h in advance. This is illegal. Install a camera if you want proof of this.- Ask for your landlord contact details.It's a shame that we, as tenants, have to deal with these kind of companies that are completely soulless. Sometimes is unavoidable to deal with them, so I hope this helps the next tenant to do so.Not sure how these people sleep at night, knowing they are not precisely making this a better world. Money is not everything people!EDIT 09/10/2021: After reading the first reply, I contacted them with my real name (it was set as Tyson on TP). They replied and asked for more detailed feedback, which I provided. After that, I got no further answer. This review is legit, it is just not interesting for them that this info is public, but that's the point of TrustPilot! I've added a review on google with some screenshots, if anyone is interested in following the rest of the story and the truth! :)

Tirso · 9 October 2021

★★★★★ 5/5

Trustpilot

Seymours in Horsell (particularly Tom…

Seymours in Horsell (particularly Tom Biffen, Charlie Hanlon and Serena Provenzano) are a pleasure to work with. They make an efficient team which gives pragmatic and commercial advice and achieves agreed objectives in a cost-effective and timely manner. They are also very patient when it comes to shepherding clients through challenging decision-making!

JT · 5 April 2024

★★★★★ 5/5

Google

We cannot recommend Seymours highly enough. Sam in particular is exceptional - highly responsive, caring and dedicated. He has supported us through two potential purchases over the past year (the first sadly fell through due to COVID related job loss on the owners side so through no fault of Seymours) and it has always been a pleasure to communicate with Sam. We found a new property through Seymours and Sam collaborated with all parties (mortgage broker, developer, builders and both sets of solicitors) to ensure everything went smoothly for us. We finally have the keys to our new home and couldn't be happier. Thank you Sam and team!PositiveResponsiveness, Quality, Professionalism

Mrs · 27 August 2021

★★★★★ 5/5

Google

Seymours of Surbiton comes highly recommended. Sam and Nick provided an excellent service for us during the sales process. Pricing was competitive and there was lots of interest in our house from the start, so the marketing was spot on. There was a smooth handover to Jenny in the after-sales who took care of the contracts side. She chased up solicitors and our buyer and kept us up-to-date with the latest developments. We found the whole process pretty smooth and completed without many issues; any that cropped up were small and dealt with quickly. The team at Seymours are very professional and provided us with a great service. A special thanks to Sam, Nick and Jenny for their advice and guidance throughout our home move.PositiveResponsiveness, Quality, Professionalism, Value

Gavin · 27 August 2021

★★★★★ 1/5

Trustpilot

Appalling management of property let through Seymours Godalming.

In my two year tenancy, the property management was so appalling I stopped reporting anything but major issues. I had to chase endlessly and never had any courtesy communication to inform me of what was happening.Now, having moved out three weeks ago, I still do not have my deposit and am told the landlord will be looking at making deductions after receiving a completely misleading checkout report which makes none of the below into account.- I reported the broken bedroom window in OCTOBER 2019. It was only repaired a year later in SEPTEMBER 2020. That meant a year, including winter with a bedroom window that did not close (the only window in the room). Despite being newly fitted, the new window does not close unless forced as reported to their property department, and it was not made good until a couple of months ago. (Broken window noted as my responsibility on check out report)- There was a reasonably serious leak through the hall skylight which destroyed the 'missing' door mat, and marked the hallway floor (noted as my responsibility) as reported to the women who checked the flat whilst I was still living there. The walls and ceiling in the hall, bathroom and bedroom had to be re-painted as a result but instead of doing a full job, they were instructed to just paint over the flaking paint which meant that only a few months later, the paint started flaking again. (noted as my responsibility) It is also the same decorators who marked the wall next to the bedroom window when they moved my cupboard back into place whilst the paint was still wet - as reported to them. (noted as my responsibility)I reported an issue with the lighting in DECEMBER 2020. It required rewiring all the lights in the bathroom and living areas which was only carried out at the end of MAY 2021, meaning I again had to spend all of winter, whilst working from home during a pandemic lockdown with ONE working lightbulb in the living area. Due to the SIX MONTH delay in carrying out the works, when the electrician finally did come he did not bring enough bulbs - hence one bulb not replaced in the bathroom. (Noted as my responsibility)When the same electrician came beforehand to carry out his electrical check, he tripped the wiring, making me lose internet connection and miss an afternoon of important calls, after which I had to plug my router directly into the socket, having a line across the hall for months. I left the router for the new tenant. The checkout report claimed this was left in poor condition and my responsibility.When I had to have the washing machine replaced that too took TWO MONTHS.The 'very loose' bathroom towel ring was already loose, and the 'removed' bedroom doorstop was never attached as can be seen in the initial inventory report. (noted as my responsibility) (Noted as my responsibility)I could go on. And I have the e-mails and the tradesmen to back me up.The only thing I will concede is that my bike bumped the wall leaving a mark as I was moving out and given Seymours had arranged professional cleaners I thought it would be dealt with. Given the appalling delays in fixing anything at the property, the total lack of communication, and my extremely tolerant stance where I did not demand rent reductions, I most certainly do not expect to have to pay for any minor issues with the flat which are a result of wear and tear. I was told the check out had to be impartial, ie only commenting on how it was at checkin vs checkout but how is a completely false representation of the facts, ignoring the events of the intervening years impartial?

Ms · 31 July 2021

★★★★★ 5/5

Trustpilot

Good service

Good service again from the Woking branch to progress a house sale, with special thanks to Clarissa. Recommended.

Davey · 29 July 2025

★★★★★ 5/5

Trustpilot

I recently rented my first flat with Seymours

I recently rented my first flat through Seymours, and Olivia and Georgia were exceptionally helpful throughout the entire process. They guided me through every step, providing clear explanations and promptly answering all my questions. Their professionalism and support made the experience smooth and stress-free. Highly recommend their services!

Diren · 5 June 2024

★★★★★ 5/5

Google

Just want to say a big thank-you to Jenny, John and Nick for all their hard work on the sale of my elderly parents’ Chessington home. They arranged viewing days to minimise the disruption for my mother who is disabled and that worked brilliantly for my parents. And Jenny kept us updated with progress each week. She was extremely helpful and always came back speedily with answers to any questions we had and kept the sale of my parents’ house on track as well as keeping us and my parents’ solicitor in the loop. They really helped reduce the stress to my parents of leaving the home they have been living in for the past 58 years. Heartfelt thanks. JanePositiveResponsiveness, Quality, Professionalism, Value

CornerHOUSE · 16 June 2021

★★★★★ 5/5

Google

I was recommended to use Seymour's in Surbiton and now I know why. From the moment I was introduced to John on the market appraisal I knew they were the right agents. Sharp understanding and professional. We were found a buyer after two days of marketing. Sam was my main point of contact and he always remained calm and professiinal even though there were lots of hurdles during covid19! Thank you guys you made it happen during the global pandemic!!! I can't recommend these guys enough!!PositiveResponsiveness, Professionalism

Rachelle · 16 June 2021

★★★★★ 5/5

Google

We bought our new house through Seymours in the middle of the pandemic. The brochure and website info was informative , they turned up to our viewings promptly, dealt with any questions we had quickly and negotiated a price between us and our vendor in a fair and professional manner until everyone was happy. It went so smoothly. The real work (and value) started afterwards! Jenny of Seymours helped take charge of an extremely difficult and long chain we were caught up in which was mainly slowed down by our buyer and our buyers-buyer right up to the last minute, and also being pressurised by the then March 2021 stamp duty deadline. (We exchanged on Thursday and moved on the Friday - that's how tight it got). Honestly, I will never query an estate agents commission ever again! It was a bargain is exchange for the work performed. Between Jenny and my own estate agent they formed a tag team of part personal therapist, part dealer doer, working up and down the chain to keep everyone updated daily and more importantly, kept everything moving. I'd consider myself a fairly resilient type, this is certainly not my first house purchase but I had a lot of private moments where I just wanted to call it quits and walk away. Thankfully, Jenny just kept it going and I am now happily sitting in my dream home with everything our family was looking for. in a home Thank you so much Jenny.PositiveResponsiveness, Quality, Professionalism, Value

Jo · 16 June 2021

★★★★★ 5/5

Google

Seymours of Surbiton was awesome in handling the purchase of our house.We are first time buyers, they helped us organizing the viewings, the contract and all other bits over the whole time of the purchase. They were very helpful and responsive at all times. Sam was exceptional; he helped us during the whole process, always kept us up to date without delays. He was extremely professional and he answered all of our emails in matters of hours, if not minutes. We recommend the whole sales offices from Surbiton, especially Sam.

Krisztina · 16 June 2021

★★★★★ 5/5

Google

Seymours of Surbiton managed the Selling of our property. Dealt with Sam Brown from start to finish and received a great service. There was a delay in exchanging the contracts but he always kept us up to date with what was happening and was always very quick to reply to my emails or return my calls (even outside of business hours). Selling a property during these challenging times is stressful but Sam was always empathetic and helped whenever he could. Sam and his colleagues are very co-operative and friendly. Highly recommend and definitely use their services in future.PositiveResponsiveness, Quality, Professionalism, Value

Anil · 16 June 2021

★★★★★ 5/5

Google

We worked with Sam Brown at Seymours to purchase a house in Surbiton. From the first time we spoke until we moved into our house, Sam was extremely personable, professional and responsive. Sam worked really hard to try and push the process through quickly for us, keeping on top of the other agents and solicitors. Without Sam we wouldn't have been able to complete when we did, and I'm sure we'd probably still be trying to get the purchase through now! Wouldn't hesitate to use Sam again (hopefully not any time soon!) and would highly recommend him and Seymours to anyone looking to buy or sell in the area.PositiveResponsiveness, Quality, Professionalism

Tracy · 16 June 2021