Every review we hold for the Surbiton office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAvoid for your own safety
Like many of the other rental customers who have left reviews I urge you never to rent through this company. We repeatedly reported maintenance issues that they took no action on, including black mold. This had a major effect on our health. Their own workmen recommended works that would have resolved that problem, and were ignored. When we moved out, they tried to charge us for issues that were noted on our move IN inventory, issues that we had reported and they had not fixed, and imaginary things like furnishings in an unfurnished flat. I have rented two flats from them in the past and at both, when it came to viewings for new prospective tennants, they let themselves in without permission- at the first property they let themselves in while I was in the shower after turning up 45min late (thus we assumed the visit was cancelled), at the second despite reminding them of this incident and stating that I was super anxious about it happening again, they did it again. We ended up barricading our front door to feel safe enough to wash or sleep. They are dishonest and disrespectful, they fail entirely to communicate with each other, and they try to take money they are not entitled to. Avoid like the plague, especially landlords who may end up liable to their tenants for the harm Seymours cause with their negligence, as they are openly planning to rent the mold-infested flat we have just left out again untreated and not-redecorated. It can only be a matter of time before someone dies from their negligence, don't let it be you.
Shelock · 22 November 2024
Agent replied · 27 December 2024
Thank you for taking the time to share your concerns. We are very sorry to hear about your experience and take these matters seriously. To help us investigate further, could you please confirm which of our offices you rented through?We’d like to understand what happened and address this properly. Your feedback is important to us, and we are keen to resolve this issue.27/11/24 Update reply.Thank you for taking the time to share your concerns. We are truly sorry to hear about your experience and want to reiterate that we take all feedback and reported issues very seriously.Since our initial response, we have undertaken an internal investigation using the information provided in your review. Unfortunately, we have been unable to locate any records relating to your tenancy or the issues described, and none of our team members recall the events mentioned. Without further details, we are unable to corroborate the claims made in your review, leaving us to believe it may not represent an accurate reflection of our business or practices.We are keen to resolve this matter appropriately and encourage you to get in touch with us directly to provide the necessary information to assist our investigation. However, if we do not hear back from you, we will have no choice but to escalate this and report the review to the platform administrator, as we are committed to ensuring all feedback is genuine and fair.Your cooperation would be greatly appreciated, and we hope to hear from you soon so we can work towards a resolution.
★★★★★ 5/5
GoogleSeymours provided a professional service in the sale of my mother's house. I went to them after not having much success with another local agent. Unfortunately, due to my mother passing away during the sale process, everything became very delayed with Probate then having to be granted, but Seymours were patient and fortunately so were our buyers, enabling - finally - completion to take place smoothly. Thank you to Jenny, Chris, John and Sam who were all involved at various points.
Adrian · 16 February 2024
★★★★★ 5/5
TrustpilotAmy has been fantastic throughout the…
Amy has been fantastic throughout the whole process, very through explanation on the options I had right from the start and how long each would take to get to completion. Amy has always been very responsive, Dan was also within easy reach to help out. Thank you very much guys.
Gabriel · 3 January 2024
Agent replied · 19 June 2024
Thank you so much for your kind words Gabriel. We're thrilled to hear that you had a fantastic experience with us. Providing a thorough explanation of your options and keeping you informed about the process timeline is a priority for us.We're delighted that Amy and Dan were responsive and readily available to assist you. If you ever have more questions or need assistance in the future, don't hesitate to reach out.Thanks again for choosing us, and we appreciate your positive feedback!
★★★★★ 5/5
TrustpilotGood experience
Good experience. I needed to find a 4 bed detached property in lightwater quickly. Jonny showed us round 3 suitable properties at short notice. They all matched our requirements and I put in an offer on one, which was subsequently accepted. Jonny was polite and personable throughout, plus he was very knowledge about the local area.
Rob · 8 August 2023
Agent replied · 19 June 2024
As they say Rob, knowledge is king. We've been a part of the neighbourhood for years, we don't just know the houses and the people that live here, we also the best places to eat, drink, exercise, shop and learn. Thanks for using us and always stick your head to say hi when your passing. Keep well.
★★★★★ 5/5
TrustpilotA massive thank you to Caroline and the…
A massive thank you to Caroline and the Seymours team, you have made the process of buying our first home just that much better! We highly recommend Seymours to anyone looking to buy or selling their house - excellent communication, super responsive and always willing to answer even the smallest questions.
Savannah · 8 December 2023
Agent replied · 19 June 2024
Wow, what an amazing shoutout! A massive thank you for choosing Seymours for your first home adventure! It means the world to us that you had a better experience, and we're thrilled to hear you appreciated our communication and responsiveness. No question is too small for us, we're always here to help!If you ever need anything down the road or have more questions (big or small), don't hesitate to reach out. Wishing you all the happiness in your new home!
★★★★★ 5/5
GoogleFantastic service from Nick and his team, We would definitely recommend Seymours to anyone buying or selling their home. Nick couldn't have been more helpful, he was attentive, helped with any questions we had (day and night!) and found us the right buyers for our house we were selling. He gave us regular updates throughout our process and was great at communicating up and down the chain which made the whole process much less stressful. thanks again Seymours!
Enni · 16 June 2020
Agent replied · 15 June 2024
Hi Enni, thank you for the brilliant review & recommendation! We're glad we were able to make the whole process as stress free as possible while finding you the right buyers for your home. Do let us know if you have any further questions.
★★★★★ 5/5
TrustpilotExcellent estate agent 👌
We have just recently completed on a house purchase with Seymour’s (Woking branch), and yet again the sales side of the business has delivered with top marks. It is clear to see that they are very much a customer focused estate agent. Zo (the partner) and his wider team ensured that they kept us up to date throughout the entire process with excellent communication. I would definitely recommend seymours sales if you are looking to either buy or sell a property as they have been nothing great with myself and my wider family
Adeel · 9 November 2024
Agent replied · 27 December 2024
Thank you for taking the time to leave such a positive review. We’re pleased to hear that your experience with he team was a positive one, and that we were able to keep you updated throughout the process. Your recommendation means a lot to us, and we’re glad to have been able to assist you with your house purchase.
★★★★★ 5/5
TrustpilotSpecial thanks to Jonny and Ryan with…
Special thanks to Jonny and Ryan with the sale of our house. They were great to work with and continuously updated us after every viewing and throughout the sale. I would highly recommend
Heidi · 24 October 2024
Agent replied · 29 October 2024
Thank you for your kind words, Heidi. We’re delighted that the sale of your house went smoothly and that Jonny and Ryan provided consistent updates throughout. Your recommendation means a lot to us.
★★★★★ 5/5
TrustpilotFantastic experience!
Working with Tom has been a fantastic experience. We kept in touch all the way and his advice and direction was valuable. Tom fully understood our needs and the proposals presented were matching with our requirements. The entire team at Seymours is fantastic. And thanks to Ben and Brett. We'll do business again, I'm sure.
Mr · 8 August 2023
Agent replied · 28 August 2024
There's one thing a lot of other agents could learn - less talking and more listening, Love to have you back with us again on your next property journey. #yourpropertypartnerforlife
★★★★★ 5/5
GoogleGreat experience with Seymour’s letting agency. We had Charlie B as our estate agent who we were able to make fast appointment to see the property we had in mind. We then really loved the place and Charlie went above and beyond to help us get the flat we really wanted. Seymour’s seemed to have a close relationship with the landlord, which was helpful too. The transition from seeing the flat, putting our offer down and being accepted was quick and easy.
No extra costs to use the agency too which is a big help for us as this is the first time we’ve rented.
Easy to get hold of Charlie and keep in contact with throughout the process.
Would highly recommend.
Grace · 17 June 2019
Agent replied · 15 June 2024
Hi Grace. Thanks so much for your positive review. We're glad you had a good experience and will pass the feedback on to Charlie and the team. Please do get in contact with us again if you require any further support with any of your property requirements.
★★★★★ 5/5
GoogleI would like to say a huge thank you to Simon and Annabelle at Seymours who are wonderful! It is so rare to come across Estate agents who genuinely care about matching you with the right properties and Landlord. They are both honest, …
SM · 16 July 2025
★★★★★ 1/5
TrustpilotDo yourself a favour and find a different estate agent
Seymour’s are the most unprofessional estate agents I have ever had to deal with. They don’t train their staff to be knowledgable on the property industry so can’t answer any of your questions on a property, and they hire young or inexperienced staff who are not trained up to do their job properly. You also never know who you are going to be dealing with when calling the office, I wish they just had one contact per sale as it would make the communication a lot better. Also know they have a toxic culture internally so I’m sure this doesn’t help!
Friend · 28 October 2024
Agent replied · 29 October 2024
Thank you for your feedback. We're sorry to hear about your experience and would like to investigate this further to address your concerns. Could you please provide us with the office you dealt with? This will help us look into the matter thoroughly. Your satisfaction is important to us, and we’re committed to improving our service.
★★★★★ 5/5
TrustpilotYesterday we managed to secure a…
Yesterday we managed to secure a tenancy on a lovely property through Seymours. I would like to praise the team particularly Jason who phoned me on the morning the house came on the books, booked a viewing that day. Jason and the team then sorted out a potential stumbling block the next day which resulted in the offer being accepted. Well done guys very professional and great customer service
Allison · 13 January 2022
Agent replied · 28 August 2024
Hi Allison, thank you so much for the comments and for taking the time to review us. Jason and the rest of the team will be really pleased to hear what you have had to say.
★★★★★ 5/5
GoogleIn my journey of house hunting that involved viewing 25 different properties across multitude of agents, I found Seymours from Surbiton simply the best. They are not too commercial, found them to be extremely balanced, available when I needed them and most importantly they have been very patient with my never-ending questions. Special call out to Annabelle who has been my point of contact in this journey. Well done and keep shining!
Gaurav · 16 January 2026
★★★★★ 5/5
GoogleSeymours have been absolutely brilliant as letting agents - they found me a great property almost 3 years ago, and now that I am moving out they have been really pleasant and easy to deal with in relation to finding a new tenant. Both Simon and Annabelle are a delight to work with, and I wouldn't hesitate to recommend them. A great team with a very customer-first approach.
Naomi · 16 February 2026
★★★★★ 5/5
TrustpilotProfessional and personable
I dealt with Simon Kelso at Seymours Guildford. I had requested a valuation of my property. Simon was friendly but also professional and businesslike. He also fitted in with our date and timing preference.
HM · 11 October 2025
★★★★★ 1/5
TrustpilotAwful morals and ethics avoid at all…
Awful morals and ethics avoid at all costs! We have previously experienced awful moral practises after placing best and final bids on a property. A week later after we won the final bid on a property. Seymour’s called back to advise competing offer had since offered over our asking price! HOW is this ethical?? I
Sophie · 18 August 2025
Agent replied · 28 August 2024
Hi Sophie, we can see how frustrating this experience must have been.
To clarify our process: we use “best and final” offers to try to create a fair framework for all interested buyers and the seller. However, we are legally required to submit every offer in writing to the seller, right up until exchange of contracts (unless the seller has given us written instructions to the contrary). Ultimately, the seller makes the final decision, not us. It’s their home and their choice.
That means if a higher offer is received after a final deadline, we are obligated to pass it on and the seller can choose how to proceed. We appreciate this can be disappointing, and we’re sorry if our communication didn’t make these legal obligations and the implications of final offers clear enough.
We’re reviewing how we set expectations.
★★★★★ 3/5
TrustpilotCommunication could have been better
Communication could have been better. There were a number of issues throughout the course of the sale which could have been handled more professionally. They did eventually get the sale over the line but it was all somewhat last minute and stressful.
Fat · 3 April 2024
Agent replied · 19 June 2024
Thanks for the review. We aim to get things right every time, so reviews such as these are so incredibly important as they allow as to understand better and to make changes for the future. Thanks again.
★★★★★ 5/5
TrustpilotSelling your house is a daunting…
Selling your house is a daunting prospect. That said, Seymours was the first choice to guide us through the process.I met Simon who came across as friendly and really knowledgeable about the local market with many years of experience in this field. The sales guide price was pretty much as expected. The pictures were taken a few days later by Mark who made a great job of the brochure. The whole team at the office were on board with the marketing of the house and, to my surprise, 7 visits were arranged within the first full week. The communication from the office was amazing. Emails arrived detailing every visit booked and there were regular calls with feedback and updates from the office. Overall a great service was provided by the whole team. The house was under offer in no time. Again, the background work carried out at the office, was extremely thorough and they constantly updated us on the situation.Whilst the wait for completion goes on, the whole team could not have done more to help with the process of selling a house.With the service received so far, it's no wonder they are the leading agents in the area by far
Pete · 24 September 2024
Agent replied · 29 October 2024
Thank you so much Pete. We're thrilled to hear that the team were able to guide you smoothly through the process and keep you updated every step of the way. It's great to know that our efforts in marketing and communication made the sale process easier for you. We'll continue to support you as you move towards completion.
★★★★★ 5/5
GoogleFirst time buying a property and everyone had warned me that dealing with estate agents tend to be one of the difficult parts of the home-buying process. The team at Seymours have been great from start to finish, been professional and actively pleasant to deal with. Shoutout to Sam, John and Jenny for their help in the process!
Oliver · 22 December 2024
★★★★★ 1/5
TrustpilotI would not trust this company
As far as I am concerned they should not get one star. The owner came and gave a verbal valuation of £310000 - £320,000. Due to certain circumstances he had to send this valuation to another party. This valuation he told me then increased to £362,500-£375000 in his letter to the other party.Once I was sent a copy of this letter I called this same person from Seymour’s Lightwater for an explanation and why he lied to me. Three times I called and guess what, I never had a call back. I would not recommend this company.
ANNE · 23 September 2024
Agent replied · 29 October 2024
Thank you for your feedback Anne. We feel it’s important to address the concerns raised in your review, as they do not reflect the situation accurately.A senior partner provided a fair and realistic valuation based on market conditions and comparable properties in the area. At no point was a lower valuation suggested to suit specific circumstances. We also provided a written valuation to the third party in question, which was in line with our professional assessment.Regarding your calls, as we’ve explained, we are unable to get involved further in this matter beyond the valuation we have already provided. If you are still unhappy with the valuation, we would recommend engaging a RICS-qualified surveyor for an independent assessment.We aim to provide transparency and fairness in all our dealings, and we regret that you feel this was not the case.
★★★★★ 5/5
TrustpilotExcellent service / process has been good
Sam from the Woking branch has been fantastic. Very knowledgeable and upfront and very attentive to your needs. He helped me find a great rental.
Joanna from the Weybridge branch was a great agent to show the properties and explained everything very well.
Joe the Lettings Director also was a pleasure to deal. Can’t say one bad word about this firm.
Whole process was seamless so far.
Michael · 5 February 2026
★★★★★ 5/5
TrustpilotGreat service
The sale went very smoothly. We felt we had great service from the team. They delivered what they said they would. Amy at Seymours Woking kept the sale alive with regular updates and communications. Very happy.
Bob · 27 June 2024
Agent replied · 28 August 2024
Thank you for your kind words Bob! We're thrilled to hear that you had a smooth experience and felt well taken care of by our team. Amy and the rest of us at Seymours Woking are delighted to have been a part of your journey. We're very happy that you're happy!
★★★★★ 5/5
TrustpilotEXCELLENT ESTATE AGENTS
A very proactive practice that always kept me informed of developments during the house sale process. The initial property listing was excellent and generated far more viewings than expected.I would definitely use them for my next property sale and cannot speak highly enough of Simon and his team at Seymours.
No · 2 September 2023
Agent replied · 28 August 2024
That's really kind, thank you. It's been a pleasure to work with you and share the journey. Keep well.
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