Seymours Prestige Homes Surbiton reviews

★★★★★ 1/5

Trustpilot

Avoid at all costs

We had an extremely disappointing experience with Seymours Walton-on-Thames. They are great at the sales pitch, but once you’ve signed up, the original team disappears and you’re handed over to a sales progressor, with little to no communication from the people you first dealt with. Our house move fell through on the original agreed completion date, and when we decided to change agents, their behaviour was shocking. Instead of acting professionally, they became passive-aggressive and harassed us with 13 calls in just one afternoon, begging us not to leave them. Even worse, they told one of their clients that our sale had fallen through and encouraged them to make an offer on the very property we were already under offer on. This was a huge breach of trust and completely unacceptable. Their customer service was appalling from start to finish, and I would strongly advise anyone to think twice before using Seymours Walton-on-Thames.

Rivans · 8 October 2025

★★★★★ 5/5

Trustpilot

What a fantastic experience we have had…

What a fantastic experience we have had from Ian , Jeff and Mark from Knaphill branch of Seymours, and Dan from Woking branch, with out their dedication we wouldn’t have sold our home or been able to buy our new home, these chaps are amazing, we would and will always highly recommend them if you are thinking of selling or buying a home .. thank you so much to you all for your support and help , you’re great.

Darren · 17 September 2024

★★★★★ 1/5

Trustpilot

paid for professional dishonesty & guinea pigging!!

As a seller, I paid them to negotiate the best price for me. However, I was not buying my next property through them though they tried to sell very very hard from their catalogue. Hence I believe I was made the scape goat to do price reduction to complete the sale !.

Ben · 26 August 2025

★★★★★ 1/5

Trustpilot

Firstly Forget your deposit

Firstly Forget your deposit, The professional end of tenancy clean is a joke. Even though the property was deep cleaned it was still not good enough, it has to be on their terms and will cost £300+ for the smallest of properties we had (Par excellence cleaning) . Still waiting for that deposit, 6 weeks and counting, i had to chase ! God knows what a larger property will cost. Throughout my 3 and a half years of renting i never missed a payment, maintained the property to a high standards even though there was a constant mole issue which was never resolved and some scam cleaning company comes and takes your hard earned cash. When it comes to maintenance and tenant issues It’s always someone new you’re dealing with & no clue what previous issues were. Good luck you will lose at least 50% of your deposit probably sitting in an end of year xmas party pot.

Dan · 4 October 2025

★★★★★ 5/5

Trustpilot

Seymours of Guildford

Seymours of Guildford had the best selection of properties on the market at any given time. The staff were always very helpful and went out of their way to accommodate my dates and times, given that I had to travel a long way, many times, to view properties.Importantly, they kept an eye on my parameters for property requirements, so didn't waste my time - yet still offered houses that they thought might pique my interest.

Deb · 11 November 2024

★★★★★ 5/5

Trustpilot

They have such a great team of people…

They have such a great team of people working there. So friendly and just all round super customer service.Kirsty Haydon was fantastic, always keeping me informed - I cannot recommend them highly.

Victoria · 22 August 2024

★★★★★ 5/5

Google

Many thanks to Sam and Jenny for progressing my recent flat sale in what was a challenging market year. Good communication throughout the process.

Mark · 16 December 2025

★★★★★ 3/5

Trustpilot

Poor attention to detail, delayed purchase

I completed the purchase of a property in June, having had an offer accepted in February. A large part of this delay was down to the poor attention to detail by the agents at Seymours. When I viewed the property they were ignorant of some basic details (heating system, parking situation, ground rent, building maintenance arrangements) which other estate agents (such as Bourne) had on hand when viewing similar properties. Despite having made it clear to Seymours that, since the property was a leasehold flat, it was very important that I be able to see the terms of the lease as soon as possible, they dragged their feet in getting hold of it, with the result that the purchase was delayed considerably when my lawyer found problems with the lease, especially with the buildings insurance clause which the seller and Seymours actively misled me about.I still went through with the purchase, after securing a reduction in price and some indemnity insurance, but the purchase took far longer than it should have done simply because of Seymours showing a lack of attention to detail and not having accurate information at the time of viewing and after making an offer.Having viewed other properties listed with Seymours I encountered the same lack of basic knowledge about the properties by the agents (I often knew more than they did, having done basic research such as looking up the EPC certificates beforehand), and I generally got the impression of agents who were only interested in getting an offer accepted for the property and then ceased to be interested in putting the effort in to get the sale actually completed.I don't know how much commission they charged the seller but whatever the commission was it was too much for the service provided. If you're selling a property go with a local competitor like Bourne, who at least show an attention to detail.

George · 20 August 2024

★★★★★ 5/5

Google

Kian was brilliant - a real people person. He immediately identified what made me tick and the things I would prioritise in buying my first home and ensured that these things were identified in the property. His enthusiasm and energy is great and I'm grateful to him for being flexible with viewings

Helen · 16 June 2023

★★★★★ 5/5

Trustpilot

Excellent

Very attentive, well informed, friendly & not pushy! Anthony White was extremely helpful & is the reason we have this house as wouldn’t have even looked at it without him persuading us to! Krisy was also excellent with her after sales care & keeping in touch.

Jaydee · 3 November 2023

★★★★★ 5/5

Trustpilot

Excellent Service: Prompt and Responsible

Greatly satisfied with Alex Jamieson and his team for quick follow-up and responsible approach throughout the process. Their prompt responses and attention to detail made the experience smooth and stress-free. Would highly recommend their services to others.

Winnie · 8 May 2024

★★★★★ 5/5

Trustpilot

Aaron is the best (Woking)

Aaron is the best! He was thorough and professional and great to work with. He kept us updated about available appointments and always let us know as soon as a new one came on the market. He was honest and forthright- no games. We felt lucky to find Aaron 3 years ago and since then he is the go-to for us at the branch in Woking.

Kerry · 5 October 2021

★★★★★ 5/5

Google

We had a great experience with Seymour's letting agency as the landlord. Shaana, Alex and the rest of the team are professional, reliable, responsive, and always available to answer any questions we had. They marketed my property effectively and found the good tenant in no time. I highly recommend Seymour's Surbiton!!!

Hanzhi · 16 June 2023

★★★★★ 5/5

Trustpilot

Tom was very helpful in all aspect of…

Tom was very helpful in all aspect of the purchase. He let us show builders round the house and understood why we wanted to re negotiate the price after the uh restrictive covenant was presented to us. All in all a good experience and nice touch with the candle.

Paul · 9 August 2023

★★★★★ 5/5

Trustpilot

The can do attitude of Oliver the…

The can do attitude of Oliver the Managing Director is reflected throughout the team outstanding . What they say that they will do they do . First class surprisingly Excellent service.

Graham · 15 August 2024

★★★★★ 5/5

Trustpilot

Living in Malaysia and buying property in Knaphill

Living in Malaysia, we decided to move to the UK. For over a year, we searched for a suitable property in the Surrey area. We discovered Knaphill by chance, thanks to the Airbnb house we were staying in. Although we contacted several agencies in Surrey, we always prioritized Knaphill. Among the property agencies we reached out to, Seymours stood out as the most efficient, persistent, and honest. The two directors, along with their staff, were not only personally forthcoming but also always willing to assist us and help overcome various problems.Seymours' Knaphill branch exceeded all our expectations, making it possible for us to purchase the house we had always wanted.

Baum · 26 July 2024

★★★★★ 1/5

Trustpilot

Omnishambles

Organised a viewing for a rental property in Woking over e-mail, which was not polite in tone. I arrived on-time, and atleast had a phonecall to inform me the agent would be late. I met with the people who had the timeslot after my viewing, and had a minor chat with them. When the agent eventually arrived, he completely ignored the other viewers and when (rightly) called out by them, fobbed them off as one of his colleagues problems and dismissed them. Upon attempting to enter the property, we could not even gain access as the agent did not have keys for this property, which also indicates that they would be useless in any emergency access situation. The buzzer was also broken, another indictment of their maintenance. Agent did not have a contact for the tenant prepared, and had to contact two colleagues just to get a phone number, of which the tenant was not in at the time and would not be back for the day. A sorry indication of their communication standards. At no point was I offered an apology or rebooking opportunity either in person or afterwards via e-mail or phone call (not that i'd want one after this) for an utterly wasted day, having travelled from Portsmouth. Rude, no respect for my time, no professionalism in either email or in-person and zero organisation. Would not want to deal with them again after this.

Alex · 19 July 2024

★★★★★ 5/5

Google

Sam and John were fantastic from start to finish - nothing was too much trouble. I first came across Seymours when they were on the sell side and was so impressed with their professionalism, efficiency and service that I decided to use them on a sale. They were absolutely superb.

Daniel · 16 June 2023

★★★★★ 5/5

Trustpilot

Seymours Guildford

I have been registered with multiple branches of Seymours, but the Guildford branch have been especiallyhelpful - they managed to help me do 6 viewings in one day receintly, saving me a lot of time and effort. Jasper was experienced, patient and enthusiastic.

Deb · 5 December 2023

★★★★★ 1/5

Trustpilot

Landlords & Tenants Avoid

This estate agent is the worst. They constantly make errors, give incorrect advice, and fail to complete inventory reports I've paid for and then get them wrong. They rarely respond with actual answers and require constant chasing. Their legal paperwork is also full of mistakes.They've treated my tenants so poorly that I now deal with them directly. Rent payments, which my tenants pay on time, are held for over 12+ days, clearly to earn extra interest.Avoid this agency at all costs. They're incompetent, unprofessional, and unethical.

Helen · 10 July 2024

★★★★★ 5/5

Trustpilot

Sold within a Week at target Price

Within a week we had two offers for our 2 bedroom apartment we owned through Seymours and at the target price in a location that is inundated with flats for sale. They spread the word and started showrounds immediately; and negotiated the selling price. We are currently half way through the sales process. They did get some help from us in getting the flat decorated for sale. Well done and thank you.

Leonard · 15 November 2024

★★★★★ 1/5

Trustpilot

Unprofessional and dishonest

As the reviews suggest stay away from this unprofessional ruthless company. They have treated me extremely badly during my 8.5 years of renting with them. Seymours have falsified many things on the check out report toGain money for the rogue landlord who they spend their time sucking up to due to his VIP status.They rented me a property for many years that had an illegal EPC rating of F. Rules came into effect in 2019Stating all rentals needed to have an EPC rating of at least E to be let out. Seymours and the rogue landlord ignored these rules continue to let out the property until they were issued an improvement notice by housing standards by the council to fit new double glazing to improve the property. The most hilarious part is they want £20 to replace a non working doorbell that was broke when their window fitters installed new windows and an NEW FRONT DOOR and took the doorbell of the mains supply so the door could be fitted. I reported it to them and despite this they are hilarious in trying take my whole deposit for ridiculous things such as this including £2 for a lightbulb when the check states there was a missing lightbulb in the first place. Avoid this letting agent please you will regret it for the rest of your life like me.

Michelle · 8 July 2024

★★★★★ 1/5

Trustpilot

Seymours are to be slated

So they say to get in contact as a substandard general reply they do to everyone who gives a bad review here but they don’t say how. So I contacted the agent and Angela answers and says she’s will forward it on to a higher person as she can’t answer any questions and of course no one gets back to me before she rudely tells me that she has another call coming in and has to go because time is money with these guys and cuts me off. If you not going to make them money and your an ex tennant then get the hell out of here is there opinion. Don’t use these illegal traders. They deserve to be investigated. They refuse to let anyone see any properties if they are in receipt of universal credit whether working or not. You’re better off trying Bourne or the letting centre or curchods. Much friendlier people.

Michelle · 7 July 2024

★★★★★ 2/5

Trustpilot

A seller’s agent

I recently bought a property through Seymours Woking. I’d imagine they’re a great selling agency as the buying side of things is impersonal, clunky and rushed. I eventually collected my keys in a crumpled envelope with no real “valued customer” touch. Delays in feedback, ignored when leaving messages for callbacks when my contact was out of office. Disappointing really. Max, my viewing agent, was 5 star - if I could give him a separate review, I would.

Clifton · 26 August 2024