Seymours Prestige Homes Surbiton reviews

★★★★★ 1/5

Trustpilot

Seymours are to be slated

So they say to get in contact as a substandard general reply they do to everyone who gives a bad review here but they don’t say how. So I contacted the agent and Angela answers and says she’s will forward it on to a higher person as she can’t answer any questions and of course no one gets back to me before she rudely tells me that she has another call coming in and has to go because time is money with these guys and cuts me off. If you not going to make them money and your an ex tennant then get the hell out of here is there opinion. Don’t use these illegal traders. They deserve to be investigated. They refuse to let anyone see any properties if they are in receipt of universal credit whether working or not. You’re better off trying Bourne or the letting centre or curchods. Much friendlier people.

Michelle · 7 July 2024

★★★★★ 2/5

Trustpilot

A seller’s agent

I recently bought a property through Seymours Woking. I’d imagine they’re a great selling agency as the buying side of things is impersonal, clunky and rushed. I eventually collected my keys in a crumpled envelope with no real “valued customer” touch. Delays in feedback, ignored when leaving messages for callbacks when my contact was out of office. Disappointing really. Max, my viewing agent, was 5 star - if I could give him a separate review, I would.

Clifton · 26 August 2024

★★★★★ 5/5

Google

Having dealt with most agents in the Surbiton area, I'm happy to say that Alex Bannister is the best that I've had the pleasure of dealing with. Always helpful, honest and genuinely cared - I felt like a person, not a number or a sales target. Would strongly recommend getting in touch with her for your next rental need

Damon · 24 September 2024

★★★★★ 5/5

Trustpilot

They are very friendly and …

They are very friendly and professional Estate Agent. Helped me at my initial age of finding a suitable property find . Since this is my first house buy I have no experience of the whole process, specifically the Luke O'Brien at Seymour's Woking branch helped me in every way . I am waiting for my mortgage to come through and finis off the buying process . Hopefully I can move in sooner

Supun · 7 November 2024

★★★★★ 1/5

Trustpilot

DO NOT USE

We moved into our rental via Seymours (Woking branch specifically) in October 2022.From the moment we stepped foot into the lease with them we have had nothing but disgusting treatment and harassment from them to the point where we had to move out to save ourselves our sanity!They withhold your funds despite being given confirmation of all bills paid up to date!They do check out reports and then send you bills for things not even included in the check out report and withhold the funds for that too!If I give you any advice as a renter, STAY AWAY FROM SEYMOURS.

Allison · 25 June 2024

★★★★★ 5/5

Trustpilot

Professional letting service

I have found Seymours a pleasure to work with during the letting of our property. We managed to secure a tenant above the asking price within a few days of exchanging contracts. The entire team have been professional, courteous and knowledgeable. Special mention to Marta who has been super helpful.

James · 20 April 2023

★★★★★ 5/5

Google

So Seymours were not our estate agents when it came to selling our property but the agents we were buying from and even though that was the case Kian and Sam were amazing. From the offset Kian was really enthusiastic about the property we bought and that really helps in what can be such a stressful experience, he made it a positive experience and kept us updated throughout the process and celebrated with us when we exchanged! Sam was also a pleasure to do deal with. He kept up excellent communication with ourselves, our agents and our solicitors to progress the process which may be obvious but we appreciated the nudges and all the advice he provided along the way. A really top team at Seymours who provided an excellent service and we will definitely use them in the future.

Priyan · 16 June 2023

★★★★★ 5/5

Trustpilot

Seymours Knaphill

If you are looking to sell your property I would certainly recommend Seymours Knaphill. I had the pleasure of working with Mark, Ian, Anthony and Jeff who are all extremely personable and have superb knowledge on the local housing market. During challenging market conditions they always remained positive. Once we received our offer, we were fortunate to have Krisy manage the process until completion. We received regular communication throughout and felt reassured that we were in good hands. Thanks Seymours!!

Fardeen · 9 June 2024

★★★★★ 5/5

Trustpilot

Excellent estate agents

Excellent estate agents, young, vibrant, experienced agents. Paige was especially brilliant, helpful and a pleasure to deal with. I would recommend. No matter what problem during the selling of my house, they were able to find solutions.

Angela · 25 February 2024

★★★★★ 5/5

Google

This was out first time dealing with Seymores and from start to finish the staff have been helpful, professional and friendly. Kathryn and Shaana were especially lovely and did help us find a beautiful property. We ended up going for another purely down to location, however we would love to revisit Seymores in the future when we are upsizing. Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Tai · 16 June 2021

★★★★★ 5/5

Trustpilot

We have been so pleased with the…

We have been so pleased with the fantastic service that the Seymours team have provided us in buying & selling our house.They have been so professional from the start to finish and we can not recommend them enough. A special thank you to Lloyd, Zo, Archie, Luca, George & Nicola and their team for all their hard work.Many tks Luigi & Dina

Luigi · 29 September 2021

★★★★★ 5/5

Trustpilot

Great service

Great service from first viewing to completion. Clare was honest and not pushy but maintained good communication throughout and James managed to negotiate a fair price and was always friendly and attentive. Highly recommended. Thanks to James, Clare and the rest of the team.

Josh · 2 September 2023

★★★★★ 5/5

Trustpilot

Professional yet so friendly

Our house went on the market just before the interest rates went the wrong way! This made selling very hard, price had to drop but Seymour’s showed dogged determination. We took it off the market over Christmas to give us a break but they contacted us early January to say it could be a good time and they sold it in a fortnight. Always professional and so friendly. Respectful of our home and that this was an emotional move for us. They know the area and they know the market. Highly recommend the whole Knaphill team.

Sally · 18 May 2024

★★★★★ 5/5

Trustpilot

First class service

Very happy with the whole process of buying and selling property though Seymours. The agents, in particular Ryan and Jonny have been so helpful and courteous and very professional. I would recommend Seymours without hesitation.

Mary · 19 March 2024

★★★★★ 5/5

Google

John & Nick of Seymour’s understood our house, and it’s place in the market, from the outset. Their valuation was bang on the button (we achieved what they said it should sell for) and Jon managed the sale himself, from viewings to marketing, intervening with the solicitors on both sides and maintaining contact throughout with us and our buyer. No complaints whatsoever. Thank you John & Nick!

Zoe · 16 June 2020

★★★★★ 5/5

Google

We recently bought a house through Seymours. The Surbiton team were always curtious, helpful and professional in their dealings with us. They were always willing to answer any questions we had. We are very pleased with the final outcome- our thanks to the team!

J · 12 June 2026

★★★★★ 1/5

Trustpilot

Experience of a prospective buyer…

Experience of a prospective buyer: Seymours have a group of staff who are friendly and good at organising viewings on short notice which fitted around our hectic lifestyle with a young child.As a buyer we did feel though we were not valued at all by Seymour’s. The communication with us through the offering process was really really bad and often the information passed to us was in a inaccurate or hours late. Buying a property in the UK is stressful enough without poor communication from estate agents like Seymour’s.Across two properties we were interested in we found Seymour’s had created long chains (all including Seymour’s properties almost exclusively) which were susceptible to falling through. Limited efforts were made by Seymour’s in the negotiation process with the default position being ‘best and final’ (even with very few interested parties) which I don’t think benefited either buyer or seller as offers then seemed to fall though regularly. I would also suggest best and final rules are more closely observed including deadline for offers. I understand the challenges Seymour’s face but our experiences with them (on life altering decisions) were regularly upsetting and emotionally draining.

Matt · 1 May 2024

★★★★★ 5/5

Trustpilot

Excellent teamwork ...

Everyone we dealt with was professional, efficient, friendly and helpful. In particular, our thanks to Chris who did a great job negotiating and Phil who was welcoming, courteous and put us at ease during viewings.

Jan · 27 February 2024

★★★★★ 5/5

Trustpilot

Simon Kelso at the Guildford branch was…

Simon Kelso at the Guildford branch was amazing, so helpful and reassuring and nothing was too much trouble for him,made selling nice and easy. Thank you from Andrea.

Amy · 23 September 2026

★★★★★ 1/5

Trustpilot

Seymours Woking, Dishonest, Exploitative, just awful

Renting a 2-bed property through Seymours Woking was a deeply regrettable experience. From day one to the final day of tenancy, their behaviour was marked by dishonesty, pressure tactics, and complete disregard for tenant rights.

Ash · 9 June 2025

★★★★★ 5/5

Trustpilot

The team were flexible in arranging…

The team were flexible in arranging viewings at short notice and from the point of offer being accepted, Simon the move manager was brilliant. Highly recommend Seymours!

Miss · 22 September 2026

★★★★★ 5/5

Trustpilot

Very good experience

I would like to thank all the team at Seymour’s Addlestone in making our house sale as smooth as possible They are all very professional also helpful and understanding. We would not hesitate to recommend them. Thank you David and Sally

David · 6 September 2023

★★★★★ 5/5

Google

We sold our flat through Seymours and were delighted with the quality of the service provided. They provided excellent, data-supported advice and were both competent and very nice to deal with. Highly recommended.

Alix · 12 August 2026

★★★★★ 5/5

Trustpilot

Seymours Staines Branch

Mark from Seymours, Staines branch made the choice easy on what Estate Agents on the area to choose. He is down to earth, highly knowledgeable in the local market and area. He made no unrealistic promises (unlike other Agents). Only a promise that he and his team would work hard to sell our property....Mark kept to his word.We accepted an offer within a week after numerous viewings. I was kept up to date with all processes. Everything was running smoothly until the buyers pulled out at point of exchange The same week the housing market took a dive! The team got straight back on the task finding appropriate potential buyers and we soon accepted an offer. This process was quite long and and not as straight forward as the first (no fault of Seymours.) But again we were kept up to date, Alan and Billy kept on top of actions. Choose Seymours, they work hard, get to know your home, they match suitable potential buyers to your property. The team are helpful, friendly and approachable. Thank you Mark, Gary, Sohail Billy and especially not forgetting Alan who continuously kept me updated and gave a nudge when needed to help move to completion.

J · 6 February 2023