Seymours Prestige Homes Surbiton reviews

★★★★★ 5/5

Trustpilot

Professional Proactive Service

Professional Proactive Service I have been very impressed with the service I have received from Seymours. They were proactive from the beginning. James came very prepared for our first meeting & left me feeling much more confident of progression than I had with my previous estate agent.JP has been excellent from the start from his initial call introducing himself . He has always kept me informed & I haven’t felt as though I needed to chase him.

LK · 26 January 2024

★★★★★ 5/5

Google

We recently bought a house through Seymours and had a fantastic experience all round. Chris and John were great and very communicative and led process to completion extremely well and professionally - I'd highly recommend Seymours to anyone.

Andy · 16 June 2023

★★★★★ 5/5

Google

Jenny, Sam and the Seymours team are brilliant! We've recently purchased our first home through Seymours and can't recommend them highly enough. Clear, supportive, informative and really responsive. Jenny answered all of my questions, and was the human face of the (daunting!) purchase process. Highly recommended.

Zoë · 26 March 2026

★★★★★ 5/5

Trustpilot

Seymour's Ripley

Professional service from Ethan and the team at Seymour's Ripley, very good communications, plenty of viewings and a quick sale.Absolutely recommended them

Mick · 6 June 2024

★★★★★ 5/5

Google

Thank you to Nick, John and Jenny at Seymours. During the sale of our home, we have appreciated your honesty, advise and personal support all the way through till the end. You've been there for us when we needed you and you have always delivered true to your word. Thanks again to the entire team.

Carlos · 16 May 2024

★★★★★ 5/5

Trustpilot

Friendly and efficient team

Friendly and efficient team at Lightwater. Sold my property after 4 weeks so am delighted with the service. James, Jonny and Alex were great

Gerry · 23 April 2024

★★★★★ 1/5

Trustpilot

Repeated Poor Service

Regrettably, I've experienced a significantly subpar level of service. Virtually every aspect of the process has encountered obstacles:- The property was mistakenly listed as unfurnished, despite being fully furnished.- The initial check-in report inaccurately classified the property as unfurnished with security keys missing.- When I inquired about the inventory, I was informed that one wasn't necessary. It took an astonishing two months to finally receive an inventory, which turned out to be inaccurate. My follow-up requests were met with delays and, disappointingly, they repeatedly sent the same incorrect inventory. It took an additional month to finally receive a corrected inventory after I had to painstakingly compile a list of missing items myself.- Instead of providing at least 1 comparison quote for necessary works, they only offer a single quote, failing to ensure a fair market value comparison.- Communication errors were prevalent, with emails sent to incorrect addresses and response times stretching into weeks, rather than days.- Even the tenants struggled to elicit timely responses.- To make matters worse, the designated property manager failed to offer any apologies.- Despite claims of having resolved issues with the freeholder, they were unable to provide any written evidence upon request.- Finally after canceling the "fully managed" service and requesting an appropriate fee adjustment due to the absence of expected service quality, they still could not manage to make this amendment and are still charging me.I have taken over the property management myself, and it has proven to be significantly less time consuming.

Helen · 2 November 2023

★★★★★ 5/5

Trustpilot

Surbiton Branch

I had the easiest and hassle free experience with Seymours Surbiton , with the impeccable help of Annabelle Bond who was very professional and informative . She carried out a viewing and helped me assess my options.

Angela · 23 August 2025

★★★★★ 5/5

Google

Jenny and Kian were wonderful and I felt well supported during the whole process of purchasing a flat. Special thanks must go to Jenny who helped me chase various parties and enquiries which helped ease the pressure.

Alice · 16 June 2023

★★★★★ 5/5

Trustpilot

Andrew has been absolutely great at…

Andrew has been absolutely great at keeping me in touch with everything so far.

Julie-Ann · 2 October 2024

★★★★★ 5/5

Google

Thank you so much to Jenny and the team at Seymour’s Surbiton for their assistance since day one in the sale of our flat. It was extremely positive to have such professional advice and help we really can’t thank you enough!

Camilla · 15 December 2024

★★★★★ 5/5

Trustpilot

Provided an excellent service

Excellent service and advice from start to finish of the house selling journey. This was especially important during the recent difficult period to sell a house.The Seymours team were always available, very responsive and kept me fully informed right up to the day of completion. Thanks especially to Mark during the early stages and to Alan as we moved towards completion. Choosing an estate agent is a difficult decision but I was very happy to have chosen Seymours.

David · 28 November 2023

★★★★★ 5/5

Trustpilot

Very straightforward and easy to deal…

Very straightforward and easy to deal with. Everything was set out very clearly from the beginning. Great communication and updates. Krisy is a great asset to the company and supported both parties in ensuring that the sale completed smoothly.

Linda · 28 March 2023

★★★★★ 5/5

Trustpilot

Great experience

James and the team were friendly, helpful and never pushy. Our offer was accepted quickly and they were a great help communicating with our sellers when we needed to speed things along. Would recommend!

Nicola · 15 August 2023

★★★★★ 5/5

Trustpilot

The team at Seymours were great

The team at Seymours were great! They really supported us through the process, especially when it came to a fantastic mortgage broker! Chris was really flexible letting us getting numerous quotes / surveys before completion. Would recommend Seymours!

Hayley · 22 April 2023

★★★★★ 5/5

Trustpilot

House sale: excellent communication …

I had an excellent house selling experience with Seymours Knaphill. From start to finish their communication was timely, professional and pro-active. Every member of the team I dealt with was equally effective and professional. Our house sale fell through twice and each time they found new buyers, communicated and advised in a logical, experienced-based and sensible manner. I can highly recommend selling your house with them

Gregory · 20 July 2024

★★★★★ 3/5

Trustpilot

Unsatisfactory service

We have been living in Woking for five years and have dealt with both the lettings and the sales office. In our most recent experience we have dealt with the sales office for buying our first house. Unfortunately Seymours have strong dominance in the house market in Woking so you are obliged to deal with them but the service is certainly unsatisfactory. During our - very stressful - house buying process we have been contacted by multiple different people at each stage, finding that confusing. When we made our offer in the initial stage, we asked for sink replacement as part of the offer. The offer was agreed but we later found that Seymours did not communicate this term to the seller, who didn't want to accept it later. Seymours offered to pay for cleaning the sink as an apology, which we accepted but still doesn't cancel the disappointment. We were pressed at the time of the sales of memorandum when we were selecting our solicitors, up to the point where we were told the house would have been put back on the market without an answer on the day. We did answer on the day, but things were relatively stagnant in the days afterwards, so we didn't understand the reason for the pressure. After the agreed offer we renegotiated with the survey results and although Seymours would claim they have made any interest in assisting us, we think they have primarily acted in the interest of the seller as the seller never offered once an offer even £1000 lower towards our renegotiation price. We achieved a renegotiation price only by threatening to leave the deal. Seymours would claim it was successful thanks to them, but we have felt strong feeling of distrust in them throughout the process. This was the first time we bought the house and although it is difficult to evaluate seller, agency or solicitor's responsibility, we felt the process was clunky and unnecessary long, with frequent miscommunications and repetitions. This does not mean it is Seymours fault, but certainly we can't claim that Seymours service has been stellar, hence why I can't give 5 stars.A big positive was the mortgage dealer they recommended to us, who has been very supportive.

Luigi · 1 October 2023

★★★★★ 5/5

Trustpilot

Great experience for sale and purchase

Great activity from start to finish with plenty of viewings for my sale through to completion. The whole team contributed during and after sale agreed with continuous follow up, sound advice and great communication throughout.They also understood what I was looking for in my purchase and showcased very relevant properties around my specific needs.Above all, a great experience and my thanks to all the team for their hard work and efforts in securing my sale and purchase.

Kay · 11 December 2023

★★★★★ 5/5

Trustpilot

Brought us home.

Fantastic service from Stewart and the team helping sell our house and move back to the village we wanted. Through the choppy market of the last 18 months they found us our forever home.

Gareth · 8 August 2023

★★★★★ 5/5

Trustpilot

Very professional from initial visit would highly recommend

Very professional from initial visit. Communication excellent always given 24 hours notice for viewings. We would like to say a special thank you to Alan for pushing the last few stages through.

Janice · 28 September 2023

★★★★★ 5/5

Trustpilot

A five star service from Jenny

A five star service from Jenny, Sam and the team at Seymours in Surbiton. I would not hesitate to recommend this professional and friendly estate agent

Paul · 13 February 2024

★★★★★ 5/5

Trustpilot

Service from Seymours was absolutely…

Service from Seymours was absolutely fantastic from the initial marketing of the property through to sale completion. Seymours were very responsive throughout the process and kept us fully informed. Would have no hesitation whatsoever in dealing with Seymours/Burpham again should the need arise. Would happily recommend Seymours/Burpham to others looking to buy/sell properties in the Burpham area.

Gary · 5 December 2024

★★★★★ 5/5

Trustpilot

Seymour’s have been great

Seymour’s have been very patient with us as we have touched base every few years to check out the local market. On finally finding a house we loved they helped sell our house within two days at asking price. Super friendly, easy to chat to and nice that they are local and know the area very well.

Kate · 3 December 2024

★★★★★ 5/5

Trustpilot

Quick smooth sale

Simon and the team were very friendly and professional throughout. I received regular updates on the sale of the house which went through smoothly and quickly. I would definitely recommend using Seymours.

Vicki · 22 September 2023