Trusted Agent profile · Surbiton
★★★★★
867 reviews across 2 platforms
13 Brighton Road, Surbiton, KT6 5LX
Seymours Prestige Homes's office in Surbiton, at 13 Brighton Road, is rated 4.4 out of 5 across 867 reviews on two platforms, including 277 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Seymours Prestige Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Surbiton.
Every review we hold for the Surbiton office, from every platform, shown as written. First names only.
5/5
GoogleFantastic service from start to finish, special mention to Jenny who really went above and beyond to help get our sale over the line. Would highly recommend the team at Seymours Surbiton.
Hi Kesh, Jenny will always go the extra mile to get the sale over the line. Thank you for choosing Seymours to sell your home.
5/5
TrustpilotGreat experience with the sale of 2…
Great experience with the sale of 2 properties this year. Both were completed quickly with good efficient buyers.
Thank you for your review, Anna. I'm pleased to hear that the sale of both properties went smoothly and efficiently. It's been a pleasure to help, and always feel free to pop in and say hello.
5/5
TrustpilotFriendly, hard working estate agent
Seymours Knaphill have been excellent. Staff were friendly and supportive at all times. They achieved a quick sale and then worked tirelessly to keep viewings going after the first sale fell through, so it wasn't long before we had a second offer.Seymours have a dedicated 'back room' team, which means that the agents can focus on the task of getting your property sold. This works very well.
Thank you so much for your kind words. It's great to know that our dedicated 'back room' team made a difference, allowing our agents to focus on selling your property efficiently, and we appreciate your recognition of our efforts. Thank you for choosing Seymours!
2/5
TrustpilotCould have been less stressful
Buying and selling properties is undoubtedly stressful. I found the initial meeting very friendly and positive. In retrospect, I think the price set was too high and I should have improved the bungalow before putting it on the market. I think the fact ‘it needed a lot of work’ led to loss of potential buyers and the drop in price needed to sell 7/8 months later was much greater than the amount of money required to upgrade. I guess we all hoped for a quick sale.Seymour’s undoubtedly worked hard to show many potential buyers the property for which I’m grateful.Once a buyer’s offer had been accepted there were many queries and I was not reassured that as a result of further surveys etc that the buyer was committed until out of the blue they wanted to complete the sale within the week. Exchange or completion dates hadn’t been discussed. Maybe a solicitor issue.However I felt forced to accept an early completion date which made things very difficult to arrange clearing and cleaning of the house and garden.We managed to do this working around the clock and I handed the keys in to Seymours and was met with frankly a disappointingly under whelming response. I thought estate agents usually made completion date a special occasion with flowers etc for the parties concerned! Clearly I am out of date.
Thanks for the review Alison. Whilst we try to make every property journey as pleasurable as possible, there are always bumps in the road, many of which are out of our control. Nonetheless, every completion is a success despite how hard it may have been to get there and that alone should be a celebration for all parties. Without such reviews we would never know the areas we need to improve on, so again, thank you for sharing with us, and we apologise for the disappointing completion.
5/5
GoogleI cannot recommend Chris Close enough!! One of the nicest Estate agents I have ever dealt with. I would 10000% recommend this company to anyone buying a house. Such a fantastic experience and I will always remember this positive outcome forever. Thank you so much!!
10000% - I had to count the zeros! Thanks so much SM, please we could help and thanks for choosing to use us. Keep well.
5/5
TrustpilotWould 100% recommend
Fantastic experience start to finish. 3 months from viewing to completion thanks to fast acting staff which surpassed all expectations. Incredibly helpful and quick with emails - responding to all of my (many, and potentially silly) questions as a first time buyer. Constantly checking in to make sure everything was going smoothly, and following up quickly on enquiries.
Thanks HN, we appreciate your trust in us and are so happy that everything went smoothly from start to finish. If you ever need any assistance in the future, don’t hesitate to get in touch!
5/5
GoogleI would highly recommend Seymours in Surbiton. We purchased a property they had on the market and they were responsive and professional whenever we dealt with them. Special mention to Jenny for being the main driver to help us through to what was a far from straightforward completion. Much appreciated!PositiveResponsiveness, Professionalism
HI Mark - Jenny is such an important member of the team so it's great to hear your feedback. Thank you.
5/5
TrustpilotBlackwater - Aiden
I worked with Aiden, he was extremely professional and very easy to talk with. He got the house sold in a very quick manner. My recommendations are for Seymour’s. Great communication and very professional. Thank you!
Hi David. Aiden's a valued member of the team, lives locally and loves the Blackwater community. Great to read your comments and thanks for taking the time to review, it means a great deal to us.
5/5
TrustpilotWe used Seymour’s camberley to sell and…
We used Seymour’s camberley to sell and we couldn’t recommend them enough, they were there every step of the way to help get our sale through, even when things became difficult as they inevitably do Harley was there to help and resolve any problems.We cant thank Seymour’s enough !
Hi Mark, thanks so much for taking the time to review our services. Pleased to hear that it all went well for you. Keep well.
1/5
TrustpilotDeceived by Seymours to proceed with purchase
Seymours tricked us with the completion date for purchasing a property, never-ending chains, etc. When we were about to pull out due to delays, they told us we would be able to store our belongings at the new property's garage the day before completion. The person who said to have arranged this (I have it written on emails) is now on annual leave and we've found ourselves stuck in the street with our belongings. No words to describe the unprofessionalism, let alone the integrity of these Seymours people.
Sorry to hear this and the inconvenience and frustration you have experienced with us. Your feedback is invaluable to us, and we take your concerns very seriously.We understand the gravity of the miscommunication and the resulting challenges you have faced, particularly with regards to the completion date and the arrangement for storing your belongings. It is our utmost priority to ensure a smooth and transparent process for all.We are actively investigating this matter, including the miscommunication regarding the storage of your belongings. While the responsible person is currently on annual leave. Your experience is certainly not reflective of the level of professionalism and integrity that we aspire to uphold. Please know that we genuinely value your feedback and thank you for bringing this to our attention.
5/5
TrustpilotSeymours in Haslemere have been second to none...
Seymours in Haslemere have done a brilliant job in not only marketing my home and securing a good buyer at a fair market price, but also in representing me in the purchase of my next home. Joss, Lily, Paige and Louis have been my contacts throughout and they've all been top notch. I'd highly recommend this business if you are looking at your options when selling or buying a property. It is also worth mentioning that my sale/purchase process was achieved in a very challenging market in mid-2023 with constant changes in interest rates and the havoc that created for buyers and sellers. Seymours kept the show on the road and focused on the task in hand despite the challenges. I'm very happy with my choice of estate agent and I'd highly recommend this team.
Thanks so much Theresa for lovely review. We can't ask for any better than to be recommended.
2/5
TrustpilotNot the best experience
Seymours are well known in Woking and they gave a very competitive fee and price so we opted for them. They were aggressive at getting people through the door as their main tactic. Meant we had a lot of viewings which was good but we didn't have any offers early on. Had to cut prices a couple of times, and then they released a similar property a few weeks later which really put us on the back foot. Felt they had overpriced us from the off. All good getting people through the door, but felt that it was a numbers game more than anything and we had bad luck too. When we did finally get an offer, it was lower than hoped (almost 15% lower than the first quoted - to be clear, the market was trending downards too). We had been waiting a while so we accepted only to find the buyer raising issue after issue. Not sure how the property was pushed to the potential buyer but Iit got too much as they asked for discount after discount, so we decided to pull it from them and moved to another estate agent in the area. We sold through them within 6 months. Other people seem to have a good experience with Seymours Woking, but ours wasn't the best
Thank you for your candid feedback, Mike. Reviews like yours hold immense value as they provide us with the means to consistently evaluate our services and pinpoint areas that warrant improvement. Pricing is a nuanced matter, often contingent on a multitude of variables, heavily influenced by the depth of knowledge and experience involved. Typically, if an asking price is disproportionately high in comparison to alternatives, it can severely impede the generation of prospective viewings.In instances where we do facilitate viewings, it remains paramount for us to attentively absorb the feedback offered. This allows us to enact pertinent adjustments, spanning from recommendations regarding interior design, decor, landscaping, our marketing strategies, and naturally, the pricing itself. Furthermore, fluctuations in market confidence or shifts in interest rates can introduce an element of stress, affecting not only the seller but also the buyer and us as agents.Our commitment is unwavering in striving to ensure that every individual's property journey with us is characterised by minimal stress. Regrettably, this experience has not reached the 100% satisfaction mark for you this time.
5/5
TrustpilotFantastic customer service and end results
James and Anna along with the team were fantastic with supporting us to find a home that suited us and met our needs, not just in terms of cost but also size, space and future growth. They took the time to listen, take notes and actually spend quality time with us to understand what we are after which has put us in such a better place. If ever we move again, we'll be calling seymours in Addlestone.
Thank you for your wonderful feedback Ghulam. We're thrilled to hear that James, Anna, and the rest of the Addlestone team helped you find a property that truly suits your needs. Now the fun bit starts, so enjoy making it your home and thanks for sharing the journey with us.
5/5
GoogleI had an outstanding experience with John and Jenny at Seymours in Surbiton. From start to finish, the team was professional, approachable, and incredibly knowledgeable about the local market. They guided me through every step of the process, ensuring I felt informed and confident in my decisions. Their communication was excellent, always prompt and clear. Thanks to their hard work and dedication, everything went smoothly, and I couldn't be happier with the result. Highly recommended for anyone looking to buy, sell, or rent in the Surbiton area!
5/5
TrustpilotKudos to the team at Knaphill
Kudos to the team at Knaphill and Woking. Appreciate it. Recommended.Well structured and mannered dealings and communication. Posses ownership of the house hunt. Appreciable support in finding homes and suggesting available ones understanding what client is looking for.Readily reachable via email/ phone.Certain issue i found is some comments made in viewing are not true. Certain confirmations are made by assuming (may be this is person specific). So do confirm any such comments via mail and keep that as evidence in black&white so can vouch if any discrepancy later.Other than that haven't got any concerns or bad vibe with the team or the POC i was working with. Seymours was patient with the processing and did helped me on all my queries and handled well all the transactions with the sellers and conveyance.
What a wonderful review Atul, honest with praise as well as some areas for us to improve on. Such reviews are so important to us as they enable us to strive to be better. We aim to share in your property journey as this makes the whole experience a more pleasurable one. We have a saying in Knaphill - "we don't sell houses, we move people". Thanks for taking the time to review us, it's very much appreciated.
5/5
GoogleSeymours were excellent to deal with when we bought our first property. From the showing to the completion, they went the extra mile to explain the process to us, respond speedily & Jenny was brilliant at stepping in to help unblock any barriers or delays that cropped up. We were so pleased with them, so would definitely recommend.
2/5
TrustpilotPoor communication
Poor communication. Emails not responded to. Most times an automated message says they can't take your call. A lack of updates regarding buying. They need to up their game or loose customers.
Thank you for taking the time to share your feedback, and we're really sorry to hear about your experience. This isn’t the level of service we aim to deliver. To help us investigate this properly and ensure we follow up with the right team, could you please let us know which Seymours office you’ve been in contact with? We’d really like the opportunity to look into this further and put things right.
5/5
TrustpilotSeymour’s was so helpful especially…
Seymour’s was so helpful especially Kirsty.she communicated with every step of the way.
Thank you, Kim. We're pleased to hear that Kirsty was so helpful and kept you informed throughout the process. We appreciate your feedback!
1/5
TrustpilotTerrible Experience as a buyer
We have just pulled out of a house purchase and a large part of that was due to the incompetence of Seymours. Never told the sellers of any of our appointments to visit the house which caused so many delays, the solicitors they recommended we even more hassle to work with, any time we rang Seymours to discuss something they had no idea who we were even though we were speaking with them frequently, their manner came across as very lazy and uncaring. Im not sure what they were getting their commission for. When we pulled out they pushed the blame to us but and took no responsibility, if we had done the purchase through better agents we would probably be in the house now. Such a terrible experience and we feel so bad for the sellers as it could have been such a different story.
Hello ER. Thanks for sharing your experience, and apologies that it's not met your or our expectations. Could you let us know which office you've been dealing with so we can look into the matter further please? At Seymours, we work very hard on all elements of communication, be they with buyers, sellers and importantly the solicitors not just acting for you but the entire chain if there is one.
5/5
TrustpilotAaron was a great help
Aaron was a great help, find it tenants for our house promptly, have used this estate agents before and will continue to use them, so much better than others on the market, we were kept updated all the time on all developments.
Hi Natalia, thanks for the review and thanks for the repeat business. It means a great deal.
2/5
GoogleReliable and efficient lettings service with Shaana and Sam at agency in Surbiton, great communication with landlords, would recommend it. LATER UPDATE: I was then passed from one agent to another, so it became difficult to "track" who to talk to for stuff, as it was always someone else's responsibility. Then, all of a sudden, I was being chased for the renewal even though I told them I was on my honeymoon and it was still two months ahead, which is something that really bothered me. Finally, when it was time for us to move, they insisted to charge us money: lucky enough the owners agreed we left the flat in a better condition than it was. All considered, I must sadly say that it was the worst experience with a flat agency in South London.
Thanks for your review. We are sorry to hear that your initially positive experience was not the same at the end of your tenancy. We will take on board your feedback and ensure we learn and improve from it.
5/5
GoogleI can only say that this was a first class service. Our agent, Kian CB, was fantastic. He wasn’t too pushy, new what we wanted and supported us in making our own decision. He challenged our thinking and ultimately we are in our dream home because of his range of skills. We thought that he may be a fantastic ‘front man’ and that we would then be let down by the rest of the back office services - this wasn’t the case. The whole team were efficient, effective and most importantly; they were invested. We won’t be moving any time soon but if we did, we’d be using Seymours.
Your positive review is greatly appreciated and it is good to hear that the whole Seymours team delivered the service you were hoping for. We hope to help you move again when the time is right.
5/5
GoogleMy partner and I were looking for a property in Surbiton as first time buyers over the last three months where Chris Close from Seymours was our primary point of contact throughout our search. We had an outstanding service from Chris where he really took the time to get to know us and identified properties that fit our search and personality really well! We appreciate and value everything he did for us, and genuinely thought his approach to helping us find a house was head and shoulders above what we experienced elsewhere. We’ll definitely be returning to Chris at Seymours if we ever need an estate agent to buy or sell a house again, and of course we wouldn’t hesitate recommending getting in contact with Chris to anyone currently on their property search!
Thank you for your great feedback on Chris. It is important to us that everybody is given excellent service so their Seymours experience is the best they receive. We hope to work with you again.
1/5
TrustpilotBEWARE THESE FRAUDSTERS!
I rented a property from Seymours recently and when I moved out they tried the classic tactic of falsifying/ exaggerating damages in order to profit. Mark on the worktop? Replace the entire worktop.Mark on the floor? Replace the entire floor. They tried to charge me for a replacement hallway bulb that stopped working shortly after I moved in. They even had the audacity to try and charge me for the entire place to be repainted even though it needed a coat of paint when I moved in! They honestly think that if they press you enough to pay their ridiculous 'damage' fees that you'll simply give in and pay due to ignorance or them threatening you. They think they can refurbish entire properties and bill tenants for the privilege, absolutely shocking behaviour. I've made a complaint about them and sent my evidence to the deposit holding company. If you're in the same situation, email me at seymoursarecriminals at protonmail.com and I'll happily pass on the evidence I have of them lying.
Hello Rob. This is quite clearly a distressing situation for you and one that needs to be looked into further. May I request that you contact Lisa our Lettings Director as she would like to know more about your experience. Thank you.lisa@seymours-woking.co.uk
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Seymours Prestige Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Surbiton.
