Seymours Prestige Homes Surbiton reviews

★★★★★ 1/5

Trustpilot

Disgusting property - bunch of extortionists.

Both Seymour’s and the landlord didn’t maintain the property when my partner and I lived here. Damp/mould issues...constant water leaks into the property...never got addressed...rat/mice infestation the landlord refused to do anything about.Has to write a letter to the council - the council gave them a notice to complete all works within 6 weeks. They didn’t do it . The council didn’t offer any more solutions either. Now I’ve left the property the landlord has the audacity to try and extort money from my deposit. For damage that I haven’t caused.Disgusting .Long story short if you want a decent experience/customer service /to live in a property that is in line with the human ha oration act 2008 don’t use Seymour’s and don’t rent 47 courtenay road unless you want serious health consequences.

Joseph · 12 November 2021

★★★★★ 5/5

Trustpilot

Great service

The team in Ripley were outstanding, always responding quickly and efficiently to our problems and requests.

KEVIN · 25 July 2023

★★★★★ 5/5

Trustpilot

A relaxed purchase

The experience from viewing to completion was very relaxed, they assisted with the negotiation and all my questions were answered quickly. A sale by beneficiaries can be difficult but it was clear thy had an excellent rapport with the vendor. Being new to the area all their recommendations were very helpful which help with a very speedy completion. Definitely a five star experience

Mr · 18 August 2023

★★★★★ 1/5

Trustpilot

Avoid Seymours at all costs

Avoid Seymours at all costs. They are quick enough to take your money and then cling onto it when you move out. We moved into our property in October 2020 and had nothing but problems. Problem after problem, no hot water, no bath plug, a shower curtain where the pole fell down every time you got in, blocked drains, broken windows, no heating, no lights in bathroom, no extractor fan and the list goes on. We moved out 2 weeks ago and still awaiting our deposit. They have gone round and said we are liable and will be charged for things that were already there. It’s funny how Seymour’s do the check in report so they don’t note anything down, whereas the checkout report is done by an external company. Why’s that? Oh to find any reason to not give us our deposit back. We moved out because our windows never worked when we moved in. I reported the problem early March stating the windows do not open and we moved out last week of September and still had no indication what was going on with the windows. We have a 1 year old child and to live in a flat where the windows didn’t open was not on. Not only was this illegal as was deemed a fire escape from the fire service, we were not offered any air con units or any fans. The landlord accepted a 25% reduction in rent but what’s that when we were living in a sweat box. A few of our neighbours didn’t have anything nice to say about Seymour’s and I totally see why. I will never ever rent or buy through Seymour’s and I wish I listened to the reviews before we went with Seymour’s.

Lauren · 7 October 2021

★★★★★ 5/5

Trustpilot

Brilliant service from beginning to…

Brilliant service from beginning to end. Ben valued the property within one day of call. Marketing material was impressive and very professionally produced. Property sold at very good price within 4 days. Josh took over from there. He liaised directly with the local solicitor acting on our behalf. He kept in constant contact and kept all parties on board throughout. He accompanied all viewings, as we were unable to be there. He even stepped in and oversaw the house clearance when the company arrived early and we were "parked" on the M25.Superb service. Ultra efficient and totally professional.Great company.

John · 3 October 2021

★★★★★ 5/5

Trustpilot

Whole team worked to see things through.

Phone always answered promptly by someone who knew what was going on. Felt that the whole team was trying to help things through. Once they'd got the sale, having Sandra, the client relationship manager, to make sure everything completed was a huge help.

Brigid · 16 September 2024

★★★★★ 5/5

Trustpilot

Thank You Seymours

Fab team at Seymours, super helpful. Our property fell through due to problems with the buyers. Seymours surpassed our expectations and had another buyer in place and able to proceed within the week. Amazing service, very professional and helped us all the way throughout the process and kept all the plates spinning on our behalf to ensure we completed on schedule. We can't thank the team enough, without them we certainly would not have been able to move home. We would (and have) highly recommend Seymours to anyone wishing to buy or sell their property.

Mark · 31 August 2021

★★★★★ 5/5

Trustpilot

Highly recommended

My experience with Seymour’s has been great from my first contact with them. The team worked hard to get potential buyers through the door which led to finding a buyer.They continue to keep in touch through the selling process to ensure that all goes as smoothly as possible.I highly recommend them.

MISS · 26 April 2024

★★★★★ 5/5

Google

Selling a house isn't something you do everyday and Seymours guided me through every step. There were some difficult stages, when isn't there, but the whole team supported and moved the process along. I heartily recommend them.

Margaret · 16 June 2020

★★★★★ 5/5

Trustpilot

Friendly, Professional, Efficient, Fantastic

The team at Seymours were able to find us a buyer (at asking price) very quickly after a few months with no luck under a different estate agent. Their sales and client relations team are all extremely professional and friendly and explain things in leyman's terms for those of us who have little knowledge of how property sales work! The team looked after us from start to finish and were friendly and approachable throughout, and also helped us to agree on a nice early exchange and completion for our sale. I would thoroughly recommend Seymours if you are looking to buy or sell your property.

Jade · 12 August 2021

★★★★★ 5/5

Trustpilot

We found the service offered by…

We found the service offered by Seymours of Knaphill to be outstanding from start to finish. Their professionalism and attention to detail was second to none and we were delighted with all aspects of their support for our property sale.We would thoroughly recommend their service to others and would certainly engage them again in the future, thank you!

Customer · 23 November 2023

★★★★★ 1/5

Trustpilot

Horrendous experience with Seymours!

Review of Seymours!Have had a bit of an ordeal trying to break a tenancy (that is allowed in our agreement subject to T's & C's). The noise in the property above our rental is affecting my work, sleep, mental health & wellbeing and comfort. In addition the hubbys been furloughed and we need to leave. Have been round and round in circles with a Seymours Property Manager asking for her to contact the Landlord to propose our exit. This is our right as a tenant and we asked early March for the Landlord to be contacted. After emailing twice this week we've been told that the Landlords been contacted and they've asked if we have spoken to our neighbours re. noise. We had to chase for the response, we have repeatedly told Seymours that we have spoken to the neighbours and nothing can be done re. noise due to the make of the building. We have had to repeat ourselves continuously and chase for a response. Update: in the last 24 hours communication has improved. Hubby has gone into the Surbiton office, they've been extremely helpful and have given us more context to the situation which is fantastic because we felt like we were being heard and things are moving in a positive direction.The response below from Seymours was also very prompt and detailed. I hope the good communication can continue.Further update July 2021Communication did not improve unfortunately. Continued to be extremely poor even after the reply to this post. We accepted a tenancy in another property and brought forward our moving date at SEYMOURS instruction as they'd told us they had a tenant needing to move into our property early. Then 7 days before our tenancy was meant to end we were told we'd need to cover the rent for another month as the tenant couldn't move when they'd advised. So we were having to pay rent twice now at SEYMOURS instruction even after informing them that my husband was furloughed.In addition they've returned part of our deposit and without our consent they've taken money from our deposit. Awful experience. Couldn't be less professional if they tried.I will avoid this company in the future and I recommend you let and purchase property elsewhere...

Keri · 29 July 2021

★★★★★ 5/5

Google

Excellent Estates Agents (never thought I'd write that in my life!). John and Jenny were patient, informative and communicative. As first-time buyers we required a fair bit of hand-holding/reassurance and the team did a great job. Wholeheartedly recommend.

Alesha · 16 February 2024

★★★★★ 1/5

Trustpilot

About as bad as an estate agent could be.

Post my separation from my wife 5 years ago, I had to rent a property until I could get the deposit together for a house of my own. Despite being a professional, middle aged man with a 25 year career and a 6 figure salary, I have been treated like some kind of second class citizen by these people due to the fact I’ve been a tenant. I let two properties (both of which were unusual, but were let through seymours, so I had no choice). The first one I was told ‘not to tell the council about the property and I wouldn’t have to pay council tax as it was an annex’. Not only is this illegal, but on the day I moved in, THEY informed the council, meaning I had to pay the council tax anyway. The second property was a new build and had a fair few problems. All of these were reported to seymours, but I had one visit from someone to resolve these and that was it. When checkout came (when I finally bought a new house - NOT through seymours), the checkout was so in favour of the landlord that even minor marks on the wall (EXTREMELY minor!!) we’re pointed out as my responsibility, despite them being acceptable wear and tear due to a 2 year tenancy. They also included photos in the checkout which showed the property as having coats and general ‘stuff’ on the work surfaces despite the fact the house was totally empty when I left. These photos were of the checkout agents stuff, but gave the landlord the impression that I’d left rubbish in the house. Not the case. They also reported stuff like door handle decoration being loose around the handles, despite this being one of my complaints to them as these items hadn’t been fitted properly when I moved in. I’m currently fighting them to get my considerable deposit back, and on speaking to other agents and people who have dealt with them before, it seems they’re known for making it a fight to get your deposit back and really not giving a rats about tenants. I think they need to realise that when it comes to managed tenancies, it’s the tenants that actually pay them, and should stop taking advantage. I’m a very calm, nice guy, but due to the degree of frustration I’ve been through with seymours, I simply cannot even speak to their staff anymore without becoming frustrated and getting snappy. If that’s the result your business ethic has on someone like me, you need to realise just how badly you’re screwing things up. If I don’t get my deposit back within the next week, I’ll be raising a case in the small claims court against them. I’ve genuinely had enough of their crap.EDIT: In response to Seymour's reply below - it's the Woking lettings office.

Col · 5 July 2021

★★★★★ 1/5

Trustpilot

About as bad as an estate agent could be.

Post my separation from my wife 5 years ago, I had to rent a property until I could get the deposit together for a house of my own. Despite being a professional, middle aged man with a 25 year career and a 6 figure salary, I have been treated like some kind of second class citizen by these people due to the fact I’ve been a tenant. I let two properties (both of which were unusual, but were let through seymours, so I had no choice). The first one I was told ‘not to tell the council about the property and I wouldn’t have to pay council tax as it was an annex’. Not only is this illegal, but on the day I moved in, THEY informed the council, meaning I had to pay the council tax anyway. The second property was a new build and had a fair few problems. All of these were reported to seymours, but I had one visit from someone to resolve these and that was it. When checkout came (when I finally bought a new house - NOT through seymours), the checkout was so in favour of the landlord that even minor marks on the wall (EXTREMELY minor!!) we’re pointed out as my responsibility, despite them being acceptable wear and tear due to a 2 year tenancy. They also included photos in the checkout which showed the property as having coats and general ‘stuff’ on the work surfaces despite the fact the house was totally empty when I left. These photos were of the checkout agents stuff, but gave the landlord the impression that I’d left rubbish in the house. Not the case. They also reported stuff like door handle decoration being loose around the handles, despite this being one of my complaints to them as these items hadn’t been fitted properly when I moved in. I’m currently fighting them to get my considerable deposit back, and on speaking to other agents and people who have dealt with them before, it seems they’re known for making it a fight to get your deposit back and really not giving a rats about tenants. I think they need to realise that when it comes to managed tenancies, it’s the tenants that actually pay them, and should stop taking advantage. I’m a very calm, nice guy, but due to the degree of frustration I’ve been through with seymours, I simply cannot even speak to their staff anymore without becoming frustrated and getting snappy. If that’s the result your business ethic has on someone like me, you need to realise just how badly you’re screwing things up. If I don’t get my deposit back within the next week, I’ll be raising a case in the small claims court against them. I’ve genuinely had enough of their crap.EDIT: In response to Seymour's reply below - it's the Woking lettings office.

Anth · 5 July 2021

★★★★★ 5/5

Trustpilot

Caring people

I've being dealing with the Seymours team in the Guildford office (I've dealt with other offices in the past as well) selling my elderly mothers property that I grew up in. The sale was obviously an emotional one as the home has been in the family for nearly 50 years! They weren't just a business, they were people who actually cared for our emotions. Fantastic all round and I couldn't be more appreciative - Thank you so very much.

Boxof · 1 September 2021

★★★★★ 5/5

Google

We've viewed a few properties with Chris from Seymours in the past month and have had such a brilliant experience with him from the first call to meeting in person - I felt compelled to write a review as he's one of the only agents we've had (out of many in Surrey) who has been so helpful and great! For example: I explained on the phone what we were looking for and very soon after, Chris showed us three properties in one afternoon, *all* of which we could see ourselves living in! The house hunt has been rife with having long calls re: criteria but then being sent listings or taken to viewings for places out of our budget or with not enough bedrooms etc, so that fact that he'd clearly listened to what we wanted and booked properties that were practically perfect for us was so refreshing, it felt like he really respected our time and had done his homework on what we wanted. Plus he was very knowledgeable on the properties when we were at viewings also, immediately knowing the answers to all of our questions etc. Chris has always been quick to follow up on viewings without being pushy - we've really gotten the feeling that he wants what's best for us and strikes a lovely balance of professional and friendly, we felt so at ease with him and would really recommend :)PositiveResponsiveness, Quality, Professionalism

Meg · 16 June 2021

★★★★★ 5/5

Trustpilot

Where to start my experience with…

Where to start my experience with Seymours from beginning to the end was very professional and responsive started off with house viewing with Billy a true gem super knowledgeable about the property answered every question asked.Then me and Mrs. Was super impressed with his presentation after our case was dealt by Clarissa who was very responsive to every query raised and picked up call whenever required or called back.We would like to Thank you so very much for being patience with us and dealing with every aspect of enquiries we had. I think we called Clarissa more then our lawyer and she got back to us every time.Thank you Seymours it was great dealing with you Billy & Clarissa thank you for all your hard work towards getting our first property:)

Ahsan · 6 June 2021

★★★★★ 5/5

Google

I just wanted to say a huge THANK YOU to Craig and the team at Seymours. They made the whole process of buying our first house very easy and straightforward. The communication we received was excellent from start to finish. We would highly recommend and we will certainly be using them again should we ever decide to move. Ps thank you for the bottle of bubbly. Lovely touch 😀 Alex & Shaun

Alex · 17 June 2018

★★★★★ 5/5

Google

I have just sold my house through Seymour’s and it was a particularly good and smooth experience. John Flynn led the sale and was extremely helpful. The buyer was found from their existing contacts and all was managed very well. I would have no hesitation in recommending them and am very grateful for their help and their willingness to go the extra mile.

Paul · 16 June 2023

★★★★★ 5/5

Trustpilot

Everything about the service was…

Everything about the service was fantastic. Can't find fault at all, from marketing the property to its final sale. Would happily use Seymours again in the future if the need arose. Would also highly recommend Seymours to others

Gary · 5 November 2024

★★★★★ 5/5

Trustpilot

They sold the house in Three days

They sold the house in Three days! Which is quick by anyones standards.

Michael · 3 August 2023

★★★★★ 5/5

Trustpilot

I used Seymours in Dorking for my house…

I used Seymours in Dorking for my house purchase. Emma kept me up to date throughout the process and always replied quickly to any questions I had.

Claire · 24 February 2022

★★★★★ 5/5

Trustpilot

Superb experience from start to finish

Superb experience from start to finish. Professional, approachable and adaptable to the needs of the client. I have no hesitation giving 5 stars and highly recommended Ian and his team.

Bertie · 1 September 2021