Trusted Agent profile · Surbiton

Hawes and Co Surbiton reviews

★★★★★ Excellent

940 reviews across 2 platforms

67 Victoria Road, Surbiton, KT6 4NR

Hawes and Co's office in Surbiton, at 67 Victoria Road, is rated 4.8 out of 5 across 940 reviews on two platforms, including 341 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

341

Reviews on Google

This office

Trustpilot logo

599

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Hawes and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Surbiton office, from every platform, shown as written. First names only.

5/5

Trustpilot

Strong tenacity and professionalism from Paul Mannell

This relates to my house sale in Wimbledon during 2021, the transaction being handled by Paul Mannell. There was much interest in the house, but finding the right buyer at the right price took time, and required strong dedication to duty and professionalism from Paul - and also communication skills on our regular Skype calls (I am UK non-resident). I have no hesitation in recommending Hawes and Paul to others.

David · 19 March 2022

Agent replied · 13 June 2024

Dear David, thank you for the wonderful five star review and recommendation. We are so pleased to know you had such a brilliant experience with Paul Mannell and that you had such a seamless experience with him in the sale of your home. Best Wishes, Lydia Pickard (Hawes & Co).

5/5

Trustpilot

A big thank you to the team at Hawes &…

A big thank you to the team at Hawes & Co in Raynes Park, in particular Damian. We had a very tricky and lengthy experience trying to move but Damian helped us secure our onward purchase and get us over the line. He was professional, and prompt at replying to queries and keeping us informed which we really appreciated.

Jocelyn · 30 April 2023

Agent replied · 13 June 2024

Hi Jocelyn, thank you for taking the time to leave a fab review! We are very pleased to hear that Damian was able to help you secure your purchase and that he was professional and prompt. Best Wishes, Amy Taylor (Hawes & Co)

5/5

Trustpilot

Damian Anderson at Hawes and Co

Damian Anderson at Hawes and Co, Raynes Park was superbly helpful in securing the property I'm just about to move into. After having a shaky start on my journey (as a first time buyer, I didn't have a clue!), he steered me in the right direction, understood my needs, and went above and beyond what you'd expect from a standard estate agent in helping me get on the property ladder. Many thanks Damian!

Damien · 6 August 2021

Agent replied · 13 June 2024

Hi Damien, thank you for the fantastic review! We pride ourselves on giving an excellent First-Time-Buyer experience and are chuffed to hear you are happy with your new home! Best Wishes, Angus Macleod (Hawes & Co)

5/5

Google

I have recently rented a property from Hawes & Co in Surbition. The team was quite helpful and very patient, especially Rosie and Sarah Cornish. They responded to all my questions very quickly, no hidden fees, all necessary paperwork was online so i only had to travel in once for identity verification after viewing the rental property

JacquiMatooke · 17 June 2023

Agent replied · 16 June 2024

Hiya, thank you for taking the time to leave such a fab review. We are very pleased to hear that the team were helpful, especially Sara and Rosie! Best Wishes, Amy Taylor (Hawes & Co)

5/5

Google

I can't recommend Michael Gibson at Hawes, Surbiton highly enough. I was overwhelmed when he offered to help me, a complete stranger and not currently a client of Hawes, with an issue I was facing. His expertise, pragmatism and humour were greatly appreciated. He really went over and beyond the call of duty. I'd also like to say thank you to Liana at Hawes, Surbiton who thought to introduce me to Michael when she heard about the issue. Both their support helped enormously during a stressful time and it was a wonderful surprise to discover excellence and care alive and well in a small pocket of Surbiton.

ECB · 18 June 2019

Agent replied · 16 June 2024

Thank you for your review we are very pleased you had such a positive experience with Hawes & Co and we will pass on your kind words to Michael.

5/5

Google

Hawes and co are a great and friendly estate agents. Being a first time buyer can be very daunting, but this Estate Agents is the best. Michael Gibson is fantastic! He organises viewings quickly, emails back at speed, always picks up the phone and consistently goes above and beyond. I saw many different estate agents and he really stands out because he puts 100% into his job and I honestly believe he cares about finding the perfect home for someone.

Charlie · 18 June 2019

Agent replied · 16 June 2024

Dear Charlie, thank you very much for your review. We are so pleased we could help you on your start on the property ladder, and hope to be able to help you in the future.

5/5

Google

Absolutely fantastic and professional service from Hawes & Co - Surbiton! Michael,Greg,Liana Thank you very much! We want to say BIG THANK YOU especially to Michael Gibson who was with us throughout the whole process of selling our house in Chessington. Michael worked really hard and was allways there whenever we needed help or advice . Michael is very reliable,trustworthy and professional. Michael you deserve a medal! We highly recommend this Estate Agency to anyone who is looking to buy or sell a property! Thank you Hawes & Co Team- Surbiton !

Anna · 18 June 2019

Agent replied · 16 June 2024

Dear Anna, thank you for your amazing review. The team will be so pleased to hear such positive feedback and we will pass your kind words onto Michael.

5/5

Google

Hawes Estate Agents, Surbiton (we have dealt with the Manager, Greg, and very mainly with Liana Cornock) have been extremely professional, efficient and friendly. Liana, or anyone in her absence, have immediately dealt with our queries, responded to emails and keep us informed of progress. She has made our house buying process as stress free as possible. We dealt with Greg 6 years ago when we sold and purchased properties with Hawes and without knowing I was going to walk into their office he immediately jumped up when I walked in and remembered me and my husband by name. Greg and Liana are a great asset to Hawes.

Erica · 18 June 2019

Agent replied · 16 June 2024

Dear Erica, thank you for your review. We always aim to build good, long lasting relationships with our clients, and this is something Greg was able to demonstrate.

5/5

Google

Absolutely outstanding service from Hawes & Co, Surbiton, in particular Michael Gibson who dealt with my case. There were instances where I emailed Michael on his days off and I was guaranteed a response. An absolute pleasure to work with Michael and Greg who was equally very helpful! I can confidently say that my whole buying process was made much easier and much more pleasant with their help! HIGHLY recommend this agency to anyone looking to buy/sell in Surbiton.

Denisa · 18 June 2019

Agent replied · 16 June 2024

Dear Denisa, thank you very much for your review and we are so pleased you have had such a good experience with Hawes & Co.

1/5

Trustpilot

The singlemost worst company that has…

The singlemost worst company that has ever existed in the world. After 2 months I notice the property was full of mould even my clothes and shoes were getting mouldy, they BROKE THE LAW by not responding to mould issues within 14 days, I went to the branch twice and was ignored and even ushered out of the door. They let other properties in the building to people who stunk the place out with drugs and stole my parcels and I caught them red handed they did not want to listen to any complaints and I was even talked down to my a member of staff when I left. After nearly a month of being ignored by them and with the bullying from residents escalating they were banging on my door and laughing, I was left with no choice but to leave, I have bought all new things like sofa bed, microwave, hoover etc now they say I OWE THEM RENT haha and and are charging me STORAGE because all my belongings are still there,they have ZERO EMPATHY, the sistuation is ENTIRELY THEIR FAULT FOR IGNORING ME. I AM TAKING THEM TO COURT

Paul · 29 October 2024

Agent replied · 24 December 2024

Whilst we appreciate your comments and we are sorry you have felt the need to leave this review, unfortunately due to the contractual management arrangements with the landlord these issues were out of our hands and should be directed towards the landlords own contractors. We wish you all the best with your onward move.

5/5

Trustpilot

Highly recommend Hawes&Co Raynes Park

Highly recommend Hawes&Co Raynes Park for your next property purchase. Antony and the team were excellent - They negotiated the price for our property very efficiently and managed expectations throughout the process with transparent communications.Also, Antony went above and beyond with top recommendations for solicitors and decorators, which were helpful.Very grateful for all the hard work to make this process so smooth and easy. Thank You !!

BC · 20 May 2022

Agent replied · 13 June 2024

Dear BC, thank you kindly for the excellent review and recommendation of our Raynes Park branch. We are so pleased you had such a brilliant experience with Antony and that the process was smooth! Best Wishes, Lydia Pickard. (Hawes & Co)

5/5

Google

Really couldn't have asked for more from Hawes and Co and specifically Liana. We purchased a property through them and despite a lengthy and challenging process, Liana kept us updated at all times and was always proactive in taking any actions she could to move things along. We were really grateful for her professionalism and support.

Anna · 17 June 2023

Agent replied · 16 June 2024

Hi Anna, thank you so much for the wonderful five star review. We're so pleased your experience with Liana at our Surbiton Office was so professional and that she was always proactive throughout the process of your purchase. Best Wishes, Lydia Pickard (Hawes & Co)

5/5

Trustpilot

Professional Realtor

I was recently shown a property at 210 Coombe Lane by Greg Attwood and he was particularly professional.Greg was aware of the finer details of the home whilst not being pushy. He was punctual, knowledgeable about the area and I have no doubt he would he would be a pleasure to work with till the finalisation of a sale.

Win · 9 March 2023

Agent replied · 13 June 2024

Hiya, thanks so much for taking the time to leave such an amazing review. We are very pleased that Greg was professional and extremely helpful! He will also be very pleased to hear this. Best Wishes, Amy Taylor (Hawes & Co)

5/5

Trustpilot

Hawes and Co are the best for local sales!

Damian Anderson was so very helpful and professional when selling our flat. In an uncertain market he managed to get us a very good price and got the sale over the line. The chain was a pain but Damian chased everyone and coordinated solicitors which took all the stress out if it for me. I wouldn’t hesitate to recommend Damian at Hawes and Co.

Ruth · 30 August 2022

Agent replied · 13 June 2024

Hi Ruth, thank you kindly for the wonderful review and recommendation. We are so pleased you had such a brilliant experience selling your flat with Damian and that he managed to make it stress free for you. Best Wishes, Lydia Pickard (Hawes & Co)

5/5

Trustpilot

EXCELLENT - Sarah at Hawes & Co

I am a Search Agent and have recently dealt with this office on a complex transaction. I have over 30 years experience of the London and surrounds property market. Sarah at Hawes & Co Surbiton is an excellent Agent - great communication with a genuine understanding of the industry and how to get things done in a timely and efficient manner. I have no hesitation in recommending her.

Alastair · 18 February 2022

Agent replied · 13 June 2024

Dear Alastair, thank you kindly for the wonderful review! We are so pleased you had such a brilliant experience with Sarah at the Surbiton branch - I will pass on your appreciation! Best Wishes, Lydia Pickard (Hawes & Co)

5/5

Google

After a very strange year of 2020. My cousin and I had to sell my Uncles two flats in Surrey. Hawes and co in Surbiton were superb and extremely helpful and even with the ups and downs of the building work they still looked after us and I would particularly like to thank their manager Sarah Walker who was brilliant. Thank you all. I would highly recommend this company.PositiveResponsiveness, Quality, Professionalism, Value

Nick · 17 June 2021

Agent replied · 16 June 2024

Dear Nick & Ali, thank you for the super review, its great to hear! Best wishes, Max Chapman (Hawes & Co).

5/5

Google

Excellent experience with selling our flat with Hawes & Co in Surbiton ! The team is professional, reliable, helpful, especially Sarah who managed the sale for us, promptly anwsered all our questions and guided us through the process of a sale in England as we live abroad. I would highly recommend Hawes & Co

Mélanie · 22 July 2023

Agent replied · 16 June 2024

Hiya, thank you for taking the time to leave a great review. We are very pleased to hear that the team were professional, reliable and helpful, especially Sarah! Best Wishes, Amy Taylor (Hawes & Co)

5/5

Trustpilot

Professional and personal.

John and Marcus were a pleasure to work with. There were some challenges as we were not in the UK for the sale. They went above and beyond in their duties in helping us with our property from afar. Always communicated in a timely, respectful, and kind manner.We would definitely recommend them.

Jackie · 28 August 2023

Agent replied · 13 June 2024

Hi Jackie, thank you for taking the time to leave an amazing review. We are very pleased to hear that John and Marcus went above and beyond! Best Wishes, Amy Taylor (Hawes & Co)

5/5

Google

Thank you to all at Hawes and Co, in particular Michael Gibson, for your help in selling our Surbiton property. This was a complicated sale with a huge number of interested buyers, but, for you, nothing was too much trouble. Thank you too for monitoring the property when we couldn't and going the "extra mile" to give access to essential contractors. This sale progressed quickly and smoothly. Well done.PositiveResponsiveness, Professionalism

Louise · 24 August 2021

Agent replied · 16 June 2024

Dear Louise, thank you very much for the great review! Best wishes, Max Chapman (Hawes & Co)

5/5

Trustpilot

Excellent experience

Excellent experience with selling our flat with Hawes & Co in Surbiton ! The team is professional, reliable, helpful, especially Sarah who managed the sale for us, promptly anwsered all our questions and guided us through the process of a sale in England as we live abroad. I would highly recommend Hawes & Co

Mélanie · 22 June 2023

Agent replied · 13 June 2024

Hiya, thank you for taking the time to leave a great review. We are very pleased to hear that the team were professional, reliable and helpful, especially Sarah! Best Wishes, Amy Taylor (Hawes & Co)

5/5

Google

This was our first time renting out a property, and from start to finish Hawes & Co have been absolutely wonderful. We originally planned to sell, but the manager and his whole team were so welcoming, professional and knowledgeable that we …

Samantha · 16 December 2025

Agent replied · 12 December 2025

Thank you for taking the time to leave a review for us at Hawes & Co Estate Agents We're happy we could meet your expectations

5/5

Trustpilot

simply the best

i just want to say that Damian and Antony went beyond and above to help me get my mums property sold as it had a short lease,they are highly recommend as they werent just sales people they took time to help my mum and were very caring.A big thank you to you at Hawes and co..I would use them again if i have a property to sell.

Miss · 4 February 2022

Agent replied · 13 June 2024

Hi Elaine, thank you kindly for the lovely review. We are so happy that you successfully sold your mums property and that you had such a brilliant experience with Damian and Antony. Best Wishes, Lydia Pickard.

5/5

Google

Excellent Proffessional and efficient service received from Hawes & Co in Surbiton. They did a lovely profile of the house we were selling, accurate descriptions and inviting photographs of the property. Viewings were arranged promptly and buyers found within a week or so. All communications whether in person, by phone or email were clear consise and helpful. Thank you Sarah Walker and your team.

Helen · 17 June 2022

Agent replied · 16 June 2024

Dear Helen, thank you kindly for the lovely five star review! We are so glad you had such an excellent and efficient experience with Sarah and the team at the Surbiton branch. Best Wishes, Lydia Pickard (Hawes & Co).

5/5

Trustpilot

Very smooth experience, thanks Greg!

Had a very smooth experience buying our first flat, Greg was always very quick with communication (never pestered with too many calls but always quick to respond) and finding us great options lo to visit that ticked all our requirement boxes. Found us our perfect first place to live in & we couldn’t be happier - thank you so much Greg

Connor · 17 September 2022

Agent replied · 13 June 2024

Hi Connor, thank you for the excellent five star review. We're so pleased Greg found you your perfect first home and that you had a seamless experience. Congratulations. Best Wishes, Lydia Pickard (Hawes & Co).

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Hawes and Co's Google reviews

Questions about Hawes and Co Surbiton

How many reviews does Hawes and Co Surbiton have?

Hawes and Co's Surbiton office has 940 reviews across two platforms: 341 on Google, 599 on Trustpilot.

What is Hawes and Co Surbiton's rating?

Hawes and Co Surbiton is rated 4.8 out of 5 across all 940 reviews, and 4.8 out of 5 on Google from 341 reviews.

Has Hawes and Co won any awards?

Yes. In The Trusted Agent 2026 awards: Hawes and Co, Surbiton won Gold.

Where is Hawes and Co's Surbiton office?

Hawes and Co Surbiton, 67 Victoria Road, Surbiton, KT6 4NR.

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