Trusted Agent profile · Surbiton

Hawes and Co reviews in Surbiton

★★★★★ Excellent

938 reviews across 2 platforms

67 Victoria Road, Surbiton, KT6 4NR

Part of Hawes, see every office.

Hawes's office in Surbiton, at 67 Victoria Road, is rated 4.8 out of 5 across 938 reviews on two platforms, including 341 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

341

Reviews on Google

This office

Trustpilot logo

597

Reviews on Trustpilot

This office

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Awards

The Trusted Agent 2026 results for Hawes, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Surbiton office, from every platform, shown as written. First names only.

5/5

Trustpilot

Satisfied customers

We were very satisfied with the service from Hawes for the sale of our flat. Damian was very helpful throughout and kept in contact weekly with updates.

Susan · 13 August 2021

Agent replied · 13 June 2024

Hi Susan, thank you kindly for the review! Great to hear you are very satisfied with our service! Best wishes, Angus Macleod (Hawes & Co)

5/5

Google

I recently had the pleasure of working with Michael Gibson on a matter that became quite tricky towards exchange. Michael was not only pro-active in trying to resolve the situation in the chain for our mutual client, but was able to help with a sense of humour which made a stressful situation a lot more easy to manage. It would be a treat to work alongside him again.

Hannah · 18 June 2018

5/5

Trustpilot

We recently bought an investment flat

We recently bought an investment flat and asked Hawes and Co to find us a tenant. Max and Miranda were very helpful with regard to the letting process and within a week Max had found us very nice tenants. All the rules and regulations were explained to us, communication was excellent and we are very happy with the service we received.

Nina · 10 March 2021

5/5

Trustpilot

Thanks Damian!

Thanks Damian, got the job done and kept us updated throughout the process!

Tom · 20 April 2023

Agent replied · 13 June 2024

Hi Tom, thank you for taking the time to leave a review and for the 5 stars! We are very pleased to hear Damian done a great job and kept you updated throughout the process. Best Wishes, Amy Taylor (Hawes & Co)

5/5

Trustpilot

Damian was really professional and…

Damian was really professional and helpful. Pleasure to work with - really recommend!

Darcy · 5 April 2023

Agent replied · 13 June 2024

Hi Darcy, thank you for taking the time to leave a fab review! We are really pleased that Damian was professional and helpful, he will be very pleased to hear this too. Best Wishes, Amy Taylor (Hawes & Co)

5/5

Trustpilot

Faultless Service

We dealt with Hawes & Co as purchasers. The service was faultless. Paul Mannell was professional, friendly, helpful, but also a genuinely calm and experienced presence throughout the whole process. Would highly recommend.

JPM · 5 February 2024

5/5

Google

Whilst we decided the property was not for us Michael was very friendly, informative and helpful in answering all our questions and provided useful advice moving forward.

Michael · 17 June 2021

Agent replied · 16 June 2024

Thank you for the great feedback! Best wishes, Max Chapman (Hawes & Co).

5/5

Google

Great experience, re: buying with Hawes and Co. Dovy was professional, extremely responsive and an absolute pleasure to work with from beginning to end. Very highly recommended!

Jessica · 17 June 2021

Agent replied · 16 June 2024

Thanks Jessica, that's lovely to hear! Best wishes, Max Chapman (Hawes & Co)

5/5

Google

Liana and the team at the surbiton office were fantastic from start to finish. Liana remained calm and professional throughout which turned out to be a rollercoaster of a purchase due to the current circumstances. She was everything you would hope for in an agent. Thank you for the great service and making the most important purchase we have ever made feel easy.

Elizabeth · 17 June 2020

5/5

Google

We recently bought our first house, which was marketed by Hawes&Co Surbiton. The team at Hawes&Co Surbiton was excellent. Micheal, Samuel and the rest of the team was professional, courteous and worked hard to meet the expectations of both their client and at the same time dealt with our expectations. They were approachable and were brilliant at facilitating the property sale. We would certainly recommend them highly.

Kumudu · 18 June 2018

5/5

Trustpilot

Greg was our first point of contact…

Greg was our first point of contact with Hawes and Company. He was very helpful talking through our positioning the kind of property we were after,and also informative and relaxed when showing us around.Ben has followed up thoughtfully, helping us clarify our way forward. Thank you both!

Stewart · 12 January 2023

5/5

Trustpilot

Sold my house last month with Hawes and…

Sold my house last month with Hawes and Co. Very pleased with prompt professional service. Sarah kept on top of things and ensured everything progressed smoothly.

Sarah · 28 July 2021

Agent replied · 13 June 2024

Hi Sarah, thank you kindly for the great review! We are very happy to hear you are pleased with our service! Best Wishes, Angus Macleod (Hawes & Co)

5/5

Google

Just completed on a sale that went through smoothly thanks to Michael Gibson who was great in moving the matter forward minimising delays and keeping the chain going. We have worked with Hawes and Co for several years both on sales and purchases and have found them to be professional and prompt in their service. All the Best to Michael and Team!! Rachel Philip Solicitor

Rachel · 18 June 2019

5/5

Trustpilot

Excellent help and advice

Have previously used Hawes & Co so knew to expect high level of professionalism. Daughter is first time buyer and Ben has been excellent at helping her during viewings with advice and information.

L · 21 January 2024

5/5

Trustpilot

Outstanding Service

I have been impressed at the professionalism and support provided by Ben Butler and Farah Yaseen at Hawes & Co. Their communication has been excellent as well as their calm approach. Farah, in particular, went over and beyond the call of duty and provided reassurance at every step. From our initial meeting with Ben through to completion, they have been patient, committed and helpful - no hard sell, no pressurised tactics etc everything you would associate with some unscrupulous estate agents, but a more thoughtful and collaborative attitude. I would highly recommend using the professional services of Hawes & Co. Ask for the dynamic duo, Ben and Farah; they make a great team and you will not be disappointed by the experience. Thank you!

Irfan · 10 February 2024

5/5

Trustpilot

I would not hesitate to recommend them , extremely professional!

I found the whole experience of selling my home to be very professional throughout, polite and friendly, I was put at ease and everything was explained to me fully at every step of the way! I felt that nothing was to much trouble and the sale progressed step by step I was being kept informed along the way! I would not hesitate to recommend Hawes.

Mrs · 13 October 2022

Agent replied · 13 June 2024

Dear Mrs Hiscock, thank you kindly for the glowing five star review and recommendation! I'm glad your experience selling your property with Hawes was so professional and that the team were so friendly. Best Wishes, Lydia Pickard (Hawes & Co)

5/5

Trustpilot

Five stars for Hawes and Co of Surbiton…

Five stars for Hawes and Co of Surbiton who did a thoroughly excellent job in guiding me through the stressful house buying process. It certainly helped to have the help of Sarah, Richard,Leanne and the rest of the team, who do a great job in helping you along the path to home ownership. Good job Hawes and Co Surbiton!

Sean · 3 May 2023

Agent replied · 13 June 2024

Hi Sean, thank you so much for taking the time to leave such a wonderful review. We are very pleased that you had a positive experience with our Surbiton branch, especially Sarah, Richard and Leanne! They will be very pleased to hear this too. Best Wishes in your new home, Amy Taylor (Hawes & Co)

5/5

Trustpilot

Liana was amazing throughout the sale…

Liana was amazing throughout the sale of my house. She was much more help than my solicitors, easy to talk to and was very helpful and supportive when things became stressful.

Maria · 27 February 2024

5/5

Google

Great team who helped me purchase my first property. Dovy was very helpful, professional and always kept in touch to make sure everything went smoothly!PositiveResponsiveness, Professionalism

Gnaneswaran · 17 June 2021

Agent replied · 16 June 2024

Thanks for the great review! Best wishes, Max Chapman (Hawes & Co)

5/5

Trustpilot

Good friendly service

Greg Attwood was very helpful and very friendly . Very good experience overall.

Ratchanee · 24 February 2023

Agent replied · 13 June 2024

Hiya, thanks so much for taking the time to leave us 5 stars and a lovely review, We are very pleased that Greg was helpful and friendly with you during the process! Best Wishes, Amy Taylor (Hawes & Co)

5/5

Trustpilot

Very satisfied with the service

Very satisfied with the service. Greg Attwood has been really helpful during the process. He gave a lot of useful recommendations and opinions to me.

Lai · 10 August 2021

Agent replied · 13 June 2024

Hi Lai, thank you kindly for the lovely review! We are glad to hear you are so satisfied with the service you received! Best Wishes, Angus Macleod (Hawes & Co)

1/5

Google

Terrible experience. Very discriminating, both the company and the appalling credit referencing company they used. We had 6 weeks to move out of our current property, and because we had been through hawes and co-before, and rented flawlessly we decided to go through them again. We found a property that we really liked and we went to look at it and put in an offer. We did everything we were asked to do and because Hawes and co use a terrible credit referencing company called ‘legal for landlords’ we were eventually turned down for absolutely no reason whatsoever. I was completely discriminated against because I’m self-employed and have a number of regular jobs as a self-employed person. In the last year I earned £46,000 and my fiance and £19 1/2 thousand pounds, but they would only take six months of bank statements and assumed what I earned over the course of the year instead of looking at a years bank statements. They told me I have only had 22,000 but refused to look at it any further. If they had looked at the other six months to see exactly what I had earned they would have seen the exact amount. They found a CCJ on my fiance‘s credit file that we knew nothing about, and we called the court to find out what it was. The court confirmed this should not have been on his credit file and it is being removed and a letter was sent to prove this, but they refused to look at it and rejected us anyway. This company is rude, Unwilling to listen and unwilling to be objective in any way, even though self employed people’s cases can be different. This whole process took them nearly 3 weeks leaving hardly any time to find a new property and almost left us homeless. It took them two weeks to tell me they needed a second lot of bank statements from me. Two weeks! when we could have been sorting things out but they didn’t bother to tell us. Considering I am in a wheelchair right now and have had an accident and pending a brain procedure, I could’ve done without this level of stress which left both myself and my fiancé nervous wrecks. Also told me my guarantor did not qualify. Despite having over £100,000, some in money, some in stocks and shares she did not qualify because she did not have £17,000 just sat in a current account for 30 days. What a ridiculous load of rubbish. Who keeps £17,000 In the current account! I don’t understand why hawes and co use this horrible, discriminating, unprofessional referencing company, who discriminate good to people for no reason. I could go on and on about the problems I had with hawes and co but you would be reading for a long time. We did not feel respected by them, we feel that a lot of things were not told to us about what was going on and we were misinformed. I have sent an email to them complaining about the situation, but I have been competely ignored. I am appalled by the way we were treated there. I suggest a good professional company in Surbiton you go through chancellors. Smooth, polite and caring and we feel like valued customers.

Mj · 18 June 2019

Agent replied · 16 June 2024

Dear Mimi, we are very sorry that you feel so let down by Hawes & Co and in particular the credit reference company we use. We always aim to give the best customer service and work with our clients, no matter what their circumstances might be. We would very much appreciate your time to discuss in full your experience if not to help you find a new property but to help us to improve our services going forward. Please can I ask you contact us directly at your earliest convenience on 020 8390 6565. We look forward to talking to you.

4/5

Trustpilot

Service from Mahul Patel & Greg Attwood…

Service from Mahul Patel & Greg Attwood is good. They were always available for any advice/queries

Vani · 14 October 2022

Agent replied · 13 June 2024

Dear Vani, thank you for the lovely review of our Raynes Park office. Best Wishes, Lydia Pickard (Hawes & Co)

5/5

Google

I tried to rent a property which wasn't succeeded but the agent Rosie was really helpful in negotiating the terms with the landlord. Thank you Hawes&Co.

Santosh · 17 May 2024

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Hawes and Co

Has Hawes won any awards?

Yes. In The Trusted Agent 2026 awards: Hawes, Surbiton won Gold.

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Tell us what you need and we'll put you in touch. Hawes and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Surbiton.

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