Trusted Agent profile · Surbiton · Surrey
★★★★★
2,042 reviews across 2 platforms
20 Claremont Road, Surbiton, Surrey, KT6 4QU
Part of Dexters, see every office.
Dexters's office in Surbiton, Surrey, at 20 Claremont Road, is rated 4.9 out of 5 across 2,042 reviews on two platforms, including 2,040 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Dexters won in 2026.
Tell us what you need and we'll put you in touch. Dexters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Surbiton.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Surbiton office, from every platform, shown as written. First names only.
5/5
GoogleAlex has been very helpful, communicative and professional. Great customer service from Alex and Dexters.
Dear Roger, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleGreat dealing with Conor , he’s polite , professional and goes out of his way to help and make the process of purchasing your home an enjoyable and easy experience! Thanks Conor!
Dear Natasha, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Kingston Upon Thames Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleMy recent search in Kinston for a property the agent Ty was by far one of the best agents I have dealt with in not just this time round but for as long as I have been dealing renting. After speaking with him for a few minutes, he had an idea of what we were looking for and understood our standards so didn’t waste anyone’s time showing us properties that we wouldn’t like. All the properties that he showed us we loved. Great guy and made this rather stress process very easy for us.
Dear Tommy, Thank you for your review regarding your experience with our Kingston Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleI have recently rented a flat with Dexters. Ben Surman has been a great help in every stage and he is very professional. Highly recommended.
Dear Ozlem. Thank you for taking the time to leave such positive comments about Ben in our Kingston office. We really appreciate feedback and we are pleased to read that you have received 5* service. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleA big thank you to Tom Lelyveld who was amazing in helping with my rental property. He was always very happy to help, polite and more than happy to go the extra mile. 5*
Dear Cheryl, I am writing to say thank you for your kind comments about the service you received from our Kingston Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleAmelia has been great in helping me. She's great at communicating, being sure to listen to my needs and very polite. I would highly reccomend her as an essential to finding your next home.
Dear Isabel, Thank you very much for your great review regarding our Kingston Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleVery good process, Ben is a really fantastic guy who will happily work around you, to get you the information you need as quickly as possible. … More
Dear Nota, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Hayley Marner Customer Relations Team
5/5
GoogleProfessional and very easy to talk with. Jess Steer is a very good agent. Helped us to get our desired flat. Always responsive when asked. Keep it up.
Dear Nathaniel, Thank you for taking the time in providing such lovely comments about Jess in our Kingston office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
1/5
GoogleIncredibly poor service. Gave them so many chances to rectify problems we have encountered. if you want someone to protect your property and your income find another agent. The first tenancy they failed to notice that the tenant didn’t pay for 4 months, failed to inspect the property, ignored complaints from my neighbours and when that ended the property it was wrecked (including grow bags being used to grow cannibis in bedrooms). They apologised and offered me free management for a year, blamed it on the girl looking after my property, found me a new person to deal with and found a tenant. I thought things would be better, this time when the tenancy was broken early they have been obstructive in the least to my gettting money back from my deposit to cover both damages and loss of rent. This is my only income and has left my child and I in a dangerous position financially. I should have never trusted them a second time but I was persuaded to give them a second chance. So foolish!!
Dear Alison, I am concerned to read your review but understand that our Director Jordan Henderson is in contact with you and trying to resolve any issues amicably, however, if you would like to discuss with the team please contact me at customerrelations@dexters.co.uk Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleAs a landlord of a single property I've been very pleased with the service provided by Dexters. Their "Contracts" department has been rather slow on occasion but Sonia De Abreu and her colleagues in their Kingston office have always provided exemplary service and I would therefore recommend Dexters as a letting agent.
Dear Malcolm, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Kingston Upon Thames Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleJoshua is a nice agent, polite and patient.
Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI recently had the pleasure of working with Dexters, and I couldn't be more satisfied with the experience. From start to finish, Bella Briley exceptional service and made the entire process of renting a home smooth and stress-free.
Thank you for leaving a 5 star review. Kind regards, Asma, Customer Relations Team
5/5
GoogleI’ve had the pleasure of Dexter’s helping me with my property hunting journey. I love the way that they curate a list of properties based on your requirements and preferences and then share that with you to choose from. Kelsey has done exactly that for me and I’m grateful.
Dear Samratjit , We really appreciate you taking the time to leave such lovely comments about the Kingston team. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma Chughtai, Customer Relations Team
1/5
GoogleI am appalled at the way that Dexter’s Lettings in Kingston, is treating my friend a single mother due to no fault of her own. Dexter’s have made an error in letting a property, that they should not have let to her. According to them she is the one at fault and she has been passed from one person to another, alwhile the office have been deflecting the issue and not actually helping her or admitting they made an error. According to the manager the person who let her the property, is the top lettings negotiator in the office and knows what she is doing is to a professional level. Dexter’s are trying really hard not to pay out for their error, or resolve this issue where my friend may end up homeless.
Dear Kate, If your friend would like to make a formal complaint, she may do so by contacting us at customerrelations@dexters.co.uk and we will look into this matter on her behalf. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleDexters was very helpful with the sale of our property. Frankie and Nina were very professional and answered our questions patiently. Many thanks for their service.
Dear Ramesh, Thank you for your kind words regarding Frankie and Nina in our Kingston office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleI would like to recognise Nikesh (Nik) from the Kingston office. He was very helpful, knowledgeable and professional. Despite I turned up very late due to a mix up, he waited for me patiently and provided me with an excellent service.
Dear Ahmed, Thank you for your kind comments regarding Nikesh and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
5/5
GoogleI had a lovely experience with seeing some flats with Emily yesterday afternoon. She was both helpful and knowledgeable as well as very patient during our meeting explaining various layouts. I have no hesitation in recommending her.
Dear meemee, Thank you for taking the time to leave a wonderful 5 star Google review. Emily will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
5/5
GoogleThe Dexters lettings team did a great job in helping me find my new home and Thomas Lelyveld is worthy of particular praise. Tom's patience, professionalism and friendly attitude helped me immensely.
Dear Steve, I am writing to say thank you for your kind comments about the service you received from our Kingston Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleJessica Moreno has been very helpful and responsive with our sale, the arranging of viewers went well and she was responsive to all questions.
Dear Keith, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleHannah at Dexters in Kingston was extremely helpful and explained the process in selling our house. Hannah's communications was brilliant throughout the sale. Hannah is a credit to the company.
Dear Miss O'Brien, Having read your review, we would like thank you for your feedback about our Kingston Upon Thames Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleAmelia Davis was professional, pro-active and efficient. Excellent service thus far.
Dear Empower House, Thank you for your great 5 star review, and mentioning your experience with Amelia in our Kingston office. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleBeckie was excellent throughout our renting process and has kept good contact since to check in on our experience. It has been a pleasure dealing with Dexters. Thank you!
Thank you for taking the time to write a review about the great service you received from our Kingston Upon Thames Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleMaisie was a pleasure to deal with, very attentitive, informative and helpful. It made my buying experience very enjoyable. Would 100 percent recommend Maisie to those using Dexters Kingston :)
Dear Paul, Thank you for your review regarding your experience with our Kingston Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleI’m working with Kelsey Hargan and am really pleased with her support, quick response time, and great understanding of the market. She’s made the process smooth and stress-free. Thank you so much, Kelsey!
Dear Olga, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Dexters, Surbiton won Trusted Agent; Dexters, Hampton won Platinum; Dexters, Twickenham won Platinum; Dexters, Isleworth won Platinum; Dexters, St Margarets won Platinum; Dexters, Teddington won Platinum; Dexters, Sunbury On Thames won Platinum; Dexters, Richmond won Platinum.
Tell us what you need and we'll put you in touch. Dexters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Surbiton.
