Trusted Agent profile · Surbiton · Surrey
★★★★★
2,042 reviews across 2 platforms
20 Claremont Road, Surbiton, Surrey, KT6 4QU
Part of Dexters, see every office.
Dexters's office in Surbiton, Surrey, at 20 Claremont Road, is rated 4.9 out of 5 across 2,042 reviews on two platforms, including 2,040 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Dexters won in 2026.
Tell us what you need and we'll put you in touch. Dexters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Surbiton.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Surbiton office, from every platform, shown as written. First names only.
5/5
GoogleJosh was super helpful and a great communicator! Definitely recommend the customer service at Dexters.
Dear Gina, Thank you for your great 5 star review, and mentioning your experience with Josh in our Kingston office. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI had the pleasure of dealing with Joshua Evans whilst searching for a property and he was great to deal with and very helpful. It's a very stressful time searching for a property at the moment and it makes it a bit less stressful when the agents are so lovely to interact with.
Dear Lisa, Thank you for leaving a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleVery cooperative agency. Ethan Umpleby has been particularly attentive to my search priorities!
Dear Nadine, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleFrankie was there for me during the ups and downs of finding the right place for me. He persevered and I have now settled on a property that is perfect for me.
Dear Susan, Thank you for taking the time in providing such lovely comments about Frankie in our Kingston office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
1/5
GoogleAs soon as they male contract with a tenant, they don't care later. Hard to get response to emails and even if they respond they never answer questions properly. Messing up tenants energy account, documentations are wrong. Fed up with them.
Dear Lara, Thank you for your review although I am disappointed to hear your experience with our Kingston office has not been what we would have hoped for. Feedback is really important to us and the Director of the office is keen to discuss your concerns, however I am unable to find your details on our database. Please could you kindly email me at customerrelations@dexters.co.uk and I will ask him to get in touch with you directly. Kind regards, Asma, Customer Relations
5/5
GoogleSonia was great. She helped us get a let completed during the COVID-19 pandemic and was helpful throughout. Nothing was too much trouble and she responded to all text', emails and calls immediately.
Dear Leon, Thank you for taking the time in providing such lovely comments about Sonia in our Kingston office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Hayley Marner Customer Relations Team
5/5
GoogleI have recently had the pleasure of working with Joshua Evans, and I must say that his professionalism and expertise were exceptional. He went above and beyond to ensure that all my queries were addressed promptly and effectively, making the entire process seamless and stress-free.
Dear Marta, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
5/5
GoogleAlex Fraser is a professional and knowledgeable agent. Genuinely went the extra mile to help customer on house hunting.
Dear Yu, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleEla is fantastic. She is efficient, friendly and so helpful with my enquiries. She informs me promptly on properties that may suit my needs.
5/5
GoogleWe have been able to find our ideal place to live in a very short amount of time. I’d like to thank Harley for his help and for making the whole process very smooth.
Dear Angeline, Thank you very much for your great review regarding our Kingston Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleI dealt with Harley Baker and he was above and beyond helpful and really made this an easy process for us. He responded to everything so quickly and we really appreciate all his help
Dear Zoe, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Kingston Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleI was helped by Conor Hayes @ Dexters Kingston, who has been very professional and efficient in coordinating between the two parties of the sale. The whole process has been quick and hassle free.
Dear Qinkan, Thank you for your review regarding your experience with our Kingston Upon Thames Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleAlex is friendly and nice. He provides us updates and follows up with our process every day.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleBella provided exceptional service! She was not only incredibly professional but also extremely responsive, making the entire process smooth and stress-free. Her attention to detail and dedication truly stood out. I couldn't have asked for a better experience. Highly recommend!
Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
5/5
GoogleI have been corresponding with Bella who has been extremely helpful and provided me with all the information and support I need. Thank you for all help and look forward to continuing to work with you
Dear Ruby, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
GoogleTaylor has been really helpful on my search for a flat
Dear Poppy, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleVery efficient and takes care of the clients. Maddie Waterman was exceptionally good at notifying me of the latest properties and deserved a mention. Thank you!
Dear Kai, thank you for your 5* review. We are thrilled to read that you have had a brilliant experience with Maddie in our Kingston office. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleExceptional, capable, and amiable assistance. Alex Fraser proved to be remarkably supportive and polite; our gratitude knows no bounds! He consistently attended to our needs, promptly addressing every inquiry. His service is outstanding, making him a valuable asset to Dexter’s Kingston team. I highly recommend his services 😊 …
Dear Caner, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Alex, and hope we can help again in the future. Kind regards, Asma, Customer Relations Team.
1/5
GoogleMany of the adverts of houses for sale are fake. The houses were sold long ago but they keep you on the phone to take your details and then spam you with run down properties
Dear Laura, I am sorry to read your comments and would like to look into this further for you. If you could please contact me directly with more information at customerrelations@dexters.co.uk and I can ensure that this is investigated by the appropriate person. Kind regards, Asma
5/5
GoogleOutstanding service from Dexters Kingston. Especially Jessica who kept us updated almost daily. Very professional . Highly recommend
Dear Neville, Thank you for your kind comments regarding the Kingston team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleAmelia is very responsive and professional. She replied to my every emails promptly and pro-actively sourced apartments according to my criteria. I would recomment her to my friends.
Dear KW Mui, We are pleased to read you received a five star service from Amelia in our Kingston office. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Evie Fisher Customer Relations Team
5/5
GoogleJordon is very helpful and professional. Making the process quick and easy for me. … More
Dear Deary, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleThank you to Chloe to find a house. It was a pleasure for me to make this deal with you. You are doing your work in a very professional and honest way. Thats very sympathical.
Dear Daniel, I am writing to say thank you for your kind comments about the service you received from Chloe at our Kingston Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Mollie De-la-haye Customer Relations Team
5/5
GoogleDexter’s have really gone above and beyond helping me with my search for a rental property. Alex F. has been so great and personable making the whole experience a lot easier and it really feels like my preferences have been listened to.
Dear Theya, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Dexters, Surbiton won Trusted Agent; Dexters, Hampton won Platinum; Dexters, Twickenham won Platinum; Dexters, Isleworth won Platinum; Dexters, St Margarets won Platinum; Dexters, Teddington won Platinum; Dexters, Sunbury On Thames won Platinum; Dexters, Richmond won Platinum.
Tell us what you need and we'll put you in touch. Dexters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Surbiton.
