Trusted Agent profile · Surbiton · Surrey

Dexters Surbiton reviews

★★★★★ Excellent

2,042 reviews across 2 platforms

20 Claremont Road, Surbiton, Surrey, KT6 4QU

Part of Dexters, see every office.

Dexters's office in Surbiton, Surrey, at 20 Claremont Road, is rated 4.9 out of 5 across 2,042 reviews on two platforms, including 2,040 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Dexters won in 2026.

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4.9 / 5

2,040

Reviews on Google

This office

Reviews

Every review we hold for the Surbiton office, from every platform, shown as written. First names only.

5/5

Google

We both want to thank Adele Walsh who helped us to quickly sort a problem with our property. She was super efficient and very reliable. We both think that Adele should be training the staff. Please thank her.

Ray · 24 May 2021

Agent replied · 28 October 2023

Dear Ray, Thank you for your kind words regarding Adele and our Kingston office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

Josh is my agent he helped me very much in letting a apartment with in my budget

Sai · 7 October 2023

Agent replied · 28 October 2023

Dear Sai, We appreciate you taking the time to leave a great review regarding your experience with Josh, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

It is very lovely to work with Amelia Davies and grateful that she is taking care of my case. She is very responsive. She shows her passionate to help her prospective clients, like me, in keep searching the "right" apartments for me. I am appreciated of being kept updated of the latest property market by Amelia. She knows very well of her clients needs. She also shows her professionalism in residential market.

S · 22 March 2023

Agent replied · 28 October 2023

Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

We deal with dexters Kingston daily at the lettings hub and it’s always a pleasure when they call! Josh is always kind and lovely to speak to! 10/10

Ellie · 28 October 2022

Agent replied · 28 October 2023

Dear Ellie, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Amazing letting agents! Amelia has been a great help in finding me a great flat. Definitely recommend to Dexters for anyone looking for friendly service and great properties!

Kate · 28 October 2022

Agent replied · 28 October 2023

Dear Kate, It’s great to hear that you have had a brilliant experience with our Kingston office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I would 100% recommend this estate agents. Paul is looking after us whilst we are in the property and he is super lovely. Renting and moving can be stressful but all the team I have spoken to in Dexter’s make it a smooth as possible.

Becky · 10 December 2018

Agent replied

Dear Becky, Thank you very much for your great review regarding our Kingston Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Sam Farnan Customer Relations Team

5/5

Google

Great and proactive agents. My letting agent Alex has been very clear and easy to communicate with and making sure all the questions are answered. Highly recommend.

Sricharan · 2 December 2022

Agent replied · 28 October 2023

Dear Sricharan, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

We experienced an excellent, professional service from all members of the sales team at Dexters in Kingston when selling our property. In particular Conor Hayes who was absolutely amazing throughout the whole process! He kept us updated and …

Sam · 13 February 2021

Agent replied

Dear Sam, We are delighted that you took the time to leave such a fantastic review which the Kingston team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

Jushua Evans is a very keen and able estate agent who listens to his client's needs attentively.

Mehrnaz · 30 September 2023

Agent replied · 28 October 2023

Dear Mehrnaz, We really appreciate you taking the time to leave such lovely comments about Joshua. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Nigel in Dexters, was incredibly helpful in getting us in our new flat. We were worried we wouldn't meet the criteria and Nigel talked us through the process and followed up with us daily until we were accepted. He was professional, friendly and did a great job!

Matilda · 23 September 2024

Agent replied · 23 October 2024

Dear Matilda, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma

5/5

Google

Alex was very professional on trying to find a property for us, suggesting new properties on the market and arranging viewing based on my availability. Recommended

Carmelo · 1 January 2023

Agent replied · 28 October 2023

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

We would have no hesitation in recommending Dexters in Kingston. The staff, in particular Kirk and Ben, have gone above and beyond to help in what should have been an easy sale but turned into a very protracted one. At all times they kept … More

Sam · 29 October 2017

Agent replied

Dear Sam, We are delighted to read that our Kingston Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team

5/5

Google

Our estate agent Amelia has been fantastic. She's really looked after us and got us viewings as soon as any properties she thought we would like were available with Dexters. She also put up with us calling every 5 mins and asking tonnes of … More

Kate · 29 October 2017

Agent replied

Dear Kate, I am writing to say thank you for your kind comments about the service you received from our Kingston Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team

5/5

Google

Joshua is amazing and has been so amazing thank you for being there and helping me and my daughter

Kirsty · 30 July 2023

Agent replied · 28 October 2023

Dear Kirsty, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Ela was super helpful on showing interesting houses, ended not renting with them, but enjoyed the readiness and attention.

Giovanni · 30 July 2023

Agent replied · 28 October 2023

Dear Giovanni, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Many thanks to Conor at Kingston branch for successfully selling our flat. From point of valuation to completion, Conor provided a quick & efficient service at all times and we would definitely use Dexters again.

Lynda · 28 October 2021

Agent replied · 28 October 2023

Dear Lynda, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team

5/5

Google

Charlotte Nugent was my property manager. Charlotte and her team were brilliant, great, friendly, extremely quick and helpful. Charlotte went extra mile to explain and offer advice when I needed. She was fantastic, very reliable and very kind and I would recommend her service.

Karolina · 15 March 2019

Agent replied

Dear Karolina, We are delighted to read that our Kingston Upon Thames Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Quick friendly professional service, a huge thank you to Joshua Evans for going above and beyond. Would definitely recommend 10/10

James · 30 June 2023

Agent replied · 28 October 2023

Dear James, Thank you for taking the time to leave a wonderful 5 star Google review. Joshua will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Sonia and her team provide an exceptional 5* service. I've worked with them for many years letting property. Highly recommended.

Jonathan · 30 June 2023

Agent replied · 28 October 2023

Dear Jonathan, We really appreciate you taking the time to leave such lovely comments about Sonia and the Kingston team. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Kingston team in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Joshoua was our agent from Dexters Kingston to present a property, knowledgeable with professional manner. Big well done to him👏👍 …

Farhad · 31 May 2023

Agent replied · 28 October 2023

Dear Farhad, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our XXX office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I had the pleasure of working with Kelsey Hargan at Dexter's Kingston office, and I couldn't be happier with the service. Kelsey provided swift and efficient assistance in finding a rental flat, showcasing professionalism and expertise. Highly recommend her for anyone needing fast action in renting a property. Thank you, Kelsey, and Dexters Kingston Office!

A · 27 April 2024

Agent replied · 25 August 2024

Dear A Zk, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma, Customer Relations Team

5/5

Google

Can say only great things about Dexters, and this particular branch. They literally found me a place in 5 working days, and we are now 90% through with all paperwork, so this is very likely to happen. High level of professionalism, always prompt replies to my mails and phone calls, nothing to complain about! In particular, I've been working with James Antonio, but everyone from the agency has been very helpful.

Andrea · 22 March 2023

Agent replied · 28 October 2023

Dear Andrea,We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Amelia and team have been super helpful and incredibly efficient. Amelia, in particular, has made the letting process as smooth as possible. Would certainly get my recommendation.

C · 28 October 2022

Agent replied · 28 October 2023

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

These agents have the best service: friendly, hardworking people with a lot of options for you! Special thanks to Jack for his excellent attitude and disposition.

Agustin · 2 December 2022

Agent replied · 28 October 2023

Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma Chughtai, Customer Relations Team

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Awards

The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Yes. Dexters won Trusted Agent in The Trusted Agent 2026 awards.

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