Trusted Agent profile · Surbiton · Surrey

Dexters Surbiton reviews

★★★★★ Excellent

2,042 reviews across 2 platforms

20 Claremont Road, Surbiton, Surrey, KT6 4QU

Part of Dexters, see every office.

Dexters's office in Surbiton, Surrey, at 20 Claremont Road, is rated 4.9 out of 5 across 2,042 reviews on two platforms, including 2,040 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Dexters won in 2026.

Google logo

4.9 / 5

2,040

Reviews on Google

This office

The Trusted Agent logo

4.5 / 5

2

Reviews on The Trusted Agent

This office

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Awards

The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Surbiton office, from every platform, shown as written. First names only.

5/5

Google

i had an amazing experience with Taylor McNeil when looking for properties to rent in Kingston and cannot recommend him enough. he was super responsive and kind when answering my questions and even sent over more properties for me to look at that suited my preferences! super thankful i had the chance to experience his service :)

Violet · 27 April 2024

Agent replied · 25 August 2024

Dear Violet, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Google

Kelsey Hargan was extremely helpful and quick to respond. Once we start looking again I'm going to ask for her help specifically.

Nadim · 30 June 2023

Agent replied · 28 October 2023

Dear Nadim, Kelsey will be so thrilled to read your kind comments. Thank you for taking the time to leave a fabulous 5 star review. Kind Regards. Asma Chughtai, Customer Relations Team

5/5

Google

Great service as always. Kelsey is very profesional and was very supportive thought the process of funding our new home. Many thanks!

Nikolay · 30 June 2023

Agent replied · 28 October 2023

Dear Nikolay, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Kelsey has been a tremendous help in our property hunt by recommending suitable properties and providing valuable market insight, I would highly recommend Kelsey!

Abs · 1 May 2023

Agent replied · 28 October 2023

Dear Abs, Thank you for taking the time to leave a wonderful 5 star Google review. Kelsey will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

4/5

Google

Charlotte Nugent was managing our property and was really helpful whenever we had an issues or concerns. Also we had Penny Clarke who intervened and solved out really quick a delicate problem we had with our gas supply during the winter which was much appreciated.

Vlad · 19 September 2019

Agent replied

Dear Vlad, We are really pleased to read your positive review regarding the service from our Kingston Upon Thames Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Very good process, Ben is a really fantastic guy who will happily work around you, to get you the information you need as quickly as possible. So far having a really great experience with them, looking forward to settling the agreements and moving in!

Nota · 9 February 2020

Agent replied

Dear Nota, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Hayley Marner Customer Relations Team

5/5

Google

We have had a brilliant experience working with Dexters Kingston. The service we have received from Amelia Davis has been excellent! She is … More

Anvee · 22 March 2023

Agent replied · 28 October 2023

Dear Anvee, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Kelsey Hargan is an excellent focused letting agent and we have been served well by her.

Intechem · 22 November 2023

Agent replied · 21 March 2024

Dear Intechem Polymer Systems, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Emily was very professional , worked around our personal needs and produced first class pictures .

Paul · 22 November 2023

Agent replied · 21 March 2024

Dear Paul, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Jessica Moreno was a superb agent, she gave great service and knowledge of the kt1 and kt2 area and also was punctual and accurate with her information. Highly recommended!!

Bill · 28 October 2022

Agent replied · 28 October 2023

Dear Bill, Thank you for your review, and mentioning your experience with Jessica in our office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Big thanks to Alex who helped me out over March; lovely, down to earth guy with great customer service and expertise. Had a great experience with Dexters overall. :)

Bethan · 28 October 2022

Agent replied · 28 October 2023

Dear Bethan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Thank You Taylor for a fabulous viewing, we loved the house. Kind Regards Debby and Keith Tomlinson

Debby · 24 October 2023

Agent replied · 28 October 2023

Dear Debby, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Jessica Woods was professional and friendly helping me to find the house after understanding my needs, thank you!

Adam · 28 September 2023

Agent replied · 28 October 2023

Dear Adam, Thank you for your kind comments regarding Jessica and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

My housemates and I had a very smooth process which was handled by Ashley Peters. From initial viewing through referencing and then the signing of the tenancy agreement, Ashley was there to answer and questions or queries about whatever we brought up.

Sean · 3 August 2020

Agent replied

Dear Sean, We are delighted that you took the time to leave such a fantastic review which Ashley and the Kingston team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

I have had a good experience with Dexter, Jack has been really helpful in helping me find the right rental property for myself and my small dog:)

Yingli · 1 January 2023

Agent replied · 28 October 2023

Dear Yingli, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Hannah dealt with us in buying our first house. I just want to say a massive thank you to Hannah Berry for being so helpful and professional during my dealings with Dexters. I would highly recommend them to anyone looking to sell their house.

Louie · 31 October 2019

Agent replied

Dear Louie, Thank you for your review regarding your experience with our Kingston Upon Thames Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

My parents been looked after Paul Ford form Dexters, he was very caring and helpful all the way, a brilliant image to the company and surely one of the reasons my parents continue to stay in that flat, not to loose his care, so thank you Paul.

Lara · 10 December 2017

Agent replied

Dear Lara, Thank you for your review regarding your experience with our Kingston Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Team

5/5

Google

We have been using Dexters for many years to manage our rental properties in Kingston. Stacie Pardoe has been managing for us and we are extremely happy with the service she provides. She keeps on top of everything, keeps us informed, and … More

Tara · 29 October 2019

Agent replied

Thank you for your review regarding your experience with our Kingston Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team

4/5

Google

The team at Dexters were really helpful and kind to us from the start. They were very fast with replying to emails and calls. I felt comfortable asking about things I didn’t quite understand about, they were very friendly and I recommend their services. Jessica Woods in particular has been keeping us up to date and giving us helpful details on the complications we have come across.

Lizzy · 26 August 2023

Agent replied · 28 October 2023

Dear Lizzy, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our Kingston office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Alex was kind and tried to look for the best property for me. I was really satisfied with his support.

JD · 30 July 2023

Agent replied · 28 October 2023

Dear JD, Alex will be so pleased to read your kind comments. Thank you for taking the time to leave a 5 star review. Kind Regards, Asma Chughtai, Customer Relations Team

5/5

Google

My experience with Joshua Evans has been very good. He is professional, pleasant and not too pushy!

Angela · 14 October 2023

Agent replied · 28 October 2023

Dear Angela, Thank you for your kind comments regarding Joshua and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Amelia has been responsive right from start. Quick on sending me details of new properties on listings regularly. I value her service and efficiency.

Kaajal · 1 April 2023

Agent replied · 28 October 2023

Dear Kaajal, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Thank you Sonia for your fantastic service. You are brilliant! You have looked after my interest and I fully recommend your services.

Hemachandra · 31 May 2023

Agent replied · 28 October 2023

Dear Hemachandra, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Highly recommended! A very smooth renting process, Ashley was incredibly helpful and assisted in every step of the way being communicative and understanding. When I had to drop by the office Ashley immediately helped me. A very professional agency with extremely professional people!

Philip · 9 February 2020

Agent replied

Dear Philip, Thank you for taking the time in providing such lovely comments about Ashley in our Kingston office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Hayley Marner Customer Relations Team

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Questions about Dexters Surbiton

Has Dexters won any awards?

Yes. In The Trusted Agent 2026 awards: Dexters, Surbiton won Trusted Agent; Dexters, Hampton won Platinum; Dexters, Twickenham won Platinum; Dexters, Isleworth won Platinum; Dexters, St Margarets won Platinum; Dexters, Teddington won Platinum; Dexters, Sunbury On Thames won Platinum; Dexters, Richmond won Platinum.

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Tell us what you need and we'll put you in touch. Dexters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Surbiton.

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