Trusted Agent profile · Surbiton, Surrey

Dexters Surbiton reviews

★★★★★ Excellent

2,042 reviews across 2 platforms

20 Claremont Road, Surbiton, Surrey, KT6 4QU

Part of Dexters, see every office.

Dexters's office in Surbiton, Surrey, at 20 Claremont Road, is rated 4.9 out of 5 across 2,042 reviews on two platforms, including 2,040 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Dexters won in 2026.

Google logo

4.9 / 5

2,040

Reviews on Google

This office

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4.5 / 5

2

Reviews on View Agents

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Awards

The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Surbiton office, from every platform, shown as written. First names only.

5/5

Google

With the help of Dexters we have found a great new student house for the next academic year. Ethan was a great contact for us with close communication and always a friendly and helpful attitude. THANKS ETHAN!

Morwenna · 31 May 2023

Agent replied · 28 October 2023

Dear Morwenna, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I’ve been renting my flat in Kingston through Dexters for several years now. Sonia is always great to deal with. Any problems are dealt with quickly and efficiently and I always feel like I’m in safe hands!

Nicola · 31 May 2023

Agent replied · 28 October 2023

Dear Nicola, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

We had a wonderful experience with our letting consultant, Kelsey Hargan. She is very caring, very committed and very hardworking. She pays full attention to our requirements and tries to find us the right property. I really appreciate that she always closely follow up on our comments after every property viewing, and gives us her best recommendation. I am very happy with the services provided by Kelsey. She deserves a rating of 5*****!

Ling · 14 March 2024

Agent replied · 25 August 2024

Dear Ling, Thank you for your kind comments regarding Kelsey and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team

5/5

Google

New to the country, first time renting, first time dealing with real estate agents. Awesome people, very helpful, especially Ben Surman, who was with us throughout the whole process, and was quick to respond to our needs. I really recommend Dexters to anyone out there looking for a great place to call home!!

Manal · 10 June 2021

Agent replied

Dear Manal, Thank you for your review, and mentioning your experience with Ben in our Kingston upon Thames office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind Regards, Louise Smith Customer Relations Team

5/5

Google

Harvey Barton has been very patient with me as a picky buyer. He displays professionalism and provides the information I need in a timely manner. I would highly recommend him.

Juan · 22 November 2023

Agent replied · 21 March 2024

Dear Juan, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Stacie has been an ABSOLUTELY amazing property manager till present. She's been so helpful and really has helped me with any issues that I have had in regards to our flat. She's such a lovely pleasant person to talk to and always listens and helps to the best of her knowledge. Definitely recommend the whole team a Kingston too.

Rina · 12 August 2019

Agent replied

Dear Rina, Thank you for taking the time to write a review about the great service you received from our Kingston Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Kelsey was very accommodating (pun intended!) and met us at short notice. She was cheerful and informative without being too pushy - ideal! Thanks

David · 28 March 2024

Agent replied · 25 August 2024

Dear David, Thank you for taking the time to rate your service with Kelsey. Kind regards, Asma, Customer Relations Team

5/5

Google

Ben and Jack from Dexters Kingston were really friendly, helpful and attentive to my rental requirements, particularly with the fact that I have a dog. Trying to find a property /landlord that is willing to accept dogs is far and few … More

Sandra · 28 October 2022

Agent replied · 28 October 2023

Dear Sandra, Thank you for taking the time to leave a wonderful 5 star google. Ben and Jack will be so pleased to read your lovely review. Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. We hope to be able to assist you again in the future. Kind regards Asma Chughtai Customer Relations Team

5/5

Google

I am currently searching for a buy to let and Conor Hayes has been superb. He has been super professional, patient and pro-active, nothing has been too much trouble! I will be recommending Conor and the Dexters Kingston team to friends and family.

Ben · 28 October 2022

Agent replied · 28 October 2023

Dear Ben, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

As students we found it difficult to find a property at first which included everything we needed. However, Ben was extremely helpful and got everything sorted for us very quickly. His communication and professionalism made everything a lot smoother. We would definitely recommend!

Aimee · 28 October 2022

Agent replied · 28 October 2023

Dear Aimee, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I inquired about a property in Kingston and Maddie was very approachable and accommodating. She made everything run smoothly from booking for a viewing to viewing the property to leasing it to us. It indeed was an experience. She made me … More

Anthea · 28 October 2022

Agent replied · 28 October 2023

Dear Anthea, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I recommend the agency because I had a pleasant and successful experience with them. Everything is clearly organized, answer all questions, do not disappear and are always ready to help. Jordon worked with us, but I dare say that all agents are professionals

Владислав · 28 October 2022

Agent replied · 28 October 2023

Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

A big thank you to Dexter team in Kingston especially Amelia and Sonia who made the whole process of renting and finding the right property stress free, their professionalism and knowledge of the property market was second to none. I would … More

Kevin · 28 October 2022

Agent replied · 28 October 2023

Dear Kevin, Thank you for your review, and mentioning your experience with Sonia and Amelia in our Kingston office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

The sales team, led by Anthony, have been hugely impressive. Jessica has been my main point of contact for the sale of my property and purchase of my next home. She has been professional, reliable and incredibly accessible. A safe pair of hands!

Lorna · 28 October 2022

Agent replied · 28 October 2023

Dear Lorna, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

The team in Dexters Kingston has been a great help in sorting out our relocation process. Josh is very proactive and constantly update me on new properties and follow up. Thank you for all you assistance. You have a return customer!

J · 1 January 2023

Agent replied · 28 October 2023

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Mustafa has been extremely helpful in my property search, going above and beyond to show me around potential properties and explain the local property market to me. He has been polite and courteous, and very patient with all my questions!

Emma · 31 January 2023

Agent replied · 28 October 2023

Dear Emma, Thank you for leaving a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I have really appreciated the help of Joshua Evans in finding properties to rent. He is highly professional, has kept great communication, and directed me towards suitable properties according to my requirements. Thanks Joshua!

Ellie · 30 July 2023

Agent replied · 28 October 2023

Dear Ellie, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

We would like to say a big thank you to Amelia for her assistance! She helped us out with all the documents and made it much easier for us to move into our new flat!

Joanna · 30 June 2023

Agent replied · 28 October 2023

Dear Joanna, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Emily has been fantastic throughout the entire process. She has supported with advice and strategy, and ultimately got me an offer in a short period of time. She’s been great at communicating and always available when needed!

Sophie · 1 May 2023

Agent replied · 28 October 2023

Dear Sophie, Thank you for your great 5 star review, and mentioning your experience with Emily in our Kingston office. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Emily was exceptional in handling the house purchase. Very easy to talk to and kept us informed all the way through the process. Highly recommend.

Sai · 22 February 2024

Agent replied · 21 March 2024

Dear Sai, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Emily, and do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team

5/5

Google

Highly recommend Dexters Kingston. They have been incredibly helpful and engaging throughout the process of buying. In particular, Jessica Moreno and David Fisher. Jessica was really knowledgable about the area and is very quick to respond … More

Alice · 22 March 2023

Agent replied · 28 October 2023

Dear Alice, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Joe Syrett is an extremely goof estate agent, I wouldn't want to work with anyone else!

Jack · 4 August 2024

Agent replied · 25 August 2024

Dear Jacl, Thank you for your kind comments regarding Joe and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team

5/5

Google

Amazing experience with Mustafa who supported and advised me on my property search. Mustafa was very professional and efficient, communicating and updating me throughout the process. Mustafa is an asset to the team and he is definitely the go-to man at Dexters!

Jemile · 28 October 2022

Agent replied · 28 October 2023

Dear Jemile, Thank you for your kind comments regarding Mustafa and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I had the pleasure of dealing with Amelia Davis whilst on my property hunting journey! She handled everything with such a professional and kind manner, which made the whole process smooth sailing! It was a pleasure dealing with dexters and especially Amelia!

Laura · 28 October 2022

Agent replied · 28 October 2023

Dear Laura, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

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Questions about Dexters Surbiton

Has Dexters won any awards?

Yes. In The Trusted Agent 2026 awards: Dexters, Surbiton won Trusted Agent; Dexters, Hampton won Platinum; Dexters, Twickenham won Platinum; Dexters, Isleworth won Platinum; Dexters, St Margarets won Platinum; Dexters, Teddington won Platinum; Dexters, Sunbury On Thames won Platinum; Dexters, Richmond won Platinum.

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