Trusted Agent profile · Surbiton, Surrey
★★★★★
2,042 reviews across 2 platforms
20 Claremont Road, Surbiton, Surrey, KT6 4QU
Part of Dexters, see every office.
Dexters's office in Surbiton, Surrey, at 20 Claremont Road, is rated 4.9 out of 5 across 2,042 reviews on two platforms, including 2,040 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Dexters won in 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Surbiton office, from every platform, shown as written. First names only.
5/5
GoogleSonia De Abreu and her team have served us well over a number of years as our letting agents. They respond to our concerns promptly and efficiently. Our impression is that Sonia runs a tight ship.
Dear Jojo, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleDexters has been managing our rental for many years and we have always had amazing service. We are very happy with the service Sonia is providing. We know we can leave everything in her competent hands.
Dear Jean, Thank you for your kind comments regarding Sonia and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
4/5
GoogleAlex Fraser was very helpful in my search for a flat as he alerted me with the available properties that fit within my budget. I eventually found a property with another agency, but I was impressed with Alex kindness and responsiveness.
Dear Rosalena,Thank you for your great 5 star review, and mentioning your experience with Alex in our Kingston office. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleThe new young lady Bella is amazing . Professional and friendly . A good asset to your company .
Dear Belinda, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
GoogleAlex Fraser was the agent that helped throughout the renting process. Very professional and efficient, he sorted out all the details and was able to work through the inconveniences and mistakes made along the way. Overall, I had a great experience working with dexter and Alex as an agent, would highly recommend.
Dear Lydia. Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleKelsey was in constant communication with us and helpful. Thank you very much.
Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
GoogleTaylor was amazing in helping us with the whole process and dexters teams have been advising us through out the whole process . Thanks again team !
Dear Harveen, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team.
1/5
GoogleLooking to RENT These guy's are the worst. They have a habit of doing block impersonal viewing followed up by a call saying they have a lot of interest in the property so would you like to increase you offer. Great if you want to pay the most for a property and drive up housing costs in times of economic uncertainty. Absolute typical estate agent a-holes. Never use these scumbags
Dear Jaime, Thank you for your review although I am disappointed to hear your experience with our Kingston office has not been what we would have hoped for. Feedback is really important to us and the Director of the office is keen to discuss your concerns, however I am unable to find your details on our database. Please could you kindly email me at customerrelations@dexters.co.uk and I will ask him to get in touch with you directly. Kind regards, Asma, Customer Relations
5/5
GoogleI didn't rent my house with this agency but would like to say a big thank you Joshua Evans for all support as always trying to find a property for me and be updated with my situation. All the best and thanks 👍👍 …
Dear Paulo, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleOur agent Amelia is very helpful in searching the right flat for us and a cat! She helped to share video viewings with us as we are not in the UK at the moment. Can’t wait to find a perfect flat with her soon!
Dear Cherrie, Thank you for taking the time to leave a review regarding your experience with Amelia in our Kingston Upon Thames office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Enjoy your new home. Kind regards, Asma Chughtai, Customer Relations Team
5/5
Googlethanks Katrina for the help with the purchase amid many tight deadlines. We are happy with what she helps in the whole process as she is extremely responsive and works an extra mile in communicating with the seller and seller's solicitor. I … More
Dear Tsz, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleWe dealt with Conor who has been an absolute star from start to finish. He was efficient, professional and just generally an all round nice guy- he made the buying process stress free and we're looking forward to moving in next week! Highly recommend
Dear Clare, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleWe found a new house to rent through Dexters Kingston. Amelia and Alex were super helpful. They got back to us instantly with any updates they had, processed our data speedily and helped us to sort out all the details. Excellent service. Thank you!
Dear Claudia, Thank you for your 5 star review, and mentioning your experience with Amelia and Alex in our Kingston office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team
5/5
Googlecan't say enough positive things about our experience with our estate agent Josh at Dexters Richmond. From the moment we started our search for a flat, they were incredibly helpful and efficient. Josh not only helped us find the perfect flat at 22, Trafalgar 15 but also managed to finalize the entire process in less than three days. His dedication to ensuring a smooth and speedy transaction was impressive. What truly set our estate agent apart was their attention to detail. He took the time to explain every aspect of the flat, leaving no stone unturned. He patiently answered all of our questions and made sure we were completely satisfied with our choice. We highly recommend Dexters and our fantastic estate agent Josh to anyone in search of a reliable and dedicated partner in finding their dream home. Thank you for making this process so effortless and enjoyable!
Dear Kemal, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleExcellent service. I am really glad Dexter's Kingston Lettings (Sonia and team) has found a new tenant within a short period of time and they have been highly professional. They … More
Dear Jayaramakrishna, We really appreciate you taking the time to leave such lovely comments. The team will be so pleased to read your 5 star review. Please do not hesitate to contact the Kingston team in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI've just been through a lettings process at Dexters in Kingston which resulted in my family and I renting a lovely flat in the area. The agent who helped me during the process was Alex Fraser. He was very professional, helpful and kind throughout the process and it went all very smoothly. Thanks Alex.
Dear Evandro, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Evie Fisher Customer Relations Team
5/5
GoogleKelsey is our letting consultant. She replies promptly and provide quick follow-up on our questions. Really good servce provided, recommended!
Dear Mandy, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma, Customer Relations Team
5/5
GoogleGot us a house to rent within our budget which has totally exceeded our expectations! We were kept in the loop the whole time and communication was excellent. It was a quick turn around so we were quite anxious to get going, but Ben has been super efficient and responsive. Thanks again!
Dear Rosie, thank you for your 5* review regarding Ben in our Kingston office. We are pleased to read that you have received great service and wish you all the best in your new home. Kind Regards Asma Chughtai Customer Relations Team
5/5
GoogleI recently had the pleasure of working with Kelsey Hargan and Archie Nutley as my letting agents. From the very beginning, they went above and beyond to help me find the perfect place. They took the time to understand exactly what I was looking for and presented me with plenty of great options that matched my needs and budget. Even if I choose an alternative option I just want to say these things. They were always responsive, answered all my questions. Their knowledge of the local market was impressive, and They genuinely cared about finding me the right home. Cheers
5/5
GoogleI highly recommend Dexter, they are a great agency with a lot of good quality properties. Amelia Davis was very professional, friendly and knowledgeable, and really puts effort into helping you find the right place. Really appreciate her work, fantastic agent!
Dear Mirolyub, Thank you for your kind comments regarding Amelia and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
4/5
GoogleAlex has been really helpful over the last couple weeks. Regularly sending over emails with the latest properties that match our search and also being quick with correspondence. The staff I have spoken to on the phone are always friendly!
Dear Jerry, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
4/5
GoogleSonia De Abreu and her team are real problem solvers - with their contacts they are always willing to help resolve any issues relating to the maintenance and up-keep of my property.
Dear Nick, thank you for taking the time to leave your review. We wish you all the best for the future. King regards, Sam Farnan Customer Relations Team
5/5
GoogleBrilliant Service from Dexters Kingston, especially Kelsey (Hargan). Walked extra miles to help me to find and secure a property that me & my family love. She has alway been proefessional, helpful and informative. Thank you so much, Kelsey!
Dear Jerry, Thank you for your kind comments regarding the Kingston team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleSonia at Kingston was super efficient when appraising and marketing my property. She suggested and achieved a higher rental income than other local agents, and let the property before it was officially launched on the website. Thanks
Dear Simon, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Dexters, Surbiton won Trusted Agent; Dexters, Hampton won Platinum; Dexters, Twickenham won Platinum; Dexters, Isleworth won Platinum; Dexters, St Margarets won Platinum; Dexters, Teddington won Platinum; Dexters, Sunbury On Thames won Platinum; Dexters, Richmond won Platinum.
