Trusted Agent profile · Surbiton, Surrey
★★★★★
2,042 reviews across 2 platforms
20 Claremont Road, Surbiton, Surrey, KT6 4QU
Part of Dexters, see every office.
Dexters's office in Surbiton, Surrey, at 20 Claremont Road, is rated 4.9 out of 5 across 2,042 reviews on two platforms, including 2,040 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Dexters won in 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Surbiton office, from every platform, shown as written. First names only.
5/5
GoogleIsabella was very helpful. Her response times were extremely fast and she had great knowledge of the available properties
Dear Sarah, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleDexters Kingston very good team, pet friendly. I called other agencies, everyone turned me down when I told them I had a small dog. only Dexters was the only agent who told me that they would try to help me and that they would try to find a landlord who would not have a problem with the dog. If I could, I'd give it 10 stars :)
Dear Robert, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
5/5
GoogleHaving successfully used the Putney office previously, Kingston didn’t disappoint. Harry and team did an excellent job on my sale and helped keep the process moving through to completion.
Dear Peter, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma, Customer Relations Team
5/5
GoogleI can’t thank Sophie from the Kingston branch enough. She is so professional and really understood my requirements, such a lovely lady to deal with. It’s been a pleasure going on viewings with her!
5/5
GoogleVery impressed with the efficiency and customer service from Dexters. Jess has been super helpful and responsive to all my question's. Have nothing but good things to say. Thanks Jess and Codie also! Highly recommend to everyone :)
Dear Idris, Thank you for leaving a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleJoshua was very helpfull and talkative, professional service and clear answers, close person and very nice people skill, we felt well advised and all our need were covered eficiently, definetly the kind af advisor you want wen looking for a propertie .
Dear Emilio, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI was delighted by my experience with Dexters Kingston office. Joshua Evans was professional, efficient and incredibly helpful. He has kept me up to date with the newest properties and provided me with insightful advice.
Dear Hye, We are really pleased to hear you enjoyed your experience with us and thank you for leaving a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleKelsey Harlan at Dexters has been a tremendous help in our rental property search. Empathetic and listens keenly to the requirement and provided us with variety of options to select from. Couldn’t thank Kelsey enough in the help she has provided us. Cheers!
Dear Suresh, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleExcellent service and very professional. When my wife and I were looking for a property to rent Lettings Consultant Kelsey Hargan was extremely helpful; she created an individualised experience from us. I would definitely recommend Dexters for anyone looking for top and professional service.
Dear Yacoub, We really appreciate you taking the time to leave such lovely comments about Kelsey. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Kingston team in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleAmelia at Dexters Kingston was super helpful. She sent me lots of suitable properties as soon as I registered my interest, and then when I found the home I wanted she was really efficient in confirming the tenancy. Her kind and and … More
Dear Natalie, We really appreciate you taking the time to leave such lovely comments about Amelia. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Kingston team in the future. Kind regards, Asma Chughtai, Customer Relations Team
4/5
GoogleFriendly staff & good communication. Although there was some confusion around whether or not a property was ready for viewing. Alex was very accommodating during the visit, provided essential information and offered to arrange another visit.
Dear Laure, Thank you for leaving a 4 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleMy partner and I was under the care of a colleague named Ethan! Ethan went above and beyond he was very attentive and professional, kept us up to date and always was a phone call away for any questions we had ( which was many) never once … More
Dear Chloe, It’s great to hear that you have had a brilliant experience with our Kingston office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleI would like to express my sincere gratitude to Jordon. I couldn't find a suitable place for me for more than a month and lost count of the agents with whom I had to communicate. And only Jordon was very attentive to my wishes and did not … More
Dear Svetlana, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleAmelia Davis was amazing and helped me to secure a lovely home for me and my children. She was super friendly, kind and very efficient and I felt at ease in dealing with her as moving homes is always stressful. I couldn't recommend Dexters and Amelia more than enough!
Dear Lina, Thank you for your 5 star review, and mentioning your experience with Amelia in our Kingston office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleDexter is the best real estate agency. They have many options for every taste and budget. And even if it didn't work out right away to rent a dream house, they will continue to offer options until the client is satisfied. Thanks to Jack for his work and professionalism!
Dear Trech, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleEmily Healey was excellent with communication and getting the sale through. Amazing contact and openness, would highly recommend Dexters and especially Emily if you want to sell or buy your property through them.
Dear Rosalind, We really appreciate you taking the time to leave such lovely comments about Emily. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleExcellent service, friendly staff, and great communication. A special mention to Kelsey, she's an absolute pleasure to speak with!
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleMustafa Soner has been very helpful and responsive in helping us arranging property viewing. We are very pleased with his service thank you!
Dear Pawpaw, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
GoogleBella understood straight away my need, followed me with attention and always suggested just what I liked!
Dear Vierka, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleSold our house for us within a month of taking over the sale. The whole team did a great job. Special thanks to Harry Khan for his professionalism and hard work on our behalf.
Dear Sadie, Thank you for your kind comments regarding the Kingston team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleAlex is incredibly professional, courteous and friendly. He has built a great rapport with me in a very short period of time, and he clearly has a great manner with clients. Thanks Alex, so glad to have you as my agent :)
Dear Vicki, Thank you for your great 5 star review, and mentioning your experience with Alex in our Kingston Upon Thames office. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleEmily at Kingston was great. Her and Nina in the sales progression team really helped us through our sale and through the few inevitable bumps in the road when buying and selling! Emily was always available by phone or email and she (along with Nina) did a great job liaising between all the parties in our chain. Thanks!
Dear Matt, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Evie Fisher Customer Relations Team
5/5
GoogleWe’re currently working with Sonia at Dexters Kingston to rent a place and she has been fantastic. She’s always friendly, approachable, and really takes the time to understand what we’re looking for. Communication is excellent, she keeps us updated at every stage and is always quick to respond to any questions. Sonia makes the whole process feel much easier and less stressful, and we feel really well supported working with her.
5/5
GoogleI had a fantastic experience working with Taylor McNeil while searching for a property to rent in Kingston area - very professional, knowledgeable, responsive and friendly. Taylor took the time to understand my needs and budget, and consistently offered multiple options within our budget and requirements. Despite the outcome, Taylor remained supportive and helped us with the remaining process. I truly appreciate his efforts and would definitely consider contacting again in the future. Five stars for the outstanding service!
Dear Thushara, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Taylor. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Dexters, Surbiton won Trusted Agent; Dexters, Hampton won Platinum; Dexters, Twickenham won Platinum; Dexters, Isleworth won Platinum; Dexters, St Margarets won Platinum; Dexters, Teddington won Platinum; Dexters, Sunbury On Thames won Platinum; Dexters, Richmond won Platinum.
