Chancellors Surbiton reviews

★★★★★ 5/5

Google

Buying a house is normally a stressful experience. However I am very pleased to say that Chancellors in Surbiton have restored my faith in estate agents. From the opening phone call from the ever so polite Josh to the gorgeous Annabelle all the staff were friendly, attentive and sympathetic to our every need and in Gareth (what a sharp dressed dude and all round nice guy) they have a captain par excellence leading a very steady and proffessional ship! Thank you Chancellors If Home is where the Heart is you rarely miss a beat with every sale!

Matt · 31 July 2014

★★★★★ 5/5

Google

Josh Corrigan at Chancellors in Surbiton is, quite simply, the best estate agent I have ever dealt with. I feel very lucky to have had the opportunity to work with Josh on the purchase of our house in Surbiton. He's been faultless every step of the way. A total professional and a fantastic communicator - working with both the seller and myself quickly and efficiently. He's more than willing to help out with anything and everything and on two occasions accommodated my inflexibility having a very young baby and living 1.5hours away. Josh is incredibly easy to talk to and very reassuring. He has made what could have been an emotional and stressful experience pain free and exciting! Utterly brilliant and incredibly impressive, in future I will only use chancellors as my experience with them, and in particular Josh Corrigan, exceeded expectation. Thank you very much!

Julia · 31 July 2014

★★★★★ 5/5

Google

The sale of my property would have been an extremely stressful experience if not for the support of Gareth and later Josh at Chancellors. Unfortunately I was on a roller coaster ride with potential buyers but Gareth was always there to support me and was always on top of his game. What especially impressed me was his professional attitude, his constant communication with me, his general support and most importantly his ability to produce 5 bids after one single day of viewing. Gareth definitely had my best interest at heart and I never felt like it was just about the sale. In the later stages Josh communicated with me regarding the sale and I was also very impressed with his constant communication, his professionalism and his push to get the exchange completed as soon as possible for both my and the buyers behalf. Without Josh the completion date may have been a couple weeks later. Going forward I would ONLY use Chancellors, having compared them to all the other agencies I used in the past. They definitely deserve the 5 star rating on all accounts.

Rissa · 31 July 2014

★★★★★ 5/5

Google

Samuel Wilkie was incredible! He knew everything about lettings and although I found tenants privately I recommend this guy to every landlord out there. Honest, reliable, trustworthy Samuel really does prove there are some great agents out there.PositiveResponsiveness, Quality, Professionalism

Rodger · 25 October 2020

★★★★★ 5/5

Facebook

I would like to say how helpful Stephanie Bowen Ashwin has been in helping myself and my husband find a property so efficiently and quickly. We are thrilled with the experience at chancellors and would love for Stephanie to be highlighted as doing a wonderful job!

Mariah · 14 December 2017

★★★★★ 5/5

Google

Samuel I’m letting was fantastic I would highly recommend Samuel to any landlord. He organised various works to be done and I didn’t have to do a thing. One of the best agents I’ve ever dealt with in 30 years.

Tania · 21 October 2020

★★★★★ 5/5

Facebook

I've worked with Jenny, Kate and Lauren at Chancellors on a number of letting properties and they've shown outstanding sense of proficiency. Very good with customer services and have always looked after me as well as tenants I represent. Thanks girls. Keep the good work up!

Jose · 22 November 2016

★★★★★ 5/5

Facebook

Chancellors Property Management have been managing my rental property for the past 12 months. Overall I have been happy with the level of service received. Recently Jamie Hawkins has been acting as my Property Manager, I have needed to contact Chancellors on several occasions over the past couple of months. I must say that I have been most impressed with all interactions with Jamie, he has responded promptly and taken appropriate action as requested, in a timely manner.

Kevin · 11 May 2016

★★★★★ 1/5

Facebook

The estate agents working at chancellors are incredibly rude and incompetent. We have recently just tried to rent a property through them and at every point we were confused, given conflicting information and left in the dark about what was happening with our application. I have never been spoken to so poorly or rudely, with one estate agent actually saying to me ‘I don’t see what your problem is’. Communication was so poor throughout and we were often given less than 24 hours to do certain things otherwise our application would be unable to progress. Once, we were given only 6 hours to transfer over our deposit and rent without confirmation that the property was legally ours. We were often left unable to contact anyone to ask questions and I’m still awaiting my call from management! Chancellors ruined what should have been a very exciting time for us.

Jess · 3 February 2022

★★★★★ 5/5

Facebook

Austyn Green is our property manager, he has been so professional and helpful with a recent issue and is always very responsive whenever we have needed him. His customer service is excellent and he is a credit to the company ??

Olivia · 16 August 2019

★★★★★ 5/5

Google

I don’t often do reviews but I thought it would be useful for others to know how pleased I am with service provided by the Surbiton branch of Chancellors. Josh was very helpful and kept me informed at all times. A further mention should also go to Jocelyn who very professional and prompt at responding to my emails. If you are purchasing\selling a property I wouldn’t have any doubt in recommending this agent.

Corin · 28 July 2019

★★★★★ 5/5

Google

I appointed Chancellors to sell my flat in Surbiton in April 2014. I was impressed with the service offered by Gareth and his team throughout. The valuation provided was spot on, as was their marketing advice. They arranged a large number of viewings in the first week on the market, which resulted in several credible offers. They continued to offer advice and support whenever required throughout the sales process. I highly recommend them.

Richard · 28 July 2019

★★★★★ 5/5

Facebook

Tom From chipping Norton was easy to deal with, friendly and most of all not pushy!!!! He helped us along the way and made it a lot easier to go through the moving process. Would recommend Tom as well as other members of staff!

Holly · 5 December 2016

★★★★★ 5/5

Google

Wonderful service from Marcos and Ali, thank you

Jaypeth · 13 November 2025

★★★★★ 5/5

Facebook

Have been in work contact with Chancellors for the past few months and I have a great experience, never had any problem, Nicola Ferguson is amazing and make communication very efficient and smooth. It's a pleasure to work with them! Highly recommended.

Virág · 10 November 2017

★★★★★ 5/5

Google

Gavin has been fab. He’s listened to our property requirements and responded quickly, accurately and openly. Would definitely recommend!

Clare · 31 March 2023

★★★★★ 5/5

Facebook

I had Miss Lily Sines dealing with my case. she responded quickly and solved the issue in the best way.. She is very is friendly, supportive, efficient and experienced thanks to Chancellor for including Miss Sines in their team

Tara · 25 September 2019

★★★★★ 1/5

Facebook

So my daughter was offered a flat in the Wokingham area they took my daughters money and the day before she was due to move in it was cancelled absolutely no support from kerry they haven't paid her money back and have been unprofessional and rude. She is having to sleep in a car as she has no money until they pay her back shocking service would never recommend these to anyone

Penni · 29 September 2022

★★★★★ 1/5

Facebook

Avoid. Terrible experience trying to let a property through chancellors. Ongoing issues with poor customer service, rude agents who refuse to reply to emails or return calls. Awful experience trying to go through Canopy referencing who draw out the process disputing irrelevant minutiae, finally approved only to have to repeatedly chase a contract which was initially sent after days of chasing with incorrect information. Currently facing potentially having no where to live in 3 weeks and Chancellors are not willing to engage with us. Unable to contact a manager to escalate the issue or speak with anyone who is able to advise the current position of the tenancy. Very willing to take £346 holding fee but not prepared to treat customers with any respect.

Kate · 15 July 2021

★★★★★ 5/5

Facebook

I would like to say a very big thankyou to Josh O'Brien who helped with our recent property valuation. His local knowledge and experience proved extremely valuable and ensured we obtained the best price for our property and throughout the whole time from my first phone call to the office Josh has been extremely helpful professional and proactive and I would recommend them to anyone who's thinking of buying, selling or letting a property.

Steve · 28 October 2016

★★★★★ 1/5

Facebook

There was only one person who helped me from the beginning to the end, she's very helpful and polite, Arabella from botley brunch. I only had one week to find a place to stay with my baby, and she made an afford to make sure that I get the house that I wanted to move in to. I'm very thankful for your help Arabella � ... Me and my baby we are settled now

Neyma · 13 October 2016

★★★★★ 1/5

Facebook

We had the worst experience ever with bracknel branch chancellors . We finalised on a property to rent at royal winchester bracknel without even visiting , just agreed on it looking at the vedio of the flat. We went through the whole process of creating the rent passport , providing all that million documentation from our side which had a full details of us , then we had to provide a uk home owner as guarantor. We finally managed to get that as well , & then they started scrutinising the guarantor for all income details & everything. After a month of doing whole process they got back telling that guarantor details doesn’t pass the owner’s requirements & hence owner declined to rent the property to us , even though our details matched the criteria of tenant eligibility. Worst part was they took out card details telling that nothing will be deducted unless you move in , & when the whole process did not get through they have deducted close to 300 £ , without even informing us . When we try to get in touch , MS Danielle has conveniently ignored our constant calls & emails from 2 days . We have been in Uk for 4 years & right now we are in 4th house & this is the first worst experience we have had . Looks like the whole thing was a scam to take money out of us for nothing. Looks like a big scam agents these are trying to make money out of us by asking for unnecessary details & then rejecting the offer . I would never recommend & please be aware of these chancellors.

Madhumitha · 15 June 2021

★★★★★ 5/5

Facebook

Dear Chancellor team, A couple of days ago, we had an overpayment issue and called to one of your team for assistance. Philip Rowlandson was the person who took our call and solved this issue for us. I just wanted to say that Philip was extremely helpful and managed to solve the situation in a very brief time. I couldn't be happier with the service provided. Thanks for your time, Kind regards Jesus

Jesús · 18 August 2017

★★★★★ 1/5

Facebook

I moved into a flat recently and chancellors lied to me about a number of things, my flat is £750 a month plus bills. They said there was heating and gas connected and they lied, multiple times in writing, they also forgot to write in tenancy that they gave my neighbours upstairs a key to my property to access my flat whilst I'm out, they lied about this over and over again until the neighbours actually locked me in my own flat because they 'arent comfortable with my background and me being on benefits' (one of the male students was caught peering through my window as I changed and weirdly chancellors have tricked me and caused me to be completely suicidal due to what they have done to me, I got this place in seek of refuge and chancellors EXPLOITED me.

Graham · 4 May 2021