Trusted Agent profile · Surbiton, Surrey
Verified
★★★★★
930 reviews across 2 platforms
1-5 St Mark's Hill, Surbiton, Surrey, KT6 4LH
Part of Chancellors, see every office.
Chancellors's office in Surbiton, Surrey, at 1-5 St Mark's Hill, is rated 4.2 out of 5 across 930 reviews on two platforms, including 213 Google reviews rated 4.3.
Every review we hold for the Surbiton office, from every platform, shown as written. First names only.
5/5
FacebookBen Robertson was the only estate agent that we came across that explained everything we needed to know about renting our first property. As my husband was from Bali I was concerned that It would affect our renting prospects.. Other estate agents Haven’t been very helpful compared to Ben. You have put our mind at rest and we are no longer stressed about the renting process. Look forward to working with you in the next couple of months. Thanks again!
5/5
GoogleExcellent service from David Airs, very communicative, personable & always on hand for a quick response with all requested information. Very grateful for all his help.
Thank you Joanne for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleAli was a great help, He was very helpful throughout the entire process. I would recommend him and chancellors services.
5/5
FacebookFrancesca has recently become my property manager, she is an absolute pleasure to work with. Very quick to respond to any of my queries and sorts out any problem we may have immediately. Francesca is incredibly polite and very easy to talk to you. Would highly recommend ??
Thank you very much!
5/5
GoogleI'm in the process to rent a studio flat and Ryan has been amazingly helpful! He's been promtly in touch with me for anything I needed, He was available to show me the flat a second time (even after the working time) and helped me find solutions to some space issues. He listened to my requirements and sorted them out with the landlord quickly and efficiently. My flat hunting, which seemed difficult and stressful due to short time, was made easy and fast! I've been very very happy so far and I'm sure I will also be after everything is officially finalised. Thank you very much!
5/5
GoogleI recently sold my apartment in East Molesey and Duncan Canning at Chancellors was most helpful. Chancellors had previously done a valuation and kept in touch in a very professional way and because of this I decided to use them when I eventually decided to sell. It was, thanks to Duncan, a very easy and efficient process and all is now going through and I am moving on 30th October, 2015. Thanks Duncan, you did a great job and even managed to keep me calm.
5/5
GoogleThe sale of my property would have been an extremely stressful experience if not for the support of Gareth and later Josh at Chancellors. Unfortunately I was on a roller coaster ride with potential buyers but Gareth was always there to support me and was always on top of his game. What especially impressed me was his professional attitude, his constant communication with me, his general support and most importantly his ability to produce 5 bids after one single day of viewing. Gareth definitely had my best interest at heart and I never felt like it was just about the sale. In the later stages Josh communicated with me regarding the sale and I was also very impressed with his constant communication, his professionalism and his push to get the exchange completed as soon as possible for both my and the buyers behalf. Without Josh the completion date may have been a couple weeks later. Going forward I would ONLY use Chancellors, having compared them to all the other agencies I used in the past. They definitely deserve the 5 star rating on all accounts.
5/5
GoogleI chose Chancellors because Duncan, who valued my property, was open and honest about the chances of sale and value. The team at Surbiton including Ryan, were really good at getting viewings, passing on information and generally keeping me going when it looked like the market was slowing down. Although my sale turned out to be a bit more protracted than expected, the Chancellors team were with me every step of the way. Particularly Karen at the Conveyancing Team offices who spoke to me virtually every day until exchange and completion. I can't recommend Chancellors highly enough.
5/5
GoogleFrom the very first moment I walked through the door I was impressed by the professionalism, kindness and courtesy of everyone in the office. Josh was endlessly patient and good humoured when showing me properties and he and his team made the whole process as seamless as possible. During the purchase period I was kept fully briefed on developments, through phone calls and emails, which was very reassuring for me as the purchaser. I would certainly recommend Josh and the team at Chancellors and wouldn't hesitate to use them again. Excellent service!
5/5
GoogleI bought a house and sold my flat in Surbiton via Chancellors using them for the first time in 2014 and the whole experience was fantastic. From the initial consultation with Gareth and then the handling of both deals by Josh the team was totally professional and reliable. Josh was great at communicating and I never had to chase for an update. I wouldn't hesitate recommending Chancellors, and would use them again if I move in the future. I have moved a lot of times - 10 in total now - and Chancellors have been by far and away my best experience of any estate agent I have ever used.
5/5
Facebook??????????Five star quality service was demonstrated by Kassandra Hopkins?????????? in assisting me, from beginning to end! She made the process easy and simple. Very understanding to my needs and requirements... I would definitely recommend Kassandra to anyone and everyone! Thank you for being such a star ????
Thank you so much Micaela! ?? Was lovely speaking to you and your husband! ??
5/5
GoogleGavin was friendly, courteous and most importantly knowledgeable on the property and the landlords requirements. He made every effort to negotiate terms on my behalf in a quick and efficient manner.
Thank you for leaving us this great review Laure, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
FacebookI would just like to say thank you to Jaymie Cobb who helped me last week she is an absolute star and a credit to the company. By far the best service I have received from Chancellors. Thank you once again Jaymie Cobb.
Hi David, we are thrilled that you had an excellent experience with us, thank you for leaving us a great review. We will make sure to pass your thanks on to the relevant teams.
1/5
FacebookThe worst ever agency I've ever deal with.Absolute unprofessional and unkind attitude.For six months contract i have around 200 useless emails and still can't get my deposit back after 1 month and a half. Never get a property trough Chancellors agency. There is forum group with around 200 Bulgarian families around the area and i keep advising them never use this agency.Unprofessional continuous failure to do all task.And it's not just me 90% unhappy.What an agency why you are still on the market how?
5/5
FacebookWe just moved out of a property managed by chancellors, the agency and most of the staff working there are extremely incapable, downright unhelpful, with the exception of Isabelle Smyth - Senior Property Manager, so this 5 star goes to her and her only. She remained kind, polite and professional at all situations, was super helpful and where all others failed went out of her way to assist us with our queries. She deserves the recognition, if it wasn't for her we would have had a much worse experience than we did. Thanks Isabelle!
5/5
FacebookKassandra Hopkins was really helpful in assisting my girlfriend with her insurances. She was friendly which made the whole process simple and easy! My girlfriend doesn’t have Facebook but wanted to make sure Kassandra got the recognition for the brilliant customer service she received! Thanks again!
Thank you Sean! ??
1/5
GoogleTerrible. We called to book in a viewing for property in Surbiton, my details were taken on the call and the time/date was confirmed. Drove 25 minutes to the viewing and there was no one there, we tried to call the office but were instead transferred to the customer service office who said they would try to get a message to the branch. We left after waiting for 30 minutes. An hour later they finally called us back to say that the property was no longer available. Complete waste of time.
Hi Ewa, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via caitlin.greaves@chancellors.co.uk. with the details? Many thanks.
5/5
FacebookI would like highlight Nicola Ferguson's work as I've been working with Nicola at the last 1 year and she has done the extra mile in all areas to make it all run smoothly for all her clients . I would be happy to recommend Chancellors and all their team members to both friends and to our clients as well. I think Chancellors should be very proud to have such a helpful assistants and employees with their excellent service skills . Thank you all and thank you Nicola!
5/5
FacebookI would like highlight Nicola Ferguson's work as I've been working with Nicola at the last 1 year and she has done the extra mile in all areas to make it all run smoothly for all her clients . I would be happy to recommend Chancellors and all their team members to both friends and to our clients as well. I think Chancellors should be very proud to have such a helpful assistants and employees with their excellent service skills . Thank you all and thank you Nicola!
5/5
FacebookI've been more than happy with the way that Isabelle Jakovljevic has been managing the rental of my property since she took over a few months ago. If I have a query or a question she comes back to me quickly always following up with email confirmation of our conversation and I couldn't be happier that the management of my property is being looked after in this way. Isabelle is always pleasant and courteous and nothing appears to be too much trouble for her however small. Excellent service!
5/5
FacebookI recently used chancellors estate agents to move to one of there rented property’s. My dealing was with Declan Hartigan ,Who was very informed very helpful and welcoming. Very professional throughout the whole process keeping me informed with a personal touch. It's always a nice surprise when somebody remembers your name considering the amount of people they have to deal with. I highly recommend chancellors estate agent and I am very impressed with Declan Hartigan. After my Smooth transition into my new home I also have perfect after-care service. Robert Higgins
1/5
FacebookI'm giving 1 star, because 0 stars is not available. We moved out of our rented property 2 months ago, after a 5 year tenancy, of which we had numerous problems with Chancellors. Starting the day before we moved in, it never improved and got worse with each year, to the point I would get dizzy and light headed upon seeing an email from them knowing that it would turn into a saga to be resolved. To really top it all off, we are still battling with them over the fees they have deducted from our deposit, of which one fee we have already paid and proven we have paid by supplying bank statements. They don't care and have ignored it. Simon Butt, Manager of Thameside Property Management has been completely unhelpful and has failed to supply us with details of our account and copy invoices which we requested a month ago and have requested every week since. We suspect his role is to stall us until we are no longer able to raise a claim via the TDS, which is why we want these invoices. A disgusting company to deal with, AVOID AT ALL COSTS. When we were looking to buy our current house, we didn't even look at adverts marketed with Chancellors as couldn't bear to deal with them again. Feb 2018: Just wanted to update this to say we received back the money taken from our deposit we were disputing with no real explanation why they gave in. I can only assume because they had no evidence of the ‘invoices’ they were referencing, and my persistence paid off. Result for us, as I was close to giving up - it had become about the principle though to me and I NEEDED to have the last word after the years of incompetence we experienced from them.
5/5
FacebookI’ve been really impressed with how helpful the South East area property management team have been, especially Casey Gramson who is always helpful, professional and persistent in ensuring we get the best service from other suppliers, most recently the cleaners at our property. Thanks Casey!
Thank you very much!
1/5
FacebookFrustrated is an underestimation. After speaking to 4 people at the Wokingham Branch, sending in emails as well as being assured a manager would contact me, nothing.......Will definitely not get any of our business whether buying or selling. No customer service!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chancellors's Surbiton office has 930 reviews across two platforms: 213 on Google, 717 on Facebook (across the whole business).
Chancellors Surbiton is rated 4.2 out of 5 across all 930 reviews, and 4.3 out of 5 on Google from 213 reviews.
Chancellors Surbiton, 1-5 St Mark's Hill, Surbiton, Surrey, KT6 4LH.
