Chancellors Surbiton reviews

★★★★★ 5/5

Google

I would definitely recommend both the sales and lettings teams at Surbiton, Chancellors.. Having worked with Gary and Marcos, they have both been professional, polite and helpful. Thank you both!

Lydia · 29 May 2025

★★★★★ 5/5

Google

Very professional team and helpful from start to end! Not pushy and just totally understanding. Thank you Marcos for your help!

Sam · 13 August 2025

★★★★★ 1/5

Facebook

Chancellors Group of Estate Agents Wow, what a Proffesional outfit again. Oh Mr Evenett we haven’t bothered checking our records so your gas safety is out of date. Can you turn off your gas supply. Um what about heat and hot water but no one can answer the question! This company is unreal, don’t know why landlords bother with them. Take money for doing nothing and happy for the second time in a year to leave a family out in the cold…….can’t go anywhere as one of the daughters has covid!! Fuming is an understatement

Greig · 12 January 2022

★★★★★ 5/5

Google

Ali Majid was brilliant through the whole process, pleasant viewing and nice experience. Would recommend

Tyler · 5 September 2025

★★★★★ 1/5

Facebook

A number of days after my tenants moved out of my property and while I was preparing to move back in. Chancellors sent in a contractor to undertake an electrical survey. The first I knew of it was when I received an invoice for the survey in the amount of £525 plus VAT and a list.of £1300 worth of work. Following a complaint I received an email saying you authorised the survey in March at a cost £200 plus VAT. Unfortunately the survey was delayed sorry for the inconvenience. That is palmed off to say the least. 1. It's August not March or April 2. I am no longer renting the property out 3. My agreement with Chancellors has ended 4. The quote was £200 not £525 5. They were not authorised to enter my house. I am more than inconvenienced

Gnomie · 3 August 2021

★★★★★ 5/5

Google

I hesitate to give 5 stars as it sounds too gushing - but here I have to as Samuel Wilkie went out of his way to hit his self set target to get a tenant into our property by the end of October. There were some small hiccups along the way which Sam personally helped deal with which even included him taking time out during his holiday (much to my protest) to go to our flat and ensure an isolator fan was working (thankfully it was!). It’s difficult to build trust over the phone and over phone calls- but given the times we live in it’s become a necessity. Sam has easily earned that trust from myself and my partner.

Rakesh · 29 July 2021

★★★★★ 5/5

Google

I hesitate to give 5 stars as it sounds too gushing - but here I have to as Samuel Wilkie went out of his way to hit his self set target to get a tenant into our property by the end of October. There were some small hiccups along the way which Sam personally helped deal with which even included him taking time out during his holiday (much to my protest) to go to our flat and ensure an isolator fan was working (thankfully it was!). It’s difficult to build trust over the phone and over phone calls- but given the times we live in it’s become a necessity. Sam has easily earned that trust from myself and my partner.

R · 18 November 2020

★★★★★ 5/5

Facebook

I have used Chancellors for a while now and there have been some ups and downs but I have found that when you develop a working relationship with a named individual it makes a real difference In particular, Shannon Seymour has done an amazing job in trying to résolve recent issues. She has liaised closely with the tenants, us and the contractors making sure issues were resolved quickly and efficiently. She is courteous and really helpful. I should add that Charmaine Smith was also great!!

Evie · 13 October 2020

★★★★★ 1/5

Facebook

Well where do you start. Firstly this is not a reflection on the Sales team. They have been pleasurable to communicate with but little they can do in terms of letting. Office Manager????????? Who ? THE LETTINGS TEAM ARE A JOKE. TIMOTHY IN PARTICULAR!!!!! NO RESPONSE, LITTLE CORRESPONDANCE AND POOR COMMUNICATION. The background. A young couple apply to rent a property. The young lady is 28 weeks pregnant and looking to up size due to arrival and a growing family. Usual viewings etc takes place and an application is applied for to rent a property. All the paperwork etc is submitted and the couple await the response from letting team and landlord after compulsory checks are complete. During this period Chancellors are advising the couple to hand notice of termination to their current letting agreement with another landlord. They DO NOT take this advice until 100% the letting agreement is signed by all parties. This was a struggle as the letting team did not know a particular body part from their elbow. 15 Days after signed agreement an email is received from Chancellors informing the couple that the landlord has withdrawn. NO REASON OR EXPLANATION. JUST AN EMAIL. NO PHONE CALL FROM LETTING TEAM OFFERING ANY OTHER PROPERTIES OR ADVICE!!!!! JUST AN EMAIL. There is now a young couple 28 weeks pregnant having handed in their Notice to terminate soon to be homeless. GREAT WORK CHANCELLORS!!!!!!!!!!

David · 24 July 2020

★★★★★ 1/5

Facebook

Chancellors asked several times to come and update the valuation on our property. We arranged for 1400hrs today. At 1410 nobody had arrived and so I called the office ….. 1st lie - I was told that I had cancelled the appointment by the lad who answered the phone, no I hadn't, why would I be ringing to find out where Chris was? 2nd lie - Oh we tried to ring you several times this morning to check you would be in......that's strange as I was in all morning and have no missed calls!! Its better to tell the truth than to try and come up with pathetic excuses which can be checked. I have told them I have no faith in them and to take me off their books. Very disappointing service after my wife and I spent hours tidying the inside and outside of the house.

Kev · 11 March 2020

★★★★★ 5/5

Facebook

I was assisted by Amy Midlane and Leisa Copper to rent my new home and both have been fantastic from start to finish, super friendly, really helpful and kept in touch every step of the way checking in with me, making sure I understood everything. Leisa went above and beyond to help me get together everything I needed for the references and took time to make sure I could do everything I needed to before I move in. And Amy made sure everything went through without any issues. I've been really impressed and would definitely recommend Chancellors on the basis of this experience.

Sophie · 5 November 2019

★★★★★ 5/5

Facebook

I cannot say enough good things about Chancellors in general. We have been customers of theirs since 2003 and have always enjoyed excellent personal service from them. They have always gone that extra mile - that's why we've stayed with them so long and will continue to support them. Of particular note is the long-suffering and endlessly patient Mary Hughes who puts up with demanding clients such as ourselves! She really pulls out all the stops to make sure we secure the best options, and she is incredibly quick and efficient in dealing with issues. Thanks Mary for all your hard work. And well done to Chancellors in general for your excellent service. Here's to many more years.

Sonya · 19 July 2019

★★★★★ 5/5

Facebook

Omg, boiler broke down on the coldest day of the year. I spoke to Sarah, Courtney and Danny the gas engineer and had the most fabulous customer service ever. Danny facetimed me (bless him- had had to look at my morning face) after Courtney called him out and explained the issue. Danny talked me through it and I fixed it in ten seconds instead of him having to come all the way out. I am so genuinely pleased with this service. Thanks for coming to work today.

Dominique · 1 March 2018

★★★★★ 5/5

Facebook

Id like to thank our property manager Simon Butt for being so helpful every step of the way with our property. It is our first rented accomodation and the house was not ready when we moved in. Locks and windows did not work, the washing machine broke within a month and service men have been called out on around 4 seperate occasions but Simon was there with an answer as soon as we asked him for help and handled everything. If not for him then the whole sitation would have been so much more stressful but he was there replying to emails and calling repairmen as soon as we found a problem. Any problems were resolved within a week or two. Thank you for all your hard work, quick responses and for being a great support line for us!

Hannah · 14 September 2017

★★★★★ 1/5

Facebook

Dear Chancellors team. we are extremely disappointed with the situation which resulted from your negligence. We moved in to an apartment managed by you with a car park run by a private company. You were supposed to provide us with a parking permit for a space in that car park (as it is included in the rent) but you have not. As the move in date was Friday afternoon and we had to wait until 7pm for the cleaning company hired by you, we could not contact you about that issue over the weekend. There was nowhere else to park outside the premise so we parked where I was supposed to and received two parking tickets on separate days as a result of that. I called you about that fact and it took you a week and a half to provide me with a replacement permit. We felt that it is unfair for us to pay the fine since we had the right to park there. First we appealed to the parking management company trying to explain the situation and highlighting the fact that I had the right to park from day one… without any luck. In this case we expect you to refund us a total of 120 pounds for the parking tickets as they were a result of your negligence. When presented with our position in a telephone conversation your answer was - “We are sorry for the resulting situation but there is nothing we can do about that. You will have to pay it yourself”, without even explaining why! We don’t feel that is right. It was your responsibility to ensure that we receive the permit on the day of our move in. When we called about it being missing you were not aware of that and explained that it seems that the previous tenants did not hand it in. To our knowledge the apartment was made vacant on the 16th of June giving you two weeks to become aware of the missing permit. In any case we expected a higher standard from a large and renowned company like Chancellors and certainly better customer service. We sincerely hope that you will reconsider your stance on this matter and improve our perception of your standards.

Kamil · 24 July 2017

★★★★★ 5/5

Facebook

I've just had a successful letting with Chancellors in Sunningdate. I dealt mostly with Jenny Wintermeyer who was a pleasure to work with, friendly, polite and very well informed. Because we were pressed for time, they pulled out the stops to finish all the paperwork in very quick time and in a very professional manner. The team who answered the phone were also very polite and helpful, especially Kate and Lauren. [Sorry I didn't have the chance to speak with Fraser - I'm sure he would have been just as helpful.]

Connie · 24 November 2016

★★★★★ 5/5

Facebook

Brilliant service across the board. In particular Rachel Axton at Thameside has been more than helpful on a number of occasions and I cannot compliment her work ethic enough. She does indeed go the extra mile to make sure the job is done. In my own experience, things are nearly never straightforward, however Rachel has always made sure that everything is organised and try her very best to make sure the outcome suits everyone.

Laura · 1 November 2017

★★★★★ 5/5

Google

Ali at Chancellors - Surbiton has been absolutely fantastic! His communication has been exceptional throughout the entire letting process. I feel informed and not left in limbo, which has made everything so straightforward. I'm incredibly grateful for his dedication and support. Highly recommend!

Julia · 4 April 2025

★★★★★ 3/5

Google

Ok, adjusting the review a little bit, since I rated 5star before even doing business with them.....Gavin is a nice guy but businesswise he needs to be a little bit more engaged in the journey of the searching potential client, I had to chase him up and most times my calls weren't returned, even when I missed out on a property I put an offer for I wasn't informed until I emailed ( thinking I'm already planning move), may be if they

Jona · 30 April 2023

★★★★★ 5/5

Facebook

This is the first time I’ve dealt with Chancellers letting agents over the past year and a half. Recently Rachel Axton has provided me with excellent customer service as I have now vacated the property. Rachel is a prime example of how to deliver a 5 star service, there’s needs to be more Rachel’s in the world. Thank you Rachel for all your hard work and hassle free support truly appreciated !!!!!

Palz · 21 October 2017

★★★★★ 5/5

Google

Telephone call, spoke to Gary at the Surbiton office. Courteous and helpful agent, he answered all my questions and sent me information about a property I want to visit in the L.B.Richmond. He kept me informed at all stages of the enquiry. Thank you - a recommended service :-)

Vera · 1 March 2023

★★★★★ 1/5

Google

LANDLORDS **AVOID-AVOID-AVOID** If I could give a zero rating I would. As a landlord using this company they do nothing to look after their landlords and only take interest in lining their pockets. They ignore any correspondence regarding anything that will effect their fees yet still continue to deduct the monies to them from the rent they collect, despite it not being due or earned to them. if you are a landlord AVOID Dear Chancellors - thank you for your suggestion of e mailing the Directors. The sad thing is that I did that before leaving the review to the very e mail address you have provided. Guess what - no reply. Its a shame you are so quick to give the impression you care on your google reviews rather than reply to your customers and resolve the issue.

David · 28 March 2024

★★★★★ 1/5

Google

The worst estate agents. If you have any issues with the property (health and safety issues too) they will not care. Do not go with them as they will also not check it the property is sufficient to rent before renting it out to someone. Avoid!

Vee · 14 July 2025

★★★★★ 5/5

Google

Thank you George and Harry for your prompt service in finding a tenant for us. The process was very fast and we have 2 lovely tenants installed in the flat already. Professional, efficient and no drama!

Abi · 30 November 2023