Chancellors Surbiton reviews

★★★★★ 5/5

Google

Fantastic service and work by Amanda, a great experience to find an excellent flat.

Tom · 22 April 2026

★★★★★ 5/5

Facebook

I have been looking for a rental-property with friends to live in for the 2020/21 Academic Year. Mr. Jordan Liepa has been dealing with our enquiries and viewings and has been incredibly helpful, offering a professional and efficient service during our house-hunt. I would definitely recommend Chancellors to a friend on the basis of how Mr. Liepa has handled and assisted our search.

Harry · 3 November 2019

★★★★★ 5/5

Google

Gavin is such a delightful agent. We have rented for over 10years now, and he has by far been one of the best people to deal eith- super efficient, genuinely friendly, and incredibly helpful. Chancellor's is very blessed to have this super star on their roll!

Lelani · 1 December 2022

★★★★★ 5/5

Google

Everyone I have dealt with at Chancellors have been exceptional and have by far exceeded all experience I’ve had with various other agents (for over 20 years). They have such a professional & friendly manner with great follow up - which is …

Reema · 13 July 2025

★★★★★ 1/5

Google

Gaben was so rude over the phone call, I want to rent property why should an agent have rude tone and argument for no reason if you have a bad day take a day off man don’t be rude….! Disappointed

Hama · 30 April 2023

★★★★★ 5/5

Google

Chancellors are highly professional and efficient, and excellent to deal with - particular credit goes to Gary Allen. Would have no hesitation at all in dealing with them in future and highly recommend them to anyone considering selling their property.

Jeremy · 14 July 2025

★★★★★ 5/5

Google

I have recieved an excellent service from Chancellors with a special mention going out to David Airs and Gary Allen, David even managed to negotiate an extra £16k for me - well done David! …

Marcia · 13 August 2025

★★★★★ 1/5

Facebook

Really poor service as a landlord - Chancellors Aylesbury and Thameside As a landlord the service we have received is shocking. We are regularly handed to poorly skilled staff at Thameside, who do not follow up and cases are then passed over to other people and you need to begin again. Very slow response and even complaints are not followed up. In the current instance we have been waiting for a claim to be resolved since mid May and as a landlord we are having to do all the chasing of chancellors to resolve and we have very little confidence of any resolution. Request for escallation/ complaints procedures have been ignored and deadlines missed. I would suggest any landlord considers alternative companies to manage your portfolio. Their incompetence has cost me thousands .

Tony · 2 August 2023

★★★★★ 1/5

Facebook

Avoid at all costs! They lie about everything and mislead people. I moved into a letting property as I was relocating for work and so was my partner. The three bedroom property was advertised as being refurbished and newly decorated. I was told it was going through further refurbishments and a new heating system was being put in. I lived 2.5 hours and decided from the photographs that were spotless that it was the right property. I had similarly done the same before in my previous rental as the pictures were true to light and never had any issues. Well this was the most disgusting property I’ve ever moved into, the property had damp and mould everywhere and stunk of it. There was no heating and we were only left with 3 small plug in heaters for a three bedroom house! Shoddy electrics, No cleaning had taken place for years and dirt all over the carpets and walls. even the door handle fell off when I put the key into the door. It was a shambles. After 9 days I had enough and moved all out belongings out and handed the keys back. My partner suffers from asthma and we had no choice but to move into my dads garage until we were able to find a suitable property which took 3 months to find. It crazy it was healthier than the house we were in, it was impossible to breath at night and we both ended up getting infections and ended up in hospital. My partner lost his job as he doesn’t drive and I was unable to take him from my dads house. I’ve been told by the neighbours they have done the same to previous tenants and they had to move out. They are massive liars and don’t listen to anything. We reported all these issues over 50+ emails and nothing got done. We are now in the process of taking them to court. I want my money back! Loss of income and removal fees and compensation for all the hassle of having to live in a garage for 3 months in suitcases and travel 140 miles per day for my new job. The whole reason I moved there in the first place. I have so much evidence it’s unreal. Looking forward to taking these guys down. Turns out they do it to everyone! Not me.

Kayleigh · 8 November 2021

★★★★★ 5/5

Google

Gary is so friendly and works professionally and promptly. I told him I need a quick completion because my tenancy is about to expire. He communicated with seller and make the things quick. 👍 …

I · 30 April 2023

★★★★★ 1/5

Facebook

To start on a high, the estate agent actually was very helpful. Answered any questions I had and was very kind. The issues started with communication. I was given a sales progressor who failed to give thorough updates and when they did, they were weeks after my solicitor gave me one. When I communicated this to them, they got very defensive, deflected and I was passed onto another sales progressor. No accountability taken. Again, same happened with the new progressor, slow/no updates, but I just cracked on and waited (almost pulled out at this point as I was now on the 5th month of waiting and the thought of them gaining commission on such an awful service really annoyed me). Completion day then came around, a day that is supposed to be so exciting and luckily was but only due to the people I was with. CHANCELLORS DIDN'T EVEN KNOW WHO I WAS OR THAT I WAS THERE TO COLLECT THE KEYS. They didn't even know about the property even though it was their listing! They turned me away and I had to wait 6 hours until my solicitor gave me the go ahead to try and collect the keys again. I came back and was pretty annoyed (rightly so) and the person who gave me the keys tried to justify the situation by telling me how bad their experience was when they first bought a property?! I literally couldn't be arsed at that point. When I finally did collect the keys, someone was still vacant in the property! Luckily they were very kind but I didn't think it was very appropriate.

Rachel · 22 July 2023

★★★★★ 5/5

Facebook

I am in contact with Matthew Collins who is conscientious, diligent, polite and professional. He is endeavouring to keep us in the loop and send relevant info out on a rental house we like. We haven't always had great service from estate agents so Matthew is a welcome relief! Robyn Hollingworth.

Robyn · 12 March 2021

★★★★★ 5/5

Google

I have found Chancellors to be an excellent state agent and in particular Gavin he’s very professional and very good at his job. He’s making the process of finding a house very easy and effective!

Bruuk · 31 March 2023

★★★★★ 1/5

Facebook

Most of their properties listed on right move have already been sold. So when you phone up to enquire about it it's an utterly pointless conversation. They will tell you the reason for this is their policy is to continue to market the property until exchange of contracts should the sale fall through. No other estate agents I know of does this. I think the real reason is so that when you phone in to enquire about a property that's been sold this then gives them a sales lead.

Nick · 7 June 2023

★★★★★ 5/5

Facebook

Myself and husband have been working with Francesca who took over our property management in the Abingdon Branch. She has been quick to respond, so helpful and overall pleasure to be in contact with. She has made the stress of moving out and dealing with the handover very manageable and easy. Thank you Francesca!!

Sophie · 31 October 2019

★★★★★ 5/5

Facebook

I have recently sold my flat and have moved into rental accomodation organised through Chancellors. They did a great job and in particular Danniella Wylie from the Letting Team who manged to get me into my nnew property within 24 hours. Danniella was super friendly and efficient. Ben Dodds was also very helpful. Thanks to you both.

John · 5 October 2017

★★★★★ 5/5

Facebook

Elizabeth Loew is always pleasant polite and helpful and has been brilliant with regard to managing and dealing with the problems at my property. She has been efficient in arranging and keeping me informed of the progress of the works involved and I think she is an asset to Chancellors.

Carole · 6 October 2020

★★★★★ 5/5

Facebook

Would definitely recommend Chancellors, they’ve been a massive help since we moved into our property just over a week ago. In particular Casey Gramson, our property manager, has been super, and has dealt with all of our requests effectively, and in a timely manner. Always polite and professional, so yes, would definitely recommend!

Alexander · 9 August 2019

★★★★★ 5/5

Facebook

Just a little note to say how forthcoming and helpful Casey Gramson has been with all things to do with the letting and management of my flat. She's been great and nothing is too much trouble. Very communicative which is what you want and need when letting your property. thanks Casey. Caryl Jones

Caryl · 17 July 2019

★★★★★ 5/5

Google

Samuel of Chancellors Rentals arranged my electric test, gas test, painting, garden maintenance and clean quickly and reasonably priced. We are happy with our tenants. Going through such a hard time it was brilliant to work with such a determined young man. Samuel is a real asset to Chancellors.

Irish · 18 November 2020

★★★★★ 5/5

Facebook

I do have problems receiving my rental payments on time from one tenant. My account manager is called Emelia. Emelia is polite and methodical in her approach. She is able to give suggestions and possible solutions. She ensures the correct notices are give that protect me. She is prompt in her response and keeps me updated.

Mike · 9 December 2016

★★★★★ 5/5

Google

Nasim has been incredibly professional and has made our moving out process hasselfree.

Deeksha · 14 June 2024

★★★★★ 1/5

Google

We rented a property managed by Chancellors for 3 years. When we first agreed to rent they gave us a time to do the check in/inventory, we showed up on time and waited 45 min and no one showed up. Upon calling their office they said their representative had already been to the property earlier in the day, hours before the agreed upon time and did the inventory without us and we’d have to collect the keys from the office. The inventory was incorrect, it listed things that were not included in the property and we had to fight to have them taken off. Throughout renting they constantly called/emailed asking for information that we had emailed to them several times previously. We would forward the original emails to them again and they would promise they wouldn’t ask again, just for the process to repeat a month later. There seems to be very poor communication within the branch and emails are consistently not read / missed by the team entirely.

A · 30 January 2023

★★★★★ 5/5

Facebook

Francesca is my property manager, she is a pleasure to work with. When I have some problem, doubt, ...she always responds fast, by telephone and also by email. She is really helpful. It is a pleasure talk with her, always polite and nice. I am really happy with her.

Noelia · 3 November 2019