Trusted Agent profile · Surbiton, Surrey
Verified
★★★★★
930 reviews across 2 platforms
1-5 St Mark's Hill, Surbiton, Surrey, KT6 4LH
Part of Chancellors, see every office.
Chancellors's office in Surbiton, Surrey, at 1-5 St Mark's Hill, is rated 4.2 out of 5 across 930 reviews on two platforms, including 213 Google reviews rated 4.3.
Every review we hold for the Surbiton office, from every platform, shown as written. First names only.
5/5
FacebookWe would like to thank Amy, Sarah and the entire team of Chancellor Group for the support and efforts given thoughout the entire process, from initial enquiry all the way through to moving into the property. We finally found the right house in the right area as we wanted.
5/5
FacebookOur sale was not the easiest so heartfelt thanks the lovely staff at Abingdon who throughout the difficulties were always available, helpful, calming, positive and above all professional. I would especially like to say THANK YOU to William Wells who whose advice and guidance has been exemplary. THANK YOU
5/5
FacebookJust want to say thanks to William Wells & the Staff including The lovely Irish woman over the phone plus the team in High Wycombe Oliver, Micheal, etc. We got there in the end and ye helped us the hole way. Thanks very much. Keep up the great work!!!
5/5
FacebookI have rented my property via Chancellors for a few years and want to thank Liz Way for managing the various tenants. She is very helpful and professional with everything that needs to be done. Liz always remains polite, efficient and offers great support and service....thank you again!
5/5
FacebookExcellent service all round, quick and responsive on issues. Recently had a problem with electrics and dealt with Lauren Perks in South East, she kept a good flow of communication in order to re-assure us the problem would be solved, I regard it as excellent customer service.
5/5
FacebookI have used a few estate agents in Aylesbury area and probably don't have the highest opinion of estate agents in general; however I couldn't fault chancellors recently. The information was what I wanted and they weren't pushy or vague. Thanks Harry Price. Will use you again.
1/5
FacebookHorrendous experience in Wycombe. Especially during Covid but even before. The team are really unhelpful, do not listen, and even if you are entitled to help legally they delay it because they work for the landlord who tends to be a big company or corporation with no empathy. Honestly just avoid this company save yourself the grief.
I wish we had looked at this review before we had any dealings with them. Had a very similar experience in Leominster branch. Lettings manager lied to us on many an occasion & was totally unreliable
1/5
GoogleUnprofessional right from the start. Megan Dann, the lettings negotiator, looked bored and unintrested at the viewing. No communication afterwards, excepst for sending multiple virtual business cards for some unknown reason. At then end, just a rude email saying "Your offer was rejected x 2".NegativeResponsiveness, Professionalism
Hi Andrey, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
FacebookWe have recently let out property through Chancellors of Surbiton. Holly was our main contact and wanted to write this review to recommend this office and agent. I found her and the team excellent. I would certainly recommend them for their professional manner throughout the process.
5/5
FacebookA big thankyou to Sophie Taylor for your great service. Finding a property when I was out of the country is never easy. Sophie was very helpful (and patient I might add) and clear with instructions on what needed to be done. Thankyou !!
5/5
FacebookThank you to Brian Lane who was really helpful. Very professional and knowledgeable
Thank you for the kind words Maggie. Glad to be of help
5/5
FacebookI recently bought a flat through Chancellor in Sunbury. Many thanks to Karl Mchugh and his colleaguyes for their professional services. The purchase took longer than I expected but Karl and his colleagues were very helpful and kept me assured and appraised throughout the process.
5/5
FacebookI recently bought a flat through Chancellor in Sunbury. Many thanks to Karl Mchugh and his colleaguyes for their professional services. The purchase took longer than I expected but Karl and his colleagues were very helpful and kept me assured and appraised throughout the process.
5/5
FacebookCame to the Henley branch looking to buy. I found Jon Harrison helped us in all areas to find our dream home. Nothing was to much trouble for him. We Found everything went smoothly. So thank you. Most definitely recommend Jon and the Henley branch
5/5
FacebookMade an enquiry on a few viewings recently and dealt with Louise who was a great help. She took away all the stress and did a great job of staying on top of things. Very keen to satisfy, very professional and always comes back quickly.
5/5
FacebookBeen managed for around a year, Francesca is great!
Thank you so much!
5/5
FacebookI just wanted to give a massive thank you to Lewis Stacey from the Abingdon branch. He has been dealing with our move and I could not fault him in any way, such lovely people as well. Thank you again. Kind regards, Sharna Dixon.
5/5
GoogleHarrie Vischjager was extremely helpful in answering the questions I had regarding mortgages and buying a house. And with being a first-time buyer I had a lot of questions to ask Harrie. His knowledge and experience easily covered all the bases.
1/5
FacebookWaiting over a week for a viewing when I am a cash buyer is unacceptable. So is insisting on a BAFO on one house today and not enabling me to view the possible alternate. Staff have little or zero knowledge of the house you are viewing. All In All very very frustrating !!
Thank you for bringing this to our attention Daryl, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk? Thank you.
5/5
FacebookGreat communication. Amazing staff. Couldn’t recommend enough
Thank you Craig for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
FacebookI've rented my property through Chancellors for a couple of years now. Madeline Fox has been fantastic throughout, always on hand to help whenever you need it, her diligence, attitude and professionalism is refreshing and an asset to the Chancellors group as a whole!
5/5
FacebookThank you to Jenny and the team for their efficient handling of us as new landlords in the Surrey area. We were updated on a weekly basis and response to our questions were met courteously and quickly. I can recommend Chancellors in Virginnia Water.
1/5
FacebookThey misplaced the keys we returned and now almost 2 weeks and still no check out inventory done. The owner has moved in and is living at the property... so any damage caused now will likely be blamed on us... no clue when/if my £2k deposit will be returned. No one ever calls you back. Would not recommend
Hi Claudia, thank you for taking the time to write a review. We are sorry that you have felt cause to rate us 1 star. Please could you contact us at seniorsupport@chancellors.co.uk so that we can investigate this for you? Many thanks.
5/5
FacebookOnce more, a very positive experience with the change of tenants in my flat. First class service, all very thorough and professional. Joanna has been excellent value throughout and I am very grateful to her, particularly being 8,000 miles away...
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chancellors's Surbiton office has 930 reviews across two platforms: 213 on Google, 717 on Facebook (across the whole business).
Chancellors Surbiton is rated 4.2 out of 5 across all 930 reviews, and 4.3 out of 5 on Google from 213 reviews.
Chancellors Surbiton, 1-5 St Mark's Hill, Surbiton, Surrey, KT6 4LH.
