Trusted Agent profile · Sunderland, Tyne & Wear
Verified
★★★★★
189 reviews across 2 platforms
4a Athenaeum Street, Sunderland, Tyne & Wear, SR1 1QX
Your Move's office in Sunderland, Tyne & Wear, at 4a Athenaeum Street, is rated 4.6 out of 5 across 189 reviews on two platforms, including 186 Google reviews rated 4.6.
Every review we hold for the Sunderland office, from every platform, shown as written. First names only.
5/5
GoogleVery helpful with tenancy queries. My query was a tenancy with a completely different company and they sat me down and explained my rights and responsibilities. Cannot fault these guys. A credit to their proffesion
Thank you so much for your review. We are always happy to help.
5/5
GoogleReally friendly and helpful, keeping us informed of sale progress.
Thank you for your kind review Rachel, it's very much appreciate by team Sunderland. Sam 😊 …
5/5
GoogleGreat service from Samantha, Jodie and Sarah. Happy to help every time I called and all were friendly and professional. They also went above and beyond to try and solve any problems. Highly recommended with many thanks.
Thank you for the lovely review Review Naomi, happy to help.
5/5
GoogleI had a property to rent out, Max Ripley from your move got in touch straight away. The property was marketed and the following day a let was agreed. Very fast, very professional wouldn’t use another agency.
Great feedback, very much appreciated.
5/5
GoogleExcellent service, would highly recommend.
Thank you Laura, we really appreciate the kind review. Sam, Sarah J, Sarah S, Jasmin, Chloe & Lynne. 😊 …
2/5
GoogleCompletely unwilling to do an incredibly easy job
Good Afternoon Joshua, I am sorry that you feel Your Move have not been helpful in your request. As discussed on the telephone, we do have a minimum standard of condition that we require for our rental properties and unfortunately we cannot assist you with your request until this standard is met. I have provided you with a list of the relevant work required to the property for Your Move to assist you with renting the property, as/when this work is completed we will be more than happy to assist you in finding a tenant. Kind regards, Sam.
4/5
GoogleVery good professional staff.
Hi Anthony, Thank you for your kind review. Sam & the team.
1/5
GoogleCalled them one day. Said the person I needed to speak too was on lunch and that they'd call me back... never heard from them again.
Hi Robert, I am sorry you have not had a call back, please accept our apologies. We, like many other businesses, are experiencing unprecedented demand at the moment. We always ensure we return voicemails and messages the same day, it seems this has not happened on this occasion which i apologies for. We would always encourage you to call us back if you have not heard back from us by the end of the day as it may be that the message has not been passed on in error. Customer service as always, is a high priority for us and we would welcome the chance to resolve any concerns before a poor review is placed. Kind regards, Sam.
5/5
GoogleAll the staff have been very helpful, professional and friendly throughout the whole selling process. They were very efficient with communications and delivered a great service all round, thank you!
Thank you for your kind review Amy, it's appreciated.
5/5
GoogleGreat experience with Your Move. Jodie, Sam and Sarah have been professional throughout and kept me informed throughout the whole process. Can’t thank them enough !!!
Thank you for your kind word Bev, happy to help.
5/5
GoogleRented out a flat with your move in Sunderland. Great customer service in store. No problems at all and good communication throughout the tenancy. Would highly recommend.
Thanks for the great feedback. Kind regards, Reeds Rains Sunderland
5/5
GoogleAll the girls are amazing! Nothing is too much hassle. Constant updates as to where the sale and purchase are currently at. Wouldn’t go anywhere else!
Thanks for your review Jordan. Really appreciate it. Good luck in your new home.
5/5
GoogleGreat service and excellent advice
Thank you for your kind review Ian.
5/5
GoogleI used Your Move for a tenant find, all went well. I would recommend them.PositiveProfessionalism
Thank you for your review Julian
5/5
GoogleAilsa and the rest of the Lettings team at Your Move have provided an exceptional service. They succeeded in finding a new tenant for my property very quickly, handled the whole process most professionally and kept me informed throughout. I will definitely use their services again when I have a vacant property
1/5
GoogleDecent buying experience, awful selling experience.
Hi Steven, It's been 10 months since we completed the sale of your property and we were not aware that you had concerns over the sales process. The sale completed within 8 weeks of it being sale agreed which in this market is excellent timing. If you would like to give the office a call on 01915674095 i would appreciate some feedback on where you felt we could have improved our service. Kind regards, Sam.
5/5
GoogleVery helpful, professional and friendly staff. Would definitely use them again, always a quick response to any enquiries I had.
Thank you Kevin, i hope you are happy in your new home.
2/5
GoogleNot good enough, spoken to in a terrible manner by their manager.
Hi Andrea, I am sorry to see that you feel this way. I am the Branch Manager here at Your Move Sunderland and i am always ready to listen and work on any concerns you have. I can see i last spoke with you in May, i cannot see that any complaint was raised at the time regarding your concern however, i am more than willing to discuss this with you further now if you would like to give me a call on 01915674095. Kind regards, Sam.
5/5
GoogleExcellent, bought a house through them. Absolutely recommended.
Thank you for your kind review Dylan.
5/5
GoogleI used Your Move for a tenant find, all went well. I would recommend them.
Thank you for your review Julian
5/5
GoogleVery professional and helpful service - helped with finding property, mortgage and insurance. Honestly couldn't be happier
Our pleasure Jonathan. Glad to have been of service. Kind regards, Reeds Rains Sunderland
5/5
GoogleHelped with first time mortgage. very professional and helpful. Would highly recommend to anyone .
Glad we could help Maria. Kind regards, Reeds Rains Sunderland
5/5
GoogleGreat professionality and service from Your Move Sunderland. Highly recommended.
Thank you for your kind review.
2/5
GoogleHad no feed back off the very few viewings we had not even a courtesy call didn't even know about a viewing not turning up until they rang a month later to arrange another viewing and I happened to mention the no show
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Your Move's Sunderland office has 189 reviews across two platforms: 186 on Google, 3 on Yell.
Your Move Sunderland is rated 4.6 out of 5 across all 189 reviews, and 4.6 out of 5 on Google from 186 reviews.
Your Move Sunderland, 4a Athenaeum Street, Sunderland, Tyne & Wear, SR1 1QX.
