1/5
YellGo Elsewhere!
Rude, unhelpful, angry and intimidating is how I would describe the manager. Completely unprofessional and has left people in tears with her vile attitude and tone. Do not sell here or buy here.
Trusted Agent profile · Sunderland, Tyne & Wear
Verified
Your Move Sunderland reviews
★★★★★
189 reviews across 2 platforms
4a Athenaeum Street, Sunderland, Tyne & Wear, SR1 1QX
Your Move's office in Sunderland, Tyne & Wear, at 4a Athenaeum Street, is rated 4.6 out of 5 across 189 reviews on two platforms, including 186 Google reviews rated 4.6.
Reviews
Every review we hold for the Sunderland office, from every platform, shown as written. First names only.
Yell5/5
Google1 to 1 service . Helpful
Agent replied
We appreciate your feedback Gordon. Thank you for your lovely comments.
5/5
GoogleFantastic service from Your Move throughout the whole selling process. Very professional and friendly staff keeping us informed every step of the way, definitely recommend!
5/5
GoogleProfessional, thorough and a delightful service
Agent replied
Thank you very much Michelle. Kind regards, Reeds Rains Sunderland
5/5
GoogleRating only, no written review.
Agent replied · 22 August 2026
Thank you so much and we wish you all the best moving forward. Team Sunderland
1/5
YellWaste of time
They were the first agent we contacted to place our property on the market. They couldn't even be bothered to ring back. Avoid!
5/5
Googlefriendly and professional staff and services
5/5
Googlefriendly and professional staff and services
5/5
GoogleRating only, no written review.
Agent replied · 13 April 2026
Thank you so much for your 5-star review! We’re thrilled to hear you had a great experience. Sarah
4/5
GoogleGreat service, food good, what's not to like.
4/5
GoogleGreat service, food good, what's not to like.
4/5
GoogleRating only, no written review.
Agent replied · 24 August 2024
Thank you for your review Mrs Nair. We appreciate you taking the time to leave a review and welcome any feedback you may be able to provide that will help maintain our very high standards. Sam, Sarah S, Sarah J, Chloe, Ewan & Lynne.
5/5
GoogleRating only, no written review.
Agent replied · 18 February 2024
Thank you for your 5 star review Samira. The team and I really appreciate it, your positive feedback motivates us to continue to provide our customers with the excellent service they deserve. Sam, Sarah J, Sarah S, Chloe & Lynne. 😃 …
2/5
GoogleRating only, no written review.
Agent replied · 20 November 2023
Hi, I see your review has no name, if you are a customer of Your Move and have been dissatisfied with the service you have received I would welcome a conversation to try to resolve any concerns you have. It's disappointing that rather than this you have posted a 2 star review with no context as to why. As you can see from the many 5* reviews we have poor service is not common practice for us. However, if we have fallen short of our usual high standards I would like the opportunity to understand where we went wrong and how we can improve. Kind Regards, Sam.
5/5
GoogleRating only, no written review.
Agent replied · 20 November 2023
Thank you for your 5* review Michael. 😊 …
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied
Thank you
5/5
GoogleRating only, no written review.
Agent replied
Thank you for your review
5/5
GoogleExcellent service
Agent replied
Thank you
5/5
GoogleRating only, no written review.
Agent replied
Thank you, your review is appreciated.
1/5
GoogleRating only, no written review.
Agent replied
Hi Engy, We are disappointed to see you have given Your Move Sunderland a one star review and would like to hear more from you regarding why. I would be grateful if you could contact me via phone or email to discuss this further. The office number is 01915674095 or you can email me directly samantha.martin@your-move.co.uk. Your feedback is extremely important to us and an integral part in maintaining our high standards. I look forward to hearing from you. Kind regards
4/5
GoogleRating only, no written review.
Agent replied
Thank you for your review Susan.
5/5
GoogleRating only, no written review.
Agent replied
Thank you for your review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Your Move Sunderland
How many reviews does Your Move Sunderland have?
Your Move's Sunderland office has 189 reviews across two platforms: 186 on Google, 3 on Yell.
What is Your Move Sunderland's rating?
Your Move Sunderland is rated 4.6 out of 5 across all 189 reviews, and 4.6 out of 5 on Google from 186 reviews.
Where is Your Move's Sunderland office?
Your Move Sunderland, 4a Athenaeum Street, Sunderland, Tyne & Wear, SR1 1QX.
