Every review we hold for the Sunderland office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI've nothing but praise for Sam and the team at Your Move, Sunderland. Nothing was ever too much trouble and they always had our backs while we were trying to buy one of the properties they were selling.
Their advice was always well thought out and accurate. I wouldn't hesitate to recommend them to anyone who needs a professional, caring and attentive agent.
Thanks again.
Andrew and Stephanie.
Andy · 24 November 2023
Agent replied · 30 December 2023
Thank you Andrew. It's been a pleasure to help you through your moving journey, I'm am so pleased we were able to make the move a little easier and less stressful for you both. I hope you're settling in to your new home well, best wishes for the future. Sam 😊 …
★★★★★ 1/5
GoogleBede house flat in Farringdon for £500 pcm was originally listed at £450, but after a lot of people took their valuable spare time to go and view the property, they decided to re list the property, jack up the price and fob off any clients with some lie that the landlord was on holiday. Trashy business
Seeing as there is no way to reply to your ridiculous essay, I will re edit and point out that you were happy to take people's details, arrange appointments where people took the time & effort to go and visit. Once the property was taken off you did not bother to inform anyone and came up with this made up story every time someone got in touch instead of having the decency to admit that the whole was just a waste of our time, in reality you were just using peoples free time to test the waters. That's scummy behaviour in my book and this lack of professionalism should be kept in check, but because of the times we live in, of course it isn't. You also mentioned you had problems with the previous tenant yet when we visited the property it had no signs of being inhabited. Landlords may as well just deal with clients directly as you don't seem to serve any real purpose other than writing up fake cheesy 5 star reviews for yourself. Useless
William · 7 April 2026
★★★★★ 5/5
GoogleWhere do I start? I think there was another review about this branch being extremely professional and I absolutely agree.
I’m a landlord and was in a very difficult situation with a previous tenant and the state of the house that needed sorting out immediately. It was extremely stressful. Jasmin was there helping me every step of the way and turned things around within a week. She fully understood delays cost money and was extremely conscientious about improving my situation and bringing a level of balance to a very difficult situation. I’m extremely grateful for her help and look forward to establishing long term business relationships with this branch.
Rajeev · 15 March 2022
Agent replied
Good Morning Rajeev, Thank you for such a lovely review. Jasmin is a great asset to our team, i will pass on your kind words. Thank you
★★★★★ 5/5
GoogleThe team as a whole are as professional as they come. We experienced many hurdles to jump and being new to the sellers/buyers market they were there for us with advice and support. No question was too stupid and they kept us informed, made phone calls for us and ultimately made the whole experience manageable. We instantly knew we were in very capable hands. Each phone call was met with friendly, happy staff.
On a personal note, we would like to thank Sarah,Sam and Elliott for the kindness and patience shown to us along a very difficult pathway for us. You are truly outstanding people and we wish you every happiness and success.PositiveResponsiveness, Quality, Professionalism, Value
Andrew · 25 August 2021
Agent replied
Thank you for such a lovely review Andy. It's very much appreciated and i hope you are happy in your new home! Sam
★★★★★ 5/5
GoogleI have used YourMove for a number of years as my Lettings Agent and have always been happy with their service. They provide a personable and proactive approach to property management and I can always rely on them. Would 100% recommend!
Seb · 13 March 2026
Agent replied · 13 April 2026
Thank you so much for your kind review and for your continued trust in Your Move over the years. We’re delighted to hear that you’ve been happy with our service and that our personable and proactive approach has made a positive difference to your experience.
It’s always a pleasure working with you, and we really appreciate your recommendation. If there’s ever anything you need, our team is always here to help.
★★★★★ 5/5
GoogleGail has supported myself on multiple property buys and buy to lets / airbnbs to get suitable tenants into property, her service and comms is 10/10 and has been since I invested in property over the last 5 years.
Kane · 13 March 2026
Agent replied · 13 April 2026
Thank you so much, that honestly means a lot Kane! It’s been great working with you over the past 5 years and seeing your property portfolio grow. I’ve loved helping you with the purchases and getting the right tenants in for your buy to lets and Air bnbs. Really appreciate the trust you’ve put in me, and here’s to plenty more successful deals to come! Thanks again, Gail.
★★★★★ 5/5
GoogleAmazing service when selling my property recently. All the team are friendly and happy to help. Special thanks to Sarah who was absolutely amazing throughout , she kept us updated throughout with regular phone calls and emails. 100% recommend
Sara · 26 September 2024
Agent replied · 26 October 2024
Thank you so much for your kind review Sara! We're thrilled to hear that you had a great experience with us while selling your property. It's wonderful to know that Sarah and the team were able to provide you with excellent service and keep you informed throughout the process. Your recommendation means a lot to us, and we’re glad we could help make your sale as smooth as possible. If you ever need anything in the future, don’t hesitate to reach out! Thanks again! Sam 😊
★★★★★ 5/5
GoogleReally nice staff ! Fast and really helpful the agent who helped us was very friendly and she made
The process stress free.. Sarah Symons
Victoria · 22 June 2026
Agent replied · 22 August 2026
Thank you so much for your lovely review, Victoria! We’re delighted to hear that you found our team friendly, fast, and helpful. Making the process as stress free as possible is always our goal, and we’re so pleased that our agent was able to provide such a positive experience for you. We truly appreciate your kind words and your support! Sam😊
★★★★★ 5/5
GoogleSam, Sarah and the team at Your Move are first class. They are always professional and friendly, which makes the experience of buying/selling a house enjoyable. I would recommend Your Move Estate Agents as they always keep you thoroughly updated through out the process. I look forward to continuing to work with a great team!
Wear · 15 November 2023
Agent replied · 20 November 2023
Thank you James & Joanne, It's been lovely working with your over the years. We really appreciate your kind review. Sam 😊 …
★★★★★ 5/5
GoogleAbsolute 5 star service from start to finish! The girls did whatever they could to get me the best offer and Chloe kept me upto date with the sales progression every week. They made the sale so easy and relaxed. Definitely recommend 100%
Michaela · 26 May 2024
Agent replied · 24 August 2024
Thank you Michaela for your kind review. It's lovely to hear that you've had a great experience with us. We wish you the best of luck in your new home. Sam, Sarah J, Sarah S & Lynne. ☺️
★★★★★ 1/5
GoogleTerrible agent. I recently signed a contract for them to let out one of my properties. They decided they wanted to charge more when they returned to the office. I am really disappointed in the service and found a much cheaper deal with another local agent. Very unprofessional management and it would appear bullying tactics on their staff (in future perhaps press mute on your phone.) I deal with other branches of YourMove who have in fairness been great! Unfortunately this branch doesn’t appear to be the same.
Robert · 26 September 2024
Agent replied · 26 October 2024
Good morning, Robert, I am sorry that you feel this way. Your details were passed to us from another branch who you had instructed to let another property for you. We offered you our standard fees as we were not aware that you had been offered a discounted rate due to being an existing client. When we were made aware of this, we did offer to reduce the fee inline with what you had been offered previously. You declined this offer and choose to list with another agent. We wish you the best of luck with your future endeavours, if you'd like to discuss your concern further with me please call me on the office number, 01915674095. Kind regards, Sam.
★★★★★ 5/5
GoogleI recently took on a letting through Your Move at Sunderland. Amy was absolutely brilliant, nothing was too much trouble. Thank you for all of your help and understanding with the move!
Emma · 26 September 2024
Agent replied · 26 October 2024
Hi Emma, Thank you so much for your review. We really appreciate you taking the time out to provide some feedback. Best of luck in your new home. Thanks, Sam.
★★★★★ 5/5
GoogleGreat service from start to finish. The team were responsive, proactive, and communicated clearly throughout the purchase. Everything you’d expect from a good estate agent, and more. I’d happily use them again in the future.
Martin · 13 February 2026
Agent replied · 13 April 2026
Thank you so much for the kind review Martin. We’re really pleased to hear you felt well supported throughout the process and that our communication and service met your expectations. It was a pleasure working with you, and we’d be delighted to help again in the future. All the best from us all! Sam😊 …
★★★★★ 5/5
GoogleSam, Sarah and all the staff at Sunderland were superb, through ups and downs they were always there to help and always being positive which really helped. I’ve used Yourmove before and I’d definitely use them again
Geoff · 26 May 2024
Agent replied · 24 August 2024
Thank you for your kind review Geoff, the team and I appreciate the feedback and are pleased you have had another positive experience with Your Move. 😊 Sam, Sarah J, Sarah S, Chloe & Lynne. …
★★★★★ 5/5
GoogleGail knows her stuff and works swiftly and efficiently. You can trust her to deliver results.
Catherine · 22 June 2026
Agent replied · 22 August 2026
Thank you so much for your kind words! We're delighted to hear that you found Gail knowledgeable, efficient, and trustworthy. Providing excellent service and delivering results for our clients is always our goal. We truly appreciate your feedback and your trust in Gail's expertise. Thank you for your support! Sam 😊 …
★★★★★ 5/5
GoogleExcellent service provided by sales manager Sarah Johnstone which resulted in completion of sale in just 7 days - amazing!!
George · 22 May 2026
Agent replied · 22 August 2026
Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a positive experience and that Sarah Johnstone. We’ll be sure to pass along your kind words to Sarah she’ll be thrilled to hear them. Thank you again for choosing us!
★★★★★ 5/5
GoogleFantastic helpful friendly team. Excellent company to use for dealing with your needs. Thanks for all your help. Edd.
EDD · 22 May 2026
Agent replied · 22 August 2026
Thank you so much for your kind words, Edd. We really appreciate you taking the time to leave us such a positive review. It’s great to hear that you found our team helpful and friendly, and we’re delighted we could assist with your needs. Thanks again for choosing us, we wish you the best of luck in your new home! Sam 😊 …
★★★★★ 5/5
GoogleExcellent service from Sarah and the team helping me get things pushed over the line due to some difficulties with a frustrating seller. Would definitely recommend and use again.
Stephen · 22 August 2024
Agent replied · 24 August 2024
Thank you so much for your kind words! I thrilled to hear that Sarah and the team were able to assist you through the challenges with the purchase. Your recommendation means the world to us, and we're glad we could help you get everything across the finish line. If you ever need assistance in the future, we'd be more than happy to help again! Sam 😃
★★★★★ 5/5
GoogleVery helpful . Sarah gives us timely update as buyers. Highly recommend
Ritzell · 22 June 2026
Agent replied · 22 August 2026
Thank you so much for your kind review! It was a pleasure helping you through the buying process. I'm so glad you found the updates helpful. Wishing you lots of happiness in your new home, and thanks again for the recommendation! Sam 😊 …
★★★★★ 5/5
GoogleGreat service from start to finish. Friendly and professional staff, always helpful and responsive. Highly recommend!
Vergine · 22 May 2026
Agent replied · 22 August 2026
Thank you for your kind review Vy. We wish you the best of luck moving forward and if there is anything we can assist with in the future please reach out. Sam 😊 …
★★★★★ 5/5
GoogleI can’t thank Samantha at Your Move for always being there for me. She is always chasing for me and keeping me in the loop and keeping me sane throughout this process. Thank you very much
Rebecca · 30 January 2024
Agent replied · 6 February 2024
You're welcome Rebecca. Thank you for choosing Your Move to sell your home. We all really appreciate the business and it's been lovely to work with that. Sam 😊 …
★★★★★ 5/5
GoogleOne of the staff member SARAH SYMONS very helpful
Jaskirat · 22 June 2026
Agent replied · 22 August 2026
Thank you for your kind review Jaskirat. We wish you the best of luck in your new home. Sam 😊 …
★★★★★ 5/5
GoogleAn extremely helpful team in the Sunderland branch. Always friendly and professional and a pleasure to work with. All our queries were handled very efficiently. Would not hesitate to use their services in the future.
Linda · 13 November 2025
Agent replied · 13 April 2026
Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience with our Sunderland team. Providing friendly, professional, and efficient service is always our goal, and it’s wonderful to know we met … More
★★★★★ 5/5
GoogleI mainly dealt with just Sam and Sarah but can praise them high enough for all there help and guidance when selling our house and buying our new property. Disappointed with communication from our solicitors but Sam and her team chased up all my queries promptly. Cant thank them enough.PositiveResponsiveness, Professionalism
Sue · 25 August 2022
Agent replied
Thanks Sue, i hope you are very happy in your new home!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
