Trusted Agent profile · Sunderland, Tyne & Wear

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Your Move Sunderland reviews

4.6

★★★★★ Excellent

189 reviews across 2 platforms

4a Athenaeum Street, Sunderland, Tyne & Wear, SR1 1QX

Your Move's office in Sunderland, Tyne & Wear, at 4a Athenaeum Street, is rated 4.6 out of 5 across 189 reviews on two platforms, including 186 Google reviews rated 4.6.

Google logo

4.6 / 5

186

Reviews on Google

This office

Yell logo

1.0 / 5

3

Reviews on Yell

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Sunderland office, from every platform, shown as written. First names only.

5/5

Google

First Class Service. I first met Sam at my property and she suggested I put my house on the market as Your Move has many developers and first time buyers on the books. She was right and we had an offer within 1 week. We accepted the offer and completed shortly after. Can't recommend Your Move enough. Great Staff Great Service I mainly dealt with Sam, Sarah and Chloe, but all staff are professional and friendly. I didn't think I could sell my property for the price i wanted, but Sam and Your Move did it. Over the moon with the service from Your Move. Very happy customer.

Chris · 27 November 2024

Agent replied · 11 December 2024

Thank you so much for your glowing review and for taking the time to share your experience with us! We’re absolutely delighted to hear that you’re over the moon with the service provided by our team. Thank you for recommending us so highly, we really appreciate it! Wishing you all the best as you move forward, and if you ever need anything in the future, please don’t hesitate to reach out. Sam. 😀

5/5

Google

We have multiple properties and have always had a great experience. Special thanks to Gail and Sarah

Joffe · 22 July 2026

Agent replied · 22 August 2026

Thank you so much for your kind words and continued support. We're delighted to hear that you've consistently had a great experience across your properties. Gail and Sarah will be thrilled to receive your special thanks they work hard to provide excellent service, and your feedback means a lot to them. We truly appreciate your trust in us and look forward to continuing to support you in the future. Sam 😊

5/5

Google

Contacted to ask for help to get my house valued, I spoke to Maddison who was absolutely brilliant. Really informative, explained things through to me and gave me loads of information. Absolutely love thank you so much!

Bethany · 13 February 2026

Agent replied · 13 April 2026

Thank you so much for the lovely review! l'm so glad you had such a great chat with Maddison, she’ll be over the moon to hear this. It’s great to know she was able to explain everything clearly and give you all the info you needed. If there’s anything else you need at all, just give us a shout, we’re always here to help! Sam😊 …

5/5

Google

I can’t recommend my lettings agent Gail Lewicki highly enough. Managing a large property portfolio isn’t always straightforward, but she consistently goes above and beyond to make the whole process smooth and stress-free. Her communication is excellent, she handles issues quickly and professionally, and she genuinely cares about both landlords and tenants, which is rare to find. What really stands out is Gails attention to detail and willingness to step in and help, even when something falls outside the usual scope. It gives me real peace of mind knowing my properties are in such capable hands. If you’re looking for someone reliable, proactive, and genuinely dedicated, you won’t be disappointed.

Alan · 13 March 2026

Agent replied · 13 April 2026

Wow, thank you so much for this, it honestly means a lot. Managing a big portfolio definitely has its moments, so I’m really glad I can help make things easier and take some of that stress off your plate. That’s always the goal! I genuinely care about looking after both landlords and tenants, so it’s great to hear that comes through. And knowing you’ve got peace of mind with everything, that’s the biggest compliment. Really appreciate the trust you’ve put in me. It’s an absolute pleasure working with you. Gail 😊

5/5

Google

Sarah has been brilliant, informed me of every step, it’s been an easy flowing purchase and the other girls I’ve spoken to have all been professional. Thank you again x

Stephanie · 13 March 2026

Agent replied · 13 April 2026

Thank you so much for your lovely feedback! I'm so pleased to hear that Sarah kept you well informed throughout the process and helped make your purchase feel smooth and easy. I’ll be sure to pass your kind words on to her and the rest of the team as well. It was a pleasure assisting you, and we truly appreciate you taking the time to share your experience. If there’s ever anything else we can help with, please don’t hesitate to get in touch. Thanks again! Sam 😊

5/5

Google

Good opportunity to say thank you to Gail who has significantly improved my experience of working with this company! She’s been quick to respond to questions and proactive in approach.

Sarah · 13 March 2026

Agent replied · 13 April 2026

Thank you for your review Sarah. While the concern raised wasn’t connected to our branch directly, we really appreciate you sharing your experience. We’re especially pleased to hear Gail has made such a positive difference. She works hard to provide quick responses and proactive support, and it’s wonderful to see that reflected in your experience. We’ll make sure she receives your feedback. Thank you for your continued support. Sam 😊

5/5

Google

Sam and her team at the sunderland branch are amazing, ive rented my property out with them for several years now ,the few problems that have arisen have been dealt with quickly and efficiently. Much appreciated, thank you .I highly recommend 👌. …

Deb · 13 November 2025

Agent replied · 13 April 2026

Thank you so much for your kind words and continued trust in our Sunderland team! 🌟 I'm delighted to hear that you’ve had such a positive experience over the years, and that any issues have been resolved quickly and efficiently. We really … More

5/5

Google

As a buyer of a property on the market with Your Move Sunderland I can not express enough my gratitude to Sam, Sarah and rest of the team. During a short but difficult chain, Sam and Sarah kept me informed, were diplomats between all parties and ultimately when I had a move of over 400 miles even offered to facilitate an out of hours arrival. Thank you very much & I still intend to pop in in person to say thank you when I am in the town centre.

David · 3 August 2024

Agent replied · 24 August 2024

Hi David, You are more than welcome. Thank you for this lovely review, it's very much appreciated by us all. We all wish you the best in your beautiful new home. Thanks, Sam & the team. 😊 …

5/5

Google

All the staff were fantastic during our selling experience, Sarah and the team couldn't do enough for us, no question was to much trouble couldn't fault them at all. Excellent experience compared to when we have dealt with other agents.

David · 13 November 2025

Agent replied · 13 April 2026

Thank you so much for your lovely review! We’re delighted to hear that you had such a positive selling experience with us. Sarah and the whole team will be so pleased to know their support made a difference and that you felt well looked … More

5/5

Google

Thank you so much to Sam and Sarah for helping us find our perfect home in the area we were looking for! Despite not having our house up for sale with Your Move, Sam and Sarah really went out of their way to help us find a property to buy.

Amy · 13 July 2025

Agent replied · 13 April 2026

Hi Amy, Thank you for your lovely review, we really appreciate it. I'm so pleased to have been able to help you find your forever home, we are always happy to help! Thank you again for the great review! Sam & team Sunderland.

5/5

Google

The Branch Manager took ownership from the beginning, due to my own personal circumstances. This was vital and I can't thank Samantha Martin enough, in words. It was a godly act, sounds cheesy but its true. They delivered and exceeded my expectations. They performed the viewings themselves, giving honest feedback. Samantha and myself both agreed a targeted action plan, based on this and within the post market appraisal, pricing criteria. When the actual offer and ultimately final sale of the property happened. I went on the sole judgement of Samantha. I never met the buyer. The conveyancing could have failed, leaving my late mothers estate, paying both parties fees. I had complete confidence and beief, however. The personal and business relationship, I had the pleasure of experiencing, did not wain. I would like to thank all the members of staff, who my family had comunicated with. Truly are professional, always highly motivated and extremely polite. I hold this firm in the highest esteem. My name Antony Duell

Antony · 27 March 2024

Agent replied · 24 August 2024

Thank you so much for taking the time to leave such a glowing review! We're thrilled to hear that you had a wonderful experience with us. Delivering excellent service and creating memorable moments for our customers are always our top priorities. If we can help with anything in the future please do let me know. Sam, Sarah J, Sarah S, Chloe & Lynne.

5/5

Google

Sarah has been brilliant with helping us with our mood and i could not recommend her or the company any higher.

Sarah · 13 March 2026

Agent replied · 13 April 2026

Thank you so much for your kind words! We’re delighted to hear that Sarah was able to help make your move go smoothly. We’ll be sure to pass on your lovely feedback to her. Your recommendation really means a lot to us, and we truly appreciate you choosing our company.

5/5

Google

My wife and I sold our first house through Your Move Sunderland this year and we're so glad we went with them! Words can't describe how amazing their service was and how much Sam and her team went above and beyond. Although the house we bought wasn't sold through Your Move, we attribute the fact that we eventually moved to how much effort Sam, Sarah & the team put into making it happen when the other estate agent (the one we bought our new house through) didn't!!! For those who want more info: We were in a rather short chain with only 3 parties which should have been straight forward but for some reason got delayed massively so that completion only happened after over 5 months. Sam and her team however were with us every step of the journey, answered the endless amount of questions we had and did everything in their power to help us move as fast as possible EVEN THOUGH the property we were buying wasn't even sold through Your Move. That's what you call service and care! We can honestly say that we felt Sam & her team really care about making a house move a positive experience for everyone involved. They chased things up if it needed to, kept us in the loop throughout and queried solicitors as to why things were delayed. The wealth of experience Sam & Sarah have is invaluable and we're convinced if it hadn't been for them, we would probably still be waiting for a completion date. They were also always just one phone call away. I can't emphasise enough how much a good phone manner and how fast an estate agent picks up your call says about how they deal with their clients and prospective buyers! When we first considered selling, we had several local estate agents visit us and value our property. Some of these didn't make a big effort to explain their fees, some of them talked a really big game and arrogantly bragged with how amazing they are & how many properties they sell, etc. When Sarah visited us it was none of the pushy sales tactics which was a breath of fresh air! Instead she was very genuine, professional, a great listener and communicated really well what selling a house involves. Any questions we had or additional info we felt was important to let her know about our house - she took the time to listen and note. What we then got was a quality listing and a high quality selection of really interested buyers. My wife and I are so glad that we decided to go with our gut instinct and chose Your Move over everyone else. We can't thank Sam, Sarah and the team enough for everything they've done for us and we would highly recommend them to anyone wanting to buy or sell!

Benjamin · 23 December 2023

Agent replied · 30 December 2023

Thank you so much for such a kind review. There is no better feeling for us than knowing we have made a difference to your moving experience. I hope you and Rebecca are settling in to your new home well. We wish you the best of luck for the future. Sam, Sarah S, Sarah J, Chloe, Jasmin & Lynne. 💗 …

5/5

Google

I put my large house up for rent and chose Your Move as my letting agent, Gail Lewicki did a professional job doing the viewings and necessary checks allowing me to rent my house with piece of mind. Great job by Gail and all involved

Steven · 22 July 2026

Agent replied · 22 August 2026

Thank you so much for your kind review. I'm delighted to hear that you had such a positive experience with Gail and the team. Thank you for choosing Your Move to let your property. We really appreciate your recommendation and look forward to helping you again in the future. Sam😊 …

5/5

Google

I've interacted with this estate agent on the purchase of two houses recently. They are excellent and very professional. Most of my interactions have been with Sarah who was always helpful and informative, as were the other staff. Would highly recommend.

Alasdair · 15 August 2026

Agent replied · 22 August 2026

Thank you so much for your wonderful review! It’s fantastic to hear that you’ve had such a positive experience with us when purchasing both properties. Sarah and the whole team really appreciate your kind words, and we’re delighted to have been able to help. Thank you for recommending us!

5/5

Google

Amazing company to buy property from. I would especially like to thank Sarah for all her hard work. All staff were very professional and approachable, nothing was a problem for them. Can't thank them enough for all the help liasing with a non responsive Solicitor. Ensured we were updated on a weekly basis, I can't thank them enough. Highly recommended.

Kim · 5 October 2024

Agent replied · 26 October 2024

Hi Kim, Thank you so much for your kind words and for taking the time to leave such a wonderful review! We're thrilled to hear that you had a positive experience with us. Sarah and the entire team are delighted to know that their efforts were appreciated. Keeping our clients informed and supported is always a priority, and we're glad it made a difference for you. Thank you again for your recommendation! Sam 😊

5/5

Google

Just wanted to leave a review for Gail and the rest of the team at your move sunderland 😃 they’ve been thorough, professional and helpful at all times while getting tenants in two properties in a matter of days. Thank you …

Steven · 22 July 2026

Agent replied · 22 August 2026

Thank you so much for the lovely review! I'm so pleased to hear you had a great experience with Gail and the rest of the team. Thanks again for choosing Your Move Sunderland, we really appreciate your support and look forward to helping you again in the future! Sam 😊 …

5/5

Google

I cannot praise the girls, especially Sam and Sarah, in the Sunderland office enough. They have been extremely helpful and also very sympathetic during what has been a very stressful time. I would thoroughly recommend them to anyone wanting to sell their property

Ann · 3 April 2025

Agent replied · 4 May 2025

Hi Ann, thank you so much for your lovely review! Your kind words truly mean the world to us. Wishing you all the best!" The Team in Sunderland

5/5

Google

Thanks my move with assisting me throughout the process, especially Maddison and Sarah, great help and great work, absolutely lovely and always there to help, amazing fast responses :) and polite.

Derrie · 13 August 2025

Agent replied · 13 April 2026

Hi Derrie, Thank you for your kind review. We are pleased you've had a great experience with us. Sam😊 …

5/5

Google

I have nothing but praise for everyone at YourMove Sunderland, particularly Sam, Jasmin & Sarah. Always friendly, professional, and available to give advice/guidance whenever needed. They have a pragmatic approach to every situation and work hard to make sure both tenants and landlords are happy. They are a pleasure to work with and I know I'm in safe hands if ever an issue was to arise.

Tim · 27 March 2024

Agent replied · 24 August 2024

Thank you so much for taking the time to share your positive experience with us Tim! Your 5-star review means a lot to us, and we truly appreciate your kind words. Sam, Sarah S, Chloe, Sarah J & Lynne. 😊 …

5/5

Google

The whole process was effortless thanks to the staff. The family house was sold by your move, the advice and help we received from start to finish was excellent. The information they gave us was accurate. I would gladly recommend them to anyone selling a house.

Peter · 22 May 2026

Agent replied · 22 August 2026

Thank you so much for your kind words. We’re delighted to hear that you found the whole process effortless and that our team’s support, advice, and communication met your expectations throughout. … More

5/5

Google

The girls in your move have being absolutely brilliant. Went the extra mile to help us all of the time, nothing was a problem, in a very stressful time they made it alot easier . I would tell any one to use this company thanx again

Lynne · 22 May 2026

Agent replied · 22 August 2026

Thanks Lynne, we all really appreciate your recommendation. I hope you're both very happy in your new home. We wish you the best of luck in your new home. Sam😊 …

5/5

Google

To the whole team at Your Move, I want to express my deepest gratitude for all the help and support you have given our family through this incredibly hard time. Your kindness, patience, and understanding made a challenging situation so much easier to navigate. We truly appreciate you going above and beyond for us." Thanks for everything

Tracy · 13 February 2026

Agent replied · 13 April 2026

Thank you so much for your lovely words Tracy. It really means a lot to all of us to know we could be there for you during such a tough time. We’re so glad we were able to help and make things a little easier for you. Wishing you and your family all the very best, and please reach out if you ever need anything in the future. Sam 😊 …

5/5

Google

Gail and letting was amazing with how she dealt with tenant finding, managing and just general communication when ever I needed something sorted she always went above and beyond and I'd highly recommend her!

Kema · 1 August 2026

Agent replied · 22 August 2026

Thank you so much for your wonderful review! I'm delighted to hear that you were happy with the tenant finding, property management, and communication throughout the process. Going the extra mile for our clients is always our priority, so your kind words really mean a lot. Thank you for your recommendation, and I wish you all the best. If you ever need any assistance in the future, we'd be more than happy to help! Sam 😊

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Your Move Sunderland

How many reviews does Your Move Sunderland have?

Your Move's Sunderland office has 189 reviews across two platforms: 186 on Google, 3 on Yell.

What is Your Move Sunderland's rating?

Your Move Sunderland is rated 4.6 out of 5 across all 189 reviews, and 4.6 out of 5 on Google from 186 reviews.

Where is Your Move's Sunderland office?

Your Move Sunderland, 4a Athenaeum Street, Sunderland, Tyne & Wear, SR1 1QX.

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