Trusted Agent profile · Sunbury On Thames · Surrey
Verified
★★★★★
661 reviews across 2 platforms
1 Staines Road West, Sunbury On Thames, Surrey, TW16 7AB
Part of Chancellors, see every office.
Chancellors's office in Sunbury On Thames, Surrey, at 1 Staines Road West, is rated 4.0 out of 5 across 661 reviews on two platforms, including 309 Google reviews rated 4.1.
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Every review we hold for the Sunbury On Thames office, from every platform, shown as written. First names only.
5/5
GoogleAdam was amazing from start to finish, cannot recommend his advice and experience enough
Thank you for leaving us this great review Shaheen, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleDear Dasy, Thank you for your dedication and patience during our property search. Your hard work is greatly appreciated. Laura
Hi laura, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
FacebookEmma Cotterell has been dealing with my rental. She was really responsive and helpful especially when an unexpected change in my circumstances required some out of the box thinking. Thoroughly satisfied
Thank you for your review
1/5
GoogleTerrible experience with this agency. Beware of this agency!! We couldn't believe when after they've found a tenant 5 weeks ago, that should have moved in last Saturday, we were told that his references failed just a couple of days before he was supposed to move in. What kind of company is this that brings people to the property's and says to the landlord that the tenant earns 90k and 3 days before they move in finds out that it is all a bunch of lies. And then asks us if we are willing to take the risk??? We are gutted! Now we have an empty property and loads of pounds lost because of this agency! People from Staines and surroundings be very careful with this people!!!
Hi Joao, thank you for taking the time to write a review. We are however, disappointed to read of your concerns. Please can you write to us at seniorsupport@chancellors.co.uk so that we can investigate this for you? Many thanks.
1/5
FacebookDreadful service, continuous changes in staff, failure to carry out basic instructions, continuous failure to keep records up dated, continuous failure to fully and completely inform vendors of what has or hasn’t been agreed, and ultimately to blackmail vendors to make good your failings. This is NOTHING short of disgraceful behaviour, that had our decease aunt not been such a kind person we fully would have left this run to court proceedings, comfortable in the knowledge that we would countersue for the costs and interest and that we would happily have involved media at the most valuable to Chancellors point…locally, whilst defending / countersuing. At no point has Chanellors managed to even reply to questions / respond to complaints (and there is a very long list of them) nor unfortunately have Chancellors apologised to us, and the costs incurred by their numerous changes in staff, failure to comply to instructions or update staff etc, has ultimately cost a charity well over £1700! Disgusted
HI Dinah, we are sorry to read of your concerns. Please could you contact us at seniorsupport@chancellors.co.uk with the details so that we can investigate this for you? Many thanks.
1/5
FacebookI really don't know what wrong is with this company. First nicely they contact you, and later they don't pick up the phone or reply for messages. They keeps flats to rent which are not available any more. Someone could tell me for what are you keep them then? I can understand mistake but is not first time when I caught a contact with your Agents and I'm getting ignored. It's not nice especially when you earn money for helping them. No recomend
Hi Marta, we are very disappointed to read of your concerns. Please can you contact us at seniorsupport@chancellors.co.uk with the details so that we can investigate this matter for you? Many thanks.
1/5
FacebookHorrendous lettings agency. It's been over 5 weeks since I've moved out and my deposit hasn't been returned, despite many promises that it will. All the agency fees and where do they go? You get dismissed at every opportunity - even by managers. The start of my tenancy should have been a flashing red light with changing the moving date around and the lackluster approach. If I owed them money there is no way this would be dragged out. Do yourself a favour and AVOID AT ALL COSTS!
Did you get your deposit back in the end?
4/5
FacebookExcellent customer service! Georgia Onions helped me with my rental property, she kept me up to date and confirmed everything via email we agreed on the phone. Only one negative, due to management availability during the upcoming bank holiday weekend, I needed travel 160 miles to get my passport verified prior to the move in - this wasn’t the best experience, but at least the team was apologetic about the issues and thankfull after I popped around with the required ID. Fingers crossed there will be no issues on the move in day.
Thank you for your positive review and for your understanding regarding our availability during the bank holiday weekend. We will be sure to pass this feedback onto the team so that we can ensure we’re providing the highest level of service we can.
1/5
FacebookThis is the worst property management group i have ever seen. They mis-sold the agreement with tenant, by not disclosing the matter in full, and later cause a lot of trouble to tenant. I would suggest not to sign up property managed by Chancellors. Or if you signing up, please get all the clause clarified as they don't disclose all the terms properly. For my case they just mention tenant responsible for utilities & water in agreement as a standard clause. Never disclose a huge fixed amount of water charge applies to the property. As a responsible tenant, tried to setup water account at the beginning, however water company confirmed no account exist for that property and same informed to agent. Spent entire tenure (16 months) and nobody inform anything about water bill outstanding. 2 months after leaving the property, agent coming back with outstanding water bill part of landlord's maintenance fees, which need to be paid out. While enquiring they advised, it was not mentioned clearly to me, however this is outstanding water bill need to be cleared in time. I would have not signed the agreement at the first place if this was clearly mentioned to me at the beginning. So must say, stay away from this company.
Hi Biswajit, thank you for getting in touch, we can see you have already raised this concern internally and we will be in touch in due course. Many thanks.
1/5
FacebookDreadful. Was very interested in viewing a property but they kept putting me off (couldn't make this day, didn't do weekends, no staff free etc. .etc). When I finally pinned down an appointment, they rang the morning of the viewing to say an offer had been accepted on the property. Funnily enough, I've been watching said property and it's still for sale (not STC - For Sale)!! This has now happened with another property but the estate agent in this case was more blunt. I was told they preferred viewers who had already sold their home or at least had a firm offer on it. When I persisted, she announced they'd had an offer on it anyway. You guessed it; it's still For Sale (not STC !!!). I do feel sorry for the vendors. What a shocking outfit.
Hi Christine, we are sorry to read of your negative experience. Please could you contact us at seniorsupport@chancellors.co.uk so that we can investigate this for you? Many thanks.
1/5
GoogleAbsolutely disgusted with the service today - went to a viewing in sunbury this afternoon and the manager was 15 minutes late, we did not end up viewing the property as we were now running late for another viewing. As we left the manager turned up and didn't even bother to stop his car or to get out of the car. Would not recommend.
Hi, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
GoogleBecca was super friendly and straight forward. Lovely to have met her.
Thank you for leaving us this great review Samin, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
1/5
FacebookRented and bought through Chancellors - one of the worst levels of customer experience I’ve ever received! Renting they only care about annually increasing your rent but not about getting in touch with the landlord to fix any issues ... we went straight to our landlord and bypassed them. When it came to moving out - no notice or contact of a closing inspection before we left, we had to chase them. Gave us keys to the property to finalise cleaning (after a post inspection after we’d moved out!!) Then received a panic email that the new tenants were moving in that day!!! When it came to buying through them... the sales woman who showed us round the property was beyond pushy - basically making us feel like she’d say anything to get us to buy. The gentleman who kept us updated on progress during the sale struggled to do just that! Wouldn’t recommend these guys for anything.
We are sorry to learn that we did not meet your expectations on this occasion during your tenancy. We are also very sorry to hear that your experience in buying a property did not meet our usual high standards. Please contact SeniorSupport@Chancellors.co.uk with full details so that we can look into this appropriately.
5/5
FacebookI would like to thank Jaymie Cobb for her excellent service. She promptly replies to my emails, and she is very polite and professional. Best regards, Monika Salter
Thank you for these kind words! Always a pleasure to help??
5/5
GoogleWe had a fantastic experience with Samuel.He was very knowledgeable, responsive, and supportive throughout the entire home-buying process.
Thank you, Tatiana! We're thrilled to hear about your fantastic experience with Samuel. His dedication to providing knowledgeable and responsive support is what we strive for. Congratulations on your new home!
5/5
GoogleSpoke with Daisy on Saturday, she was so helpful and lovely and gave us all the info we needed for our property search. Can’t recommend enough, big thank you to daisy!
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
FacebookCasey Gramson (account manager) has always been very professional and performed tirelessly and diligently especially during a challenging time with a particularly tricky client. Her communication has been seamless, and she has followed through on all issues that were raised to completion, including ensuring all works were managed efficiently. She has been very consultative and highly reliable and assisted me with all enquires. Her detailed knowledge on all aspects (legal/contractors etc)has also been greatly appreciated. Highly recommended !
Well done Casey!
1/5
FacebookThis agencyin headington has been hassling me with calls for 4 months despite asking them on several occassion not to; i have never registered with them and they've obtained my details.I'm not selling a house and don't want to buy one. If i did i woud not go through them. Their tactics are appauling and if they are spending time calling likes of me then you could be wasting your fees. Have passed on complaints to leading authorties now also. Buy from elsewhere.
Hello Clare and thank you for your feedback. We're really sorry that you've been receiving these calls and would be more than happy to make sure you're suppressed on our system - please get in touch via seniorsupport@chancellors.co.uk with the number in question.
5/5
FacebookGreat customer service, tips and advice and what's available in the rental market ready for one of my friends to take the next step! Thanks Lauren Moorcroft for all your help !
Thank you
5/5
GoogleI had a great experience on the rental side with Chancellors, dealing with both Ben but mainly Kylie. Kylie was extremely helpful, always very positive about the property when showing clients around. Her comments sounded very sincere and not just the usual bland stuff that you often hear from E.A. It was great having Kylie to work with.
5/5
GoogleSophie was very friendly and professional! Very chatty and knowledgeable about the property
Hi Elizabeth, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleBecca was really friendly and knowledgeable.Highly recommend!!
Thank you for leaving us this great review Lisa, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleI had a great experience on the rental side with Chancellors, dealing with both Ben but mainly Kylie. Kylie was extremely helpful, always very positive about the property when showing clients around. Her comments sounded very sincere and not just the usual bland stuff that you often hear from E.A. It was great having Kylie to work with.
5/5
GoogleGary was very helpful and attentive and show professionalism
Hi Maria, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
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Tell us what you need and we'll pass your enquiry to Chancellors and up to three other top-rated agents near Sunbury On Thames.
