Chancellors Sunbury On Thames reviews

★★★★★ 1/5

Google

Extremely Poor Communication and Unprofessional Process I read reviews describing very similar experiences before starting this process, but decided to give Chancellors a chance. Unfortunately, my experience matched many of the negative reviews. The tenancy agreement contained multiple errors, including the tenancy type, tenancy term and rent increase clause, which were only corrected after we challenged them. We then received revised agreements and were later told the documents were only "drafts" and that further changes would be made. Communication was poor throughout. Emails were left unanswered, questions remained unresolved, and important information was only provided after repeated follow-up. We were simply trying to understand the terms before entering into a legally binding agreement. There were also issues with the payment system and changes to the proposed move-in arrangements during the process. My biggest lesson from this experience: when a company has a large number of reviews highlighting the same problems, don't assume your experience will be different. In my case, those reviews turned out to be accurate. I had a very disappointing experience with Beth. She was extremely rude on the phone, raised her voice at me throughout the conversation, and then abruptly hung up while I was still speaking. This level of customer service is completely unacceptable and highly unprofessional. Customers should be treated with respect and courtesy, regardless of the situation. What made the situation even more concerning was that, despite us not having signed any tenancy agreement or even the draft contract, Beth stated that we would be charged one week’s rent. We were advised by the Citizens Advice that such a charge would be unlawful under these circumstances. Very disappointing and stressful experience. I hope management addresses this issue to prevent other customers from having a similar experience.

Stefanie · 22 July 2026

★★★★★ 5/5

Google

We used Chancellors to sell our bungalow in Sunbury-on-Thames. Chancellors did a great job from start to finish, combining a first-class personal service with local knowledge. Everything from the initial valuation through arranging viewings, negotiations with the prospective and eventual buyers, through to completing the sale, was handled efficiently and professionally. If you have a property to sell in the Sunbury-on-Thames area, you won't go far wrong using Chancellors. Thank you to all of the staff involved, and a special mention to Patrick in the Sunbury-on-Thames office, it was a pleasure working with you!

Warren · 22 July 2026

★★★★★ 5/5

Google

From the very first viewing, Patrick made what can be a daunting process feel genuinely enjoyable. He took his time walking us through the property, talked through all the possibilities with us, and never once made us feel rushed, even when we went over our allocated time! His patience and enthusiasm were exactly what we needed as we took everything in. When we asked for a second viewing, Patrick was more than happy to oblige, walking us through again and engaging thoughtfully with all our questions and ideas. His knowledge, warmth, and genuine interest in finding us the right home made all the difference. The sales progression team at Chancellors Sunbury were equally impressive. keeping us informed every step of the way and working closely with both our solicitor and the buyer's solicitor to keep everything on track and moving forward. The whole experience, from first viewing to completion, was nothing short of five stars. Thank you to the entire Sunbury Chancellors team, and a very special thank you to Patrick for introducing us to our amazing new home. We couldn't be happier.

Omotee · 22 May 2026

★★★★★ 5/5

Google

I recently purchased a home and had an outstanding experience working with Patrick from Chancellors. From start to finish, he was professional, knowledgeable, and genuinely committed to making the process as smooth as possible. Patrick was always available to answer questions, no matter how small, and explained everything clearly, which made what could have been a stressful experience feel manageable and even enjoyable. His attention to detail and proactive approach meant that nothing was overlooked, and I always felt confident that I was in safe hands. What really stood out was his dedication and personal touch. He took the time to understand exactly what I was looking for and went above and beyond to ensure everything progressed efficiently. His communication was excellent throughout, keeping me updated at every stage and ensuring there were no surprises. I also want to highlight the wider team at Chancellors, who were all outstanding. Luke was always on hand and incredibly prompt with any queries, and Briar Jones was absolutely fabulous to deal with, professional, friendly, and highly efficient throughout. I couldn’t have asked for a better estate agent and team, and I would highly recommend Patrick and everyone at Chancellors to anyone looking to buy or sell a property. Thank you for making my home-buying journey such a positive experience!

Alan · 22 May 2026

★★★★★ 1/5

Google

AWFUL, avoid at all costs. Even if there is a house you are interested in, still avoid not worth the stress one bit. Go elsewhere. I would not even give them 1 star, but I have no choice. The stress they have caused me in my personal life is a utter joke. Never receive a call back, let alone an email response, told me the incorrect information which I have in writing but still not owning up to their mistake. Beth the 'Manager' does not know how to have a professional conversation, talks to everyone like their pal which is so incredibly off putting. Again no accountability from Will Jones, again or any call backs. I even asked for this to be passed over to a Senior Manager and still never received a call back and apparently she looks after 52 branches! They must all be awful. If I ever see the name Chancellors on anything, I will never EVER go anywhere near them and will make sure everyone knows about it. Respectfully it is like a bunch of children are running this business, which is rather sad really. They need training on multiple things and to hire new staff with a proper manner and know what they are doing. Had no choice but to leave this review, as it is IMPOSSIBLE to get hold of them. 2 weeks I have been chasing this up. I have rung 5/6 times this morning first thing when they opened (so no valid reason to not answering - I even tried the sales line too) so I am adamant they are just ignoring my calls on purpose which based on my experience so far, I am probably not wrong about. AVOID!

Ellie · 13 March 2026

★★★★★ 5/5

Google

We had a fantastic experience working with Patrick. From start to finish, he was extremely professional and made the entire house viewing process smooth and stress-free. Patrick is very kind, polite, and humble. He made us feel comfortable right away and was always supportive throughout the process. He patiently answered all our questions, provided clear and honest information, and never rushed us at any point. What truly stood out was his dedication and genuine willingness to help. His positive attitude, transparency, and attention to detail made a big difference for us. We highly recommend Patrick to anyone looking for a reliable and professional agent. Thank you for your excellent service!

Franky · 13 March 2026

★★★★★ 5/5

Google

I have written a review previously, but wanted to write another to commend Daisy for all of her amazing help during this process of moving. She handled everything smoothly for me and had so much patience during the application process, I want to again thank Daisy so much for everything she has done! :)

Georgina · 25 July 2026

★★★★★ 5/5

Google

Patrick has been absolutely wonderful to work with and has made what could have been a stressful process feel very easy. From the very first day, he was able to arrange a viewing the same morning I reached out with my inquiry, which set the tone for the excellent service he provides. He’s always been available, very transparent throughout the process, and has consistently kept me up to date. Patrick has also happily allowed me on multiple occasions to reach out with questions and revisit the property during the process. Beyond his professionalism, he’s a genuinely great person to chat with, which made the whole experience even better. I would highly recommend Chancellors and in particular Patrick and the service he provides.

Amaria · 13 October 2025

★★★★★ 5/5

Google

I had a very positive experience with the Patrick Smith from Chancellors Sunbury throughout the process of purchasing my house. From my initial enquiry about the property, he was extremely helpful, professional, and responsive. He went above and beyond to arrange multiple viewings at times that were convenient for us and was always patient and accommodating during each visit, allowing us to take our time and properly consider the property. He was also very cooperative and flexible when we had additional questions and queries during the paperwork and purchase process. Additionally Luke and the sales team are equally impressive, their professionalism, patience, and willingness to help made the whole experience much smoother and less stressful. I truly appreciate their support throughout the process and would highly recommend them to anyone looking to buy or sell a property. Thank you for all your help and support!

Mark · 22 July 2026

★★★★★ 5/5

Google

I've dealt with Chancellors Sunbury when I was buying my first property as they were the agent of the seller. They were absolutely amazing throughout the whole process, always keeping an eye on what was happening and chasing if needed. Great communication and availability. Special thanks to Samuel who went above and beyond to help us with the process and has been always available to chat or show us the property. He’s an absolute asset to the team. Massive thank you!

Mirek · 13 April 2025

★★★★★ 5/5

Google

I cannot recommend Luke and his team at Chancellor’s Estate Agents in Sunbury highly enough for their exceptional service during our property purchase in Feltham. From start to finish, Luke provided one of the best experiences we’ve ever had in the property market, and his professionalism, expertise, and dedication truly stood out. One of the most impressive aspects of working with Luke was his consistent and thorough communication. At every stage of the process, he kept us fully informed, providing regular updates and ensuring we were never left in the dark. This level of transparency and responsiveness made the entire experience stress-free and gave us complete confidence in his ability to manage the transaction seamlessly. Luke went above and beyond to ensure the property deal was completed before the 31st of March, saving us a significant amount of money in additional SDLT (stamp duty) charges. His proactive approach, attention to detail, and determination to meet the deadline were truly commendable. It’s clear that Luke genuinely cares about his clients and is willing to go the extra mile to achieve the best possible outcome for them. The entire team at Chancellor’s was equally professional and supportive, working tirelessly to ensure everything ran smoothly. Their collaborative effort and commitment to excellence made the process of purchasing our new home an absolute pleasure. If you’re looking for an estate agent who is knowledgeable, communicative, and genuinely invested in your best interests, look no further than Luke and his team at Chancellor’s. They are, without a doubt, the best in the business, and we are incredibly grateful for their outstanding service. Thank you, Luke, for making our property purchase such a positive and successful experience! Highly recommended! ⭐⭐⭐⭐⭐

Chetan · 4 April 2025

★★★★★ 1/5

Google

I’m a landlord and i’ve used chancellors for years .In my experience they have gone down hill . I gave my house to them to let . The service was so poor . It was on the market for months and they didn’t let it . They never answer the phone , I had to give it to Bernard Marcus . I saw an instant difference in communication and proactive action. So many times i left messages to call me , weeks would go by without any reply. The way they even answer the phone is unprofessional. I and to ring head office to ask them to remove the Chancellor to let board . The branch ignored my repeated requests . It’s a shame as they used to be the best in the local area. I won’t use them again .

Diane · 22 May 2026

★★★★★ 2/5

Google

Chancellors although very helpful and team of professionals specially Patrick Smith. But please if they ask you to take SOLICITOR from their panel. SAY A BIG NO. Ultimately you will regret and have to bear additional fees. They would say to you that it would be very easy to coordinate with solicitors and escalate the case etc etc but NOTHING happens. The Firm they recommend would also outsource your work and ultimately you will end up with third party solicitors that may turn out to be bad and only chancellors and lifetime legals will be making their commissions. NO Benefit to the clients. Had a terrible experience with their recommendations

Muhammad · 22 May 2026

★★★★★ 5/5

Google

Luke and the team were amazing, they were on top of everything and made the process very smooth and easy. Thank you guys for the experience!

Abthepab63 · 22 June 2026

★★★★★ 1/5

Google

Terrible experience. We were shown multiple properties by Patrick - one of which was Hemsworth Road in Ashford. Blatant gazumping occurred and I was led to believe an offer would be considered. After leaving an offer, Patrick ignored multiple emails & phone calls from me and did not bother to get in touch. Still to this day the property is listed for sale on Rightmove. Incredibly unprofessional and very poor business etiquette. Avoid and specifically avoid Patrick

Arman · 22 May 2026

★★★★★ 1/5

Google

The worst experience of a rental agent so far. I would recommend any landlord to not manage their property via this branche and don't rent if you want your living experience to be poor. The 1 star experiences you read under here are not isolated. they deceive tenants with fake promises. I had moved into an apartment with multiple repair problems, promised to be fixed before I move in (promise from the agent). When moving in nothing was fixed and multiple apologies, during tenancy I have requested the repairs multiple times, in the end they have only done one thing of the 6, now when moving out you suddenly get questioned on repairs that were there before I moved in. The ignore most of your emails and constantly different people reach out. This company is waiting for a legal case.

Kev · 16 March 2026

★★★★★ 1/5

Google

My experience with the Sunbury branch of Chancellors was extremely stressful and very disappointing. I dealt with an agent called Mohit Meggicala during a rental application. For weeks I was waiting for the referencing process to even start. The application seemed to be delayed again and again, and the move-in date kept changing while I was told the property was not ready. Then when the referencing finally started, the pressure suddenly changed completely. I was being chased and stressed repeatedly about completing the references quickly, even though the process itself had already been delayed for weeks. I was simply trying to collect the information needed, but the pressure from the office became very intense. Throughout this time I was reassured many times that everything would be fine and that referencing would not be a problem. The agent told me over the phone and in messages that he would “play his last cards” and do everything possible to make the tenancy go through. Because of these repeated assurances, I trusted the process and prepared to move. I was even asked to make a rent payment before the referencing process had been completed. I relied on what I had been told and made arrangements to move. On the day I was expecting to collect the keys, after being told I would be able to move in, I was suddenly informed that I could not take the property because referencing had failed. At that moment I had already left my previous accommodation and was literally sitting in my car expecting to collect the keys. I was left in the middle of the road trying to figure out in the evening where I was going to go and what I was supposed to do next. The stress and distress this situation caused was enormous, and it felt like the assurances given earlier were completely misleading. What concerns me even more is how my personal information appears to have been handled. Correspondence about this matter was sent using the wrong email address, incorrect contact details and even the wrong name. At one point a letter related to this issue arrived with another person’s name on it, which raises serious concerns about how personal data is being handled and shared. To make matters worse, after everything that happened, they later pursued me with a legal claim over a small amount of money related to the application. Overall the whole experience felt chaotic, misleading and extremely distressing. I would strongly advise anyone dealing with this office to make sure everything is confirmed clearly in writing and to be very careful before relying on any assurances.

Laerta · 13 March 2026

★★★★★ 1/5

Google

Our experience with Chancellors has been extremely disappointing. Despite always paying rent on time and consistently fulfilling all our responsibilities as tenants, we have faced issues at end of the course of our tenancy. The end‑of‑tenancy process has been by far the most distressing. Our deposit has now been held for 94 days (over 3 months), and even after more than 30+ follow‑up emails, the matter is still not resolved. For the first two months after our tenancy ended, the landlord raised no claims at all. Only after repeated follow‑ups did we suddenly receive a request for a £1,000 deduction. These claims had no proper basis, and I clearly demonstrated this to the property manager using the check‑in and check‑out report comparisons. Despite this, the agency has still not agreed or processed the return of my deposit. I also noticed from other public reviews that certain groups of tenants seem to have experienced similar issues with deposit returns, which is concerning. While I do not want to make accusations, such patterns are worrying and create a very negative impression in the society. Additionally, I would like to mention a serious incident: there was an unauthorised entry into my property without my proper consent. At the time, the property was nearly empty. When I requested written confirmation of the date and time of the visit, I never received one. Despite this, agents entered the property without permission. I have photos and videos documenting the incident, though I do not wish to highlight individuals publicly. I sincerely hope Chancellors takes this feedback seriously, resolves this matter promptly, and returns my full deposit without further delay. After being a responsible tenant for five+ years, this experience has been extremely disheartening. I also hope Chancellors reviews and improves how they manage deposit returns, communication, and tenant relations going forward.

Akshay · 13 March 2026

★★★★★ 5/5

Google

Working with Luke and his team was an absolute pleasure!. The team went above and beyond, making the whole selling process smooth and stress-free. If you’re looking for a phenomenal agent who understands the Sunbury area we highly recommend …

Azhar · 22 December 2025

★★★★★ 5/5

Google

Thank you Luke, Patrick and the team for all your help with the sale of our property. You have kept us up to date, informed and been professional throughout the process and we would highly recommend Chancellors and their team to all. Greg and Jill King.

Greg · 13 October 2025

★★★★★ 5/5

Google

Daisy has been absolutely fantastic to work with! Incredibly kind, always greets with a warm smile on her face and most importantly swift in getting things done!

Nas · 23 March 2026

★★★★★ 5/5

Google

I cannot speak highly enough of Daisy Smailes and her exceptional service at Chancellors while helping me find a new rental property. From start to finish, the process was seamless, stress-free, and truly enjoyable, thanks to her professionalism and dedication. Daisy’s communication was outstanding, always prompt, clear, and friendly, ensuring I was informed every step of the way. She took the time to understand my needs, offered fantastic property options, and went above and beyond to ensure the property was tailored to my requirements. Daisy proactively assisted with arranging necessary changes to the property and coordinated repairs and maintenance to meet my needs, making the transition effortless. Her expertise and genuine care made all the difference, and I’m thrilled with my new home. I wholeheartedly recommend Daisy Smailes at Chancellors to anyone looking for a top-notch estate agent who truly goes the extra mile!

Mr · 8 August 2025

★★★★★ 5/5

Google

Me and my partner are looking to rent a property and we worked with Daisy at the Sunbury office. She was amazing and really listened to what we wanted, she has an eye for detail and generally seems like she cares. She did her absolute most to help us and we really appreciate her work! She was punctual, easy to get ahold of and made us feel comfortable when viewing the properties too. Thank you!

Simone · 26 June 2024

★★★★★ 5/5

Google

Patrick was exceptional throughout the whole process. He really went above and beyond to ensure a very stressful time was as easy as possible.

Susan · 13 February 2026