Chancellors Sunbury On Thames reviews

★★★★★ 1/5

Facebook

Well where do you start. Firstly this is not a reflection on the Sales team. They have been pleasurable to communicate with but little they can do in terms of letting. Office Manager????????? Who ? THE LETTINGS TEAM ARE A JOKE. TIMOTHY IN PARTICULAR!!!!! NO RESPONSE, LITTLE CORRESPONDANCE AND POOR COMMUNICATION. The background. A young couple apply to rent a property. The young lady is 28 weeks pregnant and looking to up size due to arrival and a growing family. Usual viewings etc takes place and an application is applied for to rent a property. All the paperwork etc is submitted and the couple await the response from letting team and landlord after compulsory checks are complete. During this period Chancellors are advising the couple to hand notice of termination to their current letting agreement with another landlord. They DO NOT take this advice until 100% the letting agreement is signed by all parties. This was a struggle as the letting team did not know a particular body part from their elbow. 15 Days after signed agreement an email is received from Chancellors informing the couple that the landlord has withdrawn. NO REASON OR EXPLANATION. JUST AN EMAIL. NO PHONE CALL FROM LETTING TEAM OFFERING ANY OTHER PROPERTIES OR ADVICE!!!!! JUST AN EMAIL. There is now a young couple 28 weeks pregnant having handed in their Notice to terminate soon to be homeless. GREAT WORK CHANCELLORS!!!!!!!!!!

David · 10 August 2020

★★★★★ 5/5

Google

Chancellors Sunbury have been super helpful and supportive in my rental search journey. In particular, Daisy, has gone above and beyond trying to help me find the perfect property. She often checks in on me to see how my search is going, keeps me updated with new listings and knows exactly what I am looking for. Extremely professional, knowledgeable, polite and friendly. By far the best estate agents I have dealt with.

Aida · 31 March 2025

★★★★★ 1/5

Facebook

Chancellors asked several times to come and update the valuation on our property. We arranged for 1400hrs today. At 1410 nobody had arrived and so I called the office ….. 1st lie - I was told that I had cancelled the appointment by the lad who answered the phone, no I hadn't, why would I be ringing to find out where Chris was? 2nd lie - Oh we tried to ring you several times this morning to check you would be in......that's strange as I was in all morning and have no missed calls!! Its better to tell the truth than to try and come up with pathetic excuses which can be checked. I have told them I have no faith in them and to take me off their books. Very disappointing service after my wife and I spent hours tidying the inside and outside of the house.

Kev · 11 March 2020

★★★★★ 5/5

Google

I dealt with Daniel Short at the Sunbury office and have to say Dan and his staff were super knowledgable of the area actually surrounding areas too which helped me in my decisions. They were very honest with any questions and happy to answer all of mine (there were a lot) where some agents I had dealt with previously came across too busy. Overall really happy with Daniel and Chancellors in Sunbury, thank you.

Antonio · 10 August 2021

★★★★★ 5/5

Facebook

I was assisted by Amy Midlane and Leisa Copper to rent my new home and both have been fantastic from start to finish, super friendly, really helpful and kept in touch every step of the way checking in with me, making sure I understood everything. Leisa went above and beyond to help me get together everything I needed for the references and took time to make sure I could do everything I needed to before I move in. And Amy made sure everything went through without any issues. I've been really impressed and would definitely recommend Chancellors on the basis of this experience.

Sophie · 5 November 2019

★★★★★ 5/5

Google

We had a great experience with our Patrick throughout our property search. He was always prompt in answering our questions, incredibly responsive, and consistently professional. His support made the whole process much smoother and far less …

Mevyia · 22 February 2026

★★★★★ 5/5

Facebook

I cannot say enough good things about Chancellors in general. We have been customers of theirs since 2003 and have always enjoyed excellent personal service from them. They have always gone that extra mile - that's why we've stayed with them so long and will continue to support them. Of particular note is the long-suffering and endlessly patient Mary Hughes who puts up with demanding clients such as ourselves! She really pulls out all the stops to make sure we secure the best options, and she is incredibly quick and efficient in dealing with issues. Thanks Mary for all your hard work. And well done to Chancellors in general for your excellent service. Here's to many more years.

Sonya · 19 July 2019

★★★★★ 5/5

Facebook

Omg, boiler broke down on the coldest day of the year. I spoke to Sarah, Courtney and Danny the gas engineer and had the most fabulous customer service ever. Danny facetimed me (bless him- had had to look at my morning face) after Courtney called him out and explained the issue. Danny talked me through it and I fixed it in ten seconds instead of him having to come all the way out. I am so genuinely pleased with this service. Thanks for coming to work today.

Dominique · 1 March 2018

★★★★★ 5/5

Facebook

Id like to thank our property manager Simon Butt for being so helpful every step of the way with our property. It is our first rented accomodation and the house was not ready when we moved in. Locks and windows did not work, the washing machine broke within a month and service men have been called out on around 4 seperate occasions but Simon was there with an answer as soon as we asked him for help and handled everything. If not for him then the whole sitation would have been so much more stressful but he was there replying to emails and calling repairmen as soon as we found a problem. Any problems were resolved within a week or two. Thank you for all your hard work, quick responses and for being a great support line for us!

Hannah · 14 September 2017

★★★★★ 1/5

Facebook

Dear Chancellors team. we are extremely disappointed with the situation which resulted from your negligence. We moved in to an apartment managed by you with a car park run by a private company. You were supposed to provide us with a parking permit for a space in that car park (as it is included in the rent) but you have not. As the move in date was Friday afternoon and we had to wait until 7pm for the cleaning company hired by you, we could not contact you about that issue over the weekend. There was nowhere else to park outside the premise so we parked where I was supposed to and received two parking tickets on separate days as a result of that. I called you about that fact and it took you a week and a half to provide me with a replacement permit. We felt that it is unfair for us to pay the fine since we had the right to park there. First we appealed to the parking management company trying to explain the situation and highlighting the fact that I had the right to park from day one… without any luck. In this case we expect you to refund us a total of 120 pounds for the parking tickets as they were a result of your negligence. When presented with our position in a telephone conversation your answer was - “We are sorry for the resulting situation but there is nothing we can do about that. You will have to pay it yourself”, without even explaining why! We don’t feel that is right. It was your responsibility to ensure that we receive the permit on the day of our move in. When we called about it being missing you were not aware of that and explained that it seems that the previous tenants did not hand it in. To our knowledge the apartment was made vacant on the 16th of June giving you two weeks to become aware of the missing permit. In any case we expected a higher standard from a large and renowned company like Chancellors and certainly better customer service. We sincerely hope that you will reconsider your stance on this matter and improve our perception of your standards.

Kamil · 24 July 2017

★★★★★ 5/5

Google

Abdul at Chancellors Sunbury was beyond helpful when we were looking to purchase our new home. Knowledgeable and diligent, he was able to make the whole process simple and seamless, and took the stress out of what can be a very stressful process. Couldn’t recommend him more highly.

Andrea · 14 October 2023

★★★★★ 5/5

Google

Looking to rent is something which really worries me but Jess at Chancellors Sunbury made it a breeze! Any concerns I had she addressed, throughout the process from start to finish she behaved in a professional and supportive matter, with 10/10 communication skills, and I have no doubt if I was looking to rent again, I would go back to her. I can't recommend enough, thank you so much Jess and the rest of the Chancellors team.

Lottie · 21 October 2023

★★★★★ 5/5

Google

So glad to finally find an estate agents that know what they are doing!! Dominic was very helpful and attentive. A joy from start to finish. I cannot recommend Chancellors Sunbury more highly. He put me in touch with Lifetime Legal for some advice and they were a huge help. Fantastic service all round, big thanks to Dom, Dan and the whole team!PositiveResponsiveness, Quality, Professionalism

Neena · 26 August 2021

★★★★★ 5/5

Google

Valuation booked in and carried out by the office manager Abdul Miah, his friendliness, local knowledge and overall demeanor made me feel at ease. Highly recommended by myself and others by the looks of his reviews. Keep up the good work Abdul and team!

Kris · 27 October 2023

★★★★★ 5/5

Google

Becca was really helpful on our viewing, was very knowledgeable about the property and the area. She even recommended some additional properties that me and my partner are booked in to see when the property we viewed wasn’t for us. Was very impressed with the service and would highly recommend using Becca if you’re looking in the area!

Lauren · 30 July 2022

★★★★★ 5/5

Facebook

Brilliant service across the board. In particular Rachel Axton at Thameside has been more than helpful on a number of occasions and I cannot compliment her work ethic enough. She does indeed go the extra mile to make sure the job is done. In my own experience, things are nearly never straightforward, however Rachel has always made sure that everything is organised and try her very best to make sure the outcome suits everyone.

Laura · 1 November 2017

★★★★★ 5/5

Google

The staff at Chancellors were amazing paul sam and specially luke showed at least 10 people around my house and within 2 weeks it has been sold they kept me informed off all the viewings each day and respected my property thanks again Chancellors I would highly recommend them to everyone selling there property.

Gregory · 13 June 2025

★★★★★ 5/5

Google

100% recommend them - we sold a flat and they were super helpful and accommodating to help us beyond what I would say other agents would do. Luke was fantastic from start to finish.

Laura · 20 April 2024

★★★★★ 5/5

Google

Really Good Agency and good staff. Thank you Daisy! :)

Justyna · 13 April 2025

★★★★★ 5/5

Facebook

This is the first time I’ve dealt with Chancellers letting agents over the past year and a half. Recently Rachel Axton has provided me with excellent customer service as I have now vacated the property. Rachel is a prime example of how to deliver a 5 star service, there’s needs to be more Rachel’s in the world. Thank you Rachel for all your hard work and hassle free support truly appreciated !!!!!

Palz · 20 October 2017

★★★★★ 5/5

Google

Becca was extremely helpful, courteous, knowledgeable both when I contacted her about looking for properties and our requirements also when she showed us properties. She has made the process for looking for the right properties much easier and look forward to continuing to work with her to find the perfect property for us..

Darryl · 2 November 2022

★★★★★ 5/5

Google

Very happy with Chancellors service. The feedback is excellent after viewings and they keep me in the loop during the whole selling process. Staff very friendly and thorough. Luke was great

Maggie · 20 May 2024

★★★★★ 1/5

Google

Very unprofessional service. Poor communication, disorganised process, and serious concerns about how personal information is handled. Overall a very disappointing experience.

Anna · 13 March 2026

★★★★★ 5/5

Google

Daisy has been absolutely brilliant throughout the whole process, always contactable and providing updates once they occur. A real credit to the company.

Will · 18 August 2024