Chancellors Sunbury On Thames reviews

★★★★★ 1/5

Google

If i can leave zero star I will. The agent Daisy called me jn the morning today agreed on schedule at 5:30pm for viewing on Camrose Avenue in Feltham but she didn’t showed up & was not answering the call whilst we travel together with our newborn until the area. Daisy didn’t even left the house number for us to know where to go when she said she’s sending a text message but nothing came.

Jed · 5 June 2024

★★★★★ 5/5

Google

A very good experience. Dan was brilliant from the outset - very knowledgeable and professional. My house was on the market very quickly and an offer accepted shortly afterwards. I also include Dan's colleagues and in particular Becca and Angelika for their good natured professionalism throughout the process. I would recommend.

Ken · 3 September 2022

★★★★★ 1/5

Google

We have worked with Chancellors for 2 years as they rented out our property. I cannot adequately express how unsatisfactory our experience has been. They have made mistakes that caused us financial implications (£3,000+). They have not responded to emails and neglected to answer phone calls. It took them four days to get in touch with us when our boiler broke, leaving our tenants without hot water for four days, despite having a fully managed service. They changed our electricity and water suppliers without our permission while we lived in the property, resulting in an unexpected £600 bill at an inflated rate. When we raised the issue, they ignored our complaint. This pattern of ignoring concerns seems to be common. If you ask them a challenging question to which they do not know the answer, they simply ignore it. While they promise a clean and efficient service, I cannot tolerate how poorly they have treated us over the past two years. Just to note we emailed the Directors@ email address 6 days ago and we only received a holding email yesterday.

Rebecca · 23 February 2024

★★★★★ 5/5

Google

I spoke to Daniel at Sunbury branch who was extremely helpful and knowledgeable in regards to my questions about the probate process. I am at the early stages but won't hesitate to use Chancellors when ready due to his friendly and non pushy approach that I have experienced with another agent.

Emma · 30 July 2022

★★★★★ 5/5

Google

Daisy has been extremely brilliant

Ama · 13 April 2025

★★★★★ 5/5

Google

Olivia is super helpful and friendly, really listens to what you are looking for in a property. She has been flexible in making viewings at convenient times for me, and kept me up to date on the status of relevant properties.

Marielle · 30 June 2023

★★★★★ 5/5

Facebook

I have been looking for a rental-property with friends to live in for the 2020/21 Academic Year. Mr. Jordan Liepa has been dealing with our enquiries and viewings and has been incredibly helpful, offering a professional and efficient service during our house-hunt. I would definitely recommend Chancellors to a friend on the basis of how Mr. Liepa has handled and assisted our search.

Harry · 3 November 2019

★★★★★ 5/5

Google

My wife and I are prospective first-time buyers and we are very happy with Ms Becca Charles of Chancellors. Becca has been very helpful with arranging viewings and following up with us. Communication has been professional and we have always received prompt and clear responses to all our queries.

Gorky · 30 July 2022

★★★★★ 5/5

Google

Amazing experience, really helpful and so informative.Jake is incredible, he helped me through the whole process and was there to answer every question. He showed me patience and kindness and really made the whole process manageable and put us at ease! I cannot thank him enough! Highly recommend!

Sidney · 30 July 2022

★★★★★ 5/5

Google

Becca Charles at The Chancellors branch in Sunbury has been absolutely amazing. As a first time buyer and new to this, Becca has not only been understanding and pro-active but has been helping me every step of the way. She has made sure that viewings fitted around my schedule, followed up any leads, responded in minutes and made sure offers were put in and has been understanding. I was looking at other agents, but Chancellors have filled every need and then some, I don’t think any other agency could provide such an exceptional service. Thank you!

Medz · 30 July 2022

★★★★★ 5/5

Google

Sophie was really helpful in advising me on my rental property search - really good customer service. Would recommend to friends and family looking for properties

Mark · 10 March 2024

★★★★★ 5/5

Google

Chancellors Sunbury have been very great and super helpful. Sophie is professional, explains throughly about property when visited to view property. She helped me to find best flat in Feltham. Thanks to Chancellors and Specially to Sophie.

Sateesh · 31 May 2023

★★★★★ 5/5

Google

As a first time buyer, I had a lot of concerns going into the purchase of a new property but Abdul Miah made the process almost too smooth and easy! Answered any concerns or queries, had a fantastic team that helped me no matter who I talked too and helped me get a fair price for me and the seller! 10/10!

Charles · 31 October 2023

★★★★★ 5/5

Google

As a first time buyer, I had a lot of concerns going into the purchase of a new property but Abdul Miah made the process almost too smooth and easy! Answered any concerns or queries, had a fantastic team that helped me no matter who I talked too and helped me get a fair price for me and the seller! 10/10!

Connor · 26 October 2023

★★★★★ 5/5

Google

As a first time buyer, I had a lot of concerns going into the purchase of a new property but Abdul Miah made the process almost too smooth and easy! Answered any concerns or queries, had a fantastic team that helped me no matter who I talked too and helped me get a fair price for me and the seller! 10/10!

Conrad · 21 October 2023

★★★★★ 1/5

Facebook

To start on a high, the estate agent actually was very helpful. Answered any questions I had and was very kind. The issues started with communication. I was given a sales progressor who failed to give thorough updates and when they did, they were weeks after my solicitor gave me one. When I communicated this to them, they got very defensive, deflected and I was passed onto another sales progressor. No accountability taken. Again, same happened with the new progressor, slow/no updates, but I just cracked on and waited (almost pulled out at this point as I was now on the 5th month of waiting and the thought of them gaining commission on such an awful service really annoyed me). Completion day then came around, a day that is supposed to be so exciting and luckily was but only due to the people I was with. CHANCELLORS DIDN'T EVEN KNOW WHO I WAS OR THAT I WAS THERE TO COLLECT THE KEYS. They didn't even know about the property even though it was their listing! They turned me away and I had to wait 6 hours until my solicitor gave me the go ahead to try and collect the keys again. I came back and was pretty annoyed (rightly so) and the person who gave me the keys tried to justify the situation by telling me how bad their experience was when they first bought a property?! I literally couldn't be arsed at that point. When I finally did collect the keys, someone was still vacant in the property! Luckily they were very kind but I didn't think it was very appropriate.

Rachel · 23 July 2023

★★★★★ 5/5

Facebook

I am in contact with Matthew Collins who is conscientious, diligent, polite and professional. He is endeavouring to keep us in the loop and send relevant info out on a rental house we like. We haven't always had great service from estate agents so Matthew is a welcome relief! Robyn Hollingworth.

Robyn · 13 March 2021

★★★★★ 5/5

Google

A huge thank you to Becca, super helpful, polite & knowledgeable. Navigating the property market here is quite the challenge, but Becca was pretty fab; not found what I'm looking for yet, but will be back in touch soon. Tx, PaulaWW

Paula · 30 July 2022

★★★★★ 5/5

Facebook

Myself and husband have been working with Francesca who took over our property management in the Abingdon Branch. She has been quick to respond, so helpful and overall pleasure to be in contact with. She has made the stress of moving out and dealing with the handover very manageable and easy. Thank you Francesca!!

Sophie · 31 October 2019

★★★★★ 5/5

Google

Sophie has been very helpful. She arranged the viewing very quickly and provided me all the information I needed. Thank you for your assistance :)

Stella · 30 November 2023

★★★★★ 1/5

Google

Simon did not seem fully aware of the fees and services he was offering or how the current market is nor did he bring any paperwork to show his findings to justify the price quoted which left me feeling less confident with him handling the rental of my properties he said he would email me an “Estoppal” As a result i have gone multi agency with sterling and dexters giving them both my properties but we will not be doing business with chancellors in the near future.

Tasnim · 31 May 2023

★★★★★ 5/5

Facebook

I have recently sold my flat and have moved into rental accomodation organised through Chancellors. They did a great job and in particular Danniella Wylie from the Letting Team who manged to get me into my nnew property within 24 hours. Danniella was super friendly and efficient. Ben Dodds was also very helpful. Thanks to you both.

John · 5 October 2017

★★★★★ 1/5

Google

Our experience with Chancellors has been disappointing from start to finish. From the beginning of our tenancy, communication was poor and issues were rarely …

Deepikka · 22 October 2025

★★★★★ 5/5

Google

A great experience working with Chancellor's estate agents! A special thanks to Vanessa who is an absolute pleasure to deal with. Very helpfu , reliable and extremely responsive in any stage of the process. Can highly recommend to all tennatns!

Anita · 30 July 2022