Chancellors Sunbury On Thames reviews

★★★★★ 5/5

Google

I can say, wholeheartedly, that your sales negotiator Brandon Tomkins at your Sunbury on Thames branch is an awesome asset to your team. He is a rare gem of an agent, who went above and beyond his duties to assist me on my property purchase matter. I am also just completely amazed by how kind, friendly, understanding and honest he was. He really took his time to listen to me and my circumstances/property requirements, as there was not one occasion where he made me feel rushed, or that I was wasting his time. There was also not one occasion where I felt that I was being pushed into anything due to any potential commission being earned by him, and his interactions with me never once felt like a sales pitch. It was like having a friendly conversation with a best friend about purchasing a property, rather than a salesman who was only interested in making a profit/earning as much commission as possible. From my experience of dealing with other sales negotiators at other rival estate agents, Brandon has so far been the best and I think that other sales negotiators at other leading rival agents could certainly learn a thing or two from him. Purchasing a property is an extremely stressful process, but Brandon’s knowledgeable and unbiased honest advice certainly helped to put my mind at ease. From my initial dealings with him, I got the overall impression that Brandon is certainly one of the best agents I have encountered and I would certainly feel more than happy with trusting him to help me purchase my first home.

Jonathan · 23 February 2024

★★★★★ 4/5

Google

Aafke was very professional and friendly throughout our viewings. She also offered helpful thoughts and suggestions based on her background in interior architecture

Jack · 13 February 2026

★★★★★ 5/5

Google

Working with Chancellors at Sunbury was a great experience. They are highly professional and very knowledgeable, guiding us at each stage. We felt like they truly had our best interests at heart while working with us. Although our property did not sell during our partnership, I really want to commend the efforts put in by them. Despite the challenges faced due to the current market trend, they showed dedication and determination in trying to market our property. Their consistent communication and advice were always helpful, and they did their best to attract potential buyers. I definitely recommend Chancellors for a reliable and trustworthy estate agent. Again, thank you for all your efforts.

Rohith · 30 November 2023

★★★★★ 5/5

Google

Patrick has been absolutely wonderful to work with ! He working very hard to sell our property,very professional Highly recommend Chancellors agency Sanbury on Thames Great job ! Thank you so much!

A · 13 October 2025

★★★★★ 5/5

Google

As a second time buyer we both sold and purchased a new property through Chanellors Sunbury. Luke was exceptional throughout the entire process. After talking with luke for 10 minutes, he knew exactly what type of house we wanted and found it. Olivia assisted in the sale and purchase and was approachable, informative and profressional. We are very greatful that Luke and Olivia helped us through the sale and purchase. Highly recommended, ask for these two! Thank you again Chancellors-sunbury Alex and Aneta.

Alexander · 31 October 2023

★★★★★ 5/5

Google

Thank you so much Daisy for making the process of finding a tenant so easy and less stressful. You have been amazing as Senior Lettings Negotiator. Great work and support throughout. Thanks again Linda

Linda · 13 August 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Simon and his team at Chancellors to find tenants for my rental property. I was very impressed with their professionalism, efficiency, and attention to detail. Simon quickly and accurately assessed my needs and goals, and then developed a customised marketing plan to find the right tenants for my property. They were always responsive to my inquiries, and they kept me updated on the progress of their search. Within a few weeks, Simon had found a great group of tenants for my property. I am confident that I made the right decision to work with him, and I would highly recommend them to anyone who needs to find tenants for their rental property.

Manish · 30 June 2023

★★★★★ 1/5

Google

These guys are pathetic!!!! Don't trust them. We were 3 people looking for a flat and we told them on the very first day that we are a couple and a friend and they will need HMO licence on the property. They kept us hanging for a month. Their agent Sofie kept assuring us that the flat is our!!!!! But after a month she suddenly tells us that we cannot get the flat because of HMO licence. She told us this when we emailed her endlessly and called her a million times. Now we were left with no time to find another place and had to stay back at our current place with increased rent. They are not at all professional and don't respect their clients. FRAUDS!!!!!!!

Deeksha · 1 May 2023

★★★★★ 1/5

Google

I rented a property through them a while ago. We had limited time, so the move had to go through quickly. We went through the majority of the process and were accepted. I had to pay 6 months rent upfront, which I was able to do, but the agent then called me and said the property was marketed at the wrong price. I reluctantly accepted the increase as I have a young child and couldn’t risk being homeless, but it’s left me with a sour taste in my mouth and I’m constantly reminded of it whenever I walk by their office. I went with a different estate agent after and they almost did something similar. Maybe they all use similar tactics.

Sam · 13 July 2025

★★★★★ 5/5

Google

What can I say about Patrick? He worked so hard for us and he has been brilliant throughout. Definitely go see Patrick if you need any help. I cannot fault him at all. Thank you for everything you did. You are excellent at what you do and I am glad we had you supporting us with this

C · 13 February 2026

★★★★★ 5/5

Google

They looked after us throughout our sales journey, especially Luke & Briar

Hadrian · 13 January 2026

★★★★★ 5/5

Google

Had a viewing with Olivia ( Sunbury branch) a few weeks ago and had made appointments with multiple agents to view in this area as I am moving up from the south coast trying to cram in as much in as possible. Olivia was great from the start , friendly, polite and professional and made me feel at ease. She told me about the local area and its links into central London for work and explained in detail the property and current market. She took time to showcase the house did not make me feel rushed in any way as I asked countless questions. Thanks for such a positive experience.

Canal · 2 December 2022

★★★★★ 4/5

Google

Overall experience has been very positive Luke is professional and knowledgeable. My only advice would be for the company to ensure that the branches have at least one person in situ at all times on a Saturday.

Charlie · 13 April 2025

★★★★★ 5/5

Google

Daisy is very Helpful, she went above and beyond for us to secure a house. Amazing.

Vanessa · 13 November 2025

★★★★★ 1/5

Google

The worst managing agency ever. They constantly tried taking money from us without any notice of rental increases. If there was a problem in the house it would take them a week to call you back let alone even fix the problem. There were problems at the start of the tenancy that were never fixed even though they were flagged up over and over again. They changed our property manager so many times that we had no idea who was in charge of the property for months. They are also trying to claim against damages to the property that were there before we moved in and are evident on the check in report. DO NOT RENT THROUGH THEM

Ellie · 30 July 2022

★★★★★ 5/5

Google

My experience with Chancellors particularly Daisy has been extremely professional from the very first interaction.Daisy's feedback were prompt and always thoroughly explained. She communicated so effectively and ensured I was carried along every step of the way so I understood every fine print. Thank you, and wishing you many more wins.

Monisola · 11 August 2024

★★★★★ 1/5

Google

It has been a horrible experience selling our property via chancellors. It started via placing our house on the market for a 3 bedroom semi-detached property. First month of December, there was just one viewing. We raised it with Chancellors and then from January there were many views. Once waiting for the Agent to come by and since the people to view had already come, I spoke to them and it was their second viewing and they did not know we had a garage for the property or how the front garden belongs to the property. The point here, people viewing did not get much information about the property from Agents. We had 30+ viewing and no offer. They asked me to reduce the price to get more footfall for the property. I agreed on a price but they said they will put it at lower price but guaranteed me that my asking price will be met, but instead house went on the price advertised. They cannot deliver what they promise. There were instances where people viewing the house came but the agent came 20 minutes late. Instead of accepting that the agent was late, the Sunbury office manager, Dan asked me to give ring recording proof. Since the agent was late at one instance I showed the person our property and they were the people who put an offer on the property. This experience made me feel, owner is the only one who can give right information about the property and these agents are not adding value. Purple bricks would have been better as we can represent our own house and explain to the buyer. Nevertheless after receiving the offer, it was too less. I was told they will continue to advertise the property. I was under the impression they will continue bringing in people so that we can get counter offers. But this never happened. The property was still in the market, I got emails about how many people viewed the property online but no one viewing was booked. After sale there was negligible followup and it took 4 months, they assign work to their back office. The person in the back office can neither be reached via email or phone. We wanted to complete before the June deadline but us calling and checking with them was dealt with very badly. They shrugged us on the phone and shouted on the phone at my wife. It was mere followup, we cannot follow up other than via them and we are paying them for this service but for them no followup is the way to deal with the customer. They got 4200 + tax for selling our property but the behaviour is irresponsible. Neither Calvin Roauke or any other people in their branch take responsibility. At last i requested details of my behaviour and follow up helped in closing the deal. Please avoid them they are not worth it, they merely advertise, they cannot sell and neither follow up. If you raise with them they are not going to do any thing. When we went ahead with them I was under the impression Chancellors will be competitive in the world of purple brick but it was a very bad experience. If you are looking to sell, we would advise not to go ahead with them based on our experience.NegativeResponsiveness, Quality, Professionalism, Value

Habib · 20 June 2022

★★★★★ 5/5

Google

I dealt with Luke and he was professional and knowledgeable from the outset. He managed my expectations with regards to the housing market etc. and kept me informed throughout.

Brett · 13 April 2025

★★★★★ 1/5

Google

I would like to express that my partner and myself have received the worst customer service by Ben Dodds agent at Chancellors in Sunbury on Thames. We were looking for a place to live and we did contacted chancellors in Sunbury on Thames on Saturday 18th of September, we was told that we will get a call back to arrange a viewing for the house we were interested in at that time. However we did never received a call back from anyone. On Monday Morning we called back again and got booked to view the place on Tuesday 21st Sep. Mr Ben Dodds, showed us the place and we confirmed that we were happy to place an offer and we were ready to secure with a deposit the house at Camilla close following the conditions. We sent out our documents On the same day by an email as per his request, and from that day up to today Ben never confirmed anything and nothing went through. I called many times to request speaking to him and he never called me back. I emailed him several times and no response was received from my last email sent on Friday 24th of September. Ben was fully aware that we needed to confirm the place before the 30th of Sep as our moving date was confirmed and as the house was also available. Up to today 04th of October, we did never heard back from Ben, not a call and not an email contact. His last contact with me was on the 23rd Sep by a quick call at 5pm before ending his shift to say, "I haven't heard from the landlord" and that was it. Really bad service, no responsive and poor level of communication. I won't recommend anyone to go through this agency after this terrible service received.

Alexandra · 5 October 2021

★★★★★ 5/5

Google

Great communication throughout the whole process and special thank you to Samuel! You’ve been great from start to finish. Very helpful and always available. Overall great experience

Daniel · 13 April 2025

★★★★★ 1/5

Google

The worst company. The worst staff. Fooled us for getting house. I saw the house and I was told all repairs and paint will be done. Landlord is flexible for moving his furniture. Garden also not done.We moved in and nothing was done. The worst worst experience for us. It's like we are cheated . Agents were not at all cooperative. The house is overly full of furniture. So much work to be done. Never recommend this company . They dont even deserve one star.NegativeProfessionalism

Preeti · 20 June 2021

★★★★★ 5/5

Facebook

I have used Chancellors for a while now and there have been some ups and downs but I have found that when you develop a working relationship with a named individual it makes a real difference In particular, Shannon Seymour has done an amazing job in trying to résolve recent issues. She has liaised closely with the tenants, us and the contractors making sure issues were resolved quickly and efficiently. She is courteous and really helpful. I should add that Charmaine Smith was also great!!

Evie · 13 October 2020

★★★★★ 4/5

Google

Overall experience has been very positive Luke is professional and knowledgeable. My only advice would be for the company to ensure that the branches have at least one person in situ at all times on a Saturday.

Charlie · 11 October 2024

★★★★★ 1/5

Google

The worst company. The worst staff. Fooled us for getting house. I saw the house and I was told all repairs and paint will be done. Landlord is flexible for moving his furniture. Garden also not done.We moved in and nothing was done. The worst worst experience for us. It's like we are cheated . Agents were not at all cooperative. The house is overly full of furniture. So much work to be done. Never recommend this company . They dont even deserve one star.

Preeti · 25 August 2020