Trusted Agent profile · Sunbury On Thames · Surrey
Verified
★★★★★
661 reviews across 2 platforms
1 Staines Road West, Sunbury On Thames, Surrey, TW16 7AB
Part of Chancellors, see every office.
Chancellors's office in Sunbury On Thames, Surrey, at 1 Staines Road West, is rated 4.0 out of 5 across 661 reviews on two platforms, including 309 Google reviews rated 4.1.
Tell us what you need and we'll pass your enquiry to Chancellors and up to three other top-rated agents near Sunbury On Thames.
Want every enquiry from this page to come to you only? Upgrade to View Agents
Every review we hold for the Sunbury On Thames office, from every platform, shown as written. First names only.
5/5
GoogleI have been looking for a 2 bedroom property in the sunbury area for 3 months but couldn't find anything suitable, but the letting team at chancellors have helped me find the right property for me. Great customer service from Sophie and Adam
Thank you for leaving us this great review Faizan, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
FacebookI would really like to thank Lauren, David and Susannah at the Chancellors Group for an amazing job - in finding my new home in the UK. Great service - always going the extra mile. Thank you so much and I couldn’t have been happier with my new apartment.
3/5
GoogleAfter waiting several months for an incompetent/inept/disorganised seller to finally sort her paperwork out, we decided to pull out of buying a house with Chancellors. We were very patient and could have pulled out of the deal months earlier. The house was left in a state of further neglect to the state we first viewed it in June 2021. I do not hold Chancellors entirely responsible for the sellers actions however they are the representatives of the seller. We have lost money with surveyors/solicitors etc through no fault of our own. Months wasted - we have now found something better with sellers who are ORGANISED and respect the buyers time!
5/5
FacebookMyself and my husband have been dealing with Lauren Perks and cannot recommend her enough, she has been the most helpful and very forthcoming with information we needed. She has kept us in the loop all the time. We really appreciate everything she is doing for us. Thanks Lauren.
5/5
GoogleFound them very helpful and very respectable of my home with regards to viewings. They especially worked wonders when it came to the final push that was needed to complete the Sale of my house..Thankyou Luke.
Hi Amanda, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
FacebookI have rented my property via Chancellors for a few years and want to thank Liz Way for managing the various tenants. She is very helpful and professional with everything that needs to be done. Liz always remains polite, efficient and offers great support and service....thank you again!
1/5
GoogleDrove 40 min for arranged viewing of house. Waited 15 min outside just to get to know that house has been sold. No email, no call… unprofessional.
Hello Katarzyna, your feedback is important to us and we are sorry to read that you have concerns currently relating to our Sunbury branch therefore please contact us at directors@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.
5/5
GoogleChancellors are very professional and they are knowledgeable too . Guiding me for each stage. You guys are the best property agency....
Hi Paula, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleDaisy from your Sunbury branch is very efficient she follows through issues and up dates via phone or email.
Hi Kezi, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
GoogleDreadful service. Turn up late, can't really answer questions on the spot. Was better off just knocking on the door and asking the owner
Hi Jo, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
1/5
FacebookHorrendous experience in Wycombe. Especially during Covid but even before. The team are really unhelpful, do not listen, and even if you are entitled to help legally they delay it because they work for the landlord who tends to be a big company or corporation with no empathy. Honestly just avoid this company save yourself the grief.
I wish we had looked at this review before we had any dealings with them. Had a very similar experience in Leominster branch. Lettings manager lied to us on many an occasion & was totally unreliable
5/5
GoogleI have used many real estate agencies for investments, Claire and her team ranked as one of the very best. She understood both my needs as an investor and the vendor's expectations, and facilitated the transaction in a very timely, transparent manner.
5/5
FacebookA big thankyou to Sophie Taylor for your great service. Finding a property when I was out of the country is never easy. Sophie was very helpful (and patient I might add) and clear with instructions on what needed to be done. Thankyou !!
5/5
FacebookThank you to Brian Lane who was really helpful. Very professional and knowledgeable
Thank you for the kind words Maggie. Glad to be of help
5/5
FacebookI recently bought a flat through Chancellor in Sunbury. Many thanks to Karl Mchugh and his colleaguyes for their professional services. The purchase took longer than I expected but Karl and his colleagues were very helpful and kept me assured and appraised throughout the process.
5/5
GoogleThank you Daniel and the the whole team with helping us purchase our dream home. Professional, always available on the phone and very swift with chasing up queries.
5/5
FacebookMade an enquiry on a few viewings recently and dealt with Louise who was a great help. She took away all the stress and did a great job of staying on top of things. Very keen to satisfy, very professional and always comes back quickly.
5/5
FacebookBeen managed for around a year, Francesca is great!
Thank you so much!
1/5
FacebookWaiting over a week for a viewing when I am a cash buyer is unacceptable. So is insisting on a BAFO on one house today and not enabling me to view the possible alternate. Staff have little or zero knowledge of the house you are viewing. All In All very very frustrating !!
Thank you for bringing this to our attention Daryl, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk? Thank you.
5/5
GoogleRecently moved house in Sunbury on Thames, Becca looked after us throughout the whole process constantly updating us. Brilliant customer service. Thank you Becca and the team.
5/5
GoogleChancellors were incredibly helpful and supportive throughout the process of selling my property, with regular updates and discussion on the process. My main contacts were Daniel & Luke, who were brilliant, but everyone I spoke to was always friendly and happy to help.
Hi Fi, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
GoogleThey don't ever answer the phone. Have tried multiple times to call for enquiries
We are sorry to hear you have struggled to reach us recently. We are currently experiencing very high volumes of business but do expect every customer and client to be able to reach us, or receive a call back within a reasonable period of time. Please email directors@chancellors.co.uk with the details of the number you would like to be called back on and we will ensure someone is in contact without delay.
5/5
GoogleChancellors handled the tenancy very efficiently, with great attention to detail. The whole process went through very smoothly. I was impressed with the standard of work.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
1/5
FacebookThey misplaced the keys we returned and now almost 2 weeks and still no check out inventory done. The owner has moved in and is living at the property... so any damage caused now will likely be blamed on us... no clue when/if my £2k deposit will be returned. No one ever calls you back. Would not recommend
Hi Claudia, thank you for taking the time to write a review. We are sorry that you have felt cause to rate us 1 star. Please could you contact us at seniorsupport@chancellors.co.uk so that we can investigate this for you? Many thanks.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll pass your enquiry to Chancellors and up to three other top-rated agents near Sunbury On Thames.
