Chancellors Sunbury On Thames reviews

★★★★★ 1/5

Facebook

AVOID. Absolutely terrible service. 4 days before I was due to move in to a property which I had already paid a deposit and first month’s rent for, as well as having signed a contract, I was told the property had been sold so I could no longer move in. I was never even informed that the property was up for sale. This was over a week ago and despite phoning every day and speaking to 6 or 7 different people at Chancellors I have still not been refunded any of my money!

Poppy · 7 September 2020

★★★★★ 1/5

Facebook

My sister put a deposit and first months rent of £1130 on a house to rent (also signed a contract) , 4 days before she was going to move in they told her the property had sold, they did not inform her the property was even for sale. They still haven’t refunded her any of her money which they said they would in 3-5 working days (now been well over that) She has now had to use all of her months wages for the deposit and first months rent on another property (with a decent estate agent) and has informed them of this and they just keep fobbing her off! Absolutely disgusting company! AVOID

Sophie · 7 September 2020

★★★★★ 1/5

Facebook

Absolutely useless in property management. I’m not sure what service I’m getting for the astronomical fee they’re charging but I’m starting to think I can do a better job managing the property myself from Australia. It’s taken Chancellors 3 months to get a gas safety certificate passed and with poor communication to contractors, it’s costing me more money because guys turn around up to the property “without the right part” for the job. High staff turnover is also a sign of the rotten culture. Avoid this firm like the plague.

Gerrit · 31 August 2020

★★★★★ 5/5

Google

Ellis was very friendly when showing me and my husband a few flats, was absolutely delighted with her service!PositiveResponsiveness, Quality, Professionalism, Value

Jess · 20 June 2022

★★★★★ 5/5

Facebook

Good experience! Your staff Rebecca Joel is excellent. She is professional, respectful and very helpful in ensuring that everything goes well from the agreement preparation to the day we move in to the new accomodation. Great service!

Ririh · 7 March 2018

★★★★★ 5/5

Facebook

This is the first time I have dealt with Chancellors, they provided us with excellent customer service a good properety,I would like to say a big thank you to Joanna Mawson for being very helpful and organising.

Dóra · 19 February 2018

★★★★★ 5/5

Facebook

I would like to give a special thanks to Chenge Dziya for making my move so much easier. Her professionalism is second to none and has always managed to help me with queries I've had since moving into the property. Chenge has always managed to help me really quickly and has always gotten back to me within the promised time frame. A big thank you for all if your help.

Alessandro · 15 November 2016

★★★★★ 1/5

Google

They were offering a house that did not have permit. We got the offer accepted. We got the references checked and passed. Then they told us the house doesn’t have a permit and the council called them about it. They left us without a house 10 days before our moving day. They vanished. We found an other house with different agency. It’s been 1+ month now and still waiting an email with at least a simple “sorry we failed to provide our services”.

Konstantinos · 30 July 2020

★★★★★ 1/5

Facebook

o whom it may concern, I am not used to giving this kind of review or writing at all because I believe that we can all make mistakes. But I think there are mistakes that cannot be made 3 times. A month and a few days ago exactly I started to fill out the documentation to acquire a house with Chancellors. They called me very early every day and they were always very aware of what I needed. It took me a week to fill out the form and send all the documentation. The landlord approved us and only our references were missing. They sent us the contract for 25th June and we are supposed to have the house that day. They called me and told me that at 11:30 am on the 25th we would meet at the house to hand over the keys. On Tuesday 23rd June they emailed me to tell me that unfortunately they have to delay the day of moving because we did not have the complete references. We accept that and delay the day to 1st July. On July 1st we were told that it was impossible to move in because the Landlord had withdrawn the application due to our references and 3 days later an email arrived saying that our references are correct. On July 2nd the girl from the agency called me and told me that she has another house that we do not need anything else. That we do not have to worry at all and that she was going to take care of everything and we could move on 9th July. As we were supposed to move on 25th June. We paid rent and deposit on 22nd June and from that day everything was delayed. We thought because they were just putting everything in order but each time we were delaying and delaying more and more. We are on July 7 and the only thing I have done is try to call them and speak to the person in charge but they tell me that at the moment they cannot speak with me. Another very relevant point is that Lucinda Sturla the girl from the agency no longer works there since July 4 and now the manager was Olivia. I am trying to communicate with Olivia from that same day, July 4 and it is IMPOSSIBLE. I spoke to the manager, John and he says he can't do anything because he doesn't have the letting department. What type of company does this to its clients who HAVE ALREADY PAID AN INCOME AND A DEPOSIT OF MORE THAN 2,600.00 POUNDS? The MASSIVE PROBLEM is that at the moment I am on the street because I am supposed to sign a contract for June 25 and then for July 1 and THERE IS NO ANSWER. I left my house on the 25th because the contract ended. This agency takes money from you and does not care about you. This is unheard of and disrespectful to us. Now I am trying to get my money back for two days and I don't get a response. Finally I decided to take legal action and go to lawyers because it seems disrespectful to me.

Laura · 7 July 2020

★★★★★ 5/5

Facebook

Francesca Deacon has been dealing with my rental and has been superb throughout. She resolved all issues very quickly and was always very responsive to emails and replying to phone calls. Very good service.

Andy · 1 October 2019

★★★★★ 5/5

Google

I have been very impressed by the high level of service, pro-activity and dedication from Daisy, who has guided the Lettings process diligently throughout. Communication and co-ordination skills have been excellent; and I would recommend Chancellors in Sunbury without hesitation.

Chris · 11 August 2024

★★★★★ 1/5

Google

Have rented my flat out with them for 5 years and their service is awful. They can’t even get the basics right like sending me an email. I have to chase them for updates and this has been an ongoing issue. If you can, avoid them as the service is just unprofessional.

Mark · 16 December 2023

★★★★★ 5/5

Google

Simply Exceptional. Dan Short and the team made the whole buying process so easy. Thank you so so much Dan.

Bee · 30 July 2022

★★★★★ 1/5

Facebook

Totally frustrated with the lack of communication from personnel within this company. We have lost one house we intended to purchase and are now in danger of losing a second! Poor is not the right word!!!

Richard · 8 November 2017

★★★★★ 5/5

Facebook

I would just like to say a BIG thank you to Scarlett Harrison, Property Manager, for all of her excellent and prompt service in regards to my recent contract extension. The communication was very thorough through every step and I greatly appreciate it. In addition in the past when I have had queries she has always been efficient and happy to help which is very reassuring. Thank you.

Leslie · 2 October 2017

★★★★★ 5/5

Facebook

I have had nothing but amazing experiences with Chancellors and especially Casey Gramson, she is always prompt and professional. nothing is ever missed and I am very happy with all of Casey's help

Romy · 3 October 2019

★★★★★ 5/5

Google

Very professional and helpful. And I will recommend them to anyone who is looking to rent a property or purchase a property.

Emmanuel · 13 April 2025

★★★★★ 5/5

Google

Very professional attitude. Olivia was very nice, patient and answered all our questions. I highly recommend Chancellors.

Veronica · 2 November 2022

★★★★★ 5/5

Facebook

I will like to thank Casey Gramson for her FANTASTIC work managing my property. She is always helpful and returned all phones calls and emails same day. She is highly talented. Silvia Clemete

Silvia · 30 July 2019

★★★★★ 5/5

Google

Olivia was very helpful and informative with my enquiries for property searches, being incredibly professional throughout.

James · 2 December 2022

★★★★★ 1/5

Facebook

Worst customer service. Filled up online booking form for viewing 10 days in advance. Nobody contacted for days. I have started calling them but no competent person picks up phone just promises that someone will call me shortly to confirm viewing slots. Well - noone did. Finally received an email saying the day I chose for viewings is "the busiest for Chancellors" - well it is a Saturday as it is my only off day - and they are only able to show me 1 property out of the 8 I expressed interest to view! Very disappointed.

Susanna · 28 November 2019

★★★★★ 5/5

Facebook

Kasandra Hopkins was brilliant, despite my having canceled on her twice and when we did finally meet, she was great with my six months old grandson, who insisted on taking centre stage.

Simeone · 31 August 2019

★★★★★ 5/5

Google

have spoken to Daisy multiple times over the phone, she is always very attentive and cooperative, she is a great attribute to chancellors and helped me incredibly. all credits to daisy she is wonderful!

Danielle · 12 October 2024

★★★★★ 1/5

Google

THESE AGENTS ARE A JOKE! I would never sell my house through them! Making a simple enquiry about a home for sale and I got the third degree! Kim at this office and then her manager Daniel Short don’t seem to have a clue about customer service and for the money I have, I’ll take my business elsewhere! Sellers beware! Your home will not sell with this agent as their primary objective is to increase their database and not sell your home! I was asked for my email address mobile phone number house address and how much money I had in the bank, just for asking a simple question as to why a property they have had for over 6 months hasent sold and if their was any defects with this particular house. Daniel decided to profile me saying he didn’t believe I had 1.2 million pounds in cash, furthermore he said he needed to verify I was a genuine customer as they had Females working in their office?!?! Now what is that supposed to mean!!! What an absolute joke how he could’ve verified me is anyone’s guess. All they want is your personal information so they can hound you daily with calls and emails re “other property’s” they have to sell. Looking back now online I think that’s the reason the property’s they have listed haven’t sold in months. BEWARE POTENTIAL BUYERS AND SELLERS. Rude stuff it’s like a classroom in that office. Never again

Kam.el128 · 28 July 2019