Trusted Agent profile · Sunbury On Thames · Surrey
Verified
★★★★★
661 reviews across 2 platforms
1 Staines Road West, Sunbury On Thames, Surrey, TW16 7AB
Part of Chancellors, see every office.
Chancellors's office in Sunbury On Thames, Surrey, at 1 Staines Road West, is rated 4.0 out of 5 across 661 reviews on two platforms, including 309 Google reviews rated 4.1.
Every review we hold for the Sunbury On Thames office, from every platform, shown as written. First names only.
5/5
FacebookI've worked with Jenny, Kate and Lauren at Chancellors on a number of letting properties and they've shown outstanding sense of proficiency. Very good with customer services and have always looked after me as well as tenants I represent. Thanks girls. Keep the good work up!
thanks Jose. its lovely to work with you.
5/5
GoogleAlthough I found somewhere else in the end, Sophie was extremely helpful and polite. Provided excellent customer service.
Hi Jennifer, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleBrandon was absolutely incredible. Friendly , knowledgeable and very professional. I would highly recommend.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleMoved recently here and we loved very much especially the view and we moved here with the help of Chancellors Sunbury, I got help from Daisy she is very friendly.
Thank you for leaving us this great review Mohan, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
1/5
GoogleI would not use them even if they paid me to sell my property! Only a couple of viewings over more than 4 months. Poor communication with the staff at the branch never returned calls, kept on holds most of the time, Branch Manager never a available and when disinstructed they printed approx list of 2 dozen names threatening me that if any of these would be Buyers bought it via any means ie another Agency or alike I was to pay them a commission. First of all I have never heard of the names mentioned coupled with the poor and bad service I had received. The audacity of this Agency. They should fire everyone in the branch! Bad business and bad behaviour! No I would not use them again or ever for that reason!
Good morning Rina, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
FacebookAustyn Green is our property manager, he has been so professional and helpful with a recent issue and is always very responsive whenever we have needed him. His customer service is excellent and he is a credit to the company ??
Thank you so much ??
5/5
FacebookTom From chipping Norton was easy to deal with, friendly and most of all not pushy!!!! He helped us along the way and made it a lot easier to go through the moving process. Would recommend Tom as well as other members of staff!
Thank you Holly!
5/5
GoogleI spoke with Dan Short from the Chancellors branch, im a first time buyer and my conveyancer wasn’t available to speak. Dan spent over half an hour answering my questions and explaining indemnity policies to me. He didn’t have too. He advised he remembers how confusing it was being a first time buyer. He’s a credit to chancellors. I appreciate coming across people like him. Defo a big help so far.
Hi Arjun, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
GoogleA sale was agreed and I started my mortgage application. The next thing I knew they sold the property to someone else for a higher price! There have been no shows at viewings and sometimes id be lost going to a viewing hoping they'd call me to ask where i was and direct me ! but no such luck. I deal with a different negotiator each time so communication is poor. I could go on and on about my dislike for this estate agent. Unfortunately they have a lot of properties in my area on the market so I may be forced to use them anyway.
Hi Sara, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via louise.hughes@chancellors.co.uk with the details? Many thanks.
5/5
FacebookHave been in work contact with Chancellors for the past few months and I have a great experience, never had any problem, Nicola Ferguson is amazing and make communication very efficient and smooth. It's a pleasure to work with them! Highly recommended.
Thank you Virag it is good to work with you. Always there when we need your help.
5/5
FacebookI had Miss Lily Sines dealing with my case. she responded quickly and solved the issue in the best way.. She is very is friendly, supportive, efficient and experienced thanks to Chancellor for including Miss Sines in their team
Thanks for your feedback??
5/5
GoogleOlivia was extremely helpful as I embarked on finding a new home in the area. Her telephone manner was friendly and professional and she was clearly very knowledgeable, tailoring the experience I had to my specific needs. Highly recommended- ask for Olivia!
1/5
FacebookI moved into a flat recently and chancellors lied to me about a number of things, my flat is £750 a month plus bills. They said there was heating and gas connected and they lied, multiple times in writing, they also forgot to write in tenancy that they gave my neighbours upstairs a key to my property to access my flat whilst I'm out, they lied about this over and over again until the neighbours actually locked me in my own flat because they 'arent comfortable with my background and me being on benefits' (one of the male students was caught peering through my window as I changed and weirdly chancellors have tricked me and caused me to be completely suicidal due to what they have done to me, I got this place in seek of refuge and chancellors EXPLOITED me.
Hi, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
1/5
FacebookWe had a viewing booked on a property in chalgrove 2 weeks ago - we had arranged childcare and were on our way to the viewing to then receive a phone call from the branch saying the viewing was cancelled as the property was already under offer and had been for over 2 weeks - when I asked why they accepted our viewing request they couldn’t give me an answer. Over the next couple of days I phoned up multiple times about visiting other properties they were listing, and was always told “I’ll get someone to call you back”. Never heard anything. Would absolutely avoid this estate agency. Totally unreliable and unprofessional and wasted lots of our time. Luckily we’ve found a gorgeous new home with another agency
Hi Abbie, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via louise.hughes@chancellors.co.uk with the details? Many thanks.
1/5
FacebookDidn’t have the best experience with these agents was interested in a property that has been withdrawn! But was interested before the property was withdrawn but i called them countless of times to arrange a viewing with no luck ??
Hi Joshua, I am very sorry to read of your concerns. Please could you contact us at seniorsupport@chancellors.co.uk with further details so that we can investigate this matter for you? Many thanks.
5/5
FacebookJayne Morris - Jayne first dealt with the letting of my house when she worked in Kington Office but then she moved to Chancellors head office but I am very pleased she is still looking after my property as I am more than happy with how professional and courteous Jayne is. Any matter arising with regards to my property is always dealt with immediately and I know I can rely on Jayne.
5/5
GoogleKylie was absolutely amazing in finding us the right property and kept us informed with all the details we needed, would recommend to anyone who's looking for a 1st class customer experience in finding your home.
Hi Chrissie, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
FacebookMy review is specific to the lightwater branch. Bad mannered, unprofessional and incompetent are the words I would use to describe the staff. They found me buyers back in June who have still not signed their contracts along with the buyer at the bottom of the chain. There are 4 others in the chain above and we have all signed and are ready to exchange contracts. The managers have not replied to the last 2 emails I sent asking them to get this resolved. The whole process since signing up with them has been far from satisfactory. Wrong price on the house, wrong details and a complete disregard for me as a customer. The manager, in particular, seems to think it is beneath her to deal with customers once they have signed up. I have never dealt with a company before who refuse to answer emails from their customers. My job involved dealing with estate agents and in 15 years I never came across behaviour like this. I wish I never signed up with them.
Thank you for bringing this to our attention Mary, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to louise.hughes@chancellors.co.uk? Thank you.
5/5
GoogleOlivia was so responsive and helpful. She really went above and beyond. We decided not to move in the end, and are grateful for the support we received while we assessed our options. When the time is right, we’ll be back!
1/5
GoogleThe agent that showed me the property Lied to me and Misled me into a contract. they are still refusing to pay back my money.
Hello Albert, your feedback is important to us and we are sorry to read that you have concerns currently relating to our Sunbury branch therefore please contact us at directors@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.
5/5
GoogleAbdul was very professional & helpful. Would highly recommend.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleChancellors was amazing and provided excellent customer service! They was very responsive and provided key details. Ellis was always there to speak to! Chancellors are highly recommended by me!
Hi Daisy, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
GoogleVery poor and unprofessional service. Contacted the company numerous times and everytime I was given wrong information and fake promise that someone will contact back which never happened. Spoke to the branch manager Daniel who's rude, arrogant and hung up on me. I wish the head office could take any action before this useless team will shut this business down or wait for Dexter to take over. Please check your records before replying back to these reviews or I'll have to publish the proof.
Hi Vix, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
FacebookAs a landlord who uses the services for Chancellors for Property Management ; the services provided by South East property Management team has been excellent. The services of Ms Isabelle Jakovljevic in particular has been splendid. Her services with respect to my Property Management has been great. I have been with Chancellors now for over 5 years and my overall experience has been very good. Radhika Vinod & Vinod Ramaseshan
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