Every review we hold for the Summertown office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe've been renting with Penny for 3 years and are very happy with their responsiveness and professionalism. Repairs, big or small, are promptly addressed and fixed. Communication is friendly and professional. We had a recent repaint request due to damp issues. Unlike other letting agencies, Penny & Sinclair took the issue seriously instead of dismissing it. We just had our walls repainted with high quality paint. The dampness has been sealed and the flat looks like new. We are very satisfied with the management team, especially Liana, and the team involved in repainting. We would highly recommend Penny & Sinclair Summertown.
Ilian · 6 March 2021
Agent replied
Thank you very much for your excellent review and taking the time to share this positive feedback
★★★★★ 5/5
GoogleJust exchanged contracts on buying a property. When you are buying you get no say over the estate agent as the seller chooses. But luckily in this case Sean from Penny and Sinclair was very pro- active in liaising with the sellers and the lawyers involved. He kept me informed on where we were at in the process and worked hard to get us to the point of exchange.
John · 29 April 2025
Agent replied · 13 April 2026
Thank you for this great review. We are so pleased you have been happy with the service you received.
★★★★★ 5/5
GoogleExcellent experience from beginning to end of tenancy (lasting about 3 years)... AND thereafter. The agents were always smiling, responsive, accurate and helpful. All in all highly professional with a warm, personal touch. The transactions were always easy. The agents were also flexible, very open to our having direct contact with the owners but ready to help out as needed with any special circumstance or negotiation. The surveys were extremely detailed and professional. Repairs were undertaken swiftly and without any undue questioning. Whilst we were on the easy side as tenants, they maintained the same standards for more demanding tenants we knew.
A special mention to Naomi Everett who was amazingly pleasant and efficient throughout and went over and above duty long after our tenancy had lapsed, personally going through the house and finding curtain rods we'd left behind, as well as helping us recover gardening items similarly left behind.
I should unhesitatingly give Penny and Sinclair our house to sell or let in the future and highly recommend them as an agency. We dealt with several agencies, although only in the search and acquisition process, and they seemed the best and the most transparent, successfully establishing a win-win situation for tenant and owner. Well done.
La · 23 January 2020
Agent replied
Dear La Cleves, Thank you for taking the time to provide such a kind, detailed review about our Summertown Lettings and Property Management team, in particular, Naomi Everett. We are thrilled to hear you've had such a professional and personal experience throughout your three year tenancy and post tenancy. We really appreciate your feedback and the review has been passed onto our Directors, the Summertown team and Naomi directly. Please don't hesitate to contact us in the future, we would be delighted to assist you. Wishing you all the best for 2020. Kindest regards, P&S.
★★★★★ 5/5
GoogleWe started selling our house when the market was not good. Penny and Sinclair did their best but it was not the right moment. Added to that we had not found anywhere else to go... When we did find a suitable property the market had improved so we tried selling again. Lizanne and Kate were very proactive in looking for clients. They worked tirelessly bringing a great number of possible buyers to see quite an unusual house and, in spite of a number of setbacks, eventually their perseverance was rewarded. We are very grateful.
Alison · 24 December 2019
Agent replied
Dear Alison, We are very grateful for your rating and review and even more delighted to hear that despite a difficult market, Kate and Lizanne were able to sell your property. Thank you for sticking with us as your agent and we hope you've settled into your new home. Wishing you all the best for 2020, please don't hesitate to contact us should you need further assistance. Kind regards, P&S.
★★★★★ 5/5
GoogleLucy, Amy & Chelsea were superb in both of our rentals through Penny & Sinclair. Super professional, impeccable customer service and amazing attention to detail left us feeling looked after and in good hands. The team at Penny & Sinclair are ultra personable and we are grateful for their responsive help in ensuring a perfect fit for our needs and keeping the processes simple. Highly recommended.
Louise · 29 July 2022
Agent replied
Thank you for this wonderful feedback and taking the time to write this 5 star review. We really appreciate it. Many thanks
★★★★★ 5/5
GoogleThank you to Rebecca. The check-in and check-out process was very smooth. Rebecca is very helpful and professional.
Peiqing · 13 April 2025
Agent replied · 23 December 2024
Thank you for this great review. We are so pleased you have been happy with the service you received from Rebecca and Penny & Sinclair.
★★★★★ 5/5
GoogleWill and his team were superb, all the way through. Fantastic service. Thank you
Juan · 13 March 2026
★★★★★ 5/5
GoogleSean was extremely professional and helpful throughout the entire searching and buying process!
Jordan · 13 March 2026
★★★★★ 5/5
GoogleMany, many thanks to Kate, Deborah, Sophie and the team at Summertown branch who handled our recent house sale. We cannot fault any aspect of the service we received and have been delighted with the support and professionalism shown to us at all stages of our sale from instruction to completion. I highly recommend Penny and Sinclair Summertown to anyone considering their next move.PositiveResponsiveness, Quality, Professionalism, Value
Clair · 25 August 2021
Agent replied
Many thanks for your review and taking the time to share your feedback. We are really please that our Summertown team provided you with such a great service
★★★★★ 5/5
GooglePenny & Sinclair had already come highly recommended to us before we used them and we weren't disappointed! Chelsea has been exceptional throughout our lettings experience; we especially appreciated her prompt and thorough communication. We were also grateful to Lucy for her time and help with the process, too. Overall, a superb, impressive team! You deserve your excellent reputation.
Abigail · 2 September 2022
Agent replied
Many thanks for taking the time to share your experience and feedback. We really appreciate the five star review.
★★★★★ 5/5
GoogleI'd like to thank everyone on the Penny & Sinclair team, especially Nicola, for all their help in our search for a flat. Everyone was very professional and responsive, and Nicola was very friendly and open to answering any question whatsoever, thanks for that! We can happily recommend the team if you are searching for a flat in the area.PositiveResponsiveness, Quality, Professionalism
Josh · 25 August 2021
Agent replied
Thank you for your review and for taking the time to share your feedback
★★★★★ 5/5
GoogleA huge shout out to the team at Penny & Sinclair - especially the wonderful Kate and wingwoman Deborah! Nothing was too much trouble, incredibly accommodating and thoughtful - just perfect. Really hardworking and helpful. Cannot recommend more highly. Kate is simply the kindest, most professional and supportive estate agent I’ve ever had the pleasure of meeting. Thank you so much!!PositiveResponsiveness, Professionalism
Susie · 25 August 2021
Agent replied
Thank you so much for taking the time to send such a great review. We are so pleased you have been happy with the service, especially from Kate and Deborah. Thank you for working with Penny and Sinclair.
★★★★★ 5/5
GoogleOver the years we have sold and purchased three properties with Penny & Sinclair and each time the service provided was excellent.
Lizanne and her team provide a professional, friendly and efficient service througout the whole process, co-ordinating all parties concerned in a most determined manner! We highly recommend using Penny & Sinclair
HELEN · 2 October 2022
Agent replied
Thank you very much for this excellent review. It has been a pleasure to work with you and thank you choosing to work with Penny & Sinclair now three times!
★★★★★ 5/5
GoogleHannah from P&S was brilliant, and we were able to finalise a lease within the week. She was efficient and responsive, and I recommend her and the team at Penny & Sinclair.
Kialan · 15 August 2026
★★★★★ 5/5
GoogleI am very happy with the service provided by Penny & Sinclair. Sean was very polite and professional, kept us updated with regular emails and phone calls, and was very focussed on getting our sale over the line before Christmas, which we managed with a week to spare.
Daniel · 30 January 2023
Agent replied
Thank you for this great review. We really appreciate you taking the time to share your feedback.
★★★★★ 5/5
GoogleSean is always efficient and helpful!
Chao · 13 April 2025
Agent replied · 13 April 2026
Thank you very much for this five star review. We are really pleased you have been happy with the service you have received.
★★★★★ 5/5
GoogleI've sold and bought with Penny&Sinclair and I will definitely do this again in the future. I can't recommend Lizanne enough, she really tries to understand what you are looking for and has a skill at putting the right buyer with the right seller at the right price. When I am ready to sell again, she will be the first person I call!
Caroline · 29 July 2020
Agent replied
Dear Caroline Gozzi, Thank you so much for your recommendation for buying and selling through Penny & Sinclair. We are delighted to hear Lizanne understood your requirements and was able to assist with both the selling of your property and onward purchase. We hope to assist you again in the future and wish you all the best for 2020. Kind regards, P&S.
★★★★★ 5/5
GoogleI cannot praise the service I received from Sean Herdman-Low too highly. He was always very quick to respond to queries and concerns, proactive in making sure everything needed in this tortuous process was done in a timely manner, and above all caring and thoughtful.
Tam · 13 July 2025
Agent replied · 13 April 2026
Thank you for this great review. We are so pleased you have been happy with the service you received from Sean and Penny & Sinclair.
★★★★★ 5/5
GooglePenny and Sinclair and their agent Sean Herdman-Low gave us as purchasers a five star service. We were kept well informed at every juncture, repeat viewings were readily facilitated and Sean worked hard to keep the process moving as a …
Celia · 22 August 2025
Agent replied · 13 April 2026
Thank you for this great review. We are so pleased you have been happy with the service you received.
★★★★★ 5/5
GoogleSean was great at steering us through the purchase of a new property. He was always available, an excellent communicator and got the job done in record time. Thanks Sean!
Lizzy · 10 March 2024
Agent replied · 23 December 2024
Thank you for this great review. We are so pleased you have been happy with the service you received from Sean and Penny & Sinclair.
★★★★★ 5/5
GoogleAmy and team provided outstanding, kind, courteous and professional service getting us into our first home in the UK in over two decades: no small feat. Every query was dealt with in a timely manner, and effort was made to make our major transition as stress free as possible.
Simon · 14 March 2022
Agent replied
Thank you for this great review. We are really pleased you are happy with the service you have received. Thank you for taking the time to share your feedback.
★★★★★ 5/5
GoogleBought an excellent house through the agency, had an excellent service. Particularly communication with the agent called Sean was superb. Never met him or even spoke to him on the phone, but he was always there available via emails.
Rich · 31 March 2023
Agent replied · 29 July 2023
Thank you for this great review. We are so pleased you have been happy with the service you received from Sean and Penny & Sinclair.
★★★★★ 5/5
GoogleRebecca Shaw managed the property I rented for over three years and was nothing short of incredible. She handled every issue with professionalism and efficiency, often resolving problems within 24 hours. Her dedication and attention to detail made the entire rental experience completely stress-free. I highly recommend her!
Mathias · 27 March 2025
Agent replied · 3 June 2025
Thank you for this great review. We are so pleased you have been happy with the service you received from Rebecca and Penny & Sinclair.
★★★★★ 1/5
GoogleAVOID！！！Geniune review with picture proof.
These scammers charged us £1000 deposit deduction for CLEANING after we hired professional move-out cleaning!!! …
Jinhong · 22 December 2025
Agent replied · 13 April 2026
The deposit deductions have been put forward to you in line with TDS guidelines on items falling outside of fair wear and tear and invoices for the works required to return the property to its original condition. We understand you are now … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
