Trusted Agent profile · Summertown, Oxfordshire
Verified
★★★★★
255 reviews across 2 platforms
294 Banbury Road, Summertown, Oxfordshire, OX2 7ED
Breckon & Breckon's office in Summertown, Oxfordshire, at 294 Banbury Road, is rated 4.5 out of 5 across 255 reviews on two platforms, including 194 Google reviews rated 4.3. It won Trusted Agent in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Breckon & Breckon sold us our house 6 years ago, and it was a no-brainer that we would return to them now to sell our house for us. Chris and his team are ...Read all 25 from sellers
Joe at Breckon was extremely helpful in enabling us to find our ideal home in Wolvercote. As were the rest of the team we encountered also. Being new to the ...Read all 11 from buyers
Despite a challenging market, Luke and the whole Breckon & Breckon team have been nothing but amazing. It’s been a pleasure to have such a supportive and honest ...Read all 2 from landlords
Established in 1947, Breckon & Breckon has expanded vastly over the last decade, resulting in a network of seven offices, specialising in residential sales, residential lettings and asset management and is one of the largest leading independent estate agencies in Oxfordshire. With our teams holding combined experience of over 400 years you can be assured of a professional, personal and tailor made service to meet your individual needs. Our company values remain at the core of our business ethos and we are constantly embracing new technologies and marketing ideas to stay one step ahead. We advertise on all the major internet property portals, such as OnTheMarket and Rightmove as well as our extensive online marketing campaign and are one of the largest advertisers in the local weekly newspaper - The Oxford Times. Oxfordshire offers great diversity, from a bustling City Centre to the serene countryside and idyllic Cotswold market towns. There are a number of famous landmarks, such as Blenheim Palace, Christ Church College, Bodleian Library and many more and this along with being a central hub for business being placed midway between London and Birmingham with good transport links and exceptional schooling make Oxfordshire a highly desirable area.
The Trusted Agent 2026 results for Breckon & Breckon, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Summertown office, from every platform, shown as written. First names only.
5/5
GoogleThe entire process has been smooth, professional, and well-handled from start to finish. The team has been responsive, helpful, and knowledgeable, making everything as straightforward and stress free as possible. We’ve felt well supported throughout, and it’s been a pleasure working with you. Thank you for your efforts. we’d be happy to recommend Breckon and Breckon to others.
Thank you very much for your 5* review Harry!
5/5
GooglePrompt, clear, and professional. As international students, so much of our life here already feels like a series of logistical hurdles, and it’s rare to come across a letting agency that genuinely makes things easier.
Thank you so much for sharing this feedback. We understand how challenging it can be to navigate the rental process as an international student, and we’re delighted to hear that we’ve been able to make things easier for you. Our goal is always to provide clear communication and a smooth experience, so your words mean a lot to us.
5/5
GooglePaign McCann has been very helpful and efficient in answering our inquiries and providing professional advice related to the search of new tenants and property management.
Thanks for the 5-star review Suky!
1/5
GoogleUnfortunately we rented a property from B&B. Once we left the property the estate agents held back our deposit. They did not thoroughly check the inventory checking in report against the check out report which resulted in us going to a dispute (the adjudicator mostly supported us. Some of the dispute amount was for items that we had complained about when we moved in and were never dealt with throughout the tenancy! They were also shown on the inventory as issues. To then charge us was unacceptable. 1. They tried to charge us a extortionate amount for cleaning even though the property was cleaned to a professional standard. 2. They quoted clauses that didn’t exist in the tenancy agreement to support their claims 3. They tried to charge us for the fire blanket which was attached to the wall! This caused us a lot of frustration and we ended up out of pocket. Terrible service!
Dear Gabrielle, We apologise for the issues that you have raised, and are sorry to receive your 1 * review. We would love the opportunity to discuss this further. Your feedback is invaluable to us, and I assure you we will review this further alongside your property manager, who dealt with your deposit return. Our goal is to rectify these concerns for future tenancies and provide service that meets the high standards we aspire to deliver. If you wish to discuss further, please contact our Operations Manager Louise on 01865 201111 Best regards, Louise
1/5
GoogleI do not rent my apartment through B&B, but the building is managed by them. Communication is extremely poor and even rude at times, with scheduled repairs being changed at the last minute, sometimes without any warning at all. Critical repairs take weeks, if not months, with no consideration for those with disabilities or children. I genuinely become anxious at the thought of having to contact this management team. Clearly, they haven’t taken on board any of the previous feedback written here or provided elsewhere. I was a building owner or landlord, I would avoid at all costs.
5/5
View AgentsExcellent service from a lovely team
We put our house on the market with this estate agent. Such a wonderful service from all the staff at Breckon and Breckon. Chris Dixey went out of his way to make sure our house sale went through smoothly. I think this estate agent stands out because all the staff are so helpful and friendly. Their approach is very personal. We never felt pressurised Highly recommended. Thank you Breckon team
What a lovely review - thank you so much for your kind words. Best wishes, Breckon & Breckon
5/5
View AgentsSummertown sales
Luke at the Summertown Office was always happy to fit in extra viewings, even over the Christmas and New Year period when the office was on a skeleton staff.. He didn't waste our time with houses that were outside our viewing criteria and was very informative about the local market and the area in which we were buying. Most importantly, he always replied promptly to any query.
Thanks so much for your kind words Gayle. We hope you are very happy in your new home. Best wishes from all the team at Breckon & Breckon.
5/5
GoogleReally positive experience of buying a new-build shared ownership property with Sophie and Lucy from the Summertown office. Timely and transparent communication, lots of updates throughout this long process. I felt really supported and well-informed. Thank you to the team, I can highly recommend the firm!
Hi Olga Thank you for your lovely feedback, we hope you will be very happy in your new home, you have been a pleasure to deal with. Kind regards Lucy
5/5
GooglePrompt, professional and helpful.
Thank you Dimiter!
1/5
GoogleHighly recommend to avoid such petty agencies who just want to extract as much money from customers as possible. No flexibility, understanding or accountability can be seen here. No responsiveness, the extractor fan, reported promptly, …
Hi, We are disappointed to see your review; while we appreciate your frustrations, … More
5/5
GoogleBrilliant service from Joe and Dominic at Breckon and Breckon, Summertown. They worked hard liaising with the solicitors to ensure the exchange happened in time. They answered our queries (and there were many) quickly and always phoned us back to make sure we were updated on what was happening. Thanks to them for their help
Hi Sue, Thanks for the kind words. It has been a pleasure to work with you, and we wish your mother the best of luck in her new home. Best wishes, Joe & Dom
1/5
GoogleWe had a deeply frustrating experience with this agency. The property was advertised with a move-in date of 30th July, which was then pushed back multiple times without clear explanation. We arranged a van and cancelled a holiday based on … More
Thank you for sharing your feedback Beth, and we apologise for the frustration this has caused. We completely understand how disappointing it must have been to have the move-in date changed multiple times without clear communication, especially after you had made arrangements based on the original timeline. This is certainly not the experience we aim to provide. We would like to discuss this further with you, please contact our Operations Manager Louise Passfield on 01865 20111 or alternatively Annabel Barnes who is looking after your tenancy.
5/5
GoogleWe wanted to thank Lucy Morris for giving us a positive experience in buying our new home! She kindly assisted us and had given us prompt response to our queries that made our buying experience much easier. We are very much pleased! ;D
Thank you so much for your review Alessandra, I hope you and Jan will be very happy in your new home. Lucy.
5/5
GoogleAbsolutely fantastic! Lucy was very responsive and communicated so well. I felt very well looked after during this overwhelming experience. She was always on the end of the phone when I needed her. Thank you to her and all of the staff.
Thank you for your kind words Jenny, I am delighted I was able to help you with your home buying experience. I wish you all the best in your new home. Lucy.
5/5
GoogleWe had a really great experience with Breckon & Breckon, Summertown. Luke was managing both the sale of our previous property and purchase of a new house, so there was a lot to juggle. He was responsive, diligent, and trustworthy. We would certainly recommend Luke and his colleagues. John and Maria.
Thank you John and Maria for your kind words. We hope that you are very happy in your new home for many years to come!
5/5
GoogleFirst class service from Breckon and Breckon, while buying our new property. From the very start, Patrick and Luke offered excellent professional help and guidance which continued right through to completion. At the same time, Lucy provided superb administrative support above and beyond what i would normally expect. A brilliant team.
Thank you for such a fantastic review. It was a real pleasure to help you secure your investment purchase and we hope to be able to help with many more over the coming years.
5/5
GooglePatrick, Chris and the team were brilliant from beginning to end. Incredibly responsive and personable, Patrick was always on hand to pick up the phone to talk through any matters arising between us and the sellers. He helped make the transaction as seamless as possible. Can't recommend them highly enough.
Thank you Christina for your lovely review. So pleased Patrick was able to help throughout your purchase. Best wishes from Chris and the team in Summertown.
5/5
GoogleI recently bought a property through Luke at Breckon & Breckon. I found him very easy to deal with and professional. I had a few problems during the process, and he was always understanding and helpful. I would certainly use Breckon & Breckon once I can face doing this again.
Thank you Lewis, you’re always welcome. I hope you enjoy living in your new apartment! Many Thanks Luke
5/5
View AgentsVery pleased with Breacon & Breacon Summertown
We were very pleased with Chris, Lucy, Luke and the rest of the team from Breacon & Breacon Summertown. Everybody was very professional a but also friendly. The photographs, brochures and webpages all made our house look absolutely fantastic. B&B sold our house within a week. We were more than happy with the negotiations and price achieved. We couldn't recommend them any more.
Graham, thank you for your lovely words. I hope you and the family have settled in to your new life. It was a real pleasure to help with the sale of your lovely house. Best wishes, All the team at Breckon & Breckon
5/5
GoogleWe are very grateful to Breckon and Breckon for their friendly, trustworthy guidance through the rental process. We have never rented in the UK before, and we felt that we were in safe hands the entire way. We would especially like to thank Ashleigh, who has answered all our questions very promptly and communicated all our wishes to the landlord. Summer and Jess were also helpful in coordinating viewings and refurbishing of the flat before our move-in. We emphatically recommend Breckon and Breckon as a letting agent and look forward to working with them in the future. Thank you! Janet and Florian
1/5
GoogleWe have had a really bad experience when it came to ending our tenancy in respect of getting the deposit back. It seemed that some charges were fabricated and others were unfair. When challenged we got a reduction but only as either gestures of goodwill or being, 'let off'. I simply wanted an honest and open breakdown of costs with invoices which we never got.The staff were either rude, slippery or even intimidating. Avoid! In response to the agents comments. To be specific: Why was the flat filthy and with junk that previous tenants left behind? Why on departure were we initially charged for throwing away said junk? Why did they expect us to pay for a Professional Clean when we left it better than found? ( the clean went beyond what the exit check specified and let's be clear it was talking about polishing taps!) Why did Max say we had broken FIVE toilet seats? Why did Max get me to send in quotes for carpet cleaning? I ASKED FOR INVOICES detailing any repairs showing proportionality despite having asked - If the agent sent them to me I'd like them to provide proof. The reductions we got were either being 'let off' or as 'gestures of good will'. I settled with them because it wasn't a great amount of money and it wasn't worth the stress. I don't mind paying for things but I like to know what I'm paying for. Why should the landlady pay for the reductions they made.- was Breckon and Breckons bad management. My complaint was more about getting a transparent and honest breakdown of charges rather than gestures of good will or being let off. It's about fairness and integrity but I don't think Breckon and Breckon understood this. Non of the queries I mentioned above were addressed. One quote as an example of the rudeness I encountered was. ' look if I've told you once I've told you three times.' I think the problem is endemic.
5/5
GoogleGreat service, very efficient, professional and helpful
Thanks for lovely review Louise!
5/5
GoogleI have been a multiple property Oxford landlord for 25 years, and have recently started to develop a working relationship with Breckon & Breckon, Headington, Oxford. In branch, Paige McCann has been knowledgeable, enthusiastic, flexible and focussed - pretty much everything a busy landlord would need.
Thank you for your review, it has been a pleasure working with you so far and I look forward to continuing this work in the future! Paige & the Lettings team
5/5
GoogleA very friendly bunch who go the extra mile for you when its needed. they provide the service you require and did a great job selling our flat and helping complete the sale and purchase all in office. its a stressful business selling and buying and you need people with experience and information they have so they can help you battle through these moments. I would recommended to all . thank you Adam and Ben.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
25 reviews from sellers, rated 5.0 out of 5 on average. For example, JG wrote: "Breckon & Breckon sold us our house 6 years ago, and it was a no-brainer that we would return to them now to sell our house for us. Chris and his team are ..."
11 reviews from buyers, rated 5.0 out of 5 on average. For example, Nic wrote: "Joe at Breckon was extremely helpful in enabling us to find our ideal home in Wolvercote. As were the rest of the team we encountered also. Being new to the ..."
Yes. In The Trusted Agent 2026 awards: Breckon & Breckon, Summertown won Trusted Agent.
