Breckon & Breckon Summertown reviews

★★★★★ 5/5

Google

Pheobe was amazing. She ensured the whole transition was smooth. She found a tenant so quickly and took all the stress from us especially as we don’t live in the country. She kept us regularly updated and so quick to respond. We really appreciate all of your help and support.

Ciarán · 22 March 2025

★★★★★ 5/5

Google

I had a very difficult time purchasing my first home but dealing with Brooke and Breckon was the positivity that i needed to complete the purchase. Brooke was kind, helpful and was more than capable in dealing with all my questions and concerns.

Basir · 16 May 2025

★★★★★ 5/5

Google

I had a fantastic experience with Breckon & Breckon. The team was professional, friendly, and incredibly efficient throughout the entire process. They made everything feel smooth and stress-free, always keeping me informed and providing clear, helpful advice. Their knowledge of the market and attention to detail really stood out, and it was clear they are dedicated to delivering a high standard of service. Nothing was ever too much trouble, and everything was handled with great care and professionalism. I would highly recommend Breckon & Breckon to anyone looking for a reliable and trustworthy estate agent. A truly five-star experience!

Siam · 5 April 2026

★★★★★ 1/5

Google

We were excellent tenants who paid rent on time every month and maintained the property to the best of our abilities, yet Breckon & Breckon attempted to withhold £517 from our £1,125 deposit - nearly half of what we paid. They charged us …

Vaibhav · 27 April 2026

★★★★★ 1/5

Google

Had a terrible experience with Breckon and Breckon as a tenant. They attempted to charge us over £550 in end of tenancy charges, stating damage to the flat and no cleaning being done. Their own check in and check out photos demonstrated the claimed damages were present BEFORE OUR TENANCY, as well as showing that the flat was to a sufficiently clean standard. Luckily enough, we were able to proceed through an arbitrator who agreed with us and reduced the end of tenancy charge to less than half of what was originally claimed. Not after a huge amount of stress on our part. I think trying to charge us for damages that were present prior to our move in is extremely disingenuous of Breckon and Breckon, and seems like an approach to try and extract as much money as possible out of tenants. If you are a tenant with B & B, beware! Finally, I see the normal response to these negative reviews is to offer to call an operations manager - I can say with all honesty, I would rather run through stinging nettles and have a lemon juice bath than deal with this organisation again.

Bobby · 22 May 2025

★★★★★ 5/5

Google

I bought my property throught Breckon & Breckon, by the end of 2022. Their help was critical to simplifying an otherwise lenghty and complicated process. Now, after some experiences in letting the flat with other agents, I decided to come back to Breckon & Breckon, certain that their professionalism in the sales' service is comparable to the the lettings' one.

Jose · 7 December 2025

★★★★★ 5/5

Google

We are renting a flat through Breckon & Breckon. The flat is great, but I have been incredibly impressed with the property management. Any issue that's come up has been fixed very quickly, and our contact is responsive and friendly.

Oscar · 18 May 2026

★★★★★ 5/5

Google

Friendly, responsive and professional from offer taking to screening to acceptance. The flat was in great and clean condition when I arrived. Little things like soaps and toilet roll and welcome note were nice touches and greatly appreciated. Highly recommend Breckon & Breckon from a first time renters experience.

Radders · 22 February 2026

★★★★★ 1/5

Google

Terrible. Three hours late to a viewing and didn't apologise or call up to give me notice. Just kept on saying we'll be there in 5 minutes. Then said that my offer for a place was accepted and only after I had stopped looking for other places told me that it was a mistake and it wasn't actually accepted. Signed on to live at another place and moved in without the furnishings that was promised and had to wait a month for it. Currently living there with a broken window that I notified them about four months and ago and nothing has been done about it yet. Terrible. UPDATE: The window still remains broken despite constant reminders. It has now been more than a year...

TM · 22 March 2022

★★★★★ 5/5

Google

I purchased a house through Breckon and Breckon. The service was very impressive. I regularly spoke with Chris, Patrick and Luke over a complicated 7 months! Calls were always answered, they stayed in contact regularly and went above and beyond to help me rescue the situation when my own sale fell through via a different agent. They struck me as incredibly genuine, caring, honest and good people. I've recommmed them to lots of friends and I wouldn't hesitate to use them myself in the future.

Defne · 22 March 2022

★★★★★ 5/5

Google

There is no doubt in my mind that if we had taken our £1m+ property to any other Estate Agent, then it would not have sold so quickly at the price finally agreed. Through the contacts of Luke Mazonowicz, although the property was marketed, we were able to receive an offer within just a few days of the house being on the market. The selling process was not that smooth as there were potential problems with the survey, problems with tenants and solicitors disagreeing over a 'Covid Clause'. Throughout the pressure to complete quickly and yet at the same time evict tenants, come up with extra documents, do searches and agree over completion dates, Luke remained a) contactable b) positive and c) helpful. Mention should also be made over the brochure produced by Breckon and Breckon. The pictures taken - in particular the kitchen - were superb. Breckon had previously marketed our property in 2016 (a buyer dropped out) so some of the preparatory work had already been done. This gave us confidence. There were delays, true, but outside of Breckon's control. Even though Luke was not always in the office he always replied to emails and phone messages quickly, informatively and professionally. One suggestion: it would be helpful if Breckon and Breckon produced a (branded) folder listing useful (though not recommended specifically) contacts for removals, builders, electricians etc etc. We went from houseowners (of 27 years standing) to tenants and so had to clear our enormous house of furniture in a short time. Some advice in terms of finding new accommodation and emptying the existing house would have been a useful add-on. Competitors to Breckon and Breckon Lettings do provide such help.

Chris · 22 March 2022

★★★★★ 1/5

Google

Unfortunately we rented a property from B&B. Once we left the property the estate agents held back our deposit. They did not thoroughly check the inventory checking in report against the check out report which resulted in us going to a dispute (the adjudicator mostly supported us. Some of the dispute amount was for items that we had complained about when we moved in and were never dealt with throughout the tenancy! They were also shown on the inventory as issues. To then charge us was unacceptable. 1. They tried to charge us a extortionate amount for cleaning even though the property was cleaned to a professional standard. 2. They quoted clauses that didn’t exist in the tenancy agreement to support their claims 3. They tried to charge us for the fire blanket which was attached to the wall! This caused us a lot of frustration and we ended up out of pocket. Terrible service!

Gaby · 5 April 2025

★★★★★ 1/5

Google

We had a GREAT start and the team were very helpful and lovely to deal with, but it went downhill when we moved out and an independent adjudicator sided with us and verified that Breckon and Breckon Summertown had used some extremely shady tactics to extort exorbitant end-of-tenancy charges from us (like covering damage in photos with pot plants and trying to charge us to fix it). Fortunately we had taken our own photos. It’s clearly a dodgy business tactic to charge the maximum amount of end-of-lease charges and see if people bother/have enough evidence to challenge it. Because of this I would 100% recommend that everyone uses the Flatfair Deposit Scheme option. Through the Flatfair system, an independent adjudicator can be appointed to make a decision on the final payment. The adjudicator sided with us and saved us £350+ and confirmed to us that Breckon and Breckon’s case to extort funding was baseless and they had tried to dupe us on several incorrect charges. I would also recommend that you take A LOT of photos when you do the walk-through and point out every single bit of damage pedantically, or they will try to charge you for it on the other end, and take your own DETAILED photos when you leave. Don’t get caught - take the Flatfair option and get an independent adjudicator because when you move out they will try to screw you out if every single cent and it’s a huge amount of stress. I’m extremely disappointed in Breckon & Breckon’s behavior because we loved dealing with their lovely team initially, but this has caused so much unnecessary stress and made us feel like profit was prioritized way above professionalism.

Courtney · 5 April 2025

★★★★★ 5/5

Google

I recently bought a flat with Breckon & Breckon and was very impressed by their excellent customer service throughout the process. Everyone I was in contact with was professional, friendly, trustworthy, and approachable. As a first time buyer, it was a steep learning curve for me but the team answered all of my questions promptly and gave me much reassurance. I wouldn't hesitate to recommend them - I wish all estate agents were like them, they are the model to follow!

Caroline · 22 March 2025

★★★★★ 5/5

Google

My experience in working with Breckon and Breckon had been wonderful from the beginning. They were always very responsive and very easy to get in touch with and had commendable customer care. I would highly recommend Breckon & Breckon to anyone. The Local Manager who helped me through the process was Paige McCann who was absolutely great. She was very efficient with all the work and always polite, responsive and helpful to me throughout the process of renting the property. This made the whole process quite smooth and stress free me. Thank you very much. Keep up the good work.

Thilini · 22 March 2025

★★★★★ 5/5

Google

We are returning to Oxfordshire after years working abroad and Joe and Leah have been instrumental in making that happen despite some tricky circumstances they helped us to navigate a path with thoughtful creativity and tenacity which we truly appreciate and has led to the purchase of a really beautiful home, thank you to Breckon & Breckon.

Alex · 22 November 2025

★★★★★ 5/5

Google

I had excellent service from the Summertown office and Luke was always courteous and supportive. As I am moving from the Wirral after 43 years it is quite a difficult time for me but despite all the pressures of the recent house buying bonanza the firm helped me to achieve my new home. I have no plans to move again but if this did happen I would not hesitate to use the firm again. Thank you

Anne · 22 March 2022

★★★★★ 5/5

Google

At Breckon and Breckon, you are sure of getting immediate response. No drama, no waste of time. Simply genuine care. They have raised the bar now, i feel other sister companies needs to learn from them.

Onu · 14 April 2026

★★★★★ 5/5

Google

Maddie has been and continues to be great. She is professional and very knowledgeable. When issues arise she is quick to act and give advice when asked.

Will · 22 March 2025

★★★★★ 5/5

Google

We dealt with Joe when buying a house earlier this year. He was friendly, clear, prompt and helpful during the whole process. Much better than previous experiences we've had with other agents.

Will · 6 January 2025

★★★★★ 5/5

Google

Lucy from the new homes team was brilliant from start to finish. She was regularly in contact with updates on the progress of the development, and helped me chase my solicitor to ensure completion happened on a specific date. She gave me a huge amount of confidence within the whole process, and I was very glad for her support. I love my new home.

Laura · 22 March 2023

★★★★★ 5/5

Google

Breckon now operate from the biggest and most impressive estate agent building in Summertown. Service was always very friendly and efficient.

Charlie · 21 July 2026

★★★★★ 2/5

Google

All in all I've had a rather unsatisfactory experience with Breckon & Breckon in Summertown, Oxford. Their communication was poor, often requiring multiple follow-ups to get any response or action. Maintenance issues were neglected, causing unnecessary stress. For example, fire alarms left unchecked a long time past their certified date. Upon moving out, we faced unjust charges deducted from our deposit, having to go through the stress of countering them. We were left at their whim, and as tenants we found they will not work with you, you will feel like you are nothing but a means to an income for them. We were made to feel small and powerless, and I strongly advise future tenants who are going with Breckon to document everything meticulously, keep a paper trail, and ensure all agreements are clearly stated in writing, with nothing left implicit. Phone calls are discouraged. Being out of the absolute state the rental sector is in has been an absolute blessing.

Richard · 5 December 2024

★★★★★ 5/5

Google

These guys give me a complete service and make letting properties easy. In particular. Chris Shahab on the property maintenance side gives great service.

Andrew · 22 March 2025