Every review we hold for the Summertown office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThe Sales team at Breckon & Breckon are superb. Thanks to Patrick's exceptional market knowledge and negotiation skills, I achieved an excellent price quickly. Sonia, and the entire team's, genuine care and endless support at each step of the way was remarkable. Phone calls and emails are answered and actioned immediately - this experienced team know what they're doing and really gets on with things! Trustworthy and professional to a fault, I loved working with them and count my blessings that I chose Breckon & Breckon to sell my home. I can't recommend them highly enough. True Five Star service!!
Rachel · 9 July 2026
Agent replied · 10 July 2026
Thank you so much for your review. We are pleased that Patrick, Sonia, and the rest of the team were able to make your sale as smooth and successful as possible. We pride ourselves on market knowledge, communication, and offering robust support in what is a significant change for sellers and buyers. We appreciate your kind words, and wish you all the best, and thank you again for choosing Breckon & Breckon.
★★★★★ 5/5
GooglePaige has been absolutely fantastic throughout our tenancy application process. She was professional, helpful, and went above and beyond to ensure everything progressed smoothly. When there were issues with the referencing outcome, Paige took the initiative to review the rent shares and worked hard to help us achieve a successful result without the need for a guarantor.
She kept us informed, responded promptly to our queries, and made what can often be a stressful process much easier. Her dedication, attention to detail, and willingness to find solutions were greatly appreciated.
We are incredibly grateful for all of Paige’s support and would highly recommend her to anyone looking for a knowledgeable, approachable, and committed letting agent. Thank you, Paige, for all your help!
Angeline · 9 July 2026
Agent replied · 6 July 2026
Thank you for your wonderful review.
We're delighted to hear that Paige McCann made such a positive difference throughout your tenancy application. Finding solutions and supporting applicants through every stage of the process is something we take great pride in, and it's fantastic to know that Paige's dedication, proactive approach, and clear communication helped make the experience as smooth and stress-free as possible.
Your kind words about her professionalism, attention to detail, and commitment to achieving the best outcome are greatly appreciated, and we'll be sure to share your feedback with her.
Thank you for choosing Breckon & Breckon, and we wish you all the very best in your new home. 🏡
★★★★★ 5/5
GoogleI had a very positive experience working with Breckon & Breckon. The letting process was smooth and efficient, and communication was clear throughout. I was kept updated at every stage, and the team helped me secure suitable tenants in a short time. Overall, I’m very satisfied with the service and outcome.
Mike was efficient, responsive and professional throughout the letting process. He always replied promptly to my emails and offered helpful advice, for example, suggesting we test the market with the proposed rent before considering any adjustment. He handled everything smoothly and made the process stress-free. I really appreciate his effort and support.
Yuen · 22 November 2025
Agent replied · 6 December 2025
Thank you so much for your kind words! I’m delighted to hear that the letting process was smooth and efficient and that communication throughout met your expectations. Keeping you updated and making the process stress-free is always our goal, so it’s great to know we achieved that for you. I really appreciate your feedback on the advice and support provided, it was a pleasure working with you to secure suitable tenants quickly.
★★★★★ 1/5
GoogleVery disappointing behaviour, Strongly advise avoiding Breckon & Breckon
We have had an utterly exhausting and deeply disappointing experience with Breckon & Breckon lettings during our tenancy renewal for a property in New Hinksey.
The agency demanded a rent increase of £150/month, insisting it reflected market value. Yet, their own "Best Price Guide" showed we were already paying above the local market average. Facing an artificially inflated demand, we had no choice but to serve notice to vacate, an unbelievably stressful and disruptive situation to be put through, especially with my wife being pregnant at the time.
To our absolute shock, immediately after we gave notice, they re-listed the property publicly at £200/month lower than what they demanded from us, and £50/month less than our original rent.
When we complained, staff initially admitted the mistake, telling us "we will of course look to rectify this". But in the end, they took zero accountability, brushing off the sudden price drop in their Final Viewpoint Letter as simple "market fluctuations" over a matter of weeks.
Pushing out good, reliable tenants with misleading rent demands, only to drop the price for someone else the second we said we had to leave fells utterly rubbish (for both tenants and landlords alike). The lack of empathy and basic professionalism during an already vulnerable time for our family was appalling!
We are taking this matter to The Property Ombudsman (TPO). I strongly recommend both prospective tenants and landlords to steer clear from Breckon & Breckon.
Romain · 9 August 2026
Agent replied · 4 August 2026
Thank you for taking the time to share your feedback. We are genuinely sorry that you remain dissatisfied with the outcome of this matter.
Throughout the tenancy rent review process, our team communicated with you on a number of occasions regarding the landlord's proposed renewal terms and the options available to you. Following receipt of your notice, further discussions took place regarding the possibility of remaining in the property, including the opportunity to renew at the same rental figure at which the property was subsequently marketed at. .
We take all complaints seriously and have fully investigated your concerns through our formal complaints procedure. As this matter is now being referred to The Property Ombudsman, it would be inappropriate for us to comment further on the specific details in a public forum. We will, of course, cooperate fully with the Ombudsman and abide by their decision.
★★★★★ 5/5
GoogleChris and Lucy have been fantastic in helping us to purchase a property as well as selling our property. I have always been super impressed with the communication; doing this via WhatsApp has made things so easy, quick and smooth. Both Chris and Lucy have not only been super professional but also great fun and a pleasure to deal with. I highly recommend.
Jo · 9 August 2026
★★★★★ 5/5
GoogleThank you Chris, Joe and Sonia, we appreciated your support to sell our house. The team was great. There was always someone to speak to and made us feel confident and connected.
M · 13 July 2026
Agent replied · 17 July 2026
It was a pleasure working with you on the sale of your house. As a close-knit sales team, we always strive to provide highly responsive and personal support throughout the process. Having our property management team in place also meant we were able to respond quickly and efficiently to any work you required on the property, ensuring everything was handled as smoothly as possible.
★★★★★ 5/5
GoogleBrooke from Brekon and Brekon was absolutely amazing! From start to finish, she was always available to call or email, and her responsiveness was unmatched. Buying a property is one of the biggest challenges you’ll ever face, but Brooke made the entire process seamless and stress-free. She kept me updated every step of the way, was incredibly thorough, and went above and beyond to ease our transition. Brooke is truly a credit to the team, and I sincerely hope her efforts are formally recognised. I couldn’t recommend her highly enough, thank you, Brooke!
Faheem · 5 April 2025
Agent replied · 5 February 2025
Thanks Faheem for your very kind review. It has been a pleasure helping you and your family purchase your new home! I wish you all the best for the future, best wishes Brooke & the New Homes team.
★★★★★ 5/5
GoogleWe had an outstanding experience working with Ms. Brooke Milner and the New Home team at Breckon & Breckon during our recent new home purchase. From start to finish, Brooke was professional, dedicated, and incredibly communicative. She was always available to answer our questions, provided valuable insights, and guided us through every step of the process with patience and expertise. Her support, along with the entire New Home team, made the experience smooth and stress-free. We truly appreciate their efforts and highly recommend their services!
Elham · 5 April 2025
Agent replied · 6 February 2025
Thank you so much for your kind words, It has been my pleasure helping you both purchase your home and I hope you enjoy it for many years to come! Best wishes Brooke & the New Homes team.
★★★★★ 5/5
GoogleWorking with Breckon & Breckon has been an outstanding experience from start to finish. Annabel from letting team and Chris from property management team went above and beyond to ensure that every detail was handled with professionalism and care, making the entire process smooth and stress-free.
I felt thoroughly supported throughout my journey, and their attention to detail and commitment to customer satisfaction exceeded all expectations. Breckon & Breckon undeniably provided a 5-star service, and I wouldn't hesitate to recommend them.
Candice · 26 March 2025
Agent replied · 2 April 2025
Thank you so much for your thoughtful review! We're delighted to hear that we could play a part in helping you find the perfect home. It was a pleasure assisting you throughout the entire process and we are thrilled to know that you are now comfortably settled into your new space. Wishing you all the best in your new home! - Annabel
★★★★★ 5/5
GoogleHonestly cannot thank you guys enough for everything,
Micheal is a credit to this company has helped me through every step and has been a top man
Everyone at the office in oxford was so polite ,welcoming and it was so professional in there.
We’ve had bad experiences before with other estate agency’s (I won’t name and shame)
But you guys are the best ones I’ve ever delt with!!!
Again I can’t thank you guys enough for everything you’ve done
Alex · 22 March 2025
Agent replied · 3 December 2024
Thanks for the 5-star review Alex, it's really appreciated!
★★★★★ 5/5
GoogleWe were interested in the purchase of a new build at Deansfield Park represented by Breckon & Breckon Summertown. We were greeted by Brooke at the property, whom gave us a thorough tour and plenty of information about the property. She was professional, polite and answered all our questions. She followed up and even sent us the bus timetables which was one of our queries. Unfortunately we were outbid for this property but Booke kept us in the loop during and after the bidding.
J · 22 March 2025
Agent replied · 22 March 2026
Thank you so much for taking the time to leave us this lovely review. It was a pleasure showing you this property and I am so glad that you have now found another home that you love just as much! Brooke & the New Homes Team
★★★★★ 5/5
GoogleBig thanks and congratulations to the Sales Team at Breckon and Breckon, Summertown for selling my house successfully with maximum professionalism and minimum stress. Patrick Tustian was my main point of contact, but as the usual questions and issues arose through the three month process (pretty quick by current market standards I believe!) I got to talk with most of his colleagues. All were equally excellent and good to deal with. 5* all the way.
William · 22 March 2025
Agent replied · 20 September 2024
Thank you William, great to get the house sold so quickly after the previous agents had struggled. Thanks, Pat & the Summertown Team.
★★★★★ 5/5
GoogleOutstanding service from Brook! Brooke's expertise and guidance made the purchase of my new home a breeze.
Her solicitor recommendations were invaluable, and her communication was impeccable.
Huge thanks also to Kelly, who was fantastic on the day of the property visit for measurements - her patience and helpfulness were truly commendable.
The dealings with Brooke was exceptional, and I highly recommend Breckon and Breckon.
Thank you Brooke!
Vivienne · 13 June 2025
Agent replied · 2 July 2025
It has been a pleasure helping you move to your new home and we wish you both many happy years there! Best wishes Brooke, Kelly & the New Homes Team
★★★★★ 5/5
GoogleWe had a fantastic experience purchasing our new home in Barton Park with the help of Brooke and the New Homes team at Breckon & Breckon. Brooke was extremely helpful, professional, and always responsive to our queries, making the process smooth and stress-free. Her support and attention to detail were truly appreciated. We are grateful for all her assistance and highly recommend Breckon & Breckon to anyone looking to buy a new home.
Jain · 5 April 2025
Agent replied · 6 February 2025
Thank you so much for your kind words, It has been my pleasure helping you both purchase your first home and I hope you enjoy it for many years to come! Best wishes Brooke & the New Homes team.
★★★★★ 5/5
GoogleElise, Emma and Wayne were an exceptional team of agents! They were so helpful, and proactive - photos to accepting an offer above the asking price in 5 days! They supported us through every step and were really friendly and kind. I cannot recommend them highly enough!
Victoria · 9 December 2025
Agent replied · 11 December 2025
Thank you, Victoria, for your kind words. It was a pleasure working with you on both your sale and purchase. We hope you enjoy your new home! Elise & the Abingdon team.
★★★★★ 5/5
GoogleGreat experience with Jordan from start to finish. After a long year of searching, Jordan was able to fit us with a property off market that matched all of our criteria. After a long year of ups and downs with other agents/properties, the …
Matt · 24 December 2025
Agent replied · 24 May 2026
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
★★★★★ 5/5
GoogleA huge thank you to the team at Churchods West Byfleet! Charlie, Jordan, and Thom were an absolute delight to work with. Their proactive approach ensured we were constantly updated throughout the process. We worked with them for both the …
Jennifer · 24 December 2025
Agent replied · 24 May 2026
Thank you very much for your kind review Jennifer. It was an absolute pleasure to help you and your family move! Wishing you all the best in your new home. - Charlie & Team West Byfleet
★★★★★ 5/5
GoogleWe were looking for property to rent for our family of 4 and had to find it very quickly due to our timing arrangements. B&B were very disciplined and prompt in responding to our requests, showing us the property that we liked, leading us through signing the documents and moving is smoothly - great experience, after many houses changed, very unique!
Anna · 9 July 2026
Agent replied · 6 July 2026
Thank you, Anna, for your lovely review.
We're delighted to hear that we were able to help your family secure a home within your timescales and make what can often be a stressful process feel smooth and straightforward. Providing prompt communication and guiding our clients through every step of the lettings journey is something we pride ourselves on, so it's wonderful to know this made a difference to your experience.
Thank you for choosing Breckon & Breckon, and we wish you and your family every happiness in your new home. 🏡
★★★★★ 5/5
GoogleWe were interested in the purchase of a new build at Deansfield Park represented by Breckon & Breckon Summertown. We were greeted by Brooke at the property, whom gave us a thorough tour and plenty of information about the property. She was professional, polite and answered all our questions. She followed up and even sent us the bus timetables which was one of our queries. Unfortunately we were outbid for this property but Booke kept us in the loop during and after the bidding.
Julie · 22 July 2024
Agent replied · 26 July 2024
Thank you so much for taking the time to leave us this lovely review. It was a pleasure showing you this property and I am so glad that you have now found another home that you love just as much! Brooke & the New Homes Team
★★★★★ 5/5
GoogleOverall good sevice, they found a buyer before the property had even gone up online. Joe was very helpful, even provided final meter readings once the sale had completed. Only improvement I feel could be worked on is the sales progression, with more regular updates as i did have to call up a few times. but would use them again.
Mike · 22 March 2025
Agent replied · 20 June 2024
Hi Mike, thank you for the kind feedback and hope to deal with you again in the future! Regards, Joe
★★★★★ 5/5
GoogleI have let in Oxford through Breckon and Beckon for several years now. Throughout this time I have been very satisfied indeed with the courteous and efficient way in which they have rendered both the letting and management process. It sems to me that all the staff concerned manage to balance the interests of landlords and tenants in a highly professional and fittingly balanced manner for both parties, explaining all options/ choices/decisions calmly and fully. I would certainly recommend them to anyone looking to let a property, or indeed seeking to rent one.
Vivian · 7 December 2025
Agent replied · 6 December 2025
Thank you so much for your kind words and for trusting Breckon & Breckon over the years. We’re delighted to hear that you’ve consistently found our team courteous, efficient, and professional in balancing the needs of both landlords and tenants. Clear communication and providing all options calmly and fully is something we take great pride in, so it’s wonderful to know this has been your experience. Your recommendation means a lot to us. If we can assist with anything in the future, please don’t hesitate to get in touch, we’re always here to help.
★★★★★ 1/5
GoogleHighly recommend to avoid such petty agencies who just want to extract as much money from customers as possible. No flexibility, understanding or accountability can be seen here. No responsiveness, the extractor fan, reported promptly, wasn’t fixed in 1 year!
Even after leaving the property in exact same condition as was received they charged me, even for things that weren’t even present in the flat to begin with!
They provide no service, are extremely rude once you sign the contract and will make moving out the worst experience of your life!
Mrunmayee · 22 October 2025
Agent replied · 23 October 2025
Hi,
We are disappointed to see your review; while we appreciate your frustrations, we do need to follow due process when you vacate a property if it is deemed there are charges due for issues, such as cleaning.
Please be assured this process will be followed which is fair and totally transparent.
If you wish to contact me directly, please do email greg@breckon.co.uk
Thanks.
★★★★★ 1/5
GoogleWe have been to few viewing they had to offer, while deciding the time of viewing they were just pushing us to get the time they provided and at such short notice reaching there was a task, even after the viewing was done, we were told they we would be receiving an application to be filled out so that they could select the best potential tenants, again.. no application was sent to us. We viewed 3 properties with them till date and 2 have already been let, without even sending us any application. I have called them 4 times now, and all I hear is “ohh so sorry we will send it to you” and blah blah.. if you didn’t ever want to rent out the property why even force us to waste our time just for a 10 minute viewing!!!
I would never recommend this to anyone. Pathetic.
Chaitrali · 6 July 2026
★★★★★ 5/5
GoogleWe have recently completed the sale of my late mothers house in Central Oxford and Patrick and the Breckon team could not have been more supportive and professional - it was always going to be an emotional journey but Patrick made it much more smooth and less stressful thank you again to the whole team! Josie
Josie · 6 January 2025
Agent replied · 9 January 2025
Thanks Josie, it was a pleasure complete the sale of such a lovely house in a great location. The buyers seem very happy! Patrick & the Summertown team!
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