Trusted Agent profile · Sudbury
★★★★★
436 reviews across 3 platforms
26 Market Hill, Sudbury, CO10 2EN
Fenn Wright's office in Sudbury, at 26 Market Hill, is rated 4.7 out of 5 across 436 reviews on three platforms, including 131 Google reviews rated 4.8.
Every review we hold for the Sudbury office, from every platform, shown as written. First names only.
1/5
TrustpilotDisappointed
Very disappointed with recent contact with branch in Essex. Enquired about a property and was told it was sold so my questions were not answered. In the next 2 weeks the property came back on the market and yet no one thought I was hot enough a sales lead to be contacted again. Very poor organisation and sales technics especially as I was very interested in the property concerned. Wouldn’t engage with them for a property again due to lack of attention to detail.
5/5
TrustpilotI would like to say that Kirsty at…
I would like to say that Kirsty at stanway is absolutely amazing , she was the one to call me to let me know about a house I loved was back on the market . Getting my house is all down to Kirsty and her amazing support .
5/5
TrustpilotExcellent service from beginning to…
Excellent service from beginning to end. Chris was professional and very factual, and had good advice about the area. Shannon went above and beyond constantly throughout the tricky process of a large chain, keeping everyone informed and facilitating everyone involved. Highly recommended and I wouldn’t use anyone else.
1/5
TrustpilotAvoid at all costs
Don’t think I’ve ever bothered to write a negative review about anything before but this is well needed. I rented a property through this company for two years and it was the worst experience ever. They never dealt with a single issue I raised promptly, they made my end of tenancy exit hell, their constant lack of communication resulted in me ending up out of pocket despite me requesting information for end of tenancy information two months prior to which I had no response. They were extremely efficient at communication when they were collecting funds and other issues that benefited them but conveniently ignored my plea for action due to having to throw away half of my furniture due to mould damage from internal walls (this was not the first mould related issue I had raised about this property). The two young lads I spoke to on the odd occasion are the only reason I wouldn’t plea for this review to have 0 stars. I have requested contact information for HO in order to raise a formal complaint. Horrific company and will never be using them again.
5/5
TrustpilotFantastic experience with Fenn Wright…
I cannot recommend Fenn Wright’s highly enough. From the perspective of a buyer, they’ve been nothing short of brilliant. They’ve managed my expectations clearly throughout the whole process, from offer to completion. And, what would normally be viewed as a fairly stressful experience, the conveyancing process has been smooth sailing throughout. In particular, Kirsty King, who has been in weekly contact with status updates and actions, as well as managing all parties involved. She’s really gone above and beyond to help the process through to completion, and her knowledge, experience and willingness to help is a credit to Fenn Wright’s. I would have absolutely no hesitation buying again through Fenn Wright, or indeed listing through them.
5/5
TrustpilotThank you Fenn Wright
To begin with we were disappointed that we had so few interested parties and felt that maybe more could have been done to promote the property.
5/5
GoogleExcellent service by the team. Highly recommend
Hi Jon, thank you for your great feedback which has been passed on to the team. Thanks, Caroline
5/5
TrustpilotFrom Start to Finish
From Start to Finish , we were kept up to speed with updates / sales details and viewings , Paul , Jo, Naomi and team helped the best they could
5/5
YellAmazing 5* service
Throughout the whole sale process, which was rather protracted due to legal issues, Tracy at Fenn Wright Sudbury was absolutely amazing and went above and beyond to successfully bring the sale to completion. Cannot thank her and Fenn Wright enough a definite 5* service
5/5
YellI would definitely use Fenn Wright again.
The Sudbury Team are outstanding. During our recent house sale they have been professional, knowledgable and a delight to deal with. I would not hesitate to recommend Fenn Wright as they are hard working and passionate about what they do. Thank you Team Sudbury.
1/5
TrustpilotIpswich team the worst
Ipswich team the worst After viewing a property / signing contract , ready to move in I’ve been phoned to be told the flat is gone and the reason is due to agents misunderstanding ( other agent rent the flat to someone else already ) . After the phone call ends I receive an email from them saying the tenancy application offer has been cancelled subject to contract and references …On top of that I’ve already contacted them several times to refund the holding deposit with no answer .. just stay away from this unprofessional “agents “ . Waste of time and headache
5/5
TrustpilotHouse sale progression
Kirsty kept us informed throughout the process as well as managing our expectations! A big thank you to a lovely lady.
5/5
YellProfessional and Caring team.
Thank you very much to all at Fenn Wright Sudbury. We would highly recommend this company. They are a very professional and caring teamTracy, Jenny, Claudia, Oliver snd Sam were very friendly and supportive with fantastic guidance and very quick communication to all our queries through out the sales. Thank you. .
5/5
GoogleA more informed and empathetic team of estate agents I have yet to meet. They guided me seamlessly through the traumatic process of selling my property, hand held, tissues offered then celebrations as I move to my new home. An excellent seamless service from beginning to end. Thank you Team Fenn Wright
5/5
GoogleTracy was brilliant. So easy to talk to which meant that moving house has not been as stressful as it could have been. Answered questions in an easy way to understand and always got back to me in a short time frame if I couldn't get hold of her first time.
5/5
YellTruly professional service!
Claudia is amazingly professional and patient. I've been very fussy about which house to buy, mainly down to not knowing the area, but she's been very helpful and kept me updated of new properties on the market, that might be suitable. A really great service that I'd recommend =)
1/5
TrustpilotProperty mis-description, such poor service and attitude
I have recently purchased a property through this outfit, something I will never repeat again following this experience!
5/5
TrustpilotSimply Fantastic.
From the start, Paul valued our home and gave realistic expectations, Sarah then arranged viewings, which were quickly successful.
5/5
GoogleThe staff at Sudbury have been excellent in selling our home.They have kept us up to date with all the twists and turns involved with our sale. They are helpful, friendly and could not have done more.. Thank you so much
Hi Chris, many thanks for your feedback which has been passed to the team at Sudbury. Thank you, Stella
5/5
TrustpilotAn outstanding experience with Fenn Wright, Stanway
I have recently sold my home and purchased a property using Fenn Wright of Stanway
5/5
TrustpilotFenn Wright was first class
Fenn Wright was first class. Kirsty was so lovely, very helpful, always checking in, couldn’t fault them.
5/5
YellFabulous Fenn Wright
The Sudbury team have been great! Especially Tracy who has gone above & beyond to make sure that we exchanged contracts on our new bungalow……Maria from the Colchester branch has been great too……Thank you to all at Fenn Wright
1/5
TrustpilotFenn Wright Colchester - HORRIFIC EXPERIENCE
Absolutely horrific experience with Fenn Wright Colchester!! We moved into a property a month ago, after pointing out some issues before the tenancy agreement was signed and promised it would be sorted before we moved in, we got the keys and were very excited to move into our home, well the professional cleaning was not so professional, the place was disgusting! Literally old food running down the side of the cooker, hob was dirty, filthy cupboards, floors and bathrooms. Then we had the pleasure of sewerage floating around our garden. A month into our agreement, we still have clothing and stuff that the landlord has apparently left in the house, we have no access to the garage where the boiler is kept, so hot water is not guaranteed! The emergency contact for the after hours contractors don’t get answered, and when the one of two did call back 3 hours later, after many attempts snd messages, we were told he couldn’t do the job, but even if he could not having hot water is not deemed as urgent! I have sent countless emails to get stuff sorted and I don’t even get a response! unless I become demanding! We have metal frames and cement blocks lying in the driveway, a huge safety issue!! The garden has rubbish lying everywhere and also a storage facility for whatever the owner didn’t feel like taking with when they moved. Furthermore two garage doors blocking our living room door! Some windows don’t have handles to open. Eventually we get some contractors coming to quote on what needs to be done, but the landlord won’t accept the quotes and insists his brother needs to come and look at the issues! Well the so called brother is on holiday for a week and we have to wait for his return! In the meantime we are living with other peoples clothing and suitcases and whatever else is being stored in our bedroom! The garden sheds are full of old broken tools, sports equipment and equipment, and our stuff is lying getting damaged on the lawn outside, as we have no space to pack it, all this whilst Fenn Wright couldn’t be bothered to assist or sort anything out! There should definitely be an option for minus stars, as what should have been an exciting time, has turned into a nightmare! Absolute disgusting service from all at Fenn Wright! A full inventory with many of the issues listed had been sent before us moving in, however it probably has not even been read nor acknowledged by Fenn Wright , I have never experienced such un professionalism! But I guess they get their money, so they don’t really care!
5/5
TrustpilotPhil, Kris and Kirsty
Phil, Kris and Kirsty all were extremely helpful throughout the purchase of the property. As a first time buyer things can be extremely daunting but the process was simplified and I was aided where needed. The response was extremely fast and I can’t really fault the service I received.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Fenn Wright's Sudbury office has 436 reviews across three platforms: 131 on Google, 101 on Yell, 204 on Trustpilot (across the whole business).
Fenn Wright Sudbury is rated 4.7 out of 5 across all 436 reviews, and 4.8 out of 5 on Google from 131 reviews.
Fenn Wright Sudbury, 26 Market Hill, Sudbury, CO10 2EN.
