Fenn Wright Sudbury reviews

★★★★★ 1/5

Trustpilot

Ipswich team the worst

Ipswich team the worst After viewing a property / signing contract , ready to move in I’ve been phoned to be told the flat is gone and the reason is due to agents misunderstanding ( other agent rent the flat to someone else already ) . After the phone call ends I receive an email from them saying the tenancy application offer has been cancelled subject to contract and references …On top of that I’ve already contacted them several times to refund the holding deposit with no answer .. just stay away from this unprofessional “agents “ . Waste of time and headache

Izabella · 19 May 2023

★★★★★ 5/5

Trustpilot

House sale progression

Kirsty kept us informed throughout the process as well as managing our expectations! A big thank you to a lovely lady.

Graham · 5 February 2024

★★★★★ 5/5

Google

The staff at Sudbury have been excellent in selling our home.They have kept us up to date with all the twists and turns involved with our sale. They are helpful, friendly and could not have done more.. Thank you so much

Chri · 11 October 2023

★★★★★ 5/5

Yell

Professional and Caring team.

Thank you very much to all at Fenn Wright Sudbury. We would highly recommend this company. They are a very professional and caring teamTracy, Jenny, Claudia, Oliver snd Sam were very friendly and supportive with fantastic guidance and very quick communication to all our queries through out the sales. Thank you. .

ZoeA-67 · 30 August 2019

★★★★★ 5/5

Google

A more informed and empathetic team of estate agents I have yet to meet. They guided me seamlessly through the traumatic process of selling my property, hand held, tissues offered then celebrations as I move to my new home. An excellent seamless service from beginning to end. Thank you Team Fenn Wright

Christine · 15 June 2019

★★★★★ 5/5

Google

Tracy was brilliant. So easy to talk to which meant that moving house has not been as stressful as it could have been. Answered questions in an easy way to understand and always got back to me in a short time frame if I couldn't get hold of her first time.

Anne · 15 June 2019

★★★★★ 5/5

Yell

Truly professional service!

Claudia is amazingly professional and patient. I've been very fussy about which house to buy, mainly down to not knowing the area, but she's been very helpful and kept me updated of new properties on the market, that might be suitable. A really great service that I'd recommend =)

LisaM-2428 · 10 December 2019

★★★★★ 1/5

Trustpilot

Property mis-description, such poor service and attitude

I have recently purchased a property through this outfit, something I will never repeat again following this experience!

Mr · 13 November 2025

★★★★★ 5/5

Trustpilot

Simply Fantastic.

From the start, Paul valued our home and gave realistic expectations, Sarah then arranged viewings, which were quickly successful.

Sean · 29 October 2025

★★★★★ 5/5

Trustpilot

An outstanding experience with Fenn Wright, Stanway

I have recently sold my home and purchased a property using Fenn Wright of Stanway

Penny · 25 November 2025

★★★★★ 5/5

Trustpilot

Fenn Wright was first class

Fenn Wright was first class. Kirsty was so lovely, very helpful, always checking in, couldn’t fault them.

Rachael · 21 December 2023

★★★★★ 5/5

Yell

Fabulous Fenn Wright

The Sudbury team have been great! Especially Tracy who has gone above & beyond to make sure that we exchanged contracts on our new bungalow……Maria from the Colchester branch has been great too……Thank you to all at Fenn Wright

JaneA-466 · 21 October 2021

★★★★★ 1/5

Trustpilot

Fenn Wright Colchester - HORRIFIC EXPERIENCE

Absolutely horrific experience with Fenn Wright Colchester!! We moved into a property a month ago, after pointing out some issues before the tenancy agreement was signed and promised it would be sorted before we moved in, we got the keys and were very excited to move into our home, well the professional cleaning was not so professional, the place was disgusting! Literally old food running down the side of the cooker, hob was dirty, filthy cupboards, floors and bathrooms. Then we had the pleasure of sewerage floating around our garden. A month into our agreement, we still have clothing and stuff that the landlord has apparently left in the house, we have no access to the garage where the boiler is kept, so hot water is not guaranteed! The emergency contact for the after hours contractors don’t get answered, and when the one of two did call back 3 hours later, after many attempts snd messages, we were told he couldn’t do the job, but even if he could not having hot water is not deemed as urgent! I have sent countless emails to get stuff sorted and I don’t even get a response! unless I become demanding! We have metal frames and cement blocks lying in the driveway, a huge safety issue!! The garden has rubbish lying everywhere and also a storage facility for whatever the owner didn’t feel like taking with when they moved. Furthermore two garage doors blocking our living room door! Some windows don’t have handles to open. Eventually we get some contractors coming to quote on what needs to be done, but the landlord won’t accept the quotes and insists his brother needs to come and look at the issues! Well the so called brother is on holiday for a week and we have to wait for his return! In the meantime we are living with other peoples clothing and suitcases and whatever else is being stored in our bedroom! The garden sheds are full of old broken tools, sports equipment and equipment, and our stuff is lying getting damaged on the lawn outside, as we have no space to pack it, all this whilst Fenn Wright couldn’t be bothered to assist or sort anything out! There should definitely be an option for minus stars, as what should have been an exciting time, has turned into a nightmare! Absolute disgusting service from all at Fenn Wright! A full inventory with many of the issues listed had been sent before us moving in, however it probably has not even been read nor acknowledged by Fenn Wright , I have never experienced such un professionalism! But I guess they get their money, so they don’t really care!

Charissa-Lynne · 25 September 2022

★★★★★ 5/5

Trustpilot

Phil, Kris and Kirsty

Phil, Kris and Kirsty all were extremely helpful throughout the purchase of the property. As a first time buyer things can be extremely daunting but the process was simplified and I was aided where needed. The response was extremely fast and I can’t really fault the service I received.

Steph · 2 October 2024

★★★★★ 5/5

Yell

Fantastic service

Fenn Wright have been brilliant from start to finish for both our sale and purchase. Special mention to Tracy who went above and beyond, especially towards completion, and Oliver and Claudia who were brilliant in the earlier stages. Highly recommend. Thank you so much.

ElizabethR-186 · 26 May 2020

★★★★★ 5/5

Trustpilot

Professional service from day 1 to the…

Professional service from day 1 to the completion of the house sale.Our sale was a particularly complicated and difficult sale and would most likely never of happened without the outstanding support of Kirsty King.We would totally recommend Fenn Wright and would have no hesitation in using again.

Mr · 21 October 2024

★★★★★ 5/5

Trustpilot

Stanway Fenn Wright - Excellent!

Kirsty and Paul lead my sale from beginning to end, it was seamless, professional and quite the opposite from what I believe most people expect from estate agents these days. Thoroughly recommend the Stanway branch Colchester!

Claire · 19 March 2025

★★★★★ 5/5

Trustpilot

Property purchase Purchasing a property can be and is…

Purchasing a property can be and is very stressful, Kelsey helped the purchase of our sons property a lot easier and was always available on the phone and emails. Kelsey also spent time to engage with the solicitors and mortgage company to get the purchase over the line. She is a fantastic asset to fenn wright. Many thanks again for your help. Very professional service. Darren northover

Darren · 20 September 2023

★★★★★ 1/5

Trustpilot

Terrible customer service

Wanted to view a property they have listed. The girl on the phone very unprofessional and telephone manner shocking.Wanted to view the property to make sure it's suitable for my family needs. I'm integrated on the phone. I'm not going to do a 140 mile round trip to waste my time. Won't be using this company. Wish I had seen the reviews prior to calling them. Would have saved my time.

Perry · 2 June 2023

★★★★★ 5/5

Google

Very helpful. kept on top of the solicitors to make sure everything was progressing as quickly as possible, very pleased that it all went through in 5/6 weeks huge thanks to fenn wright Sudbury.

Brad · 11 October 2023

★★★★★ 5/5

Trustpilot

Excellent Service …

Communication from Fenn Wright was excellent. Kirsty phoned me every week updating me on the progress of the sale and chased things up with the solicitor.

Jo · 11 July 2025

★★★★★ 1/5

Trustpilot

Terrible company

I can only suggest that the good reviews of Fenn Wright have been written by friends and family or paid third parties. Terrible company

Anne · 25 July 2025

★★★★★ 1/5

Trustpilot

Zero stars for us

Zero stars for us. We have had bad experience with the Ipswich and Woodbridge branches. Agents like to play games, keep you on your toes, play with your emotions so you can pay as much as possible (we are a one income family with young children). Yet, they accept offers for developers who pay way below the asking price, make up the house and sell it a year later for over 100K in profit. Shame on you all.

An · 18 August 2022

★★★★★ 5/5

Yell

Recent property purchase

I have had the pleasure of meeting most of the sales team at Fenn Wright Sudbury branch. All the staff are friendly, professional and extremely helpful. My husband and I have just purchased a property and also sold our own through the branch. I have to say that our experience dealing with some other property agents in the area has not been as pleasant. In a very competitive housing market customer service is key and this branch have gone over and above to ensure the transaction went smoothly. Thank you for your perseverance and kindness. I would have no hesitation but to recommend this agent to anyone looking to buy or sell. Thanks again Mr & Mrs Harris

SophieH-1931 · 13 May 2022