Trusted Agent profile · Stroud

Fine and Country Stroud reviews

4.5

★★★★★ Excellent

972 reviews across 2 platforms

17 George Street, Stroud, GL5 3DP

Fine and Country's office in Stroud, at 17 George Street, is rated 4.5 out of 5 across 972 reviews on two platforms, including 3 Google reviews rated 2.7.

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2.7 / 5

3

Reviews on Google

This office

Trustpilot logo

969

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Stroud office, from every platform, shown as written. First names only.

5/5

Trustpilot

Richard Cross - Norwich

All the way through the selling process Richard has been there - friendly, professional, calm, available and contactable. When problems have arisen he has sorted them, given us reassurance and a guiding hand - and given the best possible service we could ask for. Thank you so much.

William · 3 September 2021

Agent replied · 12 June 2024

Thank you, William, for taking the time to review the fantastic service you received from Richard Cross at the Norwich office, I am so glad to hear hat he was contactable and available when you needed him, communication is so important in the buying or selling of a property.

5/5

Trustpilot

Big thank you to Fine & Country

Michael and the team at Fine and Country West Malling were outstanding. Michael listened to what we were trying to achieve and went the extra mile to make sure a complicated process was as smooth as it could be. A big thank you to Fine & Country.

Alison · 2 November 2021

Agent replied · 12 June 2024

Hi Alison, thank you for choosing Fine & Country to sell your home. We are so pleased to hear your excellent feedback and will be sure to pass this on to Michael and the team. Congratulations!

5/5

Trustpilot

We sold our house through Nicola and Liz

We sold our house through Nicola and Liz at Fine and Country and I cannot recommend these ladies enough. We had several viewings which the ladies always went above and beyond to sell our house, they would even turn up early and help with any last bits of organizing as having three kids and a dog to get out of the house for each viewing was quite stressful but Nicola and Liz always made the process easier.Once we sold our house the ladies didn’t just stop there, without their help I don’t think I would have moved anytime soon, they were chasing all solicitors and estate agents in the long chain on a regular basis and would continuously keep me updated .The biggest thing I noticed is that their main priority is your happiness not a sale and this really shows in their working relationship with you, thank you ladies so much for everything.

Jemma · 27 June 2023

Agent replied · 12 June 2024

Hi Jemma, wonderful to hear you had such a great experience selling your property with Nicola and Liz. We hope you're settling into your new home well and we look forward to working with you again.

5/5

Trustpilot

Five star service

Exceptional service during our whole process and special mention must be made to Sue Croft in the Diss office who was absolutely incredible throughout. Nothing was too much trouble and we really felt looked after and honestly cared about. A five star service from Fine and Country and particularly Sue.

Marion · 27 March 2021

Agent replied · 12 June 2024

Hello Marion, thank you for taking the time to write this lovely review. It's fantastic to hear of the above and beyond service Sue at Fine & Country provided with your property purchase. Sue will be so pleased to read your kind words. We hope to work with you again in the future.

5/5

Trustpilot

EXCELLENT SERVICE & THOROUGH RESEARCH

We have just completed on our 'perfect house'. (Yes, it does exist). Sue Gipson in the St Neot's office left no stone unturned in her ultimate search for us. It was a long process but worth every minute and every penny. Thank you Sue Gipson & thank you Richard Carpenter.

Catherine · 17 March 2021

Agent replied · 12 June 2024

Hello Catherine, congratulations on the purchase of your new home! We're pleased to hear Sue and Richard from our St Neots office provided you with a five-star service and we will be sure to pass on your message to them.Thank you for recommending Fine & Country and we hope you will use our services again should you require them in the future.

5/5

Trustpilot

Highly professional agent

We had an excellent experience with Paula at Fine & Country. A highly experienced and professional agent, super responsive and always available to deal with issues that arise. We couldn't recommend Paula any higher. Thank you for everything.

Philip · 24 November 2022

Agent replied · 12 June 2024

Hi Philip, thank you for taking the time to leave this lovely review for Paula, please could you ammend this review to include the name of the Fine & Country location that you dealth with so we can give Paula the recognition she deserves? Thank you

1/5

Trustpilot

Frightening and traumatic experience

Frightening and traumatic experience: When I got back to Brocco on the Park, a Fine and Country hotel, at 1.30am, sober, after attending a 50th (the reason for my stay) the door was locked. No one answered the phone, nor my knocking at the door, or the doorbell. After many panicked attempts, including calling my husband and waking him up to ask for help, I called my friends whose party it was and got a cab across town to sleep on their sofa. I had very little sleep. At least I had somewhere to go. The hotel had a night porter, but he must have been sleeping on the job. Also they were supposed to give me a code for the door, which they did not do. I was cold, tired and afraid to be stranded on my own in the middle of the night. My essential medications along with the rest of my carefully packed belongings were in the room.

CJ · 1 June 2023

Agent replied · 12 June 2024

Hi CJ, please could you confirm whether this review is for the correct business? We are a real estate agency and do not operate hotels. Nonetheless, very sorry to hear of such a troubling experience.

5/5

Trustpilot

Highly Recommended

A HUGE thank you to Alice ( Willerby office) for her professional, friendly and helpful advice during my recent sale. At the "last minute" the chain broke down but Alice was so reassuring to get it back on track which she did within a day. She followed the progress of the chain personally and gave me very regular updates. She is a very hard working manager for the Willerby office. Thank you once again Alice

Christine · 12 April 2022

5/5

Trustpilot

Highly recommended - Brentwood

We purchased a home which was made easy with the team at Fine & Country Brentwood. Paula was very responsive to all our queries and was helpful at every stage. Great communication throughout the process and we managed to exchange within weeks. Thanks Paula!

Lilly · 12 February 2022

Agent replied · 12 June 2024

Thank you for your review Lily. We wish you many happy years in your new home.

5/5

Trustpilot

Great Service!

I just bought a house through Fine and Country's Norwich office. Richard and Philippa were a pleasure to deal with and everything that arose was deal with promptly and professionally. I couldn't have been happier and wouldn't hesitate to choose them as my Agent in any future sale.

Mark · 4 June 2021

Agent replied · 12 June 2024

Hello Mark, thank you for your high recommendation of Fine & Country. It's great to see you received an excellent service from Richard and Philippa at Fine & Country Norwich. We will pass your lovely message onto the team, who will be thrilled to read it. Congratulations on the sale of your home and we look forward to working with you again.

5/5

Trustpilot

Delighted Purchaser

Everybody in the team made a huge effort to ensure my purchase went through as well as possible. Great at liaison between seller and buyer and sorting out the inevitable queries. They gave the impression that they really cared about the transaction and did everything possible to take it to a successful conclusion.

Sarah · 28 November 2024

Agent replied · 29 December 2024

Thank you for taking the time to leave a review Sarah. We are so glad you had a good experience with us and hope you decide to work with us again.

5/5

Trustpilot

Very Professional Estate Agents

Fine & Country Uckfield were extremely professional from start to finish, we had lots of viewings and they found us a buyer who appreciated our original property. We were delighted with their constant updates and the fact they kept us informed at every stage of the process.

Sabonn · 27 July 2021

Agent replied · 12 June 2024

Hi Sabonn, thank you for your review, if you can edit your review to include the name of the office you dealt with, we'd love to pass on your kind words. Thanks again

5/5

Trustpilot

Excellent service

Guy and Damion from Oxfordshire were excellent - service over and above what I would expect from an estate agent, all the way through the process. Guy was incredibly tenacious and determined to push through to the end! I felt very supported during the whole sale. Thanks

Emily · 26 July 2021

Agent replied · 12 June 2024

Hi Emily, thank you for your review, it's always great to hear when Fine & Country agents have gone above and beyond for a client. If you can edit your review to confirm the name of the office which Guy and Damion are from, we'd love to pass on your kind words. Thanks again!

5/5

Trustpilot

It t was a new and elightening…

It t was a new and elightening experience,where all staff involved were helpful every time I called them. I had to sell this house because my partner deceased,and all staff were aware of this.On all occasions the statt,Sue Croft Tania and Chris were always understanding and helpful.

Tony · 18 July 2021

Agent replied · 12 June 2024

Hi Tony, thank you for your feedback, it's great to hear that the team in Diss provided such a brilliant service and we'll be sure to pass on your kind words.

5/5

Trustpilot

Above and beyond, outstanding service

We received an exceptional service from Fine and Country. Vanessa and Abi were always incredibly professional, their knowledge of market values gave us absolute confidence. An immediate list of potential purchasers, fantastic marketing material, and proactive attitudes. Abi’s insatiable desire to ensure our journey from sale to purchase was stress free is commendable. After years of trying we have finally managed to buy our perfect home thanks to these lovely people.

Angela · 13 September 2022

1/5

Trustpilot

Unprofessional liars

Contacted them to view a house they have listed in Knowle Grove, Virginia Water. After 4 phone calls and a couple of days later someone called and started trying to sell me another house, even offered me rental properties when I clearly stated I don’t want to rent and I am not interested in other houses. After I insisted that I wanted to view the house I called about, I was then told all sorts of things to try to put me off it, which ranged from its run down to its near a motorway and therefore very noisy. I still insisted that I wanted to view it and I was then told that the seller is selling the house to the current tenants and the listing will be coming down. A week later and the house is still listed, I feel extremely sorry for the seller who is being denied an opportunity to sell their house by these agents. Horrendous customer service and I would definitely not deal with them.

Asif · 13 May 2023

Agent replied · 12 June 2024

Hi Asif, I am so sorry to hear that you have not been satisfied with your experience with Fine & Country. We take complaints very seriously and I have passed your concern on to the Account Management Team for that location, who will look into this.

5/5

Trustpilot

Dominique at Fine&Country Hove is both…

Dominique at Fine&Country Hove is both highly efficient and well organised as well as being a delightful person with whom to deal. Highly recommended!

John · 8 December 2023

Agent replied · 19 June 2024

Hi John, thank you for taking the time to review your experience, we're pleased to hear it was a positive one. We hope to work with you again in the future. Thanks

5/5

Trustpilot

Professional Service

Many thanks to Chris, Tania and Sue from Fine and Country Diss office. Excellent service from beginning to end, keeping me well informed. Wonderful photography for the brochure. Sale has now gone through, I would highly recommend this Estate agents with their professional staff. Colleen

Kev · 13 November 2021

Agent replied · 12 June 2024

Thank you Kev for your review of Fine & Country Diss, our marketing is one of the features that sets us apart from other agencies, and we are so pleased to read that you were more than satisfied with the brochure we designed for you. Congratulations on the sale of your home.

5/5

Trustpilot

Highest rating possible.

Fine and country in my opinion are a cut above the rest, especially Lee Armstrong from the Derby office. Extremely accommodating and professional. An amazing experience, made easier and more enjoyable due to his selfless acts. I would recommend F&C and Lee at the highest possible rating. Thank you lee.

Gavin · 29 October 2020

Agent replied · 12 June 2024

Hi Gavin, thank you for taking the time to leave this review, we know Lee will be pleased to receive your great feedback. We're glad to hear you were happy with our service and hope to work with you again in the future.

5/5

Trustpilot

Excellent and professional service from the Diss office

Wonderful service from the Diss, Norfolk branch. The team are friendly, helpful and professional. Property details were beautifully produced and marketing was excellent. Within a week we had a sale agreed at the asking price with the sale proceeding smoothly to completion. We couldn't have asked for a smoother, more stress free experience so thanks to all.

Kim · 18 September 2024

Agent replied · 23 October 2024

Hi Kim, it's great to hear of your positive experience with out Diss office and hope to work with you again in the future.

5/5

Trustpilot

Many thanks to Halina at Fine & Country…

Many thanks to Halina at Fine & Country for her positivity and enthusiasm to get our property successfully back on sale despite uncertainties with the market opening up during Covid restrictions.Her professionalism was always 100% which lead to her efforts paying off with a sale we were very happy with.

Debra · 14 October 2020

Agent replied · 12 June 2024

Hi Debra, congratulations on the sale of your property! We're delighted to hear that with the help of Halina, you've been able to successfully sell your home. We wish you all the best moving forward and hope to work with you again in the future should the need to move ever arise.

5/5

Trustpilot

We approached Fine and Country

We approached Fine and Country, Brentwood office, after getting frustrated with our current estate agent. Jason from F&C came in and advised straight away their thoughts on why our property hadn’t sold. Changed to F&C and within 24 hrs sold! Very easy process and Paula kept us in the loop all the way and very quick to respond when we had any queries during the process. We would definitely use them again.

Matthew · 14 July 2022

5/5

Trustpilot

Thanks to the Norwich Office

We are extremely grateful for the patience, professionalism, and good humour particularly Natasha and Richard at the Norwich office of Fine and Country. They really exceed expectations and supported us through several unexpected twists and turns. In the end despite pandemics, everything came together due to their hard work.

Michael · 8 January 2021

Agent replied · 12 June 2024

Hello Michael, thank you for leaving this glowing review of your experience at Fine & Country Norwich. It is fantastic to see that due to their petience, professionalism and good humour, you would highly recommend Natasha and Richard at Fine & Country, for any high-end property purchase or sale. We will pass this onto the team, who will be thrilled to read your words. We look forward to working with you again in the future.

5/5

Trustpilot

Excellent service

The Beccles office is extremely well-managed, proactive and delivered on viewings. The service we received from Rebecca and her team was outstanding. Rebecca was very professional and always willing to go the extra mile keeping us fully informed of progress. We appreciated her advice which led to a successful sale.

Chris · 24 September 2020

Agent replied · 12 June 2024

Hi Chris, thank you for taking the time to leave this great review. We're happy to hear you were pleased with our service and hope to work with you again in the future. We will pass this review on to Rebecca as well, as we know she'll be delighted to hear your kind words. We're glad to have helped you sell your home and wish you all the best moving forward.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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