Trusted Agent profile · Stroud
★★★★★
973 reviews across 2 platforms
17 George Street, Stroud, GL5 3DP
Fine and Country's office in Stroud, at 17 George Street, is rated 4.5 out of 5 across 973 reviews on two platforms, including 3 Google reviews rated 2.7.
Every review we hold for the Stroud office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessional, friendly and efficient
The team at Diss are fantastic and did all they could to assist and reduce the stress of buying a new property. Philippa Martinez and Sue Croft were the standout members of the Diss team, and I credit them for their professional, highly efficient and friendly approach.
Thank you for taking the time to leave this review for Philippa and Sue, we will be sure to give them the recognition they deserve.
5/5
TrustpilotWe recently bought a property which was…
We recently bought a property which was on the market with Fine & Country. There were a number of issues that needed to be resolved, Martin was brilliant he was very responsive, very professional and very friendly and easy to deal with. He played a major part in bringing the sale to a conclusion. Thank you.
Hi Jan, we're delighted to hear you were pleased with our service. If you could let us know Martin's surname or his office branch, we will be sure to pass this feedback on to him. We hope to work with you again in the future and wish you all the best moving forward.
5/5
TrustpilotYou can't get better than Fine & Country Norwich
Moving home can be stressful if you don't get the support you need from the outset. Having used F&C Norwich before we didn't bother going elsewhere and just got in touch with them again. All the staff are fantastic and very approachable and take all the hassle away from you. Having sold our house with no problem with F&C, we are now seeing what it's like when dealing with another estate agent for our purchase. I seem to spend a lot of time chasing them for the smallest thing, whereas I didn't even think about it with F&C.All the staff at the Norwich branch are superb and you will always get called back if they say they will. In particular Helen, Natasha, Richard & Philippa did the majority of the heavy lifting and were a real pleasure to deal with and always cheerful and upbeat.If we ever move again we would just go straight back to them once more.
5/5
TrustpilotCongratulations to Fine & Country Diss.
Congratulations to Fine & Country Diss office; they sold our house to the first people who viewed.Separately, Philippa Martinez, Sue Croft and Tania Lennard were extremely professional and all enquiries were dealt with quickly and efficiently.Should we ever have to move again we would not hesitate to use Fine & Country as the estate agent.
Hello Lesley, thank you for sharing your experience with selling your home so quickly with the team at Fine & Country Diss. It is great to see your sale was dealt with professionally, quickly and efficiently. We will ensure this message gets to everyone you have mentioned and we do hope to work with you in the future if you decide to move house again.
5/5
TrustpilotThank you to the Colchester Branch on…
Thank you to the Colchester Branch on the buying of my house. Buying or selling I wouldn’t look to go to any other estate agent. They truly earned every penny of their commission. A extra big thank you to Paula McCartney. She was a complete star from start to finish
Thank you Maurice for taking the time to leave this fantastic review for Fine & Country and more specifically for Paula at the Colchester branch. I am so pleased to hear that you would buy/sell with us again in the future and, although I wish you many happy years in your new home, I hope we get to work with you next time and provide the same high standard of service.
5/5
TrustpilotHighly recommended
We took time to look at a number of estate agents and what they had to offer but soon decided that Fine & Country were by far the most impressive. We have not been disappointed by the Norwich Branch. From the outset Helen was very professional and personable . The sales brochure was beautifully executed and consequently our property was sold quickly and with the minimum of fuss. Richard, Philippa and Natasha worked cohesively to deliver an excellent aftersales service dealing with all our phone calls and queries immediately they were raised . All members of the Norwich team have empathy and a great sense of humour - much appreciated when dealing with the stresses of selling your home. Highly recommended!
5/5
TrustpilotNo hesitation in recommending Fine & Country
I purchased a property through Fine & Country and found them to be professional and courteous from the first viewings through to final completion. Ildi is an adept negotiator and was a pleasure to deal with throughout the transaction. I would not hesitate to recommend her and the team at Fine & Country.
Thank you for your high recommendation of Fine & Country. It's great to see you received an excellent service from Ildi at Fine & Country. We will pass your lovely message onto the Ildi, who will be thrilled to read it. Congratulations on the sale of your home and we look forward to working with you again.
5/5
TrustpilotAbi Hershman is a brilliant estate agent
We bought our home through Fine and Country and while the complicated chain unfortunately made the process extremely laborious and slow, estate agent Abi Hershman was an absolute star at keeping things moving. She and the team at Fine and Country kept close tabs on every party in the chain and gave us regular updates without being prompted, even though technically we were not her clients.Abi has a very friendly and open approach, and seems to have everyone's best interest in mind. She is very experienced and knowledgeable about the sales process and happy to contact solicitors and agents along the chain to keep pushing for progress on the various sales and purchases. This kind of overview also helped us understand where things were being held up and where we could influence things from our side to help the process along. Overall, Abi was a key factor in our purchase going through and we are very grateful for her continous optimism and reassurance, but also honesty and realism when things were not going to plan.
5/5
TrustpilotFantastic service
We would like to take this opportunity to thank Lee for helping make our house sale as smooth as possible . His professionalism shone through from start to finish and nothing was too much trouble . We would certainly use Lee if we move again and recommend him highly to any future sellers or purchasers.
Hi Mark, congratulations on the successful sale of your property. We're delighted to hear of your recommendation and that you were pleased with our service. We wish you all the best in your new home.
5/5
TrustpilotFabulous
Absolutely fantastic experience with Philippa and Richard from the Norwich office. Both were incredibly proactive and extremely responsive during the process of our house purchase. We are very impressed and would not hesitate to recommend the Norwich Fine & Country office. A big thank you to them.
Hi Melissa, thank you for taking the time to leave a review for our Norwich branch. We are so pleased to read that Philippa and Richard provided a first-class service.
5/5
TrustpilotThoroughly recommended!
We had an excellent experience selling our property with Fine & Country (Willerby branch). This was despite extremely challenging circumstances during COVID. From the outset, and throughout the inevitable twists and turns, the team at Willerby were professional, efficent and we felt were always looking out for our best interests. Thank you!
Congratulations on the sale of your home! We're pleased to hear our Willerby office provided you with a five-star service and we will be sure to pass on your message to the team. Thank you for recommending Fine & Country and we hope you will use our services again should you require them in the future.
5/5
TrustpilotHighly recommended
F&C Willerby branch did an excellent job of marketing and hosting prospective buyers when we had moved out of the area. The sale was not a simple one and Nicki and the team sorted everything to complete a two part sale for us. Highly recommended for their attitude, feedback and no fuss professionalism.
Hello Steve, thank you for taking the time to write this lovely review. It's fantastic to hear of the above and beyond service Fine & Country Willerby provided with your property purchase. The team will be so pleased to read your kind words. Congratulations on your new home and we hope to work with you again in the future.
5/5
TrustpilotGreat Service in Northamptonshire
My wife and I have recently been interested in properties in Northamptonshire represented by Marie Fritz, as selling agent. We have been very impressed by Marie's knowledge of the houses in question, and of the local towns and region, and she has, in our view, represented the houses enthusiastically and fairly. My wife and I both saw Marie as active and engaged throughout - we have seen plenty of Sales Agents, in the past, who are far too passive in the process. The fact that we have not, in the end, purchased one of these properties was certainly not down to Marie and the way she handled the process - on the contrary, we felt her handling of the agency allowed us time to properly consider whether any of these houses were really right for us and, in the end, our decision not to pursue a purchase to completion was merely down to specific issues which were not possible to mitigate.We are currently in the process of selling our own property in Bedfordshire. The best recommendation or reference we can provide is for us to say that we would be very happy to enlist the services of Marie if ever we were in the market to sell a house in an area she was covering from an Estate Agency perspective.
Hi Jeremy, thank you for your review, we are so delighted to hear that you were pleased with your interaction with Marie. We do hope to work with you in the future!
5/5
TrustpilotFive star service - 10 out of 10. Highly recommend.
Our experience with Fine and Country Beccles office was first class. Gabby and Rebecca went above and beyond to keep the sale on track, nothing was too much trouble. If you are considering selling we highly recommend them, they will be persistent in getting you the outcome you require.
Hi Robert, thank you for taking the time to leave this wonderful review. We appreciate your recommendation and we are so pleased to hear your lovely feedback. We'll be sure to pass this on to the F&C Beccles team.
1/5
TrustpilotChsiwick branch to be avoided
We recently purchased a home through the Fine & Country (Chiswick) branch and were disappointed with the quality of the agency throughout the process. As some examples:Bidding process: After initially agreeing a price on the property, it became apparent that the agent was assuming that we would use his start-up side business (Daniel Madden and Partners) to sell our existing home. This was a surprise new 'condition' that was added at the last minute without any discussion or agreement by us and to our surprise led to the bid falling through (due to “not having visibility of the full process if they were not selling our home” or in my sceptical opinion “due to not getting the double commission of a sale and purchase”). As we really liked the home (if not the agent) we eventually went back in with a new bid 3 months later on the same basis (i.e. we decide who sells our house, not them) which they agreed to, as they had not found any other buyer in that time.Conveyancing process: The process went smoothly and we went from bid accepted to completion within 3 months. However, you would not have known this judging by the excessive level of chasing by F&C who were contacting our conveyancers, ourselves and the agent selling our house almost every day for updates and tried to constantly bring forward the exchange date despite it having being agreed early on in the process. This led to us receiving complaints from our conveyancer and our estate agent (both of which were excellent throughout the process) at the level of pestering they were receiving. I’m not sure if this was driven by inexperience of F&C or their nervousness at the current fragility of the market, but either way it came across as quite unprofessional and unhelpful.Completion: On the day of completion, the seller had left behind a lot of furniture and bulky items that had not been agreed in the sale process, which led to time and cost to us of removing them before we could move in. We contacted the agency a few times on this, but got no useful assistance at all which was at least true to form on their performance throughout the process.I would recommend avoiding dealing with them if possible.
Hi Colm, we're incredibly sorry to hear about your experience with the Chiswick branch, this is not at all how we expect our branches to present themselves or the brand. We pride ourselves in providing only the best service and experience, and so we'd like to investigate this further. Please could you email complaints@fineandcountry.com with the full details of your complaint including the Fine & Country branch that this relates to and we will look into this further. Thank you
5/5
TrustpilotFine and Country are superb
Fine and Country are superb. They are professional,friendly and made the whole sales process so easy. Emily was spot on with her valuation and Dec and Mandy did a fantastic job. Communication was excellent and I would certainly use them again and recommend them to anyone. Thank you.
Thank you Tracey for taking the time to leave a lovely review for Emily, Dec and Mandy. We think communication is the often key to our success and we are so pleased to hear that this is a view shared by all of our branches.
5/5
TrustpilotRecently sold a house in Norwich
Recently sold a house in Norwich. Natasha & Richard were exemplary. The pictures and brochure did the house proud. Their after sales level of reporting was really helpful in concluding the transaction. Having used other agents in the past all I can say is they outshone the competition by a county mile.
Hello Michael, thank you for your high recommendation of Fine & Country. It's great to see you received an excellent service from Fine & Country Norwich. We will pass your lovely message onto Natasha and Richard, who will be thrilled to read it. Congratulations on the sale of your home and we look forward to working with you again.
1/5
TrustpilotVery concerning…
Very concerned when I overheard the Fine and Country agent (who is being paid by the vendor and should be representing their best interests) saying to a potential purchaser “all the furniture in the house was cr@p but most of that has been cleared now. Make them an offer - it’s already been reduced and you’ll be surprised what they might accept”!!!For someone representing the vendor - the person who is paying his very fees and for whom he is obliged to achieve the best deal - this is not only unethical, it is highly unprofessional and downright offensive.Why would you pay an agent like this to sell what is probably your most valuable asset?
Hi D W, we're very sorry to hear about your experience with one of our agents, this is not how we expect our agents to present themselves or the brand. We pride ourselves in providing only the best service and experience, and so we'd like to investigate this further. Please could you email complaints@fineandcountry.com with the full details of your complaint including the Fine & Country location that this relates to and we will look into this further. Thank you
5/5
TrustpilotThis is an unusual one as we were part…
This is an unusual one as we were part of the upward chain but credit where it’s due!Our buyers sold their property through Claire Heritage at Fine and Country , to say the least it was a very bumpy ride but we stuck with our buyers throughout and communicated regularly this is mainly because Claire put 100% into keeping us totally in the loop at every stage giving us confidence and commitment to ‘ stick with it ‘ early morning messages with updates , follow up calls with updated info . We got there Claire … thank you from all of us in the chain , you did it girl!!!
Hello Carly, wonderful to hear that you had such a positive experience with Claire and that her fantastic work makes an impact all the way along the chain. We hope you are settling well into your new home.
5/5
TrustpilotAs the property purchaser upon exchange of contracts.
As the property purchaser , I met Nigel Plaskett of Stratford on Avon office in his role as agent for the vendor.Throughout the 8 month purchase period ( property withdrawn from the market at one stage) , we established a strong professional relationship with him which engendered our trust and respect , and indeed our patience as cash buyers. His agent role was fully respected throughout.His professionalism is a great reflection on your Brand , which I would now consider employing if/whenever I may require require it’s / Nigel’s services.
Hello Gerard, wonderful to hear that you had a great experience working with Nigel. We appreciate your kind words and look forward to working with you again in the future.
5/5
TrustpilotWe bought our new house with Halina and…
We bought our new house with Halina and Fine & Country. Halina was very helpful and always available to answer any questions or give us updates on the process. Halina was very proactive and did everything she could to keep things going smoothly. We would definitely recommend her and F&C.
Thank you for taking the time to leave this lovely review of the service you received from Halina at Fine & Country. We will be sure to pass this message onto Halina, who will be thrilled to know how satisfied you were with her professionalism. We hope you will work with Fine & Country again if you ever need to buy or sell another property in the future.
5/5
TrustpilotWe have always used Fine and Country…
We have always used Fine and Country Willerby, to buy and sell our houses and they are faultless throughout the whole process from start to finish. We would never go anywhere else. Bob Beercock is extremely professional and leads a fantastic team in particular Nikki Trotter. Nikki is an absolute star a fantastic communicator and a please to speak to. We would encourage anyone looking to buy/sell to contact the Willerby Branch.
5/5
TrustpilotFine and Country based in Diss are all…
Fine and Country based in Diss are all very friendly, professional and gave excellent service across the board. Couldn’t rate them higher.
Thank you for taking the time to leave this review Mr Alastair Sharp. We are please to hear you had a great experience with the Diss office and hope to work with you again in the future.
5/5
TrustpilotIncredible service - you get what you pay for!
Incredible service from Claire at Fine and Country! Our sale and purchase was not straightforward but the support from Claire was fantastic - I felt she was with us every step of the way and I’m sure that we would have lost our dream home had it not been for her help and tenacity. Fine and Country are not the cheapest, but they are definitely the best and I would definitely recommend them.
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